Khách sạn Horley

"Not clean at all "

"Property was not up to what was displayed and staff was rude. We had to check out because of the smell in our non smoking room that felt like smoking room,causing an asthma attack on my aunt.we booked 6 days, spent a night and They refused to refund. They were only interested in the money not your safety. They did not leave to expectation. Book at your own risk!!"

"This would have been the perfect place for my overnight stay before collecting somebody from Gatwick airport early the next morning. However, it was a cold night and the heating was not on. When I called for assistance at 21.30 I was told that somebody would check the boiler and that it was on a timer and should come on soon! Nothing happened, although the hallway and passage ways were heated. I turned the knob as requested to no avail and nobody saw to it that the heating was on. I froze all...

"The owner collected us from the airport bus station, £15 for the 3 of us. Our room was adequate with 3 beds however the shower room was very good. Looked like it was recently refurbished. One issue was the shower head was loose. The room temperature was decent and the beds clean and comfortable though new pillows are needed as they are pretty thin. Also the scatter cushion covers need a wash. The location is great for Gatwick Airport and a reasonable price. "

"I really liked the character of this hotel. The rooms were spacious and perfect for us."

"Excellent quiet location but only minutes away from Gatwick. A real home from home and delightful hosts."

"The breakfast was good "

"Clean"

"Very excellent need and clean. Staff is very helpful. I really recommend. "

"Nice lunch menu lovey helpful friendly staff "

"The staff was nice and helpful. The property was cleaned and well manage. The only thing the car parking is chargeable, I less like. cheers"

"Beautiful old hotel near Gatwick (10-15 min by taxi, 23 GBP). We were upgraded to the Jane Seymour room which had a lovely back balcony over looking the pond and fountain. Beautiful grounds, you can see why it's so popular for weddings! The lounge areas and bar could be updated but were very cozy. There were many tables having afternoon tea when we arrived. We had drinks and informal dinner (good fish & chips) in the lounge and were very happy. A great place to stay if flying to or from Gatwick!...

"Very clean, friendly staff, easy parking just 5 mins from LGW North Terminal. Perfect for overnight stay, great breakfast "

"Everything was fine except that the bed was really hard. If you dislike a comfortable bed, if you enjoy sleeping on stiff, hard surfaces, then you’ll love this. "

"Arrived at a pitch black compound with no lighting, had to rely on my phone's flashlight. My son FELL DOWN in the darkness. Called the service number for help and was basically told 'other guests managed, so you should too'. Not only is this unsafe, it's unacceptable customer service. Very disappointed and would not recommend."

"Everything made quick and easy and free parking "

"The staff were all super nice, all of them. One of them which I believe was the manager gave me recommendations on what I can do in the area. Which was very helpful."

"Stayed here for 1 night, didn’t know what to expect, but from walking into the hotel, the lady receptionist was lovely and really went above and beyond (thank you), and the hotel room was great—had everything me and my child needed. Would defo stay here again if I needed to. "

"Clean room "