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Nhận xét về Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort

4.5 out of 5

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 385/775 nhận xét" "
Đánh giá 8 - Tốt. 199/775 nhận xét" "
Đánh giá 6 - Được. 99/775 nhận xét" "
Đánh giá 4 - Kém. 48/775 nhận xét" "
Đánh giá 2 - Tồi. 44/775 nhận xét" "

9,0/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

8,4/10

Tiện nghi, dịch vụ

8,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Nicholas

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Great experience. Wonderful staff. Every meal was a delight. Only problem. Need US electrical plug outlets.
Lưu trú 7 đêm vào Tháng 5, 2024
RSL trả lời vào 29/05/2024
Dear Valued Guest,Thank you for you feedback and review we will continue to strive to produce the best service possible. Your suggestion is also duly noted. Best regards,

6/10 - Được

Preston

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff were all extremely nice. But the service was extremely slow.
Lưu trú 5 đêm vào Tháng 5, 2024
RSL trả lời vào 28/05/2024
Dear Valued Guest,We are happy that you think our hosts were nice but we have taken note of your comments about slow service and will continue working on the efficiency of service.Thank you for leaving your review, your feedback is very valuable to us.Regards,

2/10 - Tồi

Amiron

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 5, 2024
RSL trả lời vào 27/05/2024
Dear Valued Guest,We are sorry that we were not able to satisfy your vacation needs. We do hope we are able to get another opportunity to give you the service you deserve.Best Regards,

4/10 - Kém

Audrey

Đi theo nhóm
Thích: Sạch sẽ
I have celebrated my birthday for years at different Royalton properties however this one was not the best. The steak house gave me a very hard time seating my party if 11. Then when we finally did get to the tablethe service was extremely slow. When dinner finally arrived I (the birthday guest) did not get my dinner. I was informed that they mistakenly had given my order to someone else. This resulted in me not having dinner flowed by the kitchen delivering me cold steak to my room. Also service was extremely slow over 2 hours waiting for food and ice and the resort wasnt even at full capacity. I really did not expect to not enjoy my birthday at the Royalton St. Lucia.
Lưu trú 5 đêm vào Tháng 5, 2024
RSL trả lời vào 24/05/2024
Dear Valued Guest, We regret to hear of your experience with us and it's certainly not a reflection of the service we always aim to deliver. We are taking all your feedback into consideration as we use these as opportunities to improve our overall service product.Thank you for taking time out to leave us you feedback.Best regards,

8/10 - Tốt

CHRISTOPHER

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great property with good dining, pool and beach. Friendly staff
Lưu trú 5 đêm vào Tháng 5, 2024
RSL trả lời vào 24/05/2024
Dear Valued Guest,Thank you for you review and we are happy that you think that our property is great. It's always a pleasure to serve and we do hope we get another opportunity to make more memories.Best regards,

10/10 - Xuất sắc

David

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Long distance from airport (1hr 40 mins), but the views and the automatic tour you receive from the commute to resort is absolutely beautiful! Well worth it!
Lưu trú 3 đêm vào Tháng 5, 2024
RSL trả lời vào 22/05/2024
Dear Valued Guest, Thank you for your perfect review. Looking forward to serving you again.Best regards,

10/10 - Xuất sắc

Elisabeth

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
the food, the entertainment, and the staff was amazing!
Lưu trú 4 đêm vào Tháng 5, 2024
RSL trả lời vào 21/05/2024
Dear Valued Guest,Thank you for your perfect rating! We love that you had an amazing time at our resort.Best Regards,

10/10 - Xuất sắc

Ernsaella

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Will recommend this property to anyone.
Lưu trú 4 đêm vào Tháng 5, 2024
RSL trả lời vào 21/05/2024
Dear Valued Guest,Thank you for your perfect rating!Best Regards,

8/10 - Tốt

Fran J

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pros -The resort is beautiful. The maid service and food were great. The check-in and concierge staff were excellen as well.The typical tourist excursions were available. Nightly resort entertainment ok. Cons - There was not much to see or do outside of the resort. The resort beach area was small and rocky. no hotel provided transport for short distances, some staff not welcoming, ATM was out of order for several days. Limited paper napkins available, water and ice should be available without having to request from the bar. Also, a very limited liquor selection-choices were on the low end. This is a lovely place, but Marriott should do more to elevate the experience.
Lưu trú 5 đêm vào Tháng 5, 2024
RSL trả lời vào 21/05/2024
Dear Valued Guest,Thank you for your review! We are happy that you loved our resort and hope you come again soon so we can show the improvements made. Best Regards,

10/10 - Xuất sắc

jericka

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Resort 10/10. They have swim up cabanas available but they reserve days in advance. If you do a swim up room they come with two queen beds or one king state your preference.
Lưu trú 3 đêm vào Tháng 5, 2024
RSL trả lời vào 21/05/2024
Dear Valued Guest,Thank you for your perfect rating! Best Regards,

8/10 - Tốt

Thabi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 10 đêm vào Tháng 5, 2024
RSL trả lời vào 21/05/2024
Dear Valued Guest,Thank you for your rating! Come again soon!Best Regards,

10/10 - Xuất sắc

Meisha

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
RSL trả lời vào 21/05/2024
Dear Valued Guest,Thank you for your perfect rating!Best Regards,

10/10 - Xuất sắc

James, Detroit

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 5, 2024
RSL trả lời vào 21/05/2024
Dear Valued Guest,Thank you for your perfect rating!Best Regards,

8/10 - Tốt

Ivan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was good and had a good time but the staff no up to par with other royalton hotels I’ve been too
Lưu trú 3 đêm vào Tháng 5, 2024
RSL trả lời vào 17/05/2024
Thank you for your feedback and review. Happy you had a good time. Best Regards.

2/10 - Tồi

Christina

Đi cùng bạn đồng hành
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
After enjoying stays at two other fantastic hotels in St. Lucia during my recent trip, I opted to spend one night at the Royalton due to its proximity to the Jazz festival. However, from the moment I arrived, it was nothing short of a nightmare. Despite arriving earlier than the 3 pm check-in time, I was assured by the reception team that my room would be prepared promptly. As they gathered my details, a guest at the front desk was already complaining about the poor condition of her room, which was the first red flag. After waiting for two hours, I returned to the front desk at 3 pm only to be informed that my room still wasn't ready. Over the next three hours, the front desk repeatedly told me to wait just another 15 minutes, without providing any accurate information or clear timeline. Meanwhile, multiple other guests approached the front desk with complaints about their rooms, including one couple whose ceiling was leaking and eventually caved in, resulting in them wasting half a day waiting for another room. Due to the excessively long wait, I ended up missing the event I had paid to attend. The room itself was quite basic and had a strange clinical, clammy smell. Despite boasting about the room being stocked with drinks, the fridge only contained two small Piton beers, with no water in sight. The only redeeming qualities of the hotel were its communal amenities such as the pool, basketball court, and bars. Would I consider returning? Absolutely not! I would recommend b
Lưu trú 1 đêm vào Tháng 5, 2024
RSL trả lời vào 14/05/2024
Dear Valued Guest,We are truly sorry that you had this experience with us. We pride ourselves on providing the best service possible. It's unfortunate that you also have wait so long for your room. we continue to work to fix these set backs everyday.Thank you again for your feedback.Best Regards.

8/10 - Tốt

Nicole

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 7 đêm vào Tháng 4, 2024
RSL trả lời vào 14/05/2024
Dear Valued Guest,Thank you for you rating and we hope we do get another opportunity to give you better service.Best regards.

10/10 - Xuất sắc

Gabriel

Lưu trú 6 đêm vào Tháng 4, 2024
RSL trả lời vào 28/05/2024
Dear Valued Guest,Thank you for your prefect review. We appreciate your feedback.Regards,

8/10 - Tốt

shanitra

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 5, 2024
RSL trả lời vào 14/05/2024
Dear Valued Guest,Thank you for your rating! We hope to meet all your needs next time around.Best Regards.

8/10 - Tốt

Elisha

Thích: Sạch sẽ, nhân viên & dịch vụ
Escalator not working
Lưu trú 4 đêm vào Tháng 4, 2024
RSL trả lời vào 14/05/2024
Dear Valued Guest,Thank you for your rating and feedback.Kind regards.

4/10 - Kém

Cherie

Đi theo nhóm, Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beach and pools
Lưu trú 7 đêm vào Tháng 4, 2024
RSL trả lời vào 14/05/2024
Dear Valued GuestWe are sad to be getting this rating but we surely appreciate the feedback as it helps us improve our service.Kind regards.

6/10 - Được

Wayne

Đi cùng bạn đồng hành
Firstly the travel from airport is about 1.5 hours to 2hours . On the Expedia website it says 40 min . Which was the deciding factor why I chose this property so in essence it’s false advertising. The property has the potential to be awesome but it missed its mark on most of the restaurant staff and bar staff . Half of our encounters where welcoming the other half was poor . Which left us disappointed. Bar staff definitely are either over worked or underpaid because the drinks and service stunk . The food was average but the wait staff in steak house and zen made up for the other poor staff in the other restaurants . The house cleaning service was excellent and our room was cleaned with care daily . Overall great resort if you like cheap liquor and mid food . Unfortunately I expected more quality. My recommendation is to either lower your rate to justify the average service or train staff better to continue charging the upper level rate . 6 out of 10 for me
Lưu trú 3 đêm vào Tháng 4, 2024
RSL trả lời vào 17/05/2024
Dear Valued Guest,Thank you for taking the time to leave a review. We have noted all your feedback and continue to strive to improve in every area. We do hope you can give us another change to give you the service you deserve.Best Regards,

10/10 - Xuất sắc

Destiny

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was beautiful and big ! It had many options to choose from for dinner. The food was fantastic at all the restaurants we tried. Rooms was spacious and nice. Only this is the plugs are not what I’m use to so bring a portable charger for phones and etc. Overall the resort was beautiful and I would come back and stay again. Highly recommended.
Lưu trú 4 đêm vào Tháng 4, 2024
RSL trả lời vào 17/05/2024
Dear Valued Guest,Thank you for your perfect review and we are glad you had a great time at our resort and that you have an overall great experience! Thank you again for your review.Best Regards,

10/10 - Xuất sắc

Brandon

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The resort was beautiful and the staff were extremely friendly. The two main pool areas are really nice. The Hideaway only pool is really cool. We did the Diamond Club and the pool for that one is so-s0 but it is nice and secluded. Speaking of the Diamond Club, my GF and I believe it was worth it. Our butlers were Darnell and Kaysha and they were both extremely friendly. They take care of all your reservations, anything needed in or with your room, and they even will bring you drinks/food while you are lounging by the pool or beach. The Diamond Club gives you access to the Grazie restaurant for breakfast and lunch too. We enjoyed the laid-back atmosphere and the resort never seemed overcrowded. The nightly entertainment was enjoyable every evening. The individuals selling items on the beach and selling excursions were never pushy. A simple no thanks and they were on their way. The view from our room was incredible. I would say if you can afford it, go for room 5501. I believe all rooms on 2nd floor or higher probably have an ocean view. It appeared on the ground floor rooms were swimouts, but probably sacrificed ocean view. My GF and I are not foodies so take this with a grain of salt, but we really enjoyed the food. Almost every fish we tried was really good, even in the buffet. The portion size at Calypso seemed extremely small but you can order more than one dish I believe. Zen was a fun experience which is the hibatchi grill. Drinks were decent.
Lưu trú 6 đêm vào Tháng 4, 2024
RSL trả lời vào 17/05/2024
Dear Valued Guest,We are really happy to hear of your great experience and that you are more that satisfied as a Diamond Club member. It's always a pleasure to read reviews like these as it help us know that we are taking steps in the right direction.Thank you again for you prefect review!Best regards,

2/10 - Tồi

Luke

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Lưu trú 6 đêm vào Tháng 4, 2024
RSL trả lời vào 17/05/2024
Dear Valued Guest,We regret to see that you were not happy with your time. We do hope you can give us another change to give you the service you deserve.Best Regards,

10/10 - Xuất sắc

Nosakhare

Lưu trú 3 đêm vào Tháng 4, 2024
RSL trả lời vào 14/05/2024
Dear Valued Guest,Thank you for your perfect rating!Best Regards.

10/10 - Xuất sắc

DEVENDRA

Lưu trú 4 đêm vào Tháng 4, 2024
RSL trả lời vào 14/05/2024
Dear Valued Guest,Thank you for your perfect rating!Best Regards.

6/10 - Được

harshad

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 4, 2024
RSL trả lời vào 17/05/2024
Dear Valued Guest,Thank you for the rating. We do hope you can give us another change to give you the service you deserve.Best Regards,

8/10 - Tốt

Jennifer

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I had an enjoyable stay at the Royalton, St. Lucia. I stayed for five nights during April 2024. If choosing to stay at this property it is definitely worth to purchase the Diamond club option. I had Butlers, Benjamin and Marlon and they catered to our every need. They were amazing! The nightly entertainment was also good. The only drawback is that their food could be much improved it lacked flavor and they could add more cultural variety dishes to their buffet. The best specialty restaurant was the steakhouse.
Lưu trú 4 đêm vào Tháng 4, 2024
RSL trả lời vào 17/05/2024
Dear Valued Guest,Thank you for your review, we are very happy that you had a great time in Diamond Club. We are also elated to hear that you were satisfied with your butlers. We do note however your feedback on the food as we continue to try our best to cater to a wide range of palettes.Thank you again for your review.Best Regards,

10/10 - Xuất sắc

Nicholas

Lưu trú 4 đêm vào Tháng 4, 2024
RSL trả lời vào 14/05/2024
Dear Valued Guest,Thank you for your perfect rating!Best Regards.

8/10 - Tốt

Brittney

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Dining options were amazing, wish their was more night time activities .
Lưu trú 4 đêm vào Tháng 4, 2024
RSL trả lời vào 17/05/2024
Dear Valued Guest,Thank you for your review and we are happy to hear that your dining experience was amazing! We look forward to serving you again soon.Best regards,

10/10 - Xuất sắc

Matthew

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fantastic week away with family. First time in Caribbean and this was a perfect place to go. Food was fantastic and as expected for a resort of this type. Would recommend Diamon Club for the private pool area and beach though didn’t find the butlers overly attentive though we didn’t press them to do things for us repeatedly as it didn’t feel right. Would return and would highly recommend.
Lưu trú 7 đêm vào Tháng 4, 2024
RSL trả lời vào 17/05/2024
Dear Valued Guest,Thank you for your review and we are very happy to hear that you enjoyed your time here immensely. We always look forward to delivering the best and it makes us happy when guests are happy.Looking forward to seeing you again.Best regards,

10/10 - Xuất sắc

Walter Edward

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 6 đêm vào Tháng 3, 2024
RSL trả lời vào 03/04/2024
Dear Valued Guest, Thank you for rating your experience and we hope to welcome you back again. Regards

2/10 - Tồi

Hosea

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is not a luxury experience. This is a worn property and not as advertised. For beginners, we were charged an additional 1k upon arrival for a second guest. Our toilet ran all night and maintenance never came to check it out although we asked several times. The AC had a mind of its own and it got extremely hot and stuffy at night. For the price you would think water activities would be included however they were al la carte. The stinch of sewage lingers by the steps near the food hall. The swim out pool wasn't clean when we arrived nor at all throughout our 5 day stay. We paid for early check in and the room wasn't ready for another few hours. Food was just okay. The steakhouse was the best however they couldn't get medium well right. The spa is not worth the money and is extremely over priced. Not worth the money paid. The entertainment was not reflective of what we paid for. Don't waste your money!
Lưu trú 4 đêm vào Tháng 3, 2024
RSL trả lời vào 17/05/2024
Dear Valued Guest,We regret to see that you were not happy with your time. we will continue to work to improve service so our guests can have the best possible experience. We do hope you can give us another change to give you the service you deserve.Best Regards,

6/10 - Được

Heather Mae

Đi theo nhóm
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Property and grounds were beautiful. Staff was nice but seemed very rehearsed/ fake. The food was very average. Even the restaurants. For the price i think there are better options on the island
Lưu trú 4 đêm vào Tháng 3, 2024
RSL trả lời vào 17/05/2024
Dear Valued Guest,Thank you for your review. We are sorry to hear about your culinary experience as continue to strive to do better in all aspects of service. We do hope you can give us another change to give you the service you deserve.Best Regards,

8/10 - Tốt

Donna Marie

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was amazing. From grounds keepers to our butler, kind, patient and helpful. The food is ok. There was a great mix of local food and traditional food. The entertainment was not so good. The stay is pricey but we had an amazing time with great people.
Lưu trú 4 đêm vào Tháng 3, 2024
RSL trả lời vào 17/05/2024
Dear Valued Guest, We are happy that you had and amazing time. We continue to strive for excellence and it's always encouraging to get reviews like yours as it gives us a good idea that we are on the right path.Thank you again for you review.Best regards,

6/10 - Được

kathleen

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The staff is generally very friendly and try hard. Especially our butlers. Unfortunately they don’t seem to have management support . No ice at several bars. No limes , lemons or oranges anywhere on property for four days. Only plastic at the “ martini bar” unless you arrived early . We were all inclusive but when we tried to order up scale wines at a surcharge the wines were usually not available because management had not updated the list . Watersports closes at 3:00 pm ! And they don’t take reservations. On several days the music at the big pool abd beach was so loud and the content so rude and sexually offensive people left the beach and/or complained. So loud and rude a member of our group had to drop a zoom call they were taking in the room on the 4th floor !
Lưu trú 7 đêm vào Tháng 3, 2024
RSL trả lời vào 03/04/2024
Dear Valued Guest, Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay. It's disappointing to hear that our service fell short of your expectations.We appreciate you bringing these concerns to our attention, and rest assured, we will address them with our management team to ensure improvements are made. Your feedback is invaluable to us as we strive to provide exceptional experiences for all our guests.Please accept our apologies for any inconvenience caused, and we hope to have the opportunity to welcome you back in the future, where we can demonstrate our commitment to delivering a superior guest experience.Regards

10/10 - Xuất sắc

Syeeda, Springfield

Lưu trú 4 đêm vào Tháng 3, 2024
RSL trả lời vào 17/05/2024
Dear Valued Guest,Thank you for your perfect rating. We do hope to serve you again soon.Thanks again for staying with us!Best regards,

10/10 - Xuất sắc

JULIET

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I was at the Diamond Club of resort awesome service We had 24 hour room service ( although u did not beed it with all the dining options) as well as access to Butler services for 12 hours a day I had team Kurtney and Reana and they where fantastic — I came to celebrate my birthday and everyone and every body here was fantastic— will definitely come again
Lưu trú 4 đêm vào Tháng 3, 2024
OCM trả lời vào 18/03/2024
Dear Juliet,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

4/10 - Kém

Sara Emilia

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Hotel and room were very nice. Food was good and the drinks were good . Most of the staff is extremely unfriendly and most seem they want to do their jobs let alone make your visit enjoyable. Won’t be revisiting because of the unfriendly staff
Lưu trú 4 đêm vào Tháng 3, 2024
OCM trả lời vào 18/03/2024
Dear Sara Emilia ,Thank you for choosing Royalton St. Lucia as your resort and for sharing your experience with us.We are truly regretful to learn that we were unable to provide you with the flawless holiday experience that we aim to provide to all of our guests. Nevertheless, we have taken detailed notes of your comments, concerns, and recommendations, and have shared them with our management team for further review as we are committed to the continued improvement of every aspect of our guest vacations. We were humbled to have had you as our guest, and we hope to have the pleasure of welcoming you back to our shores for an improved holiday experience.Kind Regards,Royalton St. Lucia,Management Team

8/10 - Tốt

Tim

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property is flawless, rooms are perfect, beautiful beach and pools, The beach can get loud from pool activities weather it’s the pool party, foam party etc can be hard to relax A la carte dining is great so is the tepenacki & steak restaurant, Italian is atrocious and tex Mexicans much better, Hotel in general is great but if evening dining is important to you like it was us there isn’t many great options
Lưu trú 7 đêm vào Tháng 3, 2024
OCM trả lời vào 18/03/2024
Dear TimThank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

8/10 - Tốt

Lois

Lưu trú 3 đêm vào Tháng 3, 2024
RSL trả lời vào 03/04/2024
Dear Valued Guest, Thank you for rating your experience and we hope to welcome you back again. Regards

8/10 - Tốt

Louise

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 10 đêm vào Tháng 2, 2024
OCM trả lời vào 12/03/2024
Dear Louise,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

6/10 - Được

Kizzie

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Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property never sent my final receipt for my stay EVEN AFTER I called and requested. My credit card was showing pending unauthorized charges.
Lưu trú 4 đêm vào Tháng 2, 2024
OCM trả lời vào 06/03/2024
Dear Kizzie,Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you experienced during your stay. We understand the importance of promptly providing a final receipt and ensuring a smooth check-out process.We take your concerns seriously, and we are currently investigating the issue to identify the root cause and prevent it from happening in the future. Please be assured that unauthorized charges are not tolerated, and we are working diligently to address and rectify this situation promptly.To assist you further and resolve the pending charges on your credit card, we kindly request that you reach out to our customer service team. Our team is committed to resolving any outstanding issues and ensuring your satisfaction.Once again, we apologize for any frustration this may have caused and appreciate your patience as we work to address and resolve these issues. We value your feedback, and it helps us improve our services for all our guests.Thank you for your understanding.Royalton St. Lucia Management Team

8/10 - Tốt

Kevin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It wax a great experience. How I had a terrible experience with the security.
Lưu trú 3 đêm vào Tháng 2, 2024
OCM trả lời vào 29/02/2024
Dear Kevin,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

8/10 - Tốt

Dorian

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Views were beautiful
Lưu trú 4 đêm vào Tháng 2, 2024
OCM trả lời vào 04/03/2024
Dear Dorian,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

10/10 - Xuất sắc

Gerald

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Checked all the boxes!
Overall I really enjoyed my stay. The staff was absolutely wonderful, the pools and outdoors areas were beautiful, the food was above expectations. Overall it was fantastic and I would definitely go back. Two negatives, first the Pierz 27 "souvenir" shop at the hotel was insanely priced for most things. Sunscreen for $40 (for a single spray bottle) just felt like price gouging your patrons who can't get it anywhere else without leaving the property. That and I wanted a simple St. Lucia t-shirt but couldn't find that or a hat that didn't have their logo plastered all over it. Second, the pictures taken by photographers were also ridiculously priced. Again, I get that they need to pay their staff who do these extras like taking photos of you at dinner or in the pool, but $20 per picture again just felt like gouging. I would've been happy to pay $100 for the 20-30 photos of us in the pool or at dinners (so I can choose which ones I want) but for 350-500 for 30 digital images sent to email? Again, I thought it was excessive. And had it been more modestly priced, I probably would've spent more than I did for the 3 we got! That said, take your own pics and bring your own sunscreen and you'll be fine. The experience otherwise was high class and top notch. I'd definitely visit again in a heartbeat!
Lưu trú 8 đêm vào Tháng 2, 2024
OCM trả lời vào 29/02/2024
Dear Gerald,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

10/10 - Xuất sắc

Chareka

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice property to have a milestone celebration! Customer service was amazing. Thank you Daniel (F&B Director) Chef Kenneth, Sam from the avibe Team, Bartenders: Antionio, Johnny, and Jefferson, and Server Ava for making my birthday an unforgetable one! The Views were breathtaking. Food and beverage service was fantastic. We lived in the pool and ocean the whole time there. I will be returning to this property for sure!
Lưu trú 4 đêm vào Tháng 2, 2024
OCM trả lời vào 29/02/2024
Dear Chareka,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

10/10 - Xuất sắc

Nathaniel J

Lưu trú 4 đêm vào Tháng 2, 2024
RSL trả lời vào 03/04/2024
Dear Valued Guest, Thank you for rating your experience and we hope to welcome you back again. Regards

10/10 - Xuất sắc

David

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This resort is absolutely perfect. My wife and I have been to several all inclusives and this one is at the top of the list. The staff are welcoming and accomodating. The food was excellent at every restaurant. The entertainment is great! We have no complaints. We usually don't stay at the same resort more than once, but we will be back here.
Lưu trú 6 đêm vào Tháng 2, 2024
OCM trả lời vào 20/02/2024
Dear David,Thank you for making Royalton St. Lucia your resort of choice and for sharing your experience with us.We are delighted to read the highlights of your enjoyment of the holiday provided to you and will ensure your commendations are shared with everyone, especially Ike who was instrumental in this success.It was undoubtedly a pleasure hosting you, we thank you for your perfect rating and we eagerly await your return.Kindest Regards,Royalton St. Lucia,Management Team.

8/10 - Tốt

Jeffrey Allan, Dakota Dunes

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful property and grounds. Beach was a little small (by our standards). Staff was mostly just OK. No one really wowed us. Restaurants had good food but the buffet (which we only at at once) was just OK. The ride to the resort from the airport was brutal….2 hours!
Lưu trú 10 đêm vào Tháng 2, 2024
OCM trả lời vào 20/02/2024
Dear Jeffrey Allan,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team