Search Luxury Hotels in Horsham

"Convenient after getting off a long flight; organised staff provided a quick check in when we arrived. This is a large hotel which meant we had a long walk down corridors with heavy bags - no offer to assist or provision of a luggage cart. Ordered a panini from room service - the worst I have ever seen - dried bread with a bit of melted cheese and ham - virtually inedible so give it a miss. Breakfast had a good range of food though only warm from the buffet. Convenience is its best attribute - certainly not up to the same standard as the Hilton properties in Australia - maybe because they have a captive audience."

"Very friendly and helpful hotel staff, room was excellent"

"I enjoyed my stay at this hotel. I was just staying for a short time as I had a very early flight. This is my second year staying at this hotel and will book again when flying from Gatwick."

"No eggs at breakfast. Staff great. Very flexible with looking after our bags "

"Perfectly placed for an early morning flight - excellent standard across board."

"We always use this hotel when departing from Gatwick on a flight abroad. The staff are friendly and professional. The room is perfectly adequate for an overnight stay with coffee/tea making facilities, space to hang clothes, TV etc My only criticism on this trip is that whilst the breakfast on the whole was great the restaurant are now only offering scrambled eggs and not fried, boiled or poached. Additionally having experienced scrambled egg in American hotels I would gesture to say that this hotel is copying their example of reconstituted scrambled egg which maybe economical but is definitely not the same as we expect in the UK."

"We thoroughly enjoyed our stay at The Grand Hotel. Will definitely return. The staff in all areas were great from check in to bar/restaurant. One area I do feel could be looked at is breakfast. As we were travelling with our 2 small dogs we sit in a separate area from where breakfast is served. This is perfectly understandable however, it’s quite the trek from the breakfast room to where pet owners sit. If you can get a tray to help carry your Coffee/Juice/Toast etc you need to be travelling with someone so they can sit with your pet while you go to the breakfast room. Plus you are walking through a very busy reception area. A suggestion would be that those guests travelling with pets could receive table service in order to avoid the many challenges we encountered at breakfast."

"Very please, but rhe room has to be cleaned much more properly"

"Breakfast was very good, it should be for £18 ! But iguess is the going rate. We had a sea view balcony room, i felt there should be a fridge and a few more useful bits in the bathroom. No water or Internet unless you join the meropol club. Staff were very helpful and friendly, can't fault them. "