2/10 - Tồi
Maitreyee
10/08/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Don't be fooled. This is not a 5-star property. For everything you ask, the staff will give an answer that we are under new management and ongoing changes.
No workable gym. Excuse - We are under renovation.
No activities. You can feed the swans which roam at the property, a pathetic excuse for an activity. I didnt see even a child doing this and no staff even showed up at 4 p.m. for the activity.
Minifridge in a 5-star property supposed to have a few items (chargeable). I open it, it is empty and not even working.
No lotion or hand towel. I can go on and on.
They have one omelette station and limited items, but their prices are like you are eating in a real western 5-star. Service and food are far from it.
PLEASE BE SURE THEY ARE NOT STEALING YOUR PERSONAL DATA. After repeatedly saying no, I was surprised to receive an email - welcome new IHG member. What???? I contacted Expedia and IHG right away, spending time on my holiday with customer care, and finally IHG support person told me that your account was created by front desk. Is this a joke? The staff will trick you and when confronted with IHG chat, she accepted that she did that, even going to the point that it is free. Again, no explanation or even a sorry for doing something which I declined three different times during my check-in and within an hour of being there. STAY AWAY!
Maitreyee
Lưu trú 1 đêm vào Tháng 8, 2025
