Find hotels in Kelsale cum Carlton from 1.700.272 ₫

"Lovely clean room although quite a trek from the reception. Pool was lovely. Good choice of food in restaurant for dinner and breakfast."

"Generally clean and confortable, friendly staff. Shower was pathetic. Instant coffee at breakfast was disappointing. Would have liked more information about hotel facilities."

"This place is possibly the best we have stayed in. The customer service was second to none, every single member of staff, and there seemed to be quite a few, was extremely obliging and friendly. The court yard room was immaculate and had everything you needed. The Breakfast was the best we have had. We ate in the restaurant three nights and the food was great as was the choice on the menu. Bar had plenty of choices of drinks. Good area to explore with plenty of places nearby. We would recommend this place and will definitely be returning, whoever recruits the staff knows what they are doing and there were all an asset to the business. Thanks again for a great stay."

"The room was semi clean discarded sweets on floor, restaurant staff weren’t particularly friendly and I felt as though I was an inconvenience!"

"Helpful staff. Great location."

"Check-in was very good by Harriet, Chelsea took us to our room and explained all amenities. I am in a wheelchair and found ramps to all areas and the lift very good. We stayed for 2 nights and I received some sweets as it was my birthday. The hotel has its own secure car park with rising bollards at the entrance. Check-out was wonderful, by Aidan and Chelsea. We will stay again."

"Lovely room, lovely staff and lovely grounds! I will be back."

"Stay and hotel fine , staff very friendly and helpful . Bathroom a little cramped"

"I had an extremely poor experience at easyHotel Ipswich and would not stay here again. Before arrival, I contacted the hotel to add my daughter to the booking but received no response. Instead, I was sent a generic reminder to bring ID, which I did (including my passport), yet no ID was even checked on arrival. We arrived at 9:30pm and were given a room that was not suitable for a family, despite my prior request. When I raised this at reception, I was told the hotel was fully booked and that my message hadn’t even been read. This lack of communication caused immediate issues. I had to book an additional room for the following night so my daughter could have her own space, but she was then unable to check in without me being present, which created unnecessary stress. We were also travelling with a disabled guest, and the parking was a long distance away, which was completely unsuitable. The service was poor throughout. The coffee machine was out of order in the morning, and when I asked about a refund for the rooms due to the issues, I was met with a receptionist who had a very rude and dismissive attitude. I was also surprised to learn that rooms are not cleaned during your stay, which is not clearly communicated and not what I would expect. Due to all of the above, we checked out early (less than 24 hours after arrival) and had to find alternative accommodation. Overall, this was a very disappointing stay and poor value for money. I am currently pursuing a refund"