Khách sạn Grafton Underwood

"Staff was pleasant on the face but didn’t provide any service. Asked for extra blanket as the temperature in the room was low, first night we were told that there’s no extra blanket available. Second night the person on reception said ok, we will send it later but didn’t. Also the phone was not working from the room to the reception but reception could call us. We had to go downstairs for asking what we need."

"Serene setting, super friendly staff and delightful Spa services - excellent all round ."

"Breakfast options good Corridor quite noisy"

"Great staff very helpful Towel rail and door hook were both broken"

"Beautiful setting and very welcoming by Sam. Great breakfast and comfortable beds."

"Used this as a base for an activity we were doing close by. Was reasonably priced, clean and comfortable, and the staff were friendly and efficient. Nice to use the restaurant on site. Would definitely stay again."

"+Clean room. Good location. Near stores and restaurants. Nice staff. Helpful. -Poor breakfast. No scrambled eggs. Profile shows they have luggage storage but once I have booked, I received message they haven’t one."

"Breakfast great...staff also great!"

"The staff were extremely helpful. The rooms need some TLC. The Shower would br no good if you were taller or larger in build"

"Property was very well kept and the rooms were lovely, modern and clean. Staff were wonderful on check in and when we used the bar. Easy to park and access rooms, good selection of drinks at the bar and overall a great family run hotel."

"Staff was very rude"

"There was no noise"

"Bed base dirty And was just to single bed pushed together"