Khách sạn gần Bãi biển Hāpuna tại Kamuela

"今回の滞在にはとてもがっかりしています。 部屋のベッドやバスルームに、蚊や小さな虫の死骸がたくさんありました。自分で何度か掃除しましたが、その後もまた虫が出てきては死んで落ちてきます。おそらく殺虫剤を使った直後だと思うのですが、それが人体に影響ないのか少し不安です。 夜中にどうしても我慢できずフロントに電話して、翌日の清掃スタッフに伝えてほしいとお願いしました。ですが、「バルコニーのドアや窓を開けないでください」と言われただけでした。 私は遅い時間にチェックインしていて、そもそもドアや窓は開けていないと伝えたのですが、「Ok，good」と言われただけで、特に謝罪もありませんでした。まるでこちらに問題があるような対応で、とても不快に感じました。 翌日、清掃スタッフの方にメモを書いて、チップもお渡しし、「できればしっかり掃除をお願いしたい」と伝えました。 その日の夜に部屋へ戻ると、小さい飛び虫は少し減っていましたが、ゴキブリの死骸がありました。 正直、使われている殺虫剤が人体に影響ないのかも分からず、不安な気持ちのまま滞在することになりました。全体的にとても不満の残る滞在でした。"

"Love this hotel "

"We enjoyed a top floor, ocean front room. It was quiet, serene, and was decorated beautifully. The staff was quite helpful and always friendly. We look forward to staying here again. "

"It was great! Super clean and very nice. I’d stay there again"

"Huge property with a convenient monorail system that takes you between the different towers, which made getting around easy. The room itself was clean and the staff throughout the property were friendly. The resort didn’t feel overly crowded, which made for a more relaxing stay. Had lunch at the grill. Ordered hamburger and fries. Fries were good. Service was slow, One day the monorail broke down, but the hotel provided alternative transportation to the Palace and Ocean towers, which I...

"During our stay, we found the staff at the intake desk to be consistently rude and unhelpful. We visited front desk a few times and they are all trained that way. The manner in which guests were spoken to felt dismissive and unprofessional, which made the check-in process unnecessarily stressful and unpleasant. In addition, we also want to report that the property train/transport service was not working during our stay. This caused significant inconvenience, as it limited mobility within...

"Minimal food options here. But they are remodeling one of the restaurants- maybe check before you commit if that is important to you"

"The bell men and women were fantastic. The front desk was very helpful. Mahalo."

"Very cozy and beautiful veiws of the mountain and Hills."

"Rooms were fantastic for families and the resort was beautiful. The easy access to the main Hilton property was wonderful and our kids loved it. Super easy access to the restaurants and stores near by as well. Overall, couldn't have been happier with our choice."