Dear Anonymous, Thank you for your review and we regret to know that according your score it seems that your experience is not perfect as our expectation and it will be more helpful if you could let us know which part or things is that. We do hope that we could do a betterment in the future so we are hoping to have a chance to serve you again in the near future, Cordially yours,

Dear Zaridah, Warmest greeting from Grand Zuri Kuta Bali! Please accept our sincerely apologize for insufficient service that you have experience during accommodated in our property. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. However, your review was surprising us that such an unfortunate experience has happened to you one of our valued customers. We are committed to you and our valued customers, related department concern have been taking immediate corrective steps to regain your confidence in us. Again, We are very sorry for the unexpected experience, should you give us the chance, we will definitely show you our betterment. Cordially yours,

Dear Feroz, Thank you for giving us the chance to improve our services through your valuable feedback. As we pride ourselves on delivering a memorable hotel experience during your visit, we have unfortunately fallen short of our goal. Please accept our sincere apology and I concern to read all of your feedback in order to do a betterment in the future. Please rest assure that all related department has been addressed this issue and currently they are taking important action to prevent this kind of experience may happen again. Once again we are so sorry for these inconvenience. We do hope able to welcoming and host you better in future. Cordially yours,

Dear Anonymous, Thank you for taking your time to leave a review for us. We are happy to know that you love our room quality, unfortunately the breakfast quality seems wasn't meet your satisfaction and we do apologize about it, Our FB Team have been addressed this issue in order to improve their performance. We do hope that could serve you again in better experience for another occasion. Cordially yours

Dear Our Valued Guest, Thank you in advance for your time to write us a review about your recent stay at our Hotel. It's been a pleasure to have you as our valued guest. Furthermore, our Hotel is located in the center of Kuta city and it is easy to explore Bali from our Hotel since the transportation access is anywhere. I hope you had a good memory with us. Best Regards,

Dear Our Valued Guest, Thank you in advance for tour time to rank your recent stay with us. I hope you really had an enjoyable moment with us,as we always strive to give our best for all of our guests. Look forward to welcome you back again. Best Regards,

Dear Our Valued Guest, Thank you in advance for your time to write us a review about your recent stay. I hope you had an enjoyable day with us. Moreover, I will follow up your feedback related to our connecting door to have lock on both side, as it's my most concern to make sure all of our guests have a comfort and pleasant staying in our Hotel. Look forward to welcome you back again. Best Regards,

Dear our Valued Guest, Thank you in advance for your time to write a review about your recent stay in our Hotel. I hope you had an enjoyable memory with us. Look forward to welcome you back again at our Hotel. Yours Sincerely,

Estimado Sr. Daniel, Gracias de antemano por su tiempo para escribir un comentario sobre su reciente estancia con nosotros. Ha sido un placer tenerte como nuestro valioso huésped. Además, en realidad nuestro hotel se encuentra en el centro del área de Kuta, en el que se puede acceder fácilmente al transporte para explorar Bali. Espero que tengas buena memoria con nosotros. Tuyo sinceramente,

Dear Our Beloved Guest, Thank you in advance for your time to rank us about your recent stay. We are glad to know that you were satisfy with us. Hope our Hotel would always be your preferred accommodation in Bali. Best Regards,

Dear Our Valued Guest, I'm so glad to hear that you had an enjoyable moment with us. We always strive to give our best to all of our guests. Hopefully we could always please you and all of our other guests. Look forward to welcome you back here in Grand Zuri Kuta Bali Hotel. Best Regards,

Dear Our Valued Guest, I'm glad to know that you had an enjoyable and great experience with us. It's my most concern to make sure you and all of our other guests have a memorable moment with us, as we always strive to give our best for all of our guests. Look forward to welcome you back again at our Hotel. Yours Sincerely,

Dear Our Valued Guest, Thank you so much for sharing your experiences with us. Hope you really had a great day with us. Look forward to welcome you back again at our Hotel. Yours Sincerely,

Dear Mr. Hamdan, Thank you in advance for your time to give us score. It's my pleasure to have you with us as our valuable guest. Hopefully, you had enjoyable days with us and would like to come back again someday in the future. Best Regards,

Dear Our Valued Guest, Thank you so much for your time to write us a good review about your recent stay with us. It is my pleasure to have you with us as our valuable guest. Hopefully, you had a wonderful stay with us. Yours sincerely, Anselmus Arie, General Manager

Dear Mr. Mohd. Yunus, Thank you in advance for your time to write a review about your recent stay for us. I hope your days with us were memorable and wonderful. Look forward to welcome you back again at our Hotel. Sincerely Yours, Anselmus Arie, General Manager

Dear Mr./Mrs. Li, Thank you in advance for giving time to give us score. It's been a pleasure for me to have you as our valuable guest. Hopefully you enjoyed you day with us. Look forward to welcome you back again at our Hotel. Yours Sincerely, Anselmus Arie, General Manager

Dear Ms. Alina, So glad to hear that you were having great time with us. Thank you so much for your nice review anyway. It's been a pleasure for me to have you with us as our valuable guest. Hopefully, our Hotel would always be your preferred accommodation in Bali. Look forward to welcome you back again in our Hotel. Yours Sincerely, Anselmus Arie, General Manager

Geachte Heer Kelvin, Heel erg bedankt voor je beoordeling over ons hotel. Hopelijk had je veel plezier met ons en zou je graag nog een keer terugkomen. Beste wensen, Anselmus Arie, General Manager

Caro Nostro Ospite Stimato, Grazie mille per il tuo tempo di scrivere una recensione per noi. Spero che tu abbia trascorso una giornata piacevole e che tu abbia una grande esperienza con noi. Poiché è la mia priorità principale, assicurarmi che tutti i nostri ospiti siano soddisfatti del nostro servizio, dei nostri prodotti e anche delle nostre strutture. Attendo con ansia di darvi il benvenuto di nuovo nel nostro Hotel. Cordiali saluti, Anselmus Arie, Direttore Generale

Caro signor Domenico, Grazie in anticipo per il tuo tempo a scrivere una recensione per noi. Spero che tu abbia avuto una grande esperienza con noi, poiché è la mia priorità principale per assicurarmi che tutti i nostri ospiti possano godersi davvero le loro giornate con noi. Attendo con ansia di darvi il benvenuto di nuovo a Grand Zuri Kuta Bali Hotel. Cordiali saluti, Anselmus Arie, Executive Assistant Manager

Dear Mr. Harvey, Thank you in advance for your review about our Hotel. I hope you enjoyed your recent stay with us, as we always strive to give our best for all of our guests. I look forward to welcome you back again to our Hotel. Yours Sincerely, Anselmus Arie, Executive Assistant Manager

Gentile Signora Alessia, Sono così felice di sapere che il nostro Hotel potrebbe diventare una delle tue cose preferite durante le tue vacanze a Bali. Grazie mille per la tua bellissima recensione su di noi. È mio piacere averti con noi come nostro prezioso ospite. Non vedo l'ora di darvi il benvenuto di nuovo al nostro Hotel. Ti auguro una buona giornata. Cordiali saluti, Anselmus Arie, Executive Assistant Manager

Dear Our Valued Guest, Thank you in advance for your time to write a review for us. Hopefully you had an enoyable day with us. Besides, I will follow up your feedback about our amenities and food varieties, as it is my most concern to make sure all of our guests have a wonderful and comfort staying experience with us. Look forward to welcome you back agai in Grand Zuri Kuta Bali Hotel. Yours Sincerely, Anselmus Arie, Executive Assistant Manager

Dear Our Valued Guest, Thank you in advance for your time to score us. As I could see from the score, it seemed that you did not really enjoy your day with us. Your feedback become a trigger for us in improving our quality of products, services and facilities, as it is my most concern to make sure all of our guests have a pleasant staying with us. Hope to welcome you back again in Grand Zuri Kuta Bali Hotel someday. Yours Sincerely, Anselmus Arie, Executive Assistant Manager

Dear Ms. Kieu, Thank you so much for your time to give us a score. I could see from the score that you were not really enjoying your day with us. It means that I have many tasks to be followed up and I have to check every detail in our products, services and facilities in order to make it ready to satisfy all of our guests. Hopefully, you would come back again someday, and at that time you will have great time and give us full score. Yours Sincerely, Anselmus Arie, Executive Assistant Manager

Dear Ms. Nor Hezrina, Thank you so much for your review about us. It is my pleasure to have you with us as our valuable guest. Moreover, your review about our services will become a feedback for us to improve our quality, as I strive to make sure that all of our guests get a real great experience with us. I look forward to welcome you back again in Grand Zuri Kuta Bali Hotel. Yours Sincerely, Anselmus Arie, Executive Assistant Manager

親愛なるMasaさん、 私たちにレビューを与えるために、事前にお時間をいただきありがとうございます。 私の貴重なゲストとしてここにお迎えすることが、私の喜びです。 うまくいけば、あなたは私たちと一緒に楽しく思い出深い瞬間を過ごしました。 また、私たちには4つの部屋があることをお知らせしたいと思います。最大のものは、ジュニアスイートルームです。サイズは58平方メートルで、リビングルームは別です。 次回滞在のためにより大きな部屋タイプが必要な場合は、この部屋を選択することができます。 私たちのホテルに再びあなたを歓迎することを楽しみにしています。 敬具、 Anselmus Arie、エグゼクティブ・アシスタント・マネージャー ----- Dear Mr. Masa, Thank you in advance for your time to give us review. It is my pleasure to have you here as our valuable guest. Hopefully you had an enjoyable and memorable moment with us. Besides, I would like to inform you that we have four different rooms, and the biggest one is the Junior Suite Room, with size is 58 square meter, and has separated living room. You might choose this room if you need a bigger room type for your next staying. Look forward to welcome you back again to our Hotel. Yours Sincerely, Anselmus Arie, Executive Assistant Manager

Dear Our Valued Guest, Thank you so much for your time to write us a review. Besides, I would like to apologize to you regarding our sheets. I will make sure we will change all of the unproper linen and recheck all of it ever time. Your feedback will strive us to work harder on preparing our products and facilities. And still I hope you had an enjoyable memories with us. Yours Sincerely,

Dear Mr. Salah On, Thank you so much for your nice review for us. I'm so glad to know that you enjoyed your recent stay with us. Hopefully, our Hotel would always be your preferred accommodation any time you visit Bali again. Best Regards, Anselus Arie, Executive Assistant Manager

Dear Mr. Raj, Firstly, let me apologize to you for what you experienced in our Hotel. I've learnt your issue and have some explanations for it. Without any intention of making any excuses, I just want you to know that we have four different room type which differ from one to another. The suitable rooms for family is the Junior Suite Room which has separated living room and the size in 58 square meter, we believe you and family could comfortably stay in this room. This room is facing the swimming pool as well. Besides, it is right that our Hotel does not provided an out going call to the outside of Hotel in our guest rooms, but we can assist you in the Front Office who will ready to assist you 24 hours. Furthermore, I will give more training to all of our staffs on how to understand the guests needs so that we can strive to provide our guests needs and always make them satisfy and having good day staying with us. Hope you will be satisfy when you decided to come and stay again in our Hotel. Yours Sincerely, Anselmus Arie, Executive Assistant Manager

Dear Mr. Zulkefli Ahmat, Thank you so much for your rating for us. It's my pleasure to have you here as our valuable guest. Hopefully you had an enjoyable day with us as we always strive to give our best in providing and preparing the services, products and also our facilities to please all of our guests. I look forward to welcome you back again in Grand Zuri Kuta Bali Hotel. Yours Sincerely,

Dear Mr. Makoto, Thank you so much for time to give us review. Hopefully, you had a great time with us. I will make sure to give more attention to our products, facilities and service so that you and all of our other guest would feel satisfy while staying with us. Have a great day. Yours Sincerely,

亲爱的我们宝贵的客人， 非常感谢你的时间给我们审查。 希望你和我们度过了一段美好的时光。 此外，我想向您道歉，吹风机以及我们的床单状况。 为了维护我们的服务和产品，此反馈对我们非常重要。 我会确保我们会解决这个问题，并确保一切准备好迎接我们的所有客人。 我期待着您再次光临Grand Zuri Kuta Bali Hotel。 此致， ----- Dear Our Valuable Guest, Thank you so much for your time to give us review. Hopefully you had a good time with us. Besides, I would like to apologize to you for the hairdryer and also our sheet condition. This feedback is really important for us in order to maintain our services and products. I will make sure we will fix this problem and make sure everything is ready to welcome all of our guests. I look forward to welcome you back again in Grand Zuri Kuta Bali Hotel. Yours Sincerely,

Dear Mr. Loong Seng, Thank you so much for your time to give us a review. Moreover, I would like to apologize to you for the inconvenience which happen during your recent stay with us. I will make sure this kind of accident would never happen again by giving more training to all of my staffs, so that we will pay more attention to our guests' requests and needs. As our most concern is to make sure all of our guests could feel satisfy and comfort while staying with us. I look forward to welcome you back again in Grand Zuri Kuta Bali Hotel.. Yours Sincerely,

Dear Mr. Tomas, I'm so glad to know that you enjoyed your recent stay with us. It's our pleasure to have you here with us as our valuable guest. Hopefully our Hotel would always be your preferred accommodation anytime you visit Bali again next time. Thank you so much for your review anyway. I look forward to welcome you back again at Grand Zuri Kuta Bali Hotel. Best Regards,

Dear Mr. Jeff, Thank you for giving us a good review. Hope your days with us were memorable and enjoyable as we always give our best to make sure all of our guests feel happy while staying with us. Look forward to welcome you back again in Grand Zuri Kuta Bali Hotel. Yours Sincerely,

Dear Our Valued Guest, Thank you so much for your time to give a review about our Hotel. I'm so glad to to hear that you enjoyed your recent stay with us. As our tag line is "We Know How to Please You", we will always make sure all of our guests get a comfort staying and memorable memories while staying with us. Look forward to welcome you back again in Grand Zuri Kuta Bali Hotel. Best Regards,

Estimado nuestro valioso invitado, Muchas gracias por su tiempo para escribir una crítica sobre su reciente estancia en nuestro hotel. Además, me gustaría agradecerles sus comentarios sobre nuestro desayuno. Prestaré más atención a nuestra selección de desayuno, ya que es nuestra mayor preocupación asegurarnos de que todos nuestros huéspedes puedan realmente satisfacerse mientras se alojen con nosotros. Todavía espero que tengas un último recuerdo sobre tu estancia con nosotros para que te guste volver a hospedarte con nosotros la próxima vez si vuelves a visitar Bali. Tuyo sinceramente, Anselmus Arie, Subgerente Ejecutiv

Geachte heer Peter, Heel erg bedankt voor je tijd om een recensie over ons hotel te schrijven. Het is mij een genoegen om u hier als onze waardevolle gast te hebben. Trouwens, ik ben zo blij dat je je recente verblijf bij ons hebt genoten. Omdat het mijn grootste zorg is om ervoor te zorgen dat al onze gasten zich gelukkig en tevreden kunnen voelen tijdens hun verblijf bij ons. Ik kijk ernaar uit u te verwelkomen in Grand Zuri Kuta Bali Hotel. Hoogachtend,

Dear Mr. Ornpreeya, It's my pleasure to have you with us. Thank you so much for your feedback about us. It will become a trigger to improve our products, services and facilities so that we could really please you and all of our other guests. I look forward to welcome you back in Grand Zuri Kuta Bali Hotel. Yours Sincerely,

Dear Our Valued Guest, Thank you for your review about our Hotel. It become feedback for us to improve our quality of products, facilities as well as service. As it is my most concern to make sure all of our guests feel satisfy and comfort while staying with us. Hope to welcome you back again in Grand Zuri Kuta Bali Hotel. Yours Sincerely,

Dear Miss. Gita, Thank you so much for your review about our Hotel. Hope you had a wonderful experience while staying with us. I cannot wait to welcome you back at Grand Zuri Kuta Bali Hotel. Yours Sincerely,

Dear Miss. Archika, Let me express my gratitude to you for giving us such a nice review. I hope your days with us were really memorable and wonderful. As our tagline is "We Know How to Please You", we will always make sure all of our guests get the best experiences while staying with us. Look forward to welcome you back again at Grand Zuri Kuta Bali Hotel.. Yours Sincerely, Erick Indra Gunadi, General Manager

Dear Mr. Byungwook, Thank you so much for your review about our Hotel. It's my pleasure to have you here with us as our valuable guest. Hope you had a real great time with us. I look forward to welcome you back at Grand Zuri Kuta Bali Hotel.. Yours Sincerely, Erick Indra Gunadi, General Manager

Geachte heer John, Ik waardeer uw recensie over ons hotel op prijs. Ik ben blij om te weten dat we u kunnen behagen op het moment dat u bij ons was. Aangezien we altijd zorgen voor onze beste service aan al onze gasten, evenals het onderhouden van onze producten en faciliteiten van ons hotel. Hoop Grand Zuri Kuta Bali Hotel zou altijd uw favoriete accommodatie zijn wanneer u weer Bali bezoekt. Ik kijk ernaar uit om u terug te verwelkomen in ons hotel. Hoogachtend, Erick Indra Gunadi, algemeen directeur

Dear Mr. Tariq, Thank you so much for giving time to write a review about our Hotel. It's our pleasure to have you here with us as our valuable guests. Moreover, I would also like to thank you for your feedback about our Hotel's amenities and the manner of our staffs in the corridors area . The issue about amenities has become our consideration to be followed up for our project since we really concern about our guests' satisfaction. Besides, we have already given more training to our staffs to keep their behaviour in the Hotel as it's also the part of our services. Hope you could really feel satisfy next time when you visit us again. Yours Sincerely, Erick Indra Gunadi, General Manager