Khách sạn Làng Grantchester

"For the first three days of our stay, the AC was nonfunctional in the guest rooms. Rooms were 80F. There was no ETA for repair, front desk staff was untrained and some personnel were rude. We moved to a different room and the new room had a clogged sink and there was no maintenance person available to fix it. We left for 24 hours and the drain was repaired and the AC was kind of working. I reported my problems to Hyatt Corporate, hopefully some of my recommendations will be implemented. Not...

"No receptacles in the bathroom are our only complaint."

"The hotel is in a great location, approximately 15 minute walk to the town centre and Kings College, There is parking on site, which is payable for customers who have not booked directly through hotel website. Blue Badge holders park for free. Hang onto your parking ticket, as you'll need it to exit the barrier. All the staff were friendly and helpful and were very accommodating with installation of oxygen concentrator and tanks for my husband's use. Our large double room was spacious and...

"We loved our wonderful 3-night stay at this exceptional hotel! The location, the staff, the room were all spectacular! The complimentary Bentley excursion around Cambridge with Mike, the most knowledgeable driver ever, was the highlight of our UK trip. The breakfast was also spectacular, especially thanks to Daniela, our hostess! We also loved the complimentary bicycles offered by the hotel! Thank you to all the staff at the Gonville Hotel for making our stay so enjoyable!"

"Loved the location of this hotel, just a couple of minutes walk from the station so ideal if arriving by train, as we were. Plenty of good cafes, pubs and mini supermarkets close by. Staff were friendly and helpful, couldn't fault them. Cafe on the ground floor was also a bonus, food and drinks fab. Will definitely stay here again."

"Great location, some rooms air conditioned. noisy though."

"The hotel was a very pleasant surprise, with a small but comfortable and spotlessly clean room. The bathroom was very good, again spotless, with lovely towels, and an excellent shower. Breakfast was cooked fresh, with reasonable choice, and very good service by pleasant staff. Indeed, all staff were very friendly and helpful. Parking was free, which with the fairly central location in the city, was a big plus. I'd recommend this hotel without any hesitation."

"Excellent location, friendly staff, comfortable bed, good breakfast."

"The hotel was situated in town centre. Walkable to the river, local attractions and restaurants. We had a lovely stay and they have a small spa located next door which we used one morning. We did not eat breakfast there so unable to comment on food, the rooftop bar was lovely for drinks. Our door was difficult to open but staff were helpful and efficient."

"Well presented clean room on the ground floor with excellent facilities. Food and drink excellent. Staff were incredibly helpful with any queries, we felt like one of the family. I have never commented on any other survey before this, so must have have made a very big impression ! Thank you and congratulations to your staff Matt our stay with you was wonderful. Will recommend to friends without hesitation!"

"Excellent location in Cambridge City Center near the main colleges but on a quiet street. The lobby was nice and the rooms were comfortable and quiet. I appreciated the mini kitchen. The staff were great."

"Nice clean place, plenty of free parking, lovely breakfast, good location for the races with free shuttle bus there and back."

"Good"

"Very pleasant place to stay."