"This is a beautiful hotel. The reason I gave it a 3 star is because we did not have hot water in shower, not even warm water -it was cold water. I tried it at different times of day, it was always the cold water. I paid a lot extra to have the overwater villa, a once in a lifetime experience for me, so was very disappointing to freeze during my showers.
We told the staff, but they did not do anything about it. We told them we were coming back in a few days and could they offer discounted...
"This is a beautiful hotel. The reason I gave it a 3 star is because we did not have hot water in shower, not even warm water -it was cold water. I tried it at different times of day, it was always the cold water. I paid a lot extra to have the overwater villa, a once in a lifetime experience for me, so was very disappointing to freeze during my showers.
We told the staff, but they did not do anything about it. We told them we were coming back in a few days and could they offer discounted...
Heidi