Travelers unwind with concierge services after exploring vibrant Dong Khoi Street, while friendly staff help plan adventures and guests connect with in-room WiFi
Located in the heart of Saigon, Ace Hotel Ben Thanh is a convenient urban retreat. Guests enjoy amenities like dry cleaning, luggage storage, and tour booking assistance. The 24-hour front desk and free in-room WiFi make it a welcoming base for city exploration.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
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Smoke-free property
Room amenities
Bedroom
Blackout drapes
Bathroom
Free toiletries
Hair dryer
Slippers
Towels provided
Entertainment
LCD TV with cable channels
Food and drink
24-hour room service
Electric kettle
Free bottled water
Minibar
Refrigerator
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Air conditioning
Desk
Phone
Policies
Check-in
Late check-in subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Frequently asked questions
No, pets are not allowed at this property.
This property doesn't offer parking.
Yes, there's an airport shuttle.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Ace Hotel Ben Thanh Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.0
Cleanliness
8.8
Location
8.4
Staff & service
7.4
Property conditions & facilities
Rating 10 - Excellent. 68 out of 227 reviews
10 - Excellent
68
Rating 8 - Good. 94 out of 227 reviews
8 - Good
94
Rating 6 - Okay. 36 out of 227 reviews
6 - Okay
36
Rating 4 - Poor. 17 out of 227 reviews
4 - Poor
17
Rating 2 - Terrible. 12 out of 227 reviews
2 - Terrible
12
Reviews
Verified
6/10 Okay
Lee
18 Apr 2017
Liked: Room comfort
Great location, but that's about it
Good for a night's stay because of the convenient location. Breakfast and customer service were less than satisfactory.
Its okay. Some of the things was not up to that standards the one I received previously staying here. The room size was downgraded. Also no windows at all. But for one night staying. It was okay. The location wise is really nice. It’s closed to everything whatever you need.
Verified traveller
Stayed 1 night in Feb 2020
Verified
6/10 Okay
Elizabeth
5 Mar 2020
Disliked: Room comfort
Was an okay hotel, the breakfast was good and the bed was extra firm. The staff weren't very helpful.
Paid for a room with windows, only for the view to be a brick wall. No safe for important belongings. Laundry basket had food takeaway rubbish from previous hotel guests. Very limited breakfast selection.
Verified traveller
Stayed 4 nights in Feb 2020
Verified
6/10 Okay
Elizabeth
22 Feb 2020
Disliked: Room comfort
Ace hotel was okay, kitchen staff were friendly and breakfast was always delicious. Beds weren't that comfortable. Hotel is close to Ben Thanh market.
Skulle rekommendera att ta ett större rum om det är möjligt, små rummen känns ofräscht och trångt. Service helt okej, frukosten var ingen höjdare och vi skippa den istället även om den ingick.
Pro: We are a family of 6: mom, dad, teenager girl and 3 younger girls. It is difficult for us to stay in a room together and that is our preference while traveling abroad. We appreciated this hotel having a very spacious VIP room with 3 queen beds. The inside decor with different wall papers was very cute, laminated flooring was also good. Toilet is separate from shower was a plus.
Their diner on the rooftop was very serene with beautiful city backdrop.
Front desk was friendly, helpful and apologetic with our inconvenience.
The location was walking distance to everything we liked and needed: convenience store, boutique shopping, awesome Japanese and Ben Thanh food court dining experiences.
Con: upon checking in, we couldnt have our VIP room. Reason given: it was being treated for cockroaches.
Toilet room always had that really stinky sewage smell. Hope management will have this rectified.
Would we stay here again or recommend large family like us. YES
Run down hotel, not like the photos shown on the website. Towels are worn and old, they have holes in most of them. Breakfast is the worst we ever had, service from reception are very good but not at the breakfast. close to Ben Thanh market, but very hard to catch a taxi because of one way street.
Bilden stämmer inte med vad man får. Vårt rum saknade fönster men det framgick ingenstans. När vi påpekade detta för receptionen kunde de ge oss ett annat rum mot extrabetalning. Dagen efter vår incheckning är det ett annat par som påpekar samma sak. Rummet skulle vara 18kvm men det fick bara plats en säng o skrivbord. Resväskan fick vi delvis lägga i badrummet för att kunna öppna ( en i taget). Läget var det som var bra.
Great location to stay when in HCMC near to everything. Good value for money. The staffs were friendly and helpful. They have a beautiful and very clean room. Breakfast was good too. I'm surely come back and stay here and recommend to my family and friends.👍 Keep it up ACE hotel.❤️
Ace hotel has a good central location close to Ben Thanh market. The hotel room is good and comfortable but quite small. Hot water takes quite a while to heat up remotes for Aircon can be a little annoying. The breakfast was good and on top floor overlooking the city. Staff were helpful friendly, especially Jenny at reception. Overall good hotel.