This is a Ryokan, not a western hotel, so it should be judged against that. Check-in was easy. The room was clean and comfortable. There is no bed - a mattress and bedding is brought in and put on the floor while you are at dinner. This proved more comfortable than many a hotel bed. The hot spring is gender segregated and is adjacent to the public shower facilities. Rooms only have a sink and toilet. Hot spring was enjoyable and the shower facilities were fine - not fancy but they both got the job done. Dinner and breakfast are included and are served in a private room in the main building. Food was plentiful and tasty - all traditional Japanese dishes.
It's not the fanciest Ryokan, but it was a nice experience and a great value.