Cảnh từ trên cao

Nhận xét về Ayara Kamala Resort & Spa

5 out of 5
Ayara Kamala Resort & Spa
22/10 Moo 6, Layi-Nakalay Road, Kamala, Phuket

Nhận xét

8,8

Xuất sắc

Đánh giá 10 - Xuất sắc. 108/186 nhận xét" "
Đánh giá 8 - Tốt. 52/186 nhận xét" "
Đánh giá 6 - Được. 15/186 nhận xét" "
Đánh giá 4 - Kém. 10/186 nhận xét" "
Đánh giá 2 - Tồi. 1/186 nhận xét" "

9,2/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

8,4/10

Tiện nghi, dịch vụ

8,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Derrell

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful property,staff was extremely helpful resourceful and accommodating The rooms had amazing views of the ocean Overall wonderful stay my fiancé and I had
Lưu trú 10 đêm vào Tháng 4, 2024
Wirat Junsin (Gai) trả lời vào 22/04/2024
Dear Khun Derrell ,Thank you ever so much for sharing your delightful feedback! It brings us immense joy to learn that you and your fiancé had such a wonderful stay with us. Your kind words about our property, staff, and the breathtaking ocean views truly warm our hearts.At Ayara Kamala Resort and Spa, we strive to create memorable experiences for our guests, and we are thrilled to hear that we succeeded in making your stay exceptional. Your appreciation for our team's hospitality and attentiveness is deeply gratifying, as we take great pride in providing exceptional service.We sincerely appreciate your valuable feedback and look forward to welcoming you back for another memorable stay in the near future. Should you need any assistance or have any special requests for your next visit, please do not hesitate to let us know.Warmest regardsThe Hotel Management Teams,Ayara Kamala Resort and Spa

10/10 - Xuất sắc

Derrell

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Wirat Junsin (Gai) trả lời vào 18/04/2024
Dear Khun Derrell Bias,Thank you for your excellent review! We are thrilled to hear that you had a fantastic experience during your stay with us. If there is anything more we can do to make your next visit even more memorable, please don't hesitate to let us know. We look forward to welcoming you back in the future!Warm regards,Ayara Kamala Resort and Spa

8/10 - Tốt

Alison

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 3, 2024
Wirat Junsin (Gai) trả lời vào 27/03/2024
Dear Khun Alison ,Thank you very much for your kind words!We are thrilled to hear that you had a wonderful experience during your stay with us. It was our pleasure to ensure that your time here was enjoyable. We hope to have the opportunity to welcome you back again soon! If there is anything else we can assist you with in the meantime,Please do not hesitate to let us know.With best regards,The hotel management teams,Ayara Kamala Resort and Spa

10/10 - Xuất sắc

Khách đã xác thực

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice hotel
Lưu trú 2 đêm vào Tháng 2, 2024
Wirat Junsin (Gai) trả lời vào 03/03/2024
Dear Valued Guests,Thank you for your brief but appreciative review! We're delighted to hear that you enjoyed your stay at our hotel.We look forward to the opportunity to welcome you back for another pleasant stay in the future.Warm regards,Warm regards,The Hotel Management Teams,Ayara Kamala Resort & Spa

10/10 - Xuất sắc

George

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Beautiful ocean view rooms Welcoming staff The pond inside the property needs cleaning . It looked a mosquito breeder
Lưu trú 2 đêm vào Tháng 2, 2024
Wirat Junsin (Gai) trả lời vào 23/02/2024
Dear Khun George,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed our beautiful ocean view rooms and found our staff welcoming. Your input regarding the cleanliness of the pond is greatly appreciated, and we will address this matter promptly to ensure a more enjoyable experience for our guests. We hope to welcome you back soon for an even more delightful stay.Best regards,The Hotel Management teams,Ayara Kamala Resort and Spa.

2/10 - Tồi

Jessica

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room is big but old and can be cleaner. The breakfast was not good at all and they forgot to bring my husbands breakfast plate that he ordered after waiting for almost 45 minutes. My husband and I waited for 20 minutes after checking out without anyone telling us we were fine and checked out. On top of that we waiting for another 15 minutes for our taxi and guests that came after us got their cabs before us. Im pretty sure we missed our flight thanks to the front desk staff! We should have stayed at Cape Sienna. All of this literally happened in less than 24 hours. I’m so glad we didn’t stay here for 2 weeks.
Lưu trú 1 đêm vào Tháng 2, 2024
Wirat Junsin (Gai) trả lời vào 16/02/2024
Dear Khun Jessica,Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay at our hotel. It's disheartening to learn that we fell short of meeting your expectations in several aspects of your visit.We deeply regret the lapses in service you encountered, including the cleanliness of your room, the quality of breakfast, and the delay in delivering your husband's breakfast order. Additionally, the miscommunication regarding your check-out and the delay in arranging your transportation are unacceptable, and we understand how frustrating this must have been for you, especially when time was of the essence.Please know that we take your comments seriously, and we have already initiated internal investigations to address the issues you've raised. We will be re-evaluating our processes and providing additional training to our staff to ensure that incidents like these are not repeated in the future.While we understand your disappointment and regret that your experience with us was not up to par, we hope that you might consider giving us another chance to demonstrate our commitment to providing exceptional service. Your satisfaction is of the utmost importance to us, and we would welcome the opportunity to make amends and regain your trust.Once again, we apologize for the inconveniences you encountered, and we appreciate your valuable feedback, as it helps us to continually improve our services.Warm regards,The hotel management teams,Ayara Kamala Resort and Spa

10/10 - Xuất sắc

Sze Ling

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lovely stay, quiet resort
The team is very helpful in making our stay as enjoyable as possible. Really appreciate the WhatsApp concierge and their shuttle to the closest town centre.
Lưu trú 3 đêm vào Tháng 1, 2024
Wirat Junsin (Gai) trả lời vào 28/01/2024
Dear Khun Sze Ling ,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our team helpful and that you appreciated the convenience of our WhatsApp concierge and shuttle service to the town center.It's always our goal to make our guests' stays as enjoyable as possible, and your kind words are truly motivating for our team. We hope to continue exceeding your expectations in the future, and we look forward to welcoming you back for another wonderful stay.If there's anything specific you enjoyed or any additional feedback you'd like to share, please feel free to let us know. We value your input and strive to make each guest experience exceptional.Thank you again for choosing [Your Property Name], and we can't wait to have the pleasure of hosting you again!Warm regards,The Hotel Management Teams,Ayara Kamala Resort and Spa

10/10 - Xuất sắc

Sara

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was wonderful and I cannot wait to return! Thank you to the amazing staff that made my stay so memorable and exceptional.
Lưu trú 1 đêm vào Tháng 1, 2024
Wirat Junsin (Gai) trả lời vào 20/01/2024
Dear Khun Sara,Thank you so much for your kind words! We're delighted to hear that you had a wonderful experience during your stay with us. It's always our goal to provide exceptional service and create memorable moments for our guests. We can't wait to welcome you back for another fantastic stay. Our amazing staff will be thrilled to know that their efforts contributed to making your visit special.Once again, thank you for choosing Ayara Kamala Resort and Spa! We look forward to serving you again in the future.Warm regards,The Hotel Management teams,Ayara Kamala Resort & Spa.

10/10 - Xuất sắc

Maayan

Lưu trú 4 đêm vào Tháng 12, 2023
Wirat Junsin (Gai) trả lời vào 20/01/2024
Dear Khun Maayan,Thank you so much for your kind words! We're delighted to hear that you had a wonderful experience during your stay with us. It's always our goal to provide exceptional service and create memorable moments for our guests. We can't wait to welcome you back for another fantastic stay. Our amazing staff will be thrilled to know that their efforts contributed to making your visit special.Once again, thank you for choosing Ayara Kamala Resort and Spa! We look forward to serving you again in the future.Warm regards,The Hotel Management teams,Ayara Kamala Resort & Spa.

10/10 - Xuất sắc

Sydell

Lưu trú 4 đêm vào Tháng 11, 2023
Ayara Kamala Resort & Spa trả lời vào 24/12/2023
Dear Khun Sydell ,Thank you so much for taking the time to share your positive feedback! We are thrilled to hear that you had an excellent experience during your stay with us. Providing exceptional service and creating memorable moments for our guests is our top priority, and we're delighted that we could meet your expectations.Your kind words are truly appreciated and will be shared with our team. It's guests like you who inspire and motivate us to consistently deliver outstanding service.We look forward to the pleasure of welcoming you back for another excellent stay. If there's anything specific you loved about your experience or if you have any suggestions for improvement, please feel free to share—we value your input.Thank you once again for choosing us, and we can't wait to have the opportunity to host you again in the future.Warm regards,The Hotel Management teams,

8/10 - Tốt

Kar-Lai, Penn Valley

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very beautiful property and very attentive and helpful staffs. There is nothing in walking distance. We took a day trip to the islands and one day in patong. As a 5 star luxury hotel, I think several details need to be improved. Towels thicker and not as worn, better gym facility (gym not usable), lounge chairs in better condition; a small gift shop for necessities such as sun block and ibuprofen especially there is nothing nearby. One recommendation for future travelers, book rooms with swimming pool attached. There is only one not too big common pool by the breakfast area. The restaurant is great with wonderful breakfast.
Lưu trú 3 đêm vào Tháng 11, 2023
Ayara Kamala Resort & Spa trả lời vào 11/11/2023
Dear Khun Kar-Lai ,Thank you for your feedback and for choosing to stay with us. We're thrilled that you found our property beautiful and our staff attentive and helpful. Your insights are incredibly valuable in our pursuit of excellence.We take your comments about the amenities seriously and will strive to improve these aspects. Rest assured, we're working on enhancing the gym facility and replacing worn towels, as well as refurbishing the lounge chairs for greater comfort. Your suggestion for a small gift shop is well-taken; we understand the convenience it would offer, especially with limited nearby options.Regarding room recommendations, we appreciate your advice for future travelers about rooms with attached swimming pools. Our team is working on ways to provide more pool options for a better guest experience.It’s wonderful to hear that you enjoyed our restaurant, particularly the breakfast. We're committed to maintaining the quality of our dining experiences.We hope to have the opportunity to welcome you back, perhaps to showcase the improvements we’ve made based on your valuable feedback.Warm regards,The Hotel Management Teams,Ayara Kamala Resort and Spa

10/10 - Xuất sắc

King Wai Les

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quiet, outstanding n convenient to go to Patong
Lưu trú 3 đêm vào Tháng 10, 2023
Ayara Kamala Resort & Spa trả lời vào 05/11/2023
Dear Khun King Wai Les,Thank you for taking the time to leave a review of your recent stay at Ayara Kamala Resort and Spa. We appreciate your feedback and are delighted to hear that you found our location quiet, outstanding, and convenient for accessing Patong.Providing a peaceful and convenient experience for our guests is a top priority for us, and your comments confirm that we are on the right track. We look forward to welcoming you back in the future and ensuring that your next stay is just as enjoyable.If you have any specific suggestions or requests for your next visit, please feel free to share them with us. Your input is invaluable as we continue to enhance our services.Once again, thank you for choosing Ayara Kamala Resort and Spa and we can't wait to host you again.Warm regards,The Hotel Management teamsAyara Kamala Resort and Spa

10/10 - Xuất sắc

Randy

Lưu trú 6 đêm vào Tháng 10, 2023
Ayara Kamala Resort & Spa trả lời vào 05/11/2023
Dear Khun Randy ,Thank you for taking the time to leave a review of your recent stay at Ayara Kamala Resort and Spa. We appreciate your excellent feedback Once again, thank you for choosing Ayara Kamala Resort and Spa and we can't wait to host you again.Warm regards,The Hotel Management teamsAyara Kamala Resort and Spa

10/10 - Xuất sắc

Philip

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wonderful staff! A warm & beautiful resort!
Lưu trú 2 đêm vào Tháng 9, 2023
Wirat Junsin (Gai) trả lời vào 29/09/2023
Dear Khun Philip,Thank you so much for taking the time to share your kind words about your recent stay at our resort! We are delighted to hear that you had a wonderful experience and that you found our staff to be exceptional.Our team takes great pride in providing warm and personalized service to ensure that our guests feel right at home. It's heartwarming to know that our efforts made a positive impression on your visit.We are also thrilled that you enjoyed the beauty of our resort. We work hard to create a tranquil and picturesque environment for our guests to relax and unwind.Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another memorable stay in the future. If you have any more comments or suggestions, please don't hesitate to share them with us.Thank you once again for choosing our resort, and we look forward to hosting you again soon!Warm regards,The Hotel Management ,Ayara Kamala Resort & Sap

10/10 - Xuất sắc

Versace

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very cool
Lưu trú 5 đêm vào Tháng 9, 2023
Wirat Junsin (Gai) trả lời vào 14/09/2023
Dear Khun Versace Shamel Welch,Thank you so much for your kind words! We're thrilled to hear that you found your experience with us "very cool." It's always our goal to provide exceptional service and memorable moments for our guests.We hope to have the pleasure of hosting you again in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards, The Management teams,Ayara Kamala Resort and Spa

10/10 - Xuất sắc

Robert

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly staff and wonderful dining. Was able to upgrade my suite. Would recommend...
Lưu trú 4 đêm vào Tháng 8, 2023
Wirat Junsin (Gai) trả lời vào 06/09/2023
Dear Khun Robert,Warmest greetings from Ayara Kamala Resort & SpaThank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel and that our staff provided you with friendly service. Our team takes great pride in ensuring our guests feel welcomed and well-cared for.We're delighted to know that you had a wonderful dining experience with us. Our culinary team strives to create memorable dining moments for our guests, and it's rewarding to hear that you enjoyed it.Moreover, we're pleased that you were able to upgrade your suite. We understand how a comfortable and luxurious accommodation can enhance your overall experience, and we're glad you had that opportunity.Your recommendation means the world to us, and we truly appreciate your support. We look forward to welcoming you back in the near future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you once again for choosing [Your Hotel Name] for your stay. We can't wait to have you as our guest again soon!Warm regards,Ayara Kamala Resort & Spa

10/10 - Xuất sắc

Nicole

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
From the customer service to the delicious food selections to the views, it was hands down the best choice to stay here. The staff was extremely accommodating!
Lưu trú 6 đêm vào Tháng 4, 2023
Ayara Kamala Resort & Spa trả lời vào 09/06/2023
Dear Khun  Nicole ,     Warmest greetings from Ayara Kamala Resort & Spa!We do hope this email finds you well and that you have a safe trip to your sweet home. On behalf of management and staff of Ayara Kamala Resort & Spa, we would like to express our sincere thank you for your staying with us at Ayara Kamala Resort & Spa recently.                                   It’s our pleasure to have your comment on our guest comment sheet, which we believe will be our step up for better service.We are glad to hear that you are happy with your stay at our resort. Thank you. We do believe that people come and stay with us because of a great recommendation. It would be much appreciated if you could share your experience and suggestions for outstanding staff to maintain the high standard of service.We look forward to welcoming you back to our home, "Ayara Kamala Resort & Spa," in the near future.Please stay safe and healthy!Sincerely yours,Ayara Kamala Resort & Spa

8/10 - Tốt

Arndt

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Freundliches Personal, Hotel renovierungsbedürftig
Positiv: Das Personal ist sehr freundlich und aufmerksam. Die Zimmer sind sauber und groß. (Villa mit Pool) Shuttle Service zum Kamala Beach. Kamala Beach in wenigen Fahrminuten erreichbar. Negativ: Das Hotel ist ca. 15 Jahre alt und wurde seit dem wenig gepflegt. Der Putz an den Aussenwänden hat seit langem keine neue Farbe mehr gesehen und Klinker an den Wänden fehlen und sehen unansehlich aus. Vieles ist verrostet und z.T. auch gefährlich ungepflegt. Z.B. verostete/abgebrochene Halterungen der Handläufe an steilen Treppen. Das Frühstücksbuffet ist sehr übersichtlich, das kann aber durch extra Bestellung beim freundlichen Servicepersonal wieder auf einen guten Stand gebracht werden. Der sog, "Beach" zugang besteht aus einer Art Müllhalde und wird auch nicht gesäubert oder gepflegt. Ist auch nicht wirklich nutzbar.Der Tennisplatz sieht auch entsprechend aus. Der Belag dort ist rissig in Fetzten und sicherlich nicht ernsthaft bespielbar. Fazit: Es ist seht schade das in dieses Hotel so wening in die Instandhaltung inverstiert wurde. Es war sicherlich mal ein Top Hotel in der Gegend. Heute ist das Preis-/Leistungs-Verhältnis eher negativ zu bewerten. Ohne das sehr freundliche Personal würde die Bewertung noch negativer ausfallen. Die machen aber einen wirklich guten Job!
Lưu trú 6 đêm vào Tháng 4, 2023
Ayara Kamala Resort & Spa trả lời vào 09/06/2023
Dear Khun Arndt ,Warmest greetings from Ayara Kamala Resort & Spa, Phuket!We do hope this email finds you well and that you have a safe trip to your sweet home. On behalf of management and staff of Ayara Kamala Resort & Spa, we would like to express our sincere thank you for your staying with us at Ayara Kamala Resort & Spa recently.                                   We would first like to say that we are deeply sorry to hear that you were unhappy about hotel maintenance, but we are always maintaining, and we are Thai style, with the villa made from wood. We will work hard to fix this issue and will follow up with the team to ensure these mistakes will not happen in the future. Thank you once again for booking at Ayara Kamala Resort & Spa. My sincere apologies for the mistakes, and I hope that your guest will have the opportunity to welcome your next valued guest to our Thai hospitality resort in the future.We look forward to welcoming you back to our home, "Ayara Kamala Resort & Spa," in the near future.Please stay safe and healthy!Sincerely yours,Ayara Kamala Resort & Spa

10/10 - Xuất sắc

YUU

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 2, 2023
Mimi trả lời vào 31/03/2023
Dear Khun Yuu,Warmest greetings from Ayara Kamala Resort & Spa! Thank you very much for your wonderful review of our resort. We are very glad you had a positive experience, and we hope to welcome you back with us again in the future.Warm regards from all of us,Ayara Kamala Resort & Spa

10/10 - Xuất sắc

Omayra

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I enjoyed my stay, I would love to rerun back to this property in the future, Thank you for the experience.
Lưu trú 5 đêm vào Tháng 2, 2023
Wirat Junsin (Gai) Reservations Manager trả lời vào 24/02/2023
Dear Khun Omayra, Warmest greetings from Ayara Kamala Resort & Spa!We do hope this email finds you well and have a safe trip to your sweet home. On behalf of management and staff of Ayara Kamala Resort & Spa, we would like to express our sincere thank you for your staying with us at Ayara Kamala Resort & Spa recently.It’s our most pleasure to have your comment on our guest comment sheet which we believe it will be our step up for a better service.We are glad to hear that you are happy with your stay at our resort, We look forward to welcoming you back to our home “Ayara Kamala Resort & Spa” in the near future.Please stay safe and healthy wishes!Sincerely yours,Wirat Junsin (Kai)

10/10 - Xuất sắc

Katherine

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything here was absolute PERFECTION! The staff was super friendly and helpful for an English speaking guest, the property is stunning with excellent views, very clean, and the food was delish! I have zero complaints here and offer the highest recommendation to stay here. Def was the best hotel in the area.
Lưu trú 5 đêm vào Tháng 1, 2023
Mimi trả lời vào 01/02/2023
Dear Khun Katherine,Warmest greetings from Ayara Kamala Resort & Spa!Thank you very much for your wonderful review, and most importantly for choosing to stay with us. Our team is delighted to hear you enjoyed your time at our property, and we highly appreciate your feedback.We hope we have the opportunity to welcome you back with us again.Warm regards,

6/10 - Được

Vetle Gunnar Flage

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
Very Nice overall
Lưu trú 13 đêm vào Tháng 1, 2023
Mimi trả lời vào 01/02/2023
Dear Khun Vetle,Warmest greetings from Ayara Kamala Resort & Spa!First of all, we would like to thank you very much for choosing to stay with us, and for sharing your experience. If there is anything you would like us to improve at the resort, please let us know, as your feedback is very important to us. We hope we have the opportunity to welcome you back again.Warm regards from all of us,

10/10 - Xuất sắc

Juan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The views of the ocean together with the infinity pool is something you cannot take your eyes off... The service at the breakfast, pool, restaurant, bell, reception, is so friendly. The food is great, quality wise and fine presentation. It is a secluded and nested in between the hills, but is really beautiful, peaceful and quiet. Walk to beach down the property, or walk a little bit down the road to see almost private natural untouched nature beach. We loved it and are missing Ayara Kamala already!
Lưu trú 6 đêm vào Tháng 1, 2023
Mimi trả lời vào 01/02/2023
Dear Khun Juan,Warmest greetings from Ayara Kamala Resort & Spa!Thank you very much for sharing your experience, and most of all for choosing to stay with us. Our team of staff here is very glad to hear you had a great experience with our services including our breakfast, pool, restaurant, reception team, food, and the atmosphere of our property. We do hope we have the opportunity to welcome you back with us again.Warm regards from all of us here,

10/10 - Xuất sắc

YUKI

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
3泊4日で利用させていただきました。 お部屋は清潔かつゴージャスさもあり、リゾートにきた感を盛り上げてくれました。 また、LINEでロビーの方といつでもコミュニケーションを取ることができ交通手段の相談や、隣の部屋がうるさいなどのクレームにもすぐ対応していただけました。 欠点を強いてあげるのであれば、アクセスが悪目でパトンまでタクシーで30分、東側の港やオールドタウンまでは60分ほどかかってしまうことです。
Mimi trả lời vào 01/02/2023
Dear Khun Yuki, Warmest greetings from Ayara Kamala Resort & Spa! We would like to thank you very much for choosing to stay with us, and for taking the time to write us a wonderful review. Your feedback means a lot to us, and we are very glad you had a positive experience with our services including the rooms, the cleanliness, and the hospitality you received. We do hope we have the opportunity to welcome you back with us again next time. Warm regards from our team,

10/10 - Xuất sắc

Uwe, Jatznick

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Das Hotelpersonal war freundlich und hilfsbereit. Das Hotel und die Ausstattung sind etwas in die Jahre gekommen aber völlig ok, normale Gebrauchsspuren halt. Einzig der Rustic Beach könnte besser gepflegt sein, da besteht echt Nachholbedarf. Es ist so ein schöner Ort, man könnte dort echt schöne Barbecue Abende veranstalten. Da sollte das Hotel mal drüber nachdenken. Ansonsten war es ein sehr schöner Aufenthalt. Gerne wieder.
Lưu trú 6 đêm vào Tháng 9, 2022

4/10 - Kém

Hikaru

Lưu trú 2 đêm vào Tháng 9, 2022
Mimi trả lời vào 12/09/2022
Dear Khun Hikaru,Warmest greetings from Ayara Kamala Resort & Spa!We would first like to thank you for choosing to stay with us, and we are very sorry to see our services were not up to standards based on your rating. Your feedback is very valuable to us, therefore, if you would like to provide additional details about your experience, please do not hesitate to contact us so we can further improve our services.Should you decide to give us a second chance, we would be delighted to show you a positively different experience.Warm regards from all of us,Ayara Kamala Resort & Spa

10/10 - Xuất sắc

Kamalini

Lưu trú 2 đêm vào Tháng 5, 2022

4/10 - Kém

Khách đã xác thực

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2020
Reservations trả lời vào 29/01/2020
Thank you very much for your sharing your review. Well-noted krub.

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 1, 2020
Reservations trả lời vào 29/01/2020
Thank you very much for sharing your review, Well-noted krub.

8/10 - Tốt

Asad, Canada

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The value of this property is the infinity pool and oceanfront view. 2 rooms and on the ocean with a private pool is always expensive in Phuket in winter. The hotel is a bit dated and old, but for relaxation and pool usage it's good. The property is off by itself with no areas or beaches to walk to.
Lưu trú 4 đêm vào Tháng 12, 2019
Reservations trả lời vào 04/01/2020
Thank you very much for your review, much appreciate.

10/10 - Xuất sắc

seunghee

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
좋아요
너무 좋았어요 다들 친절하고 풀장이 완전 대박이에요
Lưu trú 2 đêm vào Tháng 12, 2019
Wirat Junsin (Kai) Reservations Manager trả lời vào 18/12/2019
Dear Khun Seunghee, Thank you very much for your superb review, much appreciated. Hopefully welcome you back at our Thai hospitality resort in the near future. Best regards, Gai

10/10 - Xuất sắc

Annette

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Super god udsigt, i roligt område.
Super god udsigt, skønt værelse med pool adgang, fantastisk godt personale, super god mad.
Lưu trú 5 đêm vào Tháng 11, 2019
Wirat Junsin (Gai) trả lời vào 26/11/2019
Thank you very much for your kind reviews. Hopefully, welcome you back to Ayara Kamala Resort& Spa, Phuket.

10/10 - Xuất sắc

Lucy, Leeds, UK

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel is beautiful and the rooms are amazing. We were given an upgrade when we arrived which was nice. There is a shuttle bus that takes you to the nearby town to have dinner and drinks on the beach. The staff were very friendly.
Lưu trú 7 đêm vào Tháng 9, 2019
Gai (Reservations Manager) trả lời vào 16/09/2019
Dear Khun Lucy, Warmest greetings from Ayara Kamala Resort & Spa, Phuket ! We do hope this email finds you well and have a safe trip to your sweet home. On behalf of management and staff of Ayara Kamala Resort & Spa, we would like to express our sincerely thank you for your staying with us at Ayara Kamala Resort & Spa recently. We are absolutely delighted to read such praising and positive words about your stay. We are very happy to hear that you have had an great experience with us at Ayara Kamala Resort & Spa and would like to express sincere thank you that you have taken your time to write an above and beyond review about your stay and remain with best regards. Hopefully welcoming you back in the near future. Should you require further information or assistance, please do not hesitate to contact me. Warm regards, Wirat Junsin (Gai)

10/10 - Xuất sắc

A.N., Hong Kong

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very great and beautiful view from the resort. Must try pool access room, you won't regret.
Lưu trú 3 đêm vào Tháng 8, 2019
Gai (Reservations Manager) trả lời vào 09/09/2019
Dear Valued guests, Warmest greetings from Ayara Kamala Resort & Spa, Phuket ! We do hope this email finds you well and have a safe trip to your sweet home. On behalf of management and staff of Ayara Kamala Resort & Spa, we would like to express our sincerely thank you for your staying with us at Ayara Kamala Resort & Spa recently. We are glad to know you love a great and beautiful view at Ayara Kamala Resort . Thank you once again that you have taken a your time to write an above and beyond review about your stay. Hopefully welcoming you back to stay with us at hospitality resort in the near future. Should you require further information or assistance, please do not hesitate to contact me. Warm regards,

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
ロケーション最高でした!
Lưu trú 2 đêm vào Tháng 8, 2019
Gai (Reservations Manager) trả lời vào 30/08/2019
Thank you very much for superb review. We much appreciate . Hopefully welcoming you back in the near future.

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful grounds, amazing customer service, friendliest hotel staff I’ve ever been exposed to thus far! Highly recommended.
Lưu trú 1 đêm vào Tháng 8, 2019
Gai (Reservations Manager) trả lời vào 26/08/2019
Dear Sir or Madam, Warmest greetings from Ayara Kamala Resort & Spa, Phuket ! We do hope this email finds you well and have a safe trip to your sweet home. On behalf of management and staff of Ayara Kamala Resort & Spa, we would like to express our sincerely thank you for your staying with us at Ayara Kamala Resort & Spa recently. We are absolutely delighted to read such praising and positive words about your stay .We are very happy to hear that you have had an unforgettable experience with us at Ayara Kamala Resort & Spa and would like to express our sincere thank you that you have taken your time to write an above and beyond review about your stay. Hopefully welcoming you back in the near future. Should you require further information or assistance, please do not hesitate to contact me. Warm regards, Wirat Junsin (Gai)

10/10 - Xuất sắc

Ryan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Relaxing place to go
Great staff. Great vibes. Had a issue in our room but they handled it very professionally and upgraded our room. For a discounted rate. Had free breakfast every day which was good. The cart service to your room and to the restaurant was excellent. Offered a fee shuttle ride to town which was a great way to get the beaches. It is isolated which gives peace and quiet. If you wanna go to the beaches you will have to catch a taxi. This is a place to go and relax and enjoy the view.
Lưu trú 4 đêm vào Tháng 7, 2019
Gai (Reservations Manager) trả lời vào 12/08/2019
Dear Khun Ryan, Warmest greetings from Ayara Kamala Resort & Spa, Phuket ! We do hope this email finds you well and have a safe trip to your sweet home. On behalf of management and staff of Ayara Kamala Resort & Spa, we would like to express our sincerely thank you for your staying with us at Ayara Kamala Resort & Spa recently. We are absolutely delighted to read such praising and positive words about your stay. We are very happy to hear that you have had an great experience with us at Ayara Kamala Resort & Spa and would like to thank you that you have taken your time to write an above & beyond review about your stay. Hopefully welcoming your back in the near future. Should you require further information or assistance, please do not hesitate to contact me. Warm regards, Wirat Junsin (Gai)

4/10 - Kém

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi phòng
Cheated for a 3 bedroom Villa!!!
I booked a 3 bedroom Villa, end up they are 3 different rooms, 2 connecting room and 1 room upstairs. I think hotels.com should compensate me. What you sold to me wasnt what i am getting!!! Not worth the money!!!
Lưu trú 3 đêm vào Tháng 7, 2019

4/10 - Kém

Khách đã xác thực

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Not what expected..
The only positive comment I can give here was the view and tranquility of the Pool Villa. The rest did absolutely not meet our expectations. The Hotel is old and not well maintained. Only one restaurant on the property and this is not to be recommended either. Very small gym in basement with very few training equipment. The staff was rather unfriendly which is unusual for Thai standards.
Lưu trú 7 đêm vào Tháng 4, 2019
Gai (Reservations Manager) trả lời vào 13/05/2019
Dear Sir and Madam, Warmest greetings from Ayara Kamala Resort & Spa! We do hope this email finds you well and have a safe trip to your sweet home. On behalf of management and staff of Ayara Kamala Resort & Spa, we would like to express our sincerely thank you for your staying with us at Ayara Kamala Resort & Spa recently. We would like to ask you more details such as what the period of stay, guest name or room number for checking and solve this solution. We look forward to hearing from you. Should you require further information or assistance, please do not hesitate to contact me. Warm regards, Reservations Team,

4/10 - Kém

Levent, istanbul

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Poor service, over priced for the level of quality
Poor service, and rude and intrusive staff. During check-in they asked for my credit card but instead of blocking /holding an amount they simply charged me 4000Baht. Later the staff started writing the details of my credit card on a paper without asking me anything. I don't think this is legal. There is nothing around the hotel and the setting isn't like a large resort with many options. So you cannot really enjoy the seclusion. The gym is a joke. There were cardio machines but they were outside the gym area in burning hot temperature... The breakfast buffet is very poor. Luckily you can get a la carte options and they were quite tasty.
Lưu trú 2 đêm vào Tháng 4, 2019
Gai (Reservations Manager) trả lời vào 13/05/2019
Dear Sir or Madam, Warmest greetings from Ayara Kamala Resort & Spa, Phuket ! We do hope this email finds you well and have a safe trip to your sweet home. On behalf of management and staff of Ayara Kamala Resort & Spa, we would like to express our sincerely thank you for your staying with us at Ayara Kamala Resort & Spa recently. It’s our most pleasure to have your comment on our guest comment sheet which we believe it will be our step up for a better service. We regret to read about the disappointments regarding your stay . We will follow up with the team and ensure these mistakes will not be happen. We hope to have the opportunity to welcome you back here again. Should you require further information or assistance, please do not hesitate to contact me. Warm regards, Reservations Team.

4/10 - Kém

Humaid

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Not go again
So bad staying Hotel rated in many website as 5 Stars hotel but it isn’t 5 stars hotel you can say it a local standards hotel not more price so high when compare with anatara name hotel , so would thanks Mr. Chai for all what he did for us
Lưu trú 4 đêm vào Tháng 3, 2019
Gai (Reservations Manager) trả lời vào 28/03/2019
Dear Khun Humaid, Warmest greetings from Ayara Kamala Resort & Spa, Phuket ! Thank you very much for bringing this to our attention. We will following up with the team close to ensure there is an improved level and service. We do hope that we have the opportunity to welcome you back to our resort in the near further. Should you require further information or assistance, please do not hesitate to contact me. Warm regards, Reservations

10/10 - Xuất sắc

CHEUK LUN

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
一定再黎
景觀一流,女朋友非常開心
Lưu trú 3 đêm vào Tháng 3, 2019
Gai (Reservations Manager) trả lời vào 28/03/2019
Dear Sir or Madame, Warmest greetings from Ayara Kamala Resort & Spa, Phuket ! We do hope this email finds you well and have a safe trip to your sweet home. On behalf of management and staff of Ayara Kamala Resort & Spa, we would like to express our sincerely thank you for your staying with us at Ayara Kamala Resort & Spa recently. We glad to hear that you are happy with your stay at our resort . We do hope that we have the opportunity to welcome you back to our resort in the near further. Should you require further information or assistance, please do not hesitate to contact me. Warm regards, Wirat Junsin (Gai)

8/10 - Tốt

Khách đã xác thực

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
床太硬,距離市中心有點遠,如果可以提供shuttle bus到市中心會更好,服務很好,提出問題可即時解決,早餐不太多選擇
Lưu trú 4 đêm vào Tháng 3, 2019
Gai (Reservations Manager) trả lời vào 10/03/2019
Dear Sir or Madam, Warmest greetings from Ayara Kamala Resort & Spa, Phuket ! Thank you very much for choosing to stay with us recently. We are sorry to hear that the bed is too hard but you can inform to us immediately and we will take the action and solved the problem by offering you put duvet or mattress on top the bed and also complimentary resort shuttle that runs to Kamala Beach every 2 hours from 8 am- 8pm daily but if you go other destination with an extra cost. .The breakfast in the morning , we are served buffet and a la carte as well. However, We do hope that we have the opportunity to welcome you back to our resort in the near further. Should you require further information or assistance, please do not hesitate to contact me. Warm regards, Wirat Junsin (Gai)

6/10 - Được

Khách đã xác thực

Thích: Nhân viên & dịch vụ, tiện nghi phòng
不建议第一次去普吉岛住在那
订的双卧室的房间,但是没有起居室,和网上图片完全不一样,在最边处,景色不太好,有山和旁边屋的泳池隔板,非常挡风景,屋内也并不大。地处卡马拉山上,出入不便,摆渡车两小时一班,卡马拉海滩也没什么可逛的,酒店内吃饭性价比不高,而且还慢,不是太满意,唯一的优点,有私人泳池,不建议去这家酒店,尤其是第一次去普吉岛的,一定不要住那,单程去巴东海滩就要一百多人民币,非常不值,不会再选择。
Lưu trú 2 đêm vào Tháng 2, 2019
Gai (Reservations Manager) trả lời vào 06/03/2019
Dear Khun Tian Qi, Warmest greetings from Ayara Kamala Resort & Spa, Phuket ! We do hope this email finds you well and have a safe trip to your sweet home. On behalf of management and staff of Ayara Kamala Resort & Spa, we would like to express our sincerely thank you for your staying with us at Ayara Kamala Resort & Spa recently. We regret to read about the disappointment regarding your stay especially the room features. We would like to inform you that we have checked the description both of hotel's website and online are clearly such as forest view and living area is out of room at the private pool .We would like to inform you that we never received your complaint during your stay. if we know we will immediately solve your all issue. However, we do apologize for your dissatisfied about your recent stay and room description Once again, our sincere thank you for your kind supports. Should you require further information or assistance, please do not hesitate to contact me. Warm regards, Reservations .

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staf was very kind They're speak English pretty well. Room and swimming pool are very clean. All of facilities was good.
Lưu trú 2 đêm vào Tháng 2, 2019
Gai (Reservations Manager) trả lời vào 22/02/2019
Dear Sir or Madam, Warmest greetings from Ayara Kamala Resort & Spa, Phuket ! On behalf of management and staff of Ayara Kamala Resort & Spa, we would like to express our sincerely thank you for your staying with us at Ayara Kamala Resort & Spa recently. We glad to hear that you are happy with your stay at our resort and love its location. Once again, our sincere thank you for your kind supports. We look forward to welcoming you back to The Ayara Kamala Resort & Spa, Phuket in the near future Should you require further information or assistance, please do not hesitate to contact me. Warm regards,

8/10 - Tốt

Frank, Region Bern

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Fantastische Aussicht, aber ...
Wir verbrachten fast drei Wochen in diesem Resort, welches fast ausschliesslich aus Villen besteht, welche in steilem Gelände gebaut wurden und eine super Aussicht aufs Meer garantieren. Auch ist damit absolute Ruhe garantiert. Dies hat aber auch zur Folge, dass der Weg zum Hauptpool, zum Restaurant oder zum Empfang immer mit einem recht beschwerlichen Weg verbunden ist. Auch ist man auf Taxis oder den Hotelsbus (ab 8:00 - 20:00 alle 2 Stunden) angewiesen, um an den schönen Strand von Kamala zu gelangen. Der hoteleigene Strand ist zwar spektakulär zwischen hohen Felsen gelegen, aber nicht unbedingt zum Schwimmen geeignet, weil es unverständlicherweise kein einigermassen sicherer Zugang zum Meer gibt. Etwas negativ ist auch der angepriesene Fitnessraum. Von 7 Geräten sind 3 total defekt (z.B. das Fahrrad) und 2 teilweise defekt. Das Frühstück lässt eigentlich keine Wünsche offen und auch das Restaurant ist absolut empfehlenswert. Die Mitarbeiter sind durchwegs überdurchschnittlich freundlich und hilfsbereit.
Lưu trú 20 đêm vào Tháng 1, 2019
Gai (Reservations Manager) trả lời vào 06/03/2019
Dear Khun Frank, Warmest greetings from Ayara Kamala Resort & Spa. We do hope this email finds you well and have a safe trip to your sweet home. On behalf of management and staff of Ayara Kamala Resort & Spa, we would like to express our sincerely thank you for your staying with us at Ayara Kamala Resort & Spa recently. It’s our most pleasure to have your comment on our guest comment sheet which we believe it will be our step up for a better service. We glad to hear that you are happy with your stay at our resort, Thank you. We do believe that the people come and stay with us because of a great recommendation, For the gym , we will follow up with the team to ensure the mistake will not be happen. Once again, Thank you very much for your support .We look forward to welcoming you back at our home “Ayara Kamala Resort & Spa” in near future. Should you require further information or assistance, please do not hesitate to contact me. Warm regards, Reservations

8/10 - Tốt

CM, San Jose, CA, USA

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful property with a helpful and friendly staff.
Lưu trú 7 đêm vào Tháng 2, 2019
Wirat Junsin (Gai) trả lời vào 20/02/2019
Dear Sir or Madam, Warmest greetings from Ayara Kamala Resort & Spa, Phuket !On behalf of management and staff of Ayara Kamala Resort & Spa, we would like to express our sincerely thank you for your staying with us at Ayara Kamala Resort & Spa recently. We glad to hear that you are happy with your stay at our resort and love its location. Once again, our sincere thank you for your kind supports. We look forward to welcoming you back to The Ayara Kamala Resort & Spa, Phuket in the near future . Best regards,

10/10 - Xuất sắc

Christine

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 7 đêm vào Tháng 1, 2019
Wirat Junsin (Gai) trả lời vào 04/02/2019
Dear Khun Christine, Warmest greetings from Ayara Kamala Resort & Spa, Phuket ! We would like to express our sincerely thank you for your staying with us at Ayara Kamala Resort & Spa recently. We are absolutely delighted to read such praising and positive words about your stay. We are happy to hear that you have had a good experience . Once again, our sincere thank you for your kind supports. We look forward to welcoming you back to The Ayara Kamala Resort & Spa, Phuket in the near future. Should you require further information or assistance, please do not hesitate to contact me. Warm regards, Wirat Junsin (Gai)

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice resort. Not luxurious or flashy but attractive in a traditional Thai style. Clean comfortable and tranquil. Spa services and staff are excellent. Some of the nicest most effective treatments I’ve ever had and the staff are wonderful. There is only one restaurant onsite but there is a wide variety of foods to choose from and the staff are very friendly and accommodating A good choice for a relaxing 😎 holiday away from the hustle and bustle
Lưu trú 7 đêm vào Tháng 1, 2019

8/10 - Tốt

Khách đã xác thực

Lưu trú 3 đêm vào Tháng 12, 2018
Masha trả lời vào 15/01/2019
Dear Guest, Thank you very much for your kind review! Warm regards,