Dear Ms.Svitlana,Thank you for your rating using a relative scale. Lanura always tries to let customers at Lanura experience the best service possible. We hope you have had positive experiences about the facilities, room service, staff and free services such as laundry room, gym, sauna...However, we are sorry about your bad experience at Lanura. Through this review, we cannot know clearly what caused your dissatisfaction. We always look forward to hearing more opinions from you so that our services can always be improved.Once again, thank you for choosing Lanura as your place to stay. We look forward to continuing to welcome you during your next stay.

Dear Dawn,Thank you for having chosen Lanura as your place to stay. We are very grateful that you have had a good impression of the location, room service and the food at the restaurant. For a better experience, we would love to have heard from you if you experienced a discomfort with the mattress during your stay so we could add a pad or a blanket to improve your service experience.Lanura would like to thank you for taking the time to submit a review. We hope to continue to welcome you on your next stay.Best regards,

Thank you for your positive feedback!

Dear Joseph,Thank you for trusting and choosing Lanura as your stay during your recent vacation. We are very grateful that you enjoyed our free services such as Sauna, Gym, laundry and motorbikes parking. At Lanura's, motorbikes parking is free of charge. However, as the parking slots for cars are limited with only 6 due to fire saftety reasons, therefor there is a charge for cars parking. This kind of information is published at the site for guests to view. The price for cars parking is 50,000đ/4 hours-24 hours, 20,000đ/2 hours-4 hours and free for under 2 hours. For guests who are staying at Lanura's, this fee is only applied once every 24 hours. Guests are not required to pay extra to go in and out during the 24 hours stay. We hope for your understanding of this policy.We hope to see you again soon!Thank you!

Thank you for your positive feedback regarding your recent stay. We're delighted you found our hotel clean and safe. We look forward to welcoming you back on your next visit.

We appreciate your kind words! Our team takes pride in providing a clean and convenient experience for our guests. We're delighted to hear you enjoyed the restaurant and found our staff friendly and helpful. We hope to have the pleasure of hosting you again in the future.

Dear Phuong, Thank you for choosing Lanura as your accommodation over your past trip. At Lanura we value any and all types of feedback as it helps us improve our operations. If there is a noise from guests in another room that affects you, please notify the front desk immediately so that the front desk can assist you in reminding guests in other rooms. Warm regards, Lanura’s Management Team

Thank you for choosing our hotel and for taking the time to share your experience. We are glad to hear that our location was convenient for your errand and that you found our facilities clean and quiet. We also appreciate your feedback about our free laundry service.We apologize for any inconvenience caused by our staff's language proficiency. We will take steps to improve our communication skills to better serve our guests. As for our breakfast service, we are sorry to hear that some of our staff members were not able to understand your requests. We will take this as an opportunity to provide additional training to our staff to ensure that our guests can enjoy a smooth and comfortable dining experience.Thank you again for your feedback and we hope to have the opportunity to welcome you back in the future.

Dear Robert, We would like to thank you for choosing Lanura for your stay and for the overall positive feedback you have left. When guests are checked into the hotel, we inform all guests of our room service policy through an instruction manual at the reception desk. It states guests can order room service/room cleaning by hanging the sign (equipped in every room) on the outer door knob; or directly with our receptionist. Room cleaning would be done every day if requested. If there is no order, the standard time for room service would be as below:Towels are changed out every 2 - 3 days Bed sheets are changed every 5 - 7 days Once again, we thank you for choosing us as your accommodation, and we hope to see you again soon. Warm Regards, Laura's Management Team.

Thank you for staying with us. We hope to see you again.

Thank you for staying with us. We hope to see you again.