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"Nhân viên tuyệt vời"

"My husband and I recently celebrated our 20th wedding anniversary, and choosing Hotel du lac Signature in Hanoi was one of the best decisions we could have made. From the very beginning, the service was impeccable. Even before our arrival, the hotel’s sales team responded promptly to every inquiry. We asked about airport transfers and traffic conditions, and they arranged everything seamlessly. They even sent us thoughtful recommendations for how to make our anniversary trip extra special. During our stay, we booked a Ha Long Bay tour through the hotel, which turned out to be one of the highlights of our entire journey. The arrangements were smooth, professional, and stress-free, allowing us to simply enjoy the experience. Every meal at the hotel was carefully prepared, beautifully presented, and full of flavor—truly making us feel pampered at every moment. The housekeeping staff also touched our hearts with their thoughtful preparation. They decorated our room with roses, arranged towel swans, and even surprised us with a beautifully presented cake. Walking into the room felt like stepping into a romantic dream, and we were both deeply moved by the effort and care. What touched us most was the warmth of the staff. At the end of our stay, the entire team came out to wave goodbye, take photos with us, and even offered us small gifts as a keepsake of our anniversary. It was such a thoughtful gesture, one that made us feel like more than just guests—it felt like being part of a "

"Got upgraded which was nice but overall reception girls where extremely helpful and switched on."

"We had a lovely stay. The room was comfortable, clean & we had a balcony. The hotel is quirky in a great location & breakfast was tasty. The hotel is not accessible for people with mobility problems as there are stairs "

"This is one of the best hotels I have ever been! The customer service was beyond phenomenal. The staff helped me to book tours, local restaurants, local bars...they all took care of me, making my stay unforgettable. First time in Vietnam and I could not be happier. Will def come back to this hotel! "