6/10 - Được
Caleb
Đi cùng gia đình
04/08/2025
Thích: Sạch sẽ
This review is mixed as the property was great! but the 'bait and switch' on the rooms we booked was TERRIBLE. Front desk when we arrived was frustrating and unfriendly. Did not want to help us and did the bait n switch on our rooms. then after us upgrading our rooms from the bait n switch of a room lower than a back packer room, to a room that we could comfortably survive in, things were OK. Except the upgraded room that we had, had a misfunctioning air con for the full 4 days we stayed here. The front desk was good at the end of our stay and did not make us pay for the room as we had zero sleep for 4 days with no aircon and then zero water for 1 day. But the resort was nice and the pizza was good. WARNING is the rooms that we booked does not exist on Milky Bay's or Expedia's website anymore. And we saw another group got put in those 'bait n switch' rooms and we asked them if that's what they booked and they also said that was not what they booked and the resort would move them to an upgraded room (which we and they had to pay for) when there was room available. We were a party of 12 people in 6 rooms. Again, the resort is pleasant and nice, but make sure the rooms you book EXIST on the website before you book. Expedia support team was great and consistently talked with me over the problem we had, but in the end Expedia made the best offer they could to us for the inconvenience and it was accepted on our part.
Caleb
Lưu trú 5 đêm vào Tháng 7, 2025
