Khách sạn Framwellgate Moor

"The thermostat to the radiators didn’t work so we couldn’t turn the temperature down and were therefore uncomfortably hot and got limited sleep. The mattress added to the lack of sleep as it was very uncomfortable. The door to our room you could close from the inside with a hard shove but you couldn’t close from the outside so we couldn’t leave anything valuable in the room. The bathroom shelf was sitting at a jaunty angle and therefore we couldn’t put anything on it. The shower was more...

"Breakfast was average. However the hotel was in very good condition. Very clean and staff were great. "

"Loved this place, felt really special. Loved wandering around the corridors and looking for the ghost! Breakfast was good, and the Guinness (at night time) was excellent"

"All exceptional,they should have another star. M"

"The room was a bit dated and tired but it was very clean. The location and building stunning. "

"Comfy room, generous towels. Arrived late Friday evening, no bother getting a table in the pub downstairs for food- they don't take table reservations, so I wasn't at a disadvantage. Good wide choice on the menu and attentive service. There was a nightwatchman for after hours- what a treasure! He showed me how to access once the pub was closed, helped me empty the bags from the car and carried them to our room all with a friendly, nothing was too much trouble approach. A real asset to the Old...

"Room was fantastic. Lovely and clean. The rangos restaurant was unbelievable. The food was really nice and the service was great. Would 100% recommend "

"Toilet wouldn't flush so called reception and the receptionist allocated another room for me.Thank you"

"Great place to stay if you have an early flight from Newcastle."

"Hotel had no lift and put us up 2 flights of stairs I’m disabled car parking was a public car park bed was great"

"Yes, fresh, warm, no issues "

"What a pleasure! Staff were great - very helpful, from arrival through to departure. Whether it was the free room upgrade or the gym or the very accommodating wating staff and chef who accommodated my unusual diet - all done with a smile. Well done, everybody, and see you soon!"

"great stay with children"

"Room was clean although decor was tired and in need of a refresh. We weren't informed at check in that we would be charged to use the spa facilities so unexpected cost of £7.00 each per day. Only 2 small pillows on bed, asked at reception for additional pillows and was handed them from the reception desk to take to room whilst trying to carry luggage. Not ideal. We didn't book for breakfast or eat in the hotel so I can't comment."

"Quality"

"All was excellent, room and bathroom particularly. "

"If you’re disabled or just an older guest beware the rooms have not been reviewed by an appropriate person. I found the bathroom a death trap. No grab rails in the shower but the worst was the slippery floor in the toilet with nothing to grab onto when struggling to arise from the toilet. My husband had to help me but not before on making an attempt my feet slipped and I finished up with a nasty fall and a now painful back. At 2am I had to ring reception I was frozen- the radiator didn’t work...

"Overall experience ok, staff friendly but only one staff at the morning breakfast and have to wait for 20 mins just to order. Room was basic for Bannatyne standard. The standard double bed was very uncomfortable as it was combination of 2 beds joined together leaving the gap in the middle. Shower was flooded and toilet flush buttons not working properly. A bit dissappointed."