Tất cả nhận xét được hiển thị đều là từ trải nghiệm thật của khách. Chỉ những khách đã đặt kỳ lưu trú với chúng tôi mới có thể gửi nhận xét. Chúng tôi xác thực nhận xét theo nguyên tắc của mình và đăng tất cả nhận xét, dù tích cực hay tiêu cực.Thông tin thêmMở trong cửa sổ mới
Đánh giá 10 - Xuất sắc. 804/1173 nhận xét" "
10 - Xuất sắc
804
Đánh giá 8 - Tốt. 207/1173 nhận xét" "
8 - Tốt
207
Đánh giá 6 - Được. 96/1173 nhận xét" "
6 - Được
96
Đánh giá 4 - Kém. 40/1173 nhận xét" "
4 - Kém
40
Đánh giá 2 - Tồi. 26/1173 nhận xét" "
2 - Tồi
26
9,2/10
Sạch sẽ
9,2/10
Nhân viên & dịch vụ
8,8/10
Tiện nghi, dịch vụ
8,8/10
Điều kiện & cơ sở vật chất nơi lưu trú
8,8/10
Thân thiện với môi trường
Nhận xét
10/10 - Xuất sắc
John
Đi theo nhóm
25/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was our privilege to stay at the 1st Lady of Waikiki. The staff was super friendly and helpful. The on site gym was terrific for a quick workout. The Pineapple sorbet at the poolside cafe was delicious and I wish I had some now! 😎
John
Lưu trú 3 đêm vào Tháng 5, 2024
10/10 - Xuất sắc
Loren
25/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean and nice
Loren
Lưu trú 3 đêm vào Tháng 5, 2024
10/10 - Xuất sắc
DARINDA
Đi theo nhóm
25/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I couldn’t have asked to stay in a more lovely hotel! The rocking chairs under the banyon trees was one of my favorite things. Listening to the waves, the music, and the birds was amazing. We rented a cabana which was absolutely wonderful! I highly recommend!
DARINDA
Lưu trú 7 đêm vào Tháng 5, 2024
10/10 - Xuất sắc
Ruby
25/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ruby
Lưu trú 4 đêm vào Tháng 5, 2024
10/10 - Xuất sắc
TOMOKO
24/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
TOMOKO
Lưu trú 5 đêm vào Tháng 5, 2024
10/10 - Xuất sắc
Kazuhiro
24/05/2024
息子の結婚式で利用
最高でした
Kazuhiro
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Experience Team trả lời vào 25/05/2024
Aloha Kazuhiro, Mahalo for taking the time to share your experience at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach, and for choosing us to host your son's wedding. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that we exceeded your expectations. It was our pleasure accommodating you, and we hope to see you again soon on your next visit to the area. Mahalo,Guest Experience TeamMoana Surfrider, A Westin Resort & Spa
10/10 - Xuất sắc
Hal
23/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property is first class so why do they provide industrial course toilet paper?
Hal
Lưu trú 3 đêm vào Tháng 5, 2024
Guest Experience Team trả lời vào 24/05/2024
Aloha Hal, Mahalo for the gracious rating of Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We appreciate your generous compliments, and we are pleased you enjoyed your stay. Your specific feedback has been noted, and we would love to see you again in the future. Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
8/10 - Tốt
HIROAKI
23/05/2024
HIROAKI
Lưu trú 6 đêm vào Tháng 5, 2024
10/10 - Xuất sắc
Rob
21/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfect location and property design. Not having access to the balcony was the only drawback. If you send me a gift card or discount I’ll be back soon!
Rob
Lưu trú 4 đêm vào Tháng 5, 2024
2/10 - Tồi
Suthep
20/05/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Suthep
Lưu trú 2 đêm vào Tháng 5, 2024
Hotel Executive Office trả lời vào 22/05/2024
Aloha Suthep, We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.Mahalo,Hotel Executive Office,Moana Surfrider, A Westin Resort & Spa
10/10 - Xuất sắc
Fannai
20/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful hotel, friendly and helpful staff. Amazing beachfront view. Convenient shopping for local and luxury brands. Walking distance to a variety of great restaurants!
Fannai
Lưu trú 4 đêm vào Tháng 5, 2024
Guest Experience Team trả lời vào 21/05/2024
Aloha Fannai, Mahalo for posting a review of your stay with us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are thrilled to know our prime location was ideal for you and that you were impressed with our beautiful property and cordial associates. It was our pleasure accommodating you, and we look forward to your next visit with us.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
10/10 - Xuất sắc
Julie
Đi cùng bạn đồng hành
18/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Love this hotel! We’ve stayed here many times and will continue coming back.
Julie
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Experience Team trả lời vào 19/05/2024
Aloha Julie, Mahalo for taking the time to share your experience at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are thrilled to know you love our property and have enjoyed your stay with us. Your continued support means the world to us, and we can not wait to welcome you back for many more wonderful visits.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
6/10 - Được
Americo
15/05/2024
Clean
Americo
Lưu trú 5 đêm vào Tháng 5, 2024
Guest Experience Team trả lời vào 16/05/2024
Aloha Americo, Mahalo for posting a review of your stay with us. We are glad to know you were impressed with the cleanliness of our property and that overall you had a pleasant time while you were here. However, we regret if we missed meeting any of your expectations. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
10/10 - Xuất sắc
Claudia, Las Vegas
Đi cùng gia đình
14/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Service
Claudia
Lưu trú 1 đêm vào Tháng 5, 2024
8/10 - Tốt
david
14/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
beware...the hotel room balconies are closed...no fresh air
david
Lưu trú 4 đêm vào Tháng 5, 2024
Guest Experience Team trả lời vào 15/05/2024
Aloha David, Mahalo for staying at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. While we are glad you liked your overall time with us, we are sorry for the inconvenience caused due to the lack of balcony usage during your stay. We hope you will give us another chance to earn your perfect rating in the future.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
8/10 - Tốt
Lauren, Lake Forest
Đi cùng bạn đồng hành
13/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was great. Pool is tiny, and yes the beach is right there but of course its over crowded because you have all the people and 3 boats that park right there on the sand.
Lauren
Lưu trú 4 đêm vào Tháng 5, 2024
6/10 - Được
Kevin
Đi cùng bạn đồng hành
11/05/2024
Had a king bed on 3rd floor and street noise was an issue. Also had problems with AC breaking down. Pool is small and very so so. Back deck area is nice but chairs on beach would have been nice. Price Fixe at the restaurant wasn’t what we were looking for
Kevin
Lưu trú 3 đêm vào Tháng 5, 2024
Guest Experience Team trả lời vào 14/05/2024
Aloha, Kevin, Mahalo for sharing your thoughts with us. We were disappointed to read about the issues you had with the air conditioning unit in your guestroom. We will address this appropriately, as our goal is always to provide a relaxing experience to our guests. Furthermore, we are sorry for the noise disturbances you encountered and for the frustrations this caused. We are grateful for your patience, and we want you to know our front desk is always available to help make you as comfortable as possible. We appreciate all of your feedback as we are always looking for ways to improve. We hope you will consider us for your next visit to the area and allow us the opportunity to better your stay.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
8/10 - Tốt
Julia
Đi cùng bạn đồng hành
11/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
This is an iconic and gorgeous property, the staff are incredible and it is right on the beach which is rare. That said- spring for an ocean view room. We didn’t see any reviews saying otherwise and we regret it. It was so. Noisy. Do not get a city view room for this reason if you wish to sleep.
That and unfortunately the balcony’s were all under construction- this was super disappointing and could’ve been disclosed better prior to our stay.
Julia
Lưu trú 8 đêm vào Tháng 4, 2024
Guest Experience Team trả lời vào 12/05/2024
Aloha Julia, Mahalo for being our guest at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are pleased that we could provide you with an enriching stay. We appreciate your generous comments regarding our attentive associates and unbeatable beachfront location. However, we are sorry for the noise issues that disturbed you while you were here. Please know our front desk associates are always available to help make your stay as comfortable as possible. Moreover, it is disappointing to hear about the inconvenience caused due to the lack of balcony usage during your stay. Mahalo for all the feedback that helps us strengthen our guest experience on all levels. We hope you will choose us again so we can welcome you back to the seamless stay you deserve.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
10/10 - Xuất sắc
ana
11/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
its the staff that make the difference and the location .
ana
Lưu trú 3 đêm vào Tháng 5, 2024
8/10 - Tốt
Andrew
10/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Andrew
Lưu trú 3 đêm vào Tháng 4, 2024
Guest Experience Team trả lời vào 11/05/2024
Aloha Andrew, We are pleased your stay was enjoyable, and we are grateful for your nice rating. All of us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach look forward to your next visit.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
10/10 - Xuất sắc
james
Đi cùng gia đình
09/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice but parking was awful
james
Lưu trú 7 đêm vào Tháng 4, 2024
8/10 - Tốt
JOEL, New York
Đi theo nhóm
09/05/2024
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very center of waikiki
JOEL
Lưu trú 3 đêm vào Tháng 4, 2024
8/10 - Tốt
Hyun jin
08/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Hyun jin
Lưu trú 5 đêm vào Tháng 4, 2024
Guest Experience Team trả lời vào 10/05/2024
Aloha Hyun, All of us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
6/10 - Được
kayo, nissin-city
08/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
kayo
Lưu trú 4 đêm vào Tháng 5, 2024
Guest Experience Team trả lời vào 10/05/2024
Aloha Kayo, We appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have a second chance to provide you with the stay you deserve soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
10/10 - Xuất sắc
Carol
Đi cùng bạn đồng hành
06/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel itself is absolutely beautiful, the staff are all so incredibly friendly and attentive, and the Banyan tree/pool area looking out to Waikiki is breathtaking! Thank you for a wonderful honeymoon!
Carol
Lưu trú 5 đêm vào Tháng 5, 2024
10/10 - Xuất sắc
AYAKO
06/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
AYAKO
Lưu trú 5 đêm vào Tháng 4, 2024
Guest Experience Team trả lời vào 10/05/2024
Aloha Ayako, Mahalo for letting us know your visit to Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
10/10 - Xuất sắc
Hyejin
05/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was awesome
Hyejin
Lưu trú 4 đêm vào Tháng 5, 2024
Guest Experience Team trả lời vào 06/05/2024
Aloha Hyejin, Mahalo for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach, and we look forward to seeing you again soon. Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
8/10 - Tốt
Jaime
04/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Jaime
Lưu trú 5 đêm vào Tháng 4, 2024
10/10 - Xuất sắc
Samuel
Đi cùng gia đình
03/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
h
Samuel
Lưu trú 3 đêm vào Tháng 4, 2024
Guest Experience Team trả lời vào 04/05/2024
Aloha Samuel, Mahalo for choosing Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
10/10 - Xuất sắc
Robert Alan, New Harford
02/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Robert Alan
Lưu trú 7 đêm vào Tháng 4, 2024
8/10 - Tốt
MOTOKO
02/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
MOTOKO
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Experience Team trả lời vào 03/05/2024
Aloha Motoko, We appreciate your gracious rating about your stay at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. It means a lot for us to learn that we met all of your expectations. Mahalo for being our guest, and we look forward to a future visit.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
10/10 - Xuất sắc
Lovely Irish
30/04/2024
Lovely Irish
Lưu trú 3 đêm vào Tháng 4, 2024
10/10 - Xuất sắc
Mark Anthony, LUBBOCK
Đi cùng gia đình và trẻ nhỏ
30/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staffs are so nice from the front desk, bell service, pool attendants, housekeeping and the dining staff. Special mention to Samson from the front desk for being so nice and accommodating when we told him we are celebrating our daughter’s birthday during our stay. Kudos to all the staff! Mahalo Westin Moana.
Mark Anthony
Lưu trú 4 đêm vào Tháng 4, 2024
Guest Experience Team trả lời vào 01/05/2024
Aloha Mark, Mahalo for being our guest at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach, and for making us a part of your daughter's birthday celebration. It is lovely to know you had an enriching stay and that our intuitive associates helped to enhance your visit. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
10/10 - Xuất sắc
Julia
Đi cùng gia đình
29/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location, amazing service, delicious breakfast buffet. I would definitely recommend this hotel to my friends!
Julia
Lưu trú 7 đêm vào Tháng 4, 2024
6/10 - Được
Sophie
27/04/2024
Sophie
Lưu trú 4 đêm vào Tháng 4, 2024
Guest Experience Team trả lời vào 18/05/2024
Aloha Sophie, We hope you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
6/10 - Được
Jong Myeon
Đi cùng bạn đồng hành
25/04/2024
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Old, small room size, dancing at night in lobby everyday.
Jong Myeon
Lưu trú 6 đêm vào Tháng 4, 2024
Guest Experience Team trả lời vào 26/04/2024
Aloha Jong, Mahalo for taking the time to leave your comments. While we wish you had a better experience as our guest, we are grateful for feedback that helps us improve. As a historic resort, we, unfortunately, cannot change anything in regard to the size of our rooms. It is disappointing to know we did not meet your expectations during your stay. We do hope to have the opportunity to welcome you back to provide the true Moana "First Lady, First Class" stay. During your next visit, we recommend rooms in our Tower Wing with larger, more spacious guestrooms and a balcony overlooking vibrant Waikiki or Waikiki Beach. Mahalo once more for sharing your experience and providing us with helpful information that can further enhance our services going forward.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
10/10 - Xuất sắc
Taro
Đi cùng gia đình
25/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Aloha Taro, Mahalo for posting a review of your stay with us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. Your continued loyalty means the world to us, and we are grateful for the opportunity to host you during your visits. We are sorry to read your favorite balcony was under construction during your recent stay, but we are glad our team provided you with a coupon to make up for the inconvenience. We are also happy you love our location and interior. We can not wait to welcome you back for another memorable stay, and we will do our best to ensure that your next visit is just as fantastic as the ones before.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
6/10 - Được
Stephen
Đi cùng gia đình
23/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
pool only open during the daytime. a hot tub should be included. balconies not open currently . potential guests should be informed when making reservation
Stephen
Lưu trú 3 đêm vào Tháng 4, 2024
Guest Experience Team trả lời vào 24/04/2024
Aloha Stephen, Mahalo for reviewing your stay with us. We apologize for any inconvenience caused by the pool's operational hours and the concerns you had with the hot tub. We are also sorry for any disappointment caused by their current closure. We will work on ensuring that potential guests are informed about any limitations or changes to our amenities when making reservations. Your feedback is valuable to us as we strive to enhance the guest experience, and we appreciate your input. We hope to have the opportunity to welcome you back in the future and provide you with an improved and enjoyable stay.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
10/10 - Xuất sắc
Chris
21/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our second stay at the Moana Surfrider, and a welcome return. I was happy to have reserved a room in the old building proper, which exudes a wonderful mix of classic history and modern luxury. Walkable is an understatement, with the beach on one side and Waikiki’s shopping and eating immediately opposite. Facilities were immaculate and staff welcoming and helpful. Particularly enjoy the restaurants and bar under the banyan tree - hard to beat that ambience. Look forward to visiting again!
Chris
Lưu trú 3 đêm vào Tháng 4, 2024
10/10 - Xuất sắc
Tomas, Bloomingdale
Đi cùng bạn đồng hành
21/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
xxx
Tomas
Lưu trú 5 đêm vào Tháng 4, 2024
Guest Experience Team trả lời vào 23/04/2024
Aloha Tomas, Mahalo for this kind rating! We always work hard to provide a high-quality experience for all our guests, so it is nice to hear that you had an enjoyable stay at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We'd love to host you again someday for another great visit.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
10/10 - Xuất sắc
Florabelle
Đi cùng bạn đồng hành
21/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location , walkable to the beach, Friendly & very helpful staffs
Florabelle
Lưu trú 7 đêm vào Tháng 4, 2024
Guest Experience Team trả lời vào 22/04/2024
Aloha Florabelle, Mahalo for chosing to stay with us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are glad you enjoyed our unbeatable beachfront location just steps from the breathtaking shores of Waikiki beach and within walking distance of Honolulu's most beloved shopping, dining and entertainment attractions. We are also excited to share your kind remarks with our associates. They are committed to enhancing each guest's visit with exceptional Hawaiian hospitality, and we appreciate your recognition of their service. We value your business and look forward to seeing you again soon. Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
My family and I absolutely loved our time at the Moana Surfrider. Located right on the beach in central Waikiki it’s a great location and the staff are lovely. Don’t think about it too much, just book this place!
Joshua Kyle
Lưu trú 6 đêm vào Tháng 4, 2024
Guest Experience Team trả lời vào 22/04/2024
Aloha Mr. Kyle, Mahalo for the generous review of Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are thrilled to read about your enriching stay and how much you and your family enjoyed our excellent location and thoughtful hospitality. We work hard to deliver a revitalizing experience for all of our guests, so we celebrate reviews such as yours. We appreciate your recommendation and look forward to welcoming you all back soon. Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
10/10 - Xuất sắc
Jean C
Đi cùng bạn đồng hành
19/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful facility in a great location.
Jean C
Lưu trú 9 đêm vào Tháng 4, 2024
10/10 - Xuất sắc
Becky
18/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Comfortable
Becky
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Experience Team trả lời vào 19/04/2024
Aloha Becky, Mahalo for choosing us and for taking the time to post a review. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure accommodating you, and we hope you will make Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach your home whenever your travels bring you to the area.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
10/10 - Xuất sắc
Paul
17/04/2024
Paul
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Experience Team trả lời vào 08/05/2024
Aloha Paul, Mahalo for rating your stay at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
4/10 - Kém
Denice Joanth
17/04/2024
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Denice Joanth
Lưu trú 7 đêm vào Tháng 4, 2024
Guest Experience Team trả lời vào 18/04/2024
Aloha Ms. Joanth, Mahalo for visiting us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
10/10 - Xuất sắc
Mikhal
16/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a great time!! Close to everything, highly recommend
Mikhal
Lưu trú 4 đêm vào Tháng 4, 2024
Guest Experience Team trả lời vào 17/04/2024
Aloha Mikhal, Mahalo for taking the time to review your stay with us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are thrilled to know our prime location was ideal for you and that you had a pleasant time while you were here. We appreciate your recommending us to future guests and look forward to welcoming you back soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
8/10 - Tốt
Parkson
Đi cùng gia đình
16/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Rooms need updating / remodel. Staff is SUPER
Parkson
Lưu trú 5 đêm vào Tháng 4, 2024
Guest Experience Team trả lời vào 17/04/2024
Aloha Parkson, Mahalo for posting a review of your stay with us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are glad to know you were pleased with the service you received from our cordial associates. However, we are sorry for your disappointment with the overall condition of our guestrooms. We strive to keep our property clean and fresh, and we will gladly share your valuable feedback appropriately for our future plans. We appreciate your business and look forward to seeing you again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
10/10 - Xuất sắc
Mickey, buena park
16/04/2024
Mickey
Lưu trú 4 đêm vào Tháng 4, 2024
Guest Experience Team trả lời vào 08/05/2024
Aloha Mickey, Mahalo for choosing Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach, and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa