Dirty cups were in the kitchen cupboard and a pair of scissors were covered in thick debris. Old crumbs in the toaster. The pull cord in the toilet next to the kitchen was dirty and discoloured. The radiator was very rusty. This was due to urine splash, but would not have got in this state if it had been cleaned after each occupancy. There were other rusty corners harbouring dirt. A very rusty soap/towel holder bracket was fixed to the wall without its tool. Just a dirt trap.
Light switches and door handles throughout were dirty. A kitchen wall was spattered with what looked like coffee stains, but could have been anything.
The thermostat on the hall radiator was broken and unusable. Bedside lights in the main bedroom flashed on and off continually. They could not be used. Standard lamps in the lounge and main bedroom were defective. The top bulb fitting was broken on the bedroom one.
Deep cracks on the ceiling and wall of the lounge suggest that the building should be surveyed for subsidence.
A booking condition was that we check out by 10:00am as is usual. The demand that we should do so by 09:00am was unacceptable. The further demand that we should bag up bed linen, etc. has nothing to do with safety. Your cleaner/housekeeper should wear gloves when doing this job. The standard of this holiday let is unacceptable. Visitors from abroad would return home with a very poor impression of The Lake District!
