Thank you for staying at our ryokan.We apologize for any inconvenience caused in terms of communication.As you say, our ryokan is strict about time.This is the Japanese way of working, and it is necessary to provide the most optimal service in the best condition.If one customer is not punctual, it may cause inconvenience to all other customers.I understand that there are many different opinions on food.There are both those who say it's delicious and those who say it's not.We don't care about that.Our chefs believe it is important to create the best food possible to the best of their ability.If you want to eat your favorite food,Pleas go to a buffet style restaurant.And indeed you told us that dinner on the second day was unnecessary.But we cannot believe it to the end.This is because we have received requests to add dinner again after canceling many times in the past.It gets very busy for the cook. Please understand.We would like to avoid unnecessary risks by staying in close contact with our customers as much as possible.Please understand them and make a reservation at our ryokan. thank you.

Thank you very much for staying at our hotel. As you said, our private hot springs are very popular. It is also our greatest strength. And our services are also very popular these days. Our inn has many foreign staff who can speak English and Japanese. I am studying hard so that I can provide Japanese hospitality and services to foreign tourists. Your reviews will motivate them and increase their confidence. We strive to provide better and more personalized service to each customer. All of our employees will do their best to ensure that everyone can enjoy their meals, including the presentation of the food. If you have any food allergies, please let us know in advance. We generally cannot respond to calls on the same day. note that. Our hotel is located in the center of Hakone. It is also convenient as a base for sightseeing. Hakone can be accessed by Romance Car from Shinjuku Station. There is also a Shinkansen from Odawara Station to Kyoto Station. It will also be easier to move around. Check-in is from 3 PM and check-out is at 10 AM. Please note that we will be operating with a small number of people. As you said, there is a steep slope from Hakone Yumoto Station to the hotel. There is also a public shuttle bus from the station to the hotel. We recommend that tourists with a lot of luggage take a bus or taxi.This has been announced in advance. That's because we've seen time and time again the challenges our guests face when visiting hotels. Believe please. Hakone has a lot to enjoy in each season. There are also many attractive sightseeing spots. Please come to Hakone again. thank you very much.

この度は箱根藍瑠を御利用頂き誠に有難う御座いました。当館はバリ風リゾート旅館をコンセプトに他社との差別化を図り運営しております。内装や従業員も和風旅館とは異なり、異国感の演出に努めております。現在は予約者の9割以上が外国人からとなっており、館内にいると尚一層の事海外に来たかのような気分になれるかと存じます。全15室にはすべての客室に専用露天風呂を備えており、存分に温泉を満喫頂けます。お食事も個室で提供している為、他のお客様と接する事も少なくプライベートな時間を御楽しみ頂けます。食事時の呼び出しに速やかに対応出来ず申し訳御座いませんでした。チェックアウト後の清掃時に気付いたのですが、呼出しの電池が切れており、スタッフが把握出来ていなかった点が原因で御座いました。食事前の点検を強化するように伝達致しました。まだまだ改善するべき点がある事は承知しております。外国人スタッフでも心からのもてなす気持ちを強く持たせ、引き続き精進して参ります。またのお越しをお待ちしております。有難う御座いました。

Thank you very much for staying at Hakone Airu this time. We are very happy to receive your high evaluation. We offer relaxation in a place away from the crowds of city. Our inn is located on a hill about 15 minutes walk from Hakone Yumoto Station. I think it would be difficult for foreign tourists with a lot of luggage to come walking. We recommend arriving by bus or taxi in advance. However, as you said, there are very few taxis now. This is a problem common to all tourist destinations in Japan. In that case, it would be a good idea to send your luggage from Hakone Yumoto Station to the hotel and walk there. And the view from the top of the hill is exceptional. It will soothe the fatigue of your journey. For dinner, we offer Japanese Kaiseki. Japanese kaiseki is a traditional dish that uses plenty of seafood. I understand that it is not acceptable to foreign tourists. However, what you should definitely try is the kaiseki cuisine. We also sell plans such as beef shabu kaiseki and sushi restaurant seating. The concept of our inn is Balinese style. Most of our employees are foreigners, and we also focus on hospitality. Your reviews will also motivate them. Our hotel's greatest strength is the private open-air bath in every room. You can enjoy a panoramic view of the Hakone Mountain Range, and the synergistic effect of the hot springs will help you relax your body and mind. Enjoy the hot springs to your heart's content. The guest rooms are approximately 20 square meters (11 tatami Japanese-style rooms), and are equipped with a terrace and an open-air bath. Japanese-style rooms come with futon bedding. Please note that all rooms have the same structure and are basically for 2 to 3 people. We also have many original amenities available. In addition to shampoo, treatments, and body soap, we also offer scrubs and emulsion. Please note that these are included in the price. We will continue to strengthen our differentiation from other companies as a hot spring inn in Bali and strive to provide hospitality. We look forward to your next visit.

Thank you very much for staying at our hotel. As you said, our private hot springs are very popular. It is also our greatest strength. And our services are also very popular these days. Our ryokan has many foreign staff who can speak English and Japanese. I am studying hard so that I can provide Japanese hospitality and services to foreign tourists. Your reviews will motivate them and increase their confidence. We strive to provide better and more personalized service to each customer. All of our employees will do their best to ensure that everyone can enjoy their meals, including the presentation of the food. If you have any food allergies, please let us know in advance. We generally cannot respond to calls on the same day. note that. Our hotel is located in the center of Hakone. It is also convenient as a base for sightseeing. Hakone can be accessed by Romance Car from Shinjuku Station. There is also a Shinkansen from Odawara Station to Kyoto Station. It will also be easier to move around. Check-in is from 3 PM and check-out is at 10 AM. Please note that we will be operating with a small number of people. As you said, there is a steep slope from Hakone Yumoto Station to the hotel. There is also a public shuttle bus from the station to the hotel. We recommend that tourists with a lot of luggage take a bus or taxi.This has been announced in advance. That's because we've seen time and time again the challenges our guests face when visiting hotels. Believe please. Hakone has a lot to enjoy in each season. There are also many attractive sightseeing spots. Please come to Hakone again. thank you very much.

Thank you very much for staying at our hotel. All rooms at our inn are equipped with private hot spring baths with mountain views. You can enjoy hot springs while admiring the beautiful scenery. That is our hotel's greatest strength. The concept and interior design are different from traditional inns. Most of the employees are also foreigners. We will strive to learn Japanese service and give back to our customers. Japanese kaiseki cuisine is served for dinner. Kaiseki is a traditional Japanese cooking method that uses plenty of seafood. It can also be used as a snack for drinks or as a hospitality dish. All items are seasoned with soup stock (seafood stock, etc.), and the presentation is beautiful. I understand that foreign guests don't like it. However, as a ryokan, we would like you to experience our cuisine. We try to change our diet as much as possible. But that doesn't mean serving completely vegetarian food. We can only exclude meat.Please note that the dishes prepared by the Japanese chef are not completely vegetarian.note that. We will continue to strive to satisfy even more foreign customers. Please come to Hakone again. Happy honeymoon‼‼ thank you.

Thank you very much for staying at our hotel. As you said, our private hot springs are very popular. It is also our greatest strength. And our services are also very popular these days. Our ryokan has many foreign staff who can speak English and Japanese. I am studying hard so that I can provide Japanese hospitality and services to foreign tourists. Your reviews will motivate them and increase their confidence. We strive to provide better and more personalized service to each customer. All of our employees will do their best to ensure that everyone can enjoy their meals, including the presentation of the food. If you have any food allergies, please let us know in advance. We generally cannot respond to calls on the same day. note that. Our hotel is located in the center of Hakone. It is also convenient as a base for sightseeing. Hakone can be accessed by Romance Car from Shinjuku Station. There is also a Shinkansen from Odawara Station to Kyoto Station. It will also be easier to move around. Check-in is from 3 PM and check-out is at 10 AM. Please note that we will be operating with a small number of people. As you said, there is a steep slope from Hakone Yumoto Station to the hotel. There is also a public shuttle bus from the station to the hotel. We recommend that tourists with a lot of luggage take a bus or taxi.This has been announced in advance. That's because we've seen time and time again the challenges our guests face when visiting hotels. Believe please.Dinner time is 6pm or 6:30pm. We operate in a way that allows us to serve our food in the best possible condition. Therefore, we ask that you be sure to check in by 6:30. Hakone has a lot to enjoy in each season. There are also many attractive sightseeing spots. Please come to Hakone again. thank you very much.

Thank you for staying at our ryokan.Our ryokan is located on a hill about 15 minutes walk from Hakone Yumoto Station.It would also be convenient as a base for Hakone sightseeing.Our ryokan has many foreign staff.Please understand in advance that there are almost no Japanese staff.It strives to study Japanese hospitality and convey it to foreign tourists, including trainees.Please understand that there are some shortcomings.Both dinner and breakfast are served in a private room.Dinner is a Japanese kaiseki course. Kaiseki is a traditional Japanese meal served as a hospitality meal at a drinking party.It's more like a snack that you can enjoy visually, and it's not a dish that focuses on volume.If you are concerned about the amount of food, we recommend adding additional dishes as an option.We also sell beef steak and beef shabu-shabu.All 15 rooms at our ryokan have private hot springs.This will be the greatest reward for guests.We will try our best to satisfy as many foreign tourists as possible.Please come to Hakone again.thank you.

Thank you very much for staying at our hotel. As you said, our private hot springs are very popular. It is also our greatest strength. And our services are also very popular these days. Our ryokan has many foreign staff who can speak English and Japanese. I am studying hard so that I can provide Japanese hospitality and services to foreign tourists. Your reviews will motivate them and increase their confidence. We strive to provide better and more personalized service to each customer. All of our employees will do their best to ensure that everyone can enjoy their meals, including the presentation of the food. If you have any food allergies, please let us know in advance. We generally cannot respond to calls on the same day. note that. Our hotel is located in the center of Hakone. It is also convenient as a base for sightseeing. Hakone can be accessed by Romance Car from Shinjuku Station. There is also a Shinkansen from Odawara Station to Kyoto Station. It will also be easier to move around. Check-in is from 3 PM and check-out is at 10 AM. Please note that we will be operating with a small number of people. As you said, there is a steep slope from Hakone Yumoto Station to the hotel. There is also a public shuttle bus from the station to the hotel. We recommend that tourists with a lot of luggage take a bus or taxi.This has been announced in advance. That's because we've seen time and time again the challenges our guests face when visiting hotels. Believe please.Dinner time is 6pm or 6:30pm. We operate in a way that allows us to serve our food in the best possible condition. Therefore, we ask that you be sure to check in by 6:30. Bedding, yukata, towels, etc. are cleaned every day and replaced with new ones. If you are concerned about the smell, please let us know at that time. we will replace them.Hakone has a lot to enjoy in each season. There are also many attractive sightseeing spots. Please come to Hakone again. thank you very much.

Thank you for staying at our ryokan. Our ryokan is located in the center of Hakone Yumoto. Approximately 15 minutes walk from Hakone Yumoto Station It is also convenient for sightseeing to Lake Ashi and Gora. Our ryokan also serves dinner and breakfast in a private dining room. It will give you a private and special time. A Japanese Kaiseki meal is served for dinner. Kaiseki is a traditional Japanese meal that uses a lot of seafood. In addition to standard Kaiseki, we also sell beef shabu-shabu, beef steak, and sushi plans, so please consider them.Coffee is also available in the room. Our facility is operated as an inn, not a hotel. In addition to coffee, we also provide local green tea and roasted tea in the room to provide you with the good culture of Japan. If you would like freshly brewed coffee, please use the morning service fee. We are looking for a special space that combines a Balinese-style resort and a Japanese-style inn. Please refrain from using this hotel if you are looking for a complete Japanese-style ryokan atmosphere and service from a Japanese person. We are particular about meal times, check-in and check-out times, etc. This is because we operate as a Japanese inn. This is because Japanese people are very strict and particular about time. We believe that by following these rules, we will be able to provide the best possible service. Please understand that.We will continue to make efforts to please foreign tourists. Please come to Hakone again. thank you.

Standard check-out is 10am.Checkout time varies depending on plan.Your booked plan only includes dinner.It clearly states in the plan name that the check-out time is 9am.Please check and make a reservation. thank you.

Thank you very much for using Hakone Airu. We are glad to hear that you were satisfied with the food and hot springs. Our hotel operates as a Balinese-style hot spring resort inn, and we strive to differentiate ourselves from traditional Japanese-style inns. Our concept is to make you feel like you are traveling to an overseas resort with the atmosphere inside the hotel and our employees. If you would like the atmosphere of a Japanese-style inn or the hospitality of Japanese staff, please refrain from using our hotel. The hot springs are constantly flowing fresh hot spring water from our 5 in-house hot springs. All 15 guest rooms are equipped with private open-air baths, so you can enjoy the hot springs anytime and as many times as you like. Additionally, since we are located on a hill in Hakone Yumoto, the view from the terrace creates a relaxing synergistic effect. Dinner and breakfast are served in a private dining room. We hope you can enjoy this place as well without worrying about other customers. Original mattresses are used for bedding. Made of hard material with a thickness of 15 cm, you can sleep with a feeling similar to that of a bed. In order to reduce the hardness of the tatami mats, we have asked the bedding manufacturers to go beyond their limits and create them at this thickness. We also have an original set of amenities available. This item is also sold at shops and has been well received by female customers. We will continue to strengthen our differentiation from other companies and pursue the hospitality that is unique to Hakone Airu. looking forward to your next visit. Thank you very much.

Thank you very much for staying at our hotel. As you said, our private hot springs are very popular. It is also our greatest strength. And our services are also very popular these days. Our inn has many foreign staff who can speak English and Japanese. I am studying hard so that I can provide Japanese hospitality and services to foreign tourists. Your reviews will motivate them and increase their confidence. We strive to provide better and more personalized service to each customer. All of our employees will do their best to ensure that everyone can enjoy their meals, including the presentation of the food. If you have any food allergies, please let us know in advance. We generally cannot respond to calls on the same day. note that. Our hotel is located in the center of Hakone. It is also convenient as a base for sightseeing. Hakone can be accessed by Romance Car from Shinjuku Station. There is also a Shinkansen from Odawara Station to Kyoto Station. It will also be easier to move around. Check-in is from 3 PM and check-out is at 10 AM. Please note that we will be operating with a small number of people. As you said, there is a steep slope from Hakone Yumoto Station to the hotel. There is also a public shuttle bus from the station to the hotel. We recommend that tourists with a lot of luggage take a bus or taxi.This has been announced in advance. That's because we've seen time and time again the challenges our guests face when visiting hotels. Believe please. Hakone has a lot to enjoy in each season. There are also many attractive sightseeing spots. Please come to Hakone again. thank you very much.

Thank you very much for using Hakone Airu. We are glad to hear that you were satisfied with the food and hot springs. Our hotel operates as a Balinese-style hot spring resort inn, and we strive to differentiate ourselves from traditional Japanese-style inns. Our concept is to make you feel like you are traveling to an overseas resort with the atmosphere inside the hotel and our employees. If you would like the atmosphere of a Japanese-style inn or the hospitality of Japanese staff, please refrain from using our hotel. The hot springs are constantly flowing fresh hot spring water from our 5 in-house hot springs. All 15 guest rooms are equipped with private open-air baths, so you can enjoy the hot springs anytime and as many times as you like. Additionally, since we are located on a hill in Hakone Yumoto, the view from the terrace creates a relaxing synergistic effect. Dinner and breakfast are served in a private dining room. We hope you can enjoy this place as well without worrying about other customers. Original mattresses are used for bedding. Made of hard material with a thickness of 15 cm, you can sleep with a feeling similar to that of a bed. In order to reduce the hardness of the tatami mats, we have asked the bedding manufacturers to go beyond their limits and create them at this thickness. We also have an original set of amenities available. This item is also sold at shops and has been well received by female customers. We will continue to strengthen our differentiation from other companies and pursue the hospitality that is unique to Hakone Airu. looking forward to your next visit. Thank you very much.

Thank you for staying at our ryokan. We are also happy that you were satisfied. Our ryokan is located in the center of Hakone Yumoto. Approximately 15 minutes walk from Hakone Yumoto Station It is also convenient for sightseeing to Lake Ashi and Gora. Our ryokan also serves dinner and breakfast in a private dining room. It will give you a private and special time. A Japanese Kaiseki meal is served for dinner. Kaiseki is a traditional Japanese meal that uses a lot of seafood. In addition to standard Kaiseki, we also sell beef shabu-shabu, beef steak, and sushi plans, so please consider them. For breakfast, you can choose Japanese or Western food. We are looking for a special space that combines a Balinese-style resort and a Japanese-style ryokan. Please refrain from using this hotel if you are looking for a complete Japanese-style ryokan atmosphere and service from a Japanese person. Our chef cannot prepare vegan meals. We have declined that request in advance and asked you to cancel. We try to make vegetarian dishes as much as possible, but we don't know if they will satisfy vegans. Please understand them before making a reservation.We will continue to make efforts to please foreign tourists. Please come to Hakone again. thank you.

Thank you very much for staying at Hakone Airu this time. We are very happy to receive your high evaluation. We offer relaxation in a place away from the crowds of city. Our inn is located on a hill about 15 minutes walk from Hakone Yumoto Station. I think it would be difficult for foreign tourists with a lot of luggage to come walking. We recommend arriving by bus or taxi in advance. However, as you said, there are very few taxis now. This is a problem common to all tourist destinations in Japan. In that case, it would be a good idea to send your luggage from Hakone Yumoto Station to the hotel and walk there. And the view from the top of the hill is exceptional. It will soothe the fatigue of your journey. For dinner, we offer Japanese Kaiseki. Japanese kaiseki is a traditional dish that uses plenty of seafood. I understand that it is not acceptable to foreign tourists. However, what you should definitely try is the kaiseki cuisine. We also sell plans such as beef shabu kaiseki and sushi restaurant seating. The concept of our inn is Balinese style. Most of our employees are foreigners, and we also focus on hospitality. Your reviews will also motivate them. Our hotel's greatest strength is the private open-air bath in every room. You can enjoy a panoramic view of the Hakone Mountain Range, and the synergistic effect of the hot springs will help you relax your body and mind. Enjoy the hot springs to your heart's content. The guest rooms are approximately 20 square meters (11 tatami Japanese-style rooms), and are equipped with a terrace and an open-air bath. Japanese-style rooms come with futon bedding. Please note that all rooms have the same structure and are basically for 2 to 3 people. We also have many original amenities available. In addition to shampoo, treatments, and body soap, we also offer scrubs and emulsion. Please note that these are included in the price. We will continue to strengthen our differentiation from other companies as a hot spring inn in Bali and strive to provide hospitality. We look forward to your next visit.

Thank you very much for staying at Hakone Airu this time. We are very happy to receive your high evaluation. We offer relaxation in a place away from the crowds of city. Our inn is located on a hill about 15 minutes walk from Hakone Yumoto Station. I think it would be difficult for foreign tourists with a lot of luggage to come walking. We recommend arriving by bus or taxi in advance. However, as you said, there are very few taxis now. This is a problem common to all tourist destinations in Japan. In that case, it would be a good idea to send your luggage from Hakone Yumoto Station to the hotel and walk there. And the view from the top of the hill is exceptional. It will soothe the fatigue of your journey. For dinner, we offer Japanese Kaiseki. Japanese kaiseki is a traditional dish that uses plenty of seafood. I understand that it is not acceptable to foreign tourists. However, what you should definitely try is the kaiseki cuisine. We also sell plans such as beef shabu kaiseki and sushi restaurant seating. The concept of our inn is Balinese style. Most of our employees are foreigners, and we also focus on hospitality. Your reviews will also motivate them. Our hotel's greatest strength is the private open-air bath in every room. You can enjoy a panoramic view of the Hakone Mountain Range, and the synergistic effect of the hot springs will help you relax your body and mind. Enjoy the hot springs to your heart's content. The guest rooms are approximately 20 square meters (11 tatami Japanese-style rooms), and are equipped with a terrace and an open-air bath. Japanese-style rooms come with futon bedding. Please note that all rooms have the same structure and are basically for 2 to 3 people. We also have many original amenities available. In addition to shampoo, treatments, and body soap, we also offer scrubs and emulsion. Please note that these are included in the price. We will continue to strengthen our differentiation from other companies as a hot spring inn in Bali and strive to provide hospitality. We look forward to your next visit.

Thank you for staying at our ryokan. We are also happy that you were satisfied. Our ryokan is located in the center of Hakone Yumoto. Approximately 15 minutes walk from Hakone Yumoto Station It is also convenient for sightseeing to Lake Ashi and Gora. Our ryokan also serves dinner and breakfast in a private dining room. It will give you a private and special time. A Japanese Kaiseki meal is served for dinner. Kaiseki is a traditional Japanese meal that uses a lot of seafood. In addition to standard Kaiseki, we also sell beef shabu-shabu, beef steak, and sushi plans, so please consider them. For breakfast, you can choose Japanese or Western food. We are looking for a special space that combines a Balinese-style resort and a Japanese-style ryokan. Please refrain from using this hotel if you are looking for a complete Japanese-style ryokan atmosphere and service from a Japanese person. We will continue to make efforts to please foreign tourists. Please come to Hakone again. thank you.

Thank you very much for staying at our hotel. As you said, our private hot springs are very popular. It is also our greatest strength. And our services are also very popular these days. Our inn has many foreign staff who can speak English and Japanese. I am studying hard so that I can provide Japanese hospitality and services to foreign tourists. Your reviews will motivate them and increase their confidence. We strive to provide better and more personalized service to each customer. All of our employees will do their best to ensure that everyone can enjoy their meals, including the presentation of the food. If you have any food allergies, please let us know in advance. We generally cannot respond to calls on the same day. note that. Our hotel is located in the center of Hakone. It is also convenient as a base for sightseeing. Hakone can be accessed by Romance Car from Shinjuku Station. There is also a Shinkansen from Odawara Station to Kyoto Station. It will also be easier to move around. Check-in is from 3 PM and check-out is at 10 AM. Please note that we will be operating with a small number of people. As you said, there is a steep slope from Hakone Yumoto Station to the hotel. There is also a public shuttle bus from the station to the hotel. We recommend that tourists with a lot of luggage take a bus or taxi.This has been announced in advance. That's because we've seen time and time again the challenges our guests face when visiting hotels. Believe please. Hakone has a lot to enjoy in each season. There are also many attractive sightseeing spots. Please come to Hakone again. thank you very much.

Thank you very much for staying at Hakone Airu this time. We are very happy to receive your high evaluation. We offer relaxation in a place away from the crowds of city. Our inn is located on a hill about 15 minutes walk from Hakone Yumoto Station. I think it would be difficult for foreign tourists with a lot of luggage to come walking. We recommend arriving by bus or taxi in advance. However, as you said, there are very few taxis now. This is a problem common to all tourist destinations in Japan. In that case, it would be a good idea to send your luggage from Hakone Yumoto Station to the hotel and walk there. And the view from the top of the hill is exceptional. It will soothe the fatigue of your journey. For dinner, we offer Japanese Kaiseki. Japanese kaiseki is a traditional dish that uses plenty of seafood. I understand that it is not acceptable to foreign tourists. However, what you should definitely try is the kaiseki cuisine. We also sell plans such as beef shabu kaiseki and sushi restaurant seating. The concept of our inn is Balinese style. Most of our employees are foreigners, and we also focus on hospitality. Your reviews will also motivate them. Our hotel's greatest strength is the private open-air bath in every room. You can enjoy a panoramic view of the Hakone Mountain Range, and the synergistic effect of the hot springs will help you relax your body and mind. Enjoy the hot springs to your heart's content. The guest rooms are approximately 20 square meters (11 tatami Japanese-style rooms), and are equipped with a terrace and an open-air bath. Japanese-style rooms come with futon bedding. Please note that all rooms have the same structure and are basically for 2 to 3 people. We also have many original amenities available. In addition to shampoo, treatments, and body soap, we also offer scrubs and emulsion. Please note that these are included in the price. We will continue to strengthen our differentiation from other companies as a hot spring inn in Bali and strive to provide hospitality. We look forward to your next visit.

Thank you very much for staying at our hotel. All rooms at our inn are equipped with a private hot spring bath with mountain views. You can enjoy hot springs while admiring the beautiful scenery. That is our hotel's greatest strength. The concept and interior design are different from traditional inns. Most of the employees are also foreigners. We will strive to learn Japanese service and give back to our customers. We understand the issues surrounding food. The head chef also changed from this year. But that doesn't mean much progress. This is because our hotel serves Japanese kaiseki cuisine for dinner. Kaiseki is a traditional Japanese cooking method that uses plenty of seafood. It can also be used as a snack for drinks or as a hospitality dish. All menu items are seasoned with soup stock (seafood stock, etc.) and beautifully presented. I understand that foreign guests don't like it. However, as a ryokan, we would like you to experience Kaiseki cuisine. We also sell plans where you can choose your main dish and sushi plans etc. Please note that the dishes prepared by the Japanese chef are not completely vegetarian. We may not be able to accommodate your advance request. If you have dietary restrictions or want to eat what you like, we recommend staying at a hotel that offers buffet-style meals. It's great because you can eat whatever you want whenever you want. We will continue to strive to satisfy even more foreign customers. Hakone has many accommodations and sightseeing spots. Please come to Hakone again. thank you.

Thank you very much for staying at Hakone Airu this time. We are very happy to receive your high evaluation. We offer relaxation in a place away from the crowds of city. Our inn is located on a hill about 15 minutes walk from Hakone Yumoto Station. I think it would be difficult for foreign tourists with a lot of luggage to come walking. We recommend arriving by bus or taxi in advance. However, as you said, there are very few taxis now. This is a problem common to all tourist destinations in Japan. In that case, it would be a good idea to send your luggage from Hakone Yumoto Station to the hotel and walk there. And the view from the top of the hill is exceptional. It will soothe the fatigue of your journey. For dinner, we offer Japanese Kaiseki. Japanese kaiseki is a traditional dish that uses plenty of seafood. I understand that it is not acceptable to foreign tourists. However, what you should definitely try is the kaiseki cuisine. We also sell plans such as beef shabu kaiseki and sushi restaurant seating. The concept of our inn is Balinese style. Most of our employees are foreigners, and we also focus on hospitality. Your reviews will also motivate them. Our hotel's greatest strength is the private open-air bath in every room. You can enjoy a panoramic view of the Hakone Mountain Range, and the synergistic effect of the hot springs will help you relax your body and mind. Enjoy the hot springs to your heart's content. The guest rooms are approximately 20 square meters (11 tatami Japanese-style rooms), and are equipped with a terrace and an open-air bath. Japanese-style rooms come with futon bedding. Please note that all rooms have the same structure and are basically for 2 to 3 people. We also have many original amenities available. In addition to shampoo, treatments, and body soap, we also offer scrubs and emulsion. Please note that these are included in the price. We will continue to strengthen our differentiation from other companies as a hot spring inn in Bali and strive to provide hospitality. We look forward to your next visit.

この度は箱根藍瑠を御利用頂き誠に有難う御座いました。寛ぎの時間をお過ごし頂けていたら幸いで御座います。当館はバリ風リゾート旅館として営業し7年目を迎えました。国内外のお客様より好評を頂けており先の予約まで多く頂戴しております。様々な課題に直面し、お客様の声を大切に精進しております。料理の内容や量については個人差が御座いますので、全ての方に満足頂く事は難しいと考えております。元々会席料理は酒席でのおもてなし料理として見た目の華やかさなども楽しんで頂く内容となっております。引き続き献立考案や提供方法など含めて検討して参ります。またのお越しをお待ちしております。有難う御座いました。

Thank you for staying at our ryokan. Our ryokan is located in the center of Hakone Yumoto. Approximately 15 minutes walk from Hakone Yumoto Station It is also convenient for sightseeing to Lake Ashi and Gora. Our ryokan also serves dinner and breakfast in a private dining room. It will give you a private and special time. A Japanese Kaiseki meal is served for dinner. Kaiseki is a traditional Japanese meal that uses a lot of seafood. In addition to standard Kaiseki, we also sell beef shabu-shabu, beef steak, and sushi plans, so please consider them.Coffee is also available in the room. Our facility is operated as an inn, not a hotel. In addition to coffee, we also provide local green tea and roasted tea in the room to provide you with the good culture of Japan. If you would like freshly brewed coffee, please use the morning service fee. We are looking for a special space that combines a Balinese-style resort and a Japanese-style inn. Please refrain from using this hotel if you are looking for a complete Japanese-style ryokan atmosphere and service from a Japanese person. We are particular about meal times, check-in and check-out times, etc. This is because we operate as a Japanese inn. This is because Japanese people are very strict and particular about time. We believe that by following these rules, we will be able to provide the best possible service. Please understand that.We will continue to make efforts to please foreign tourists. Please come to Hakone again. thank you.

Thank you very much for staying at Hakone Airu this time. We are very happy to receive your high evaluation. We offer relaxation in a place away from the crowds of city. Our inn is located on a hill about 15 minutes walk from Hakone Yumoto Station. I think it would be difficult for foreign tourists with a lot of luggage to come walking. We recommend arriving by bus or taxi in advance. However, as you said, there are very few taxis now. This is a problem common to all tourist destinations in Japan. In that case, it would be a good idea to send your luggage from Hakone Yumoto Station to the hotel and walk there. And the view from the top of the hill is exceptional. It will soothe the fatigue of your journey. For dinner, we offer Japanese Kaiseki. Japanese kaiseki is a traditional dish that uses plenty of seafood. I understand that it is not acceptable to foreign tourists. However, what you should definitely try is the kaiseki cuisine. We also sell plans such as beef shabu kaiseki and sushi restaurant seating. The concept of our inn is Balinese style. Most of our employees are foreigners, and we also focus on hospitality. Your reviews will also motivate them. Our hotel's greatest strength is the private open-air bath in every room. You can enjoy a panoramic view of the Hakone Mountain Range, and the synergistic effect of the hot springs will help you relax your body and mind. Enjoy the hot springs to your heart's content. The guest rooms are approximately 20 square meters (11 tatami Japanese-style rooms), and are equipped with a terrace and an open-air bath. Japanese-style rooms come with futon bedding. Please note that all rooms have the same structure and are basically for 2 to 3 people. We also have many original amenities available. In addition to shampoo, treatments, and body soap, we also offer scrubs and emulsion. Please note that these are included in the price. We will continue to strengthen our differentiation from other companies as a hot spring inn in Bali and strive to provide hospitality. We look forward to your next visit.

Thank you for using Hakone Airu. We are glad that you were satisfied with our stay. Our hotel opened in December 2017, and thanks to you we are celebrating our 6th anniversary. We aim to differentiate ourselves from other companies based on the concept of Balinese style, and strive every day to create unique and comfortable spaces. All 15 guest rooms are equipped with private open-air baths, allowing you to relax your mind and body while gazing at the mountains of Hakone. Both dinner and breakfast are served in a private dining room, so you can relax and enjoy your stay without coming into contact with other guests. Kaiseki cuisine is a type of hospitality cuisine that uses local and seasonal ingredients. We never believe that using high-quality ingredients will lead to customer satisfaction. When it comes to Japanese cuisine, the story of the food is also important. However, your opinion will be shared with the culinary staff. We have original products such as yukatas and pajamas for in-house wear, as well as other amenities. We believe that our hotel's strength lies in its easy access to Hakone Yumoto. As a Balinese-style resort inn, we continue to pursue unique entertainment that cannot be found anywhere else. We look forward to your next visit. thank you very much.

Thank you very much for staying at Hakone Airu this time. We are very happy to receive your high evaluation. We offer relaxation in a place away from the crowds of city. Our inn is located on a hill about 15 minutes walk from Hakone Yumoto Station. I think it would be difficult for foreign tourists with a lot of luggage to come walking. We recommend arriving by bus or taxi in advance. However, as you said, there are very few taxis now. This is a problem common to all tourist destinations in Japan. In that case, it would be a good idea to send your luggage from Hakone Yumoto Station to the hotel and walk there. And the view from the top of the hill is exceptional. It will soothe the fatigue of your journey. For dinner, we offer Japanese Kaiseki. Japanese kaiseki is a traditional dish that uses plenty of seafood. I understand that it is not acceptable to foreign tourists. However, what you should definitely try is the kaiseki cuisine. We also sell plans such as beef shabu kaiseki and sushi restaurant seating. The concept of our inn is Balinese style. Most of our employees are foreigners, and we also focus on hospitality. Your reviews will also motivate them. Our hotel's greatest strength is the private open-air bath in every room. You can enjoy a panoramic view of the Hakone Mountain Range, and the synergistic effect of the hot springs will help you relax your body and mind. Enjoy the hot springs to your heart's content. The guest rooms are approximately 20 square meters (11 tatami Japanese-style rooms), and are equipped with a terrace and an open-air bath. Japanese-style rooms come with futon bedding. Please note that all rooms have the same structure and are basically for 2 to 3 people. We also have many original amenities available. In addition to shampoo, treatments, and body soap, we also offer scrubs and emulsion. Please note that these are included in the price. We will continue to strengthen our differentiation from other companies as a hot spring inn in Bali and strive to provide hospitality. We look forward to your next visit.

Thank you for using Hakone Airu. We are glad that you were satisfied with our stay. Our hotel opened in December 2017, and thanks to you we are celebrating our 6th anniversary. We aim to differentiate ourselves from other companies based on the concept of Balinese style, and strive every day to create unique and comfortable spaces. All 15 guest rooms are equipped with private open-air baths, allowing you to relax your mind and body while gazing at the mountains of Hakone. Both dinner and breakfast are served in a private dining room, so you can relax and enjoy your stay without coming into contact with other guests. Kaiseki cuisine is a type of hospitality cuisine that uses local and seasonal ingredients. We never believe that using high-quality ingredients will lead to customer satisfaction. When it comes to Japanese cuisine, the story of the food is also important. However, your opinion will be shared with the culinary staff. We have original products such as yukatas and pajamas for in-house wear, as well as other amenities. We believe that our hotel's strength lies in its easy access to Hakone Yumoto. As a Balinese-style resort inn, we continue to pursue unique entertainment that cannot be found anywhere else. We look forward to your next visit. thank you very much.

Thank you very much for staying at Hakone Airu this time. We are very happy to receive your high evaluation. We offer relaxation in a place away from the crowds of city. Our inn is located on a hill about 15 minutes walk from Hakone Yumoto Station. I think it would be difficult for foreign tourists with a lot of luggage to come walking. We recommend arriving by bus or taxi in advance. However, as you said, there are very few taxis now. This is a problem common to all tourist destinations in Japan. In that case, it would be a good idea to send your luggage from Hakone Yumoto Station to the hotel and walk there. And the view from the top of the hill is exceptional. It will soothe the fatigue of your journey. For dinner, we offer Japanese Kaiseki. Japanese kaiseki is a traditional dish that uses plenty of seafood. I understand that it is not acceptable to foreign tourists. However, what you should definitely try is the kaiseki cuisine. We also sell plans such as beef shabu kaiseki and sushi restaurant seating. The concept of our inn is Balinese style. Most of our employees are foreigners, and we also focus on hospitality. Your reviews will also motivate them. Our hotel's greatest strength is the private open-air bath in every room. You can enjoy a panoramic view of the Hakone Mountain Range, and the synergistic effect of the hot springs will help you relax your body and mind. Enjoy the hot springs to your heart's content. The guest rooms are approximately 20 square meters (11 tatami Japanese-style rooms), and are equipped with a terrace and an open-air bath. Japanese-style rooms come with futon bedding. Please note that all rooms have the same structure and are basically for 2 to 3 people. We also have many original amenities available. In addition to shampoo, treatments, and body soap, we also offer scrubs and emulsion. Please note that these are included in the price. We will continue to strengthen our differentiation from other companies as a hot spring inn in Bali and strive to provide hospitality. We look forward to your next visit.

Thank you very much for staying at Hakone Airu this time. We are very happy to receive your high evaluation. We offer relaxation in a place away from the crowds of city. Our inn is located on a hill about 15 minutes walk from Hakone Yumoto Station. I think it would be difficult for foreign tourists with a lot of luggage to come walking. We recommend arriving by bus or taxi in advance. However, as you said, there are very few taxis now. This is a problem common to all tourist destinations in Japan. In that case, it would be a good idea to send your luggage from Hakone Yumoto Station to the hotel and walk there. And the view from the top of the hill is exceptional. It will soothe the fatigue of your journey. For dinner, we offer Japanese Kaiseki. Japanese kaiseki is a traditional dish that uses plenty of seafood. I understand that it is not acceptable to foreign tourists. However, what you should definitely try is the kaiseki cuisine. We also sell plans such as beef shabu kaiseki and sushi restaurant seating. The concept of our inn is Balinese style. Most of our employees are foreigners, and we also focus on hospitality. Your reviews will also motivate them. Our hotel's greatest strength is the private open-air bath in every room. You can enjoy a panoramic view of the Hakone Mountain Range, and the synergistic effect of the hot springs will help you relax your body and mind. Enjoy the hot springs to your heart's content. The guest rooms are approximately 20 square meters (11 tatami Japanese-style rooms), and are equipped with a terrace and an open-air bath. Japanese-style rooms come with futon bedding. Please note that all rooms have the same structure and are basically for 2 to 3 people. We also have many original amenities available. In addition to shampoo, treatments, and body soap, we also offer scrubs and emulsion. Please note that these are included in the price. We will continue to strengthen our differentiation from other companies as a hot spring inn in Bali and strive to provide hospitality. We look forward to your next visit.

Thank you for staying at our ryokan. We are also happy that you were satisfied. Our ryokan is located in the center of Hakone Yumoto. Approximately 15 minutes walk from Hakone Yumoto Station It is also convenient for sightseeing to Lake Ashi and Gora. Our ryokan also serves dinner and breakfast in a private dining room. It will give you a private and special time. A Japanese Kaiseki meal is served for dinner. Kaiseki is a traditional Japanese meal that uses a lot of seafood. In addition to standard Kaiseki, we also sell beef shabu-shabu, beef steak, and sushi plans, so please consider them. For breakfast, you can choose Japanese or Western food. We are looking for a special space that combines a Balinese-style resort and a Japanese-style ryokan. Please refrain from using this hotel if you are looking for a complete Japanese-style ryokan atmosphere and service from a Japanese person. Our chef cannot prepare vegan meals. We have declined that request in advance and asked you to cancel. We try to make vegetarian dishes as much as possible, but we don't know if they will satisfy vegans. Please understand them before making a reservation.We will continue to make efforts to please foreign tourists. Please come to Hakone again. thank you.

Thank you very much for staying at Hakone Airu this time. We are very happy to receive your high evaluation. We offer relaxation in a place away from the crowds of city. Our inn is located on a hill about 15 minutes walk from Hakone Yumoto Station. I think it would be difficult for foreign tourists with a lot of luggage to come walking. We recommend arriving by bus or taxi in advance. However, as you said, there are very few taxis now. This is a problem common to all tourist destinations in Japan. In that case, it would be a good idea to send your luggage from Hakone Yumoto Station to the hotel and walk there. And the view from the top of the hill is exceptional. It will soothe the fatigue of your journey. For dinner, we offer Japanese Kaiseki. Japanese kaiseki is a traditional dish that uses plenty of seafood. I understand that it is not acceptable to foreign tourists. However, what you should definitely try is the kaiseki cuisine. We also sell plans such as beef shabu kaiseki and sushi restaurant seating. The concept of our inn is Balinese style. Most of our employees are foreigners, and we also focus on hospitality. Your reviews will also motivate them. Our hotel's greatest strength is the private open-air bath in every room. You can enjoy a panoramic view of the Hakone Mountain Range, and the synergistic effect of the hot springs will help you relax your body and mind. Enjoy the hot springs to your heart's content. The guest rooms are approximately 20 square meters (11 tatami Japanese-style rooms), and are equipped with a terrace and an open-air bath. Japanese-style rooms come with futon bedding. Please note that all rooms have the same structure and are basically for 2 to 3 people. We also have many original amenities available. In addition to shampoo, treatments, and body soap, we also offer scrubs and emulsion. Please note that these are included in the price. We will continue to strengthen our differentiation from other companies as a hot spring inn in Bali and strive to provide hospitality. We look forward to your next visit.

Thank you very much for staying at Hakone Airu this time. We are very happy to receive your high evaluation. We offer relaxation in a place away from the crowds of city. Our inn is located on a hill about 15 minutes walk from Hakone Yumoto Station. I think it would be difficult for foreign tourists with a lot of luggage to come walking. We recommend arriving by bus or taxi in advance. However, as you said, there are very few taxis now. This is a problem common to all tourist destinations in Japan. In that case, it would be a good idea to send your luggage from Hakone Yumoto Station to the hotel and walk there. And the view from the top of the hill is exceptional. It will soothe the fatigue of your journey. For dinner, we offer Japanese Kaiseki. Japanese kaiseki is a traditional dish that uses plenty of seafood. I understand that it is not acceptable to foreign tourists. However, what you should definitely try is the kaiseki cuisine. We also sell plans such as beef shabu kaiseki and sushi restaurant seating. The concept of our inn is Balinese style. Most of our employees are foreigners, and we also focus on hospitality. Your reviews will also motivate them. Our hotel's greatest strength is the private open-air bath in every room. You can enjoy a panoramic view of the Hakone Mountain Range, and the synergistic effect of the hot springs will help you relax your body and mind. Enjoy the hot springs to your heart's content. The guest rooms are approximately 20 square meters (11 tatami Japanese-style rooms), and are equipped with a terrace and an open-air bath. Japanese-style rooms come with futon bedding. Please note that all rooms have the same structure and are basically for 2 to 3 people. We also have many original amenities available. In addition to shampoo, treatments, and body soap, we also offer scrubs and emulsion. Please note that these are included in the price. We will continue to strengthen our differentiation from other companies as a hot spring inn in Bali and strive to provide hospitality. We look forward to your next visit.

Thank you for staying at our hotel.We question and refute your rating.Because you were selfish and did not accept our opinion.You told us at checkout that you developed abdominal pain, vomiting, and fever immediately after dinner.We did not know if the food we provided was the cause, so we recommended that the patient be diagnosed at a hospital.However, you bought medicine at a pharmacy instead of going to the hospital.We served the same food to all other guests on the day.However, none of the other guests or your female partner complained of the same symptoms.Furthermore, food poisoning does not develop immediately after eating.A few hours later, symptoms such as fever, diarrhea, and vomiting appear.We didn't want to doubt you, but who knows what could be causing it.So we just wanted you to get a diagnosis at the hospital, and depending on the diagnosis that followed, we could have been able to help you.However, you unilaterally left the hotel without listening to our opinion.No hotel in Japan would respond to a unilateral complaint.We will continue to respect the opinions of our guests and strive to provide the best suggestions.Thank you.

Thank you very much for staying at Hakone Airu this time. We are very happy to receive your high evaluation. We offer relaxation in a place away from the crowds of city. Our inn is located on a hill about 15 minutes walk from Hakone Yumoto Station. I think it would be difficult for foreign tourists with a lot of luggage to come walking. We recommend arriving by bus or taxi in advance. However, as you said, there are very few taxis now. This is a problem common to all tourist destinations in Japan. In that case, it would be a good idea to send your luggage from Hakone Yumoto Station to the hotel and walk there. And the view from the top of the hill is exceptional. It will soothe the fatigue of your journey. For dinner, we offer Japanese Kaiseki. Japanese kaiseki is a traditional dish that uses plenty of seafood. I understand that it is not acceptable to foreign tourists. However, what you should definitely try is the kaiseki cuisine. We also sell plans such as beef shabu kaiseki and sushi restaurant seating. The concept of our inn is Balinese style. Most of our employees are foreigners, and we also focus on hospitality. Your reviews will also motivate them. Our hotel's greatest strength is the private open-air bath in every room. You can enjoy a panoramic view of the Hakone Mountain Range, and the synergistic effect of the hot springs will help you relax your body and mind. Enjoy the hot springs to your heart's content. The guest rooms are approximately 20 square meters (11 tatami Japanese-style rooms), and are equipped with a terrace and an open-air bath. Japanese-style rooms come with futon bedding. Please note that all rooms have the same structure and are basically for 2 to 3 people. We also have many original amenities available. In addition to shampoo, treatments, and body soap, we also offer scrubs and emulsion. Please note that these are included in the price. We will continue to strengthen our differentiation from other companies as a hot spring inn in Bali and strive to provide hospitality. We look forward to your next visit.

Thank you very much for staying at Hakone Airu this time. We are very happy to receive your high evaluation. We offer relaxation in a place away from the crowds of city. Our inn is located on a hill about 15 minutes walk from Hakone Yumoto Station. I think it would be difficult for foreign tourists with a lot of luggage to come walking. We recommend arriving by bus or taxi in advance. However, as you said, there are very few taxis now. This is a problem common to all tourist destinations in Japan. In that case, it would be a good idea to send your luggage from Hakone Yumoto Station to the hotel and walk there. And the view from the top of the hill is exceptional. It will soothe the fatigue of your journey. For dinner, we offer Japanese Kaiseki. Japanese kaiseki is a traditional dish that uses plenty of seafood. I understand that it is not acceptable to foreign tourists. However, what you should definitely try is the kaiseki cuisine. We also sell plans such as beef shabu kaiseki and sushi restaurant seating. The concept of our inn is Balinese style. Most of our employees are foreigners, and we also focus on hospitality. Your reviews will also motivate them. Our hotel's greatest strength is the private open-air bath in every room. You can enjoy a panoramic view of the Hakone Mountain Range, and the synergistic effect of the hot springs will help you relax your body and mind. Enjoy the hot springs to your heart's content. The guest rooms are approximately 20 square meters (11 tatami Japanese-style rooms), and are equipped with a terrace and an open-air bath. Japanese-style rooms come with futon bedding. Please note that all rooms have the same structure and are basically for 2 to 3 people. We also have many original amenities available. In addition to shampoo, treatments, and body soap, we also offer scrubs and emulsion. Please note that these are included in the price. We will continue to strengthen our differentiation from other companies as a hot spring inn in Bali and strive to provide hospitality. We look forward to your next visit.

Thank you for staying at our ryokan. We are also sorry that you were not satisfied. But I have doubts about your review. Did you check the website carefully and make a reservation? Our inn is named as a Balinese-style ryokan. This is because the structure is not a complete Japanese-style ryokan, but a fusion with a Bali resort. And most of our employees are foreign staff. This has also been explained repeatedly in previous reviews. If you want a complete Japanese-style ryokan atmosphere and service from Japanese staff, please do not stay at our ryokan. This advice is given to prevent mismatch with customer needs. If you are looking for a stay that satisfies you, we recommend that you carefully check the reservation site and past reviews. We will continue our efforts to provide various information to our customers. thank you.

Thank you for staying at our hotel.Our hotel usually has a check-out time of 10am.However, checkout times vary depending on the plan.The plan you reserved includes only dinner.Check-out time for that plan is 9am. It is written in the plan name on the reservation site.Please be sure to check this information before making a reservation.Booking through an agent may give incorrect information.Please be sure to make your own reservations and check with the hotel directly for all information.We strive to disseminate accurate information.Thank you.

Thank you very much for staying at our hotel. All rooms at our inn are equipped with a private hot spring bath with mountain views. You can enjoy hot springs while admiring the beautiful scenery. That is our hotel's greatest strength. The concept and interior design are different from traditional inns. Most of the employees are also foreigners. We will strive to learn Japanese service and give back to our customers. We understand the issues surrounding food. The head chef will also change from this year. But that doesn't mean much progress. This is because our hotel serves Japanese kaiseki cuisine for dinner. Kaiseki is a traditional Japanese cooking method that uses plenty of seafood. It can also be used as a snack for drinks or as a hospitality dish. All menu items are seasoned with soup stock (seafood stock, etc.) and beautifully presented. I understand that foreign guests don't like it. However, as a ryokan, we would like you to experience Kaiseki cuisine. We also sell plans where you can choose your main dish and sushi restaurant seating plans. Please note that the dishes prepared by the Japanese chef are not completely vegetarian. We may not be able to accommodate your advance request. If you have dietary restrictions or want to eat what you like, we recommend staying at a hotel that offers buffet-style meals. It's great because you can eat whatever you want whenever you want. We will continue to strive to satisfy even more foreign customers. Hakone has many accommodations and sightseeing spots. Please come to Hakone again. thank you.

Thank you for using Hakone Airu. Our hotel opened in December 2017, and thanks to you we are celebrating our 6th anniversary. We aim to differentiate ourselves from other companies based on the concept of Balinese style, and strive every day to create unique and comfortable spaces. All 15 guest rooms are equipped with private open-air baths, allowing you to relax your mind and body while gazing at the mountains of Hakone. Both dinner and breakfast are served in a private dining room, so you can relax and enjoy your stay without coming into contact with other guests. Kaiseki cuisine is a type of hospitality cuisine that uses local and seasonal ingredients. We never believe that using high-quality ingredients will lead to customer satisfaction. When it comes to Japanese cuisine, the story of the food is also important. However, your opinion will be shared with the culinary staff. We have original products such as yukatas and pajamas for in-house wear, as well as other amenities. We believe that our hotel's strength lies in its easy access to Hakone Yumoto. As a Balinese-style resort inn, we continue to pursue unique entertainment that cannot be found anywhere else. We look forward to your next visit. thank you very much.

Thank you very much for staying at our hotel. All rooms at our inn are equipped with a private hot spring bath with mountain views. You can enjoy hot springs while admiring the beautiful scenery. That is our hotel's greatest strength. The concept and interior design are different from traditional inns. Most of the employees are also foreigners. We will strive to learn Japanese service and give back to our customers. We understand the issues surrounding food. The head chef will also change from this year. But that doesn't mean much progress. This is because our hotel serves Japanese kaiseki cuisine for dinner. Kaiseki is a traditional Japanese cooking method that uses plenty of seafood. It can also be used as a snack for drinks or as a hospitality dish. All menu items are seasoned with soup stock (seafood stock, etc.) and beautifully presented. I understand that foreign guests don't like it. However, as a ryokan, we would like you to experience Kaiseki cuisine. We also sell plans where you can choose your main dish and sushi restaurant seating plans. Please note that the dishes prepared by the Japanese chef are not completely vegetarian. We may not be able to accommodate your advance request. If you have dietary restrictions or want to eat what you like, we recommend staying at a hotel that offers buffet-style meals. It's great because you can eat whatever you want whenever you want. We will continue to strive to satisfy even more foreign customers. Hakone has many accommodations and sightseeing spots. Please come to Hakone again. thank you.

Thank you very much for staying at our hotel. We are also happy to use it for the second time. All rooms at our inn are equipped with a private hot spring bath with mountain views. You can enjoy hot springs while admiring the beautiful scenery. That is our hotel's greatest strength. The concept and interior design are different from traditional inns. Most of the employees are also foreigners. We will strive to learn Japanese service and give back to our customers. We understand the issues surrounding food. The head chef will also change from next year. But that doesn't mean much progress. This is because our hotel serves Japanese kaiseki cuisine for dinner. Kaiseki is a traditional Japanese cooking method that uses plenty of seafood. It can also be used as a snack for drinks or as a hospitality dish. All menu items are seasoned with soup stock (seafood stock, etc.) and beautifully presented. I understand that foreign guests don't like it. However, as a ryokan, we would like you to experience Kaiseki cuisine. We also sell plans where you can choose your main dish and sushi restaurant seating plans. Please note that the dishes prepared by the Japanese chef are not completely vegetarian. We may not be able to accommodate your advance request. If you have dietary restrictions or want to eat what you like, we recommend staying at a hotel that offers buffet-style meals. It's great because you can eat whatever you want whenever you want. We will continue to strive to satisfy even more foreign customers. Hakone has many accommodations and sightseeing spots. Please come to Hakone again. thank you.

Thank you very much for staying at our hotel. It would be nice if you could tell us the details...We can't improve if we only have your evaluation points. . If you have any problems, please let me know at that time. We will deal with it on the spot. All rooms at our inn are equipped with private hot spring baths with mountain views. You can enjoy hot springs while admiring the beautiful scenery. That is our hotel's greatest strength. The concept and interior design are different from traditional inns. Most of the employees are also foreigners. We will strive to learn Japanese service and give back to our customers. We understand the issues surrounding food. The head chef will also change from next year. But that doesn't mean much progress. This is because our hotel serves Japanese kaiseki cuisine for dinner. Kaiseki is a traditional Japanese cooking method that uses plenty of seafood. It can also be used as a snack for drinks or as a hospitality dish. All menu items are seasoned with soup stock (seafood stock, etc.) and beautifully presented. I understand that foreign guests don't like it. However, as a ryokan, we would like you to experience Kaiseki cuisine. We also sell plans with a choice of main dish and plans with seats at a sushi restaurant. Please note that the dishes prepared by the Japanese chef are not completely vegetarian. We may not be able to accommodate your advance request. If you have dietary restrictions or want to eat what you like, we recommend staying at a hotel that offers buffet-style meals. It's great because you can eat whatever you want whenever you want. We will continue to strive to satisfy even more foreign customers. Hakone has many accommodations and sightseeing spots. Please come to Hakone again. thank you.

Thank you very much for staying at our hotel. As you said, our private hot springs are very popular. It is also our greatest strength. And our services are also very popular these days. Our inn has many foreign staff who can speak English and Japanese. I am studying hard so that I can provide Japanese hospitality and services to foreign tourists. Your reviews will motivate them and increase their confidence. We strive to provide better and more personalized service to each customer. All of our employees will do their best to ensure that everyone can enjoy their meals, including the presentation of the food. If you have any food allergies, please let us know in advance. We generally cannot respond to calls on the same day. note that. Our hotel is located in the center of Hakone. It is also convenient as a base for sightseeing. Hakone can be accessed by Romance Car from Shinjuku Station. There is also a Shinkansen from Odawara Station to Kyoto Station. It will also be easier to move around. Check-in is from 3 PM and check-out is at 10 AM. Please note that we will be operating with a small number of people. As you said, there is a steep slope from Hakone Yumoto Station to the hotel. There is also a public shuttle bus from the station to the hotel. We recommend that tourists with a lot of luggage take a bus or taxi.This has been announced in advance. That's because we've seen time and time again the challenges our guests face when visiting hotels. Believe please. Hakone has a lot to enjoy in each season. There are also many attractive sightseeing spots. Please come to Hakone again. thank you very much.

Thank you very much for staying at our hotel.We are also happy to see that you were satisfied.All rooms at our hotel are equipped with a private open-air bath.As you said, our hotel is located in the center of Hakone and is convenient for sightseeing.If it rains, relaxing in a hot spring would be a great experience.Hot springs provide a special time for foreign tourists.Our hotel is not a complete Japanese-style ryokan.We operate under the concept of a Balinese-style resort ryokan.Therefore, the interior decoration, equipment, and employees are different from a complete Japanese-style ryokan.If you want that kind of full Japanese style ryokan atmosphere, please don't stay at our hotel.And we understand that there are differences of opinion when it comes to food.However, as a Japanese inn, we will continue to provide an authentic Japanese food experience.If you do not like foods or have allergies, please refrain from staying.Because sometimes our cooking isn't enough.Kaiseki cuisine is a type of hospitality cuisine that uses a lot of seafood and has a beautiful appearance.Please understand this and enjoy your meal time.Hakone has many attractive sightseeing spots.Please come to Hakone again.We will do our best to provide a comfortable stay for many foreign tourists.We look forward to your next visit.thank you.

この度は箱根藍瑠を御利用頂き誠に有難う御座いました。 御満足を頂けた様子、嬉しく存じます。その中でも従業員へのお褒めの言葉は大変励みになります。当館はバリ風リゾート旅館をコンセプトに日本とは異なる雰囲気を演出しております。従業員も殆どが外国人スタッフでお客様をお迎えしており日々精進しています。細かな日本語対応や拙いサービスなどまだまだ課題は山積みでは御座いますが、このような好評価を頂ける事は彼らにとってもモチベーション向上に繋がります。おもてなしはやらせて出来る行為ではなく、本人達の気持ちから自然と生まれてくる行為だと思っております。そのような土台を作り一人でも多くの方に気持ちよく滞在を頂けるよう、引き続き全従業員で努めて参ります。又の機会が御座いましたらお越し下さいますようお願い致します。改めましてこの度は有難う御座いました。

Thank you very much for staying at our hotel. As you said, our private hot springs are very popular. It is also our greatest strength. And our services are also very popular these days. Our inn has many foreign staff who can speak English and Japanese. I am studying hard so that I can provide Japanese hospitality and services to foreign tourists. Your reviews will motivate them and increase their confidence. We strive to provide better and more personalized service to each customer. All of our employees will do their best to ensure that everyone can enjoy their meals, including the presentation of the food. If you have any food allergies, please let us know in advance. We generally cannot respond to calls on the same day. note that. Our hotel is located in the center of Hakone. It is also convenient as a base for sightseeing. Hakone can be accessed by Romance Car from Shinjuku Station. There is also a Shinkansen from Odawara Station to Kyoto Station. It will also be easier to move around. Check-in is from 3 PM and check-out is at 10 AM. Please note that we will be operating with a small number of people. As you said, there is a steep slope from Hakone Yumoto Station to the hotel. There is also a public shuttle bus from the station to the hotel. We recommend that tourists with a lot of luggage take a bus or taxi.This has been announced in advance. That's because we've seen time and time again the challenges our guests face when visiting hotels. Believe please. Hakone has a lot to enjoy in each season. There are also many attractive sightseeing spots. Please come to Hakone again. thank you very much.

Thank you very much for staying at our hotel. As you said, our private hot springs are very popular. It is also our greatest strength. And our services are also very popular these days. Our inn has many foreign staff who can speak English and Japanese. I am studying hard so that I can provide Japanese hospitality and services to foreign tourists. Your reviews will motivate them and increase their confidence. We strive to provide better and more personalized service to each customer. All of our employees will do their best to ensure that everyone can enjoy their meals, including the presentation of the food. If you have any food allergies, please let us know in advance. We generally cannot respond to calls on the same day. note that. Our hotel is located in the center of Hakone. It is also convenient as a base for sightseeing. Hakone can be accessed by Romance Car from Shinjuku Station. There is also a Shinkansen from Odawara Station to Kyoto Station. It will also be easier to move around. Check-in is from 3 PM and check-out is at 10 AM. Please note that we will be operating with a small number of people. As you said, there is a steep slope from Hakone Yumoto Station to the hotel. There is also a public shuttle bus from the station to the hotel. We recommend that tourists with a lot of luggage take a bus or taxi.This has been announced in advance. That's because we've seen time and time again the challenges our guests face when visiting hotels. Believe please. Hakone has a lot to enjoy in each season. There are also many attractive sightseeing spots. Please come to Hakone again. thank you very much.

Thank you for your wonderful comments.However, it is very disappointing that the rating is 1 point. .Is there any reason for this?Please let us know if there is anything we can improve.Thank you very much.

Thank you very much for using Hakone Airu. We are glad to hear that you were satisfied with our stay. Our hotel opened in December 2017, and thanks to your support, we are now celebrating our 6th anniversary. Based on the concept of Balinese style, we strive to differentiate ourselves from other companies and strive every day to create a unique and comfortable space. All 15 guest rooms are equipped with private open-air baths, helping you relax both mind and body along with the Hakone Mountains. Dinner and breakfast are served in a private dining room, so you can enjoy your stay without having to come into contact with other guests. We apologize for the inconvenience, but the room has a compact design of approximately 20 square meters, and has a simple structure that eliminates as much as possible the living feel. It is expected that installing a dining table or sofa will reduce the living space and cause complaints. Also, please understand that we will be serving Kaiseki cuisine one item at a time at the restaurant, taking into consideration the flow of food. We have yukatas and pajamas for in-house wear, as well as a complete set of original products for other amenities. We believe that our hotel's strength is that our location in Hakone Yumoto is very convenient and easily accessible. As a Balinese-style resort inn, we will continue to pursue original entertainment like no other. looking forward to your next visit. Thank you very much.