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"We were asked to book a breakfast time slot on arrival, so we selected 8:30–9:00. However, when we went down that morning, all the doors were locked and there was no staff present. We tried every contact number provided, including the delivery and service numbers advertised, but received no answer or callback. This was extremely disappointing, particularly as we needed to leave promptly. In the end, we had no choice but to leave at 9:30 without breakfast and return the keys through the letterbox. We were also concerned to see ducks being kept in what appeared to be a pop-up laundry basket in the car park. It was overcrowded, and the animals could barely move. This raised serious welfare concerns. In addition, the upstairs corridors had a very unpleasant smell, and our room (Brook) felt run down. The bathroom floor and shower area were covered in small beard trimmings, which suggests it had not been cleaned properly. Although the staff we briefly encountered at check-in were pleasant, the overall experience was poor. I also attempted to make contact later regarding the breakfast issue and checkout, but again received no response. Based on this experience, I would not recommend staying here."

"Good value for money"

"This hotel has an amazing garden and restaurant but the property itself is in need of some 'love'. Shower screen kept coming off the bath so bathroom flooded, lead flashing still hanging off over a year later. Clean apart from wear and tear. Such a shame because the location and the staff are good"

"Room was cleaned to a good standard. Bed very comfortable "

"Chris and Sue were very nice people. The breakfast was great including Sue's marmalade and Chris' homemade pork sausages. Rooms are small but the home has character. Location was convenient for exploring Tiverton."

"The parking was very close by. The staff were very helpful and professional. The breakfast tasted nice. Short breakfast hours though. Didn’t try the lunch/dinner but the menu looked delicious. The amenities were fantastic. A lot of items looked well worn, but they were clean. Was a nice hotel."

"We had a fantastic stay. The room was warm and clean and I’m so grateful to Alison and her husband for being so welcoming and accommodating, and for the hearty breakfast in the morning! Look forward to returning soon!"