Melia, Hà Nội, Việt Nam

"This is one of the best hotels I have ever been! The customer service was beyond phenomenal. The staff helped me to book tours, local restaurants, local bars...they all took care of me, making my stay unforgettable. First time in Vietnam and I could not be happier. Will def come back to this hotel! "

"Good"

"Friendly and helpful staff. Nice and clean hotel, located in heart of Hanoi. We experienced a wonderful new year's night by the lake that is just around the corner. Nice breakfast at the top of the hotel. Love it! "

"Khách sạn sạch sẽ, cơ sở vật chất tốt. Nhân viên thân thiện, khách sạn cũng cung cấp rất nhiều dịch vụ tour, xe sân bay với giá rất tốt."

"They got you feeling like a King and/or Queen here. I aint giving them a 5/5 for no reason on each checklist. The assistance and care given is immaculate. There's someone to open the front door, complimentary drinks refreshments are provided while you wait, and a small moist towel was offered to clean yourself up. Upon my arrival and final day, the helpers came out to assist with me and my friend’s luggage out/in the taxi. They were also sincere and accommodative when it came through questions asked in person or over the phone, providing the best solution they could offer. Breakfast too is located at the ground floor and the food options were amazing, ranging from American and Vietnamese options. Lastly their massage and spa services are spectacular in quality. All in all the staff, room, and services provided are phenomenal. They work hard and deserve the praise! Thanks again!"