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Chatrium Niseko

3.5 star property
Family ski aparthotel with 4 restaurants

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Photo gallery for Chatrium Niseko

Studio | Minibar, in-room safe, individually decorated, individually furnished
2 Bedroom Penthouse Suite | Living room | Smart TV, heated floors
Minibar, in-room safe, individually decorated, individually furnished
3 Bedroom Penthouse Annupuri View | Mountain view
4 restaurants, breakfast, dinner served; French cuisine
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Kitchen
  • Laundry
  • Parking included
The current price is 3.605.002 ₫
4.037.566 ₫ total
6 May - 7 May

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Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for 2 Bedroom Suite Annupuri View

Minibar, in-room safe, individually decorated, individually furnished

2 Bedroom Suite Annupuri View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
  • 78 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Mountain view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for 2 Bedroom Suite

Minibar, in-room safe, individually decorated, individually furnished

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
  • 81 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for 3 Bedroom Suite Mt Yotei View

Mountain view

3 Bedroom Suite Mt Yotei View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
  • 146 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Mountain view
  • Sleeps 7
  • 2 King Beds and 2 Single Beds

View all photos for 3 Bedroom Suite Annupuri View

3 Bedroom Suite Annupuri View | View from room

3 Bedroom Suite Annupuri View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
  • 146 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Mountain view
  • Sleeps 7
  • 2 King Beds and 2 Single Beds

View all photos for 2 Bedroom Suite Mt Yotei View

View from room

2 Bedroom Suite Mt Yotei View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
  • 77 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Mountain view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for 1 Bedroom Suite Annupuri View King Room

Smart TV, heated floors

1 Bedroom Suite Annupuri View King Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
  • 77 sq m
  • 1 bedroom
  • 1 bathroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for 3 Bedroom Penthouse Mt Yotei View

Smart TV, heated floors

3 Bedroom Penthouse Mt Yotei View

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Smart TV
Fan
  • 173 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Mountain view
  • Sleeps 7
  • 2 King Beds and 1 Single Bed

View all photos for 2 Bedroom Penthouse Annupuri View

Smart TV, heated floors

2 Bedroom Penthouse Annupuri View

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Smart TV
Fan
  • 127 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Mountain view
  • Sleeps 5
  • 1 King Bed and 1 Single Bed

View all photos for 3 Bedroom Penthouse Annupuri View

Smart TV, heated floors

3 Bedroom Penthouse Annupuri View

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Smart TV
Fan
  • 169 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Mountain view
  • Sleeps 7
  • 2 King Beds and 1 Single Bed

View all photos for 1 Bedroom Suite Twin Room

Smart TV, heated floors

1 Bedroom Suite Twin Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
  • 59 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for 2 Bedroom Penthouse Mt Yotei View

Smart TV, heated floors

2 Bedroom Penthouse Mt Yotei View

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Smart TV
Fan
  • 118 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Mountain view
  • Sleeps 5
  • 1 King Bed and 1 Single Bed

View all photos for 1 Bedroom Suite King Room

Smart TV, heated floors

1 Bedroom Suite King Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
  • 59 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Bedroom Suite Mt Yotei View - Twin Bed

Minibar, in-room safe, individually decorated, individually furnished

2 Bedroom Suite Mt Yotei View - Twin Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
  • 77 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Mountain view
  • Sleeps 5
  • 4 Single Beds

View all photos for Studio

Minibar, in-room safe, individually decorated, individually furnished

Studio

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Mini-fridge
Smart TV
  • 30 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for 2 Bedroom Suite Annupuri View - Twin Bed

Minibar, in-room safe, individually decorated, individually furnished

2 Bedroom Suite Annupuri View - Twin Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
  • 78 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Mountain view
  • Sleeps 5
  • 4 Single Beds

View all photos for 2 Bedroom Suite - Twin Bed

Minibar, in-room safe, individually decorated, individually furnished

2 Bedroom Suite - Twin Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
  • 81 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 4 Single Beds

View all photos for 2 Bedroom Penthouse Suite

2 Bedroom Penthouse Suite | Living room | Smart TV, heated floors

2 Bedroom Penthouse Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Smart TV
Fan
  • 89 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Single Bed
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About the area

Map
Shiki Niseko, 1-jo 3-chome 2-3, Niseko Hirafu, Kutchan-cho, Abuta-gun, Kutchan, Hokkaido, 044-0081

What's nearby

  • Niseko Mountain Resort Grand Hirafu - 4 min walk - 0.4 km
  • Annupuri - 10 min drive - 7.9 km
  • Niseko Annupuri Gondola - 12 min drive - 10.5 km
  • Niseko Annupuri International Ski Area - 17 min drive - 12.2 km
  • Niseko Hanazono Resort - 25 min drive - 6.9 km

Getting around

  • Kutchan Station - 9 min drive
  • New Chitose Airport (CTS) - 132 min drive

Restaurants

  • ‪Wild Bill's - ‬3 min walk
  • ‪The Barn - ‬4 min walk
  • ‪Shiki Niseko Lobby Lounge - ‬1 min walk
  • ‪Musu - ‬3 min walk
  • ‪If Cafe - ‬3 min walk

About this property

Chatrium Niseko

Family ski aparthotel with 4 restaurants
Chatrium Niseko offers a convenient ski shuttle service; those who skip the slopes can take advantage of a bar/lounge, ski storage and a 24-hour fitness centre. Each apartment boasts a heated floor and offers free WiFi and a kitchen. Conveniences include a microwave and a coffee/tea maker, and guests will appreciate thoughtful touches, such as an espresso maker and bathrobes. Weekly housekeeping is available.
Chatrium Niseko offers 72 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Smart televisions come with satellite channels. Accommodation at this 3.5-star aparthotel has kitchens with stovetops, microwaves, kitchenware and utensils and coffee/tea makers. Bathrooms include a shower, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a weekly basis and in-room massages can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the aparthotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Languages

Chinese (Mandarin), English, Japanese, Thai

Similar properties

Combined shower/bathtub, free toiletries, hair dryer, slippers

Hilton Niseko Village

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Restaurant
8.4 out of 10, Very good, 953 reviews
The price is 1.823.960 ₫
2.374.474 ₫ total
9 May - 10 May
Hilton Niseko Village

Property amenities

Ski

  • Close to skiing
  • Free ski shuttle
  • Ski area nearby
  • Ski lifts nearby
  • Ski storage
  • Snowboarding nearby

Pool/Spa

  • Hot springs nearby
  • In-room massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 7:00 AM to 6:00 PM on request
  • Free ski shuttle
  • Limo/town car service
  • Car recommended
  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Babysitting (surcharge)
  • Children stay free (see details)
  • Highchair

Restaurants on site

  • Green Farm Deli Cafe
  • Kamimura
  • Kitchen by KAMIMURA
  • Temporada Tapas Bar
  • The Flats Restaurant&Bar

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Hob
  • Microwave
  • Toaster

Dining

  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Minibar

Bedrooms

  • Rollaway/extra bed: JPY 11,760 per night

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Fireplace in lobby
  • Heated floor

Entertainment

  • Smart TV with digital channels

Laundry

  • Laundry facilities

Comfort

  • Fan
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible parking space
  • Handrails in stairways
  • Hardwood flooring in room
  • In-room accessibility
  • Lift
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways
  • Wheelchairs on site
  • Designated smoking areas (fines apply)

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Electrical adapters
  • Free bottled water
  • Free local calls
  • Gift shop/newsstand
  • Housekeeping (weekly)
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk

Location highlights

  • In a village
  • In the mountains

Things to do

  • 24-hour gym
  • Bicycle parking
  • Bicycle rentals
  • Bicycle tours
  • Ski storage
  • Bicycle rentals nearby
  • Canoeing nearby
  • Ecotours nearby
  • Fishing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Kayaking nearby
  • Mountain climbing nearby
  • Rafting nearby
  • Snowmobiling nearby
  • Snowshoeing nearby
  • Ziplining nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 6 floors
  • 72 units
  • At least 80% lighting from LEDs
  • Bicycle parking
  • Bicycle rentals
  • Built in 2012
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Locally-owned and organised tours and activities
  • Reusable cups
  • Reusable tableware
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 11760.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • An effective city/local tax rate of 2.00 per cent will be charged

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: JPY 35000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 11760.0 per night
  • High chair fee: JPY 0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: UnionPay QuickPass
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property is professionally cleaned

We should mention

Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is recommended for transport to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chatrium Niseko Kutchan
Chatrium Niseko Aparthotel
Chatrium Niseko Aparthotel Kutchan

Frequently asked questions

Is Chatrium Niseko pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Chatrium Niseko?

As of 2 May 2025, prices found for a 1-night stay for 2 adults at Chatrium Niseko on 6 May 2025 start from 3.605.002 ₫, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Chatrium Niseko?

Self-parking is free at this property.

What time is check-in at Chatrium Niseko?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Chatrium Niseko?

Checkout is at 10:00 AM. Late check-out is available for a fee.

Does Chatrium Niseko provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:00 AM-6:00 PM on request. A fee of JPY 35000 per vehicle applies.

Where is Chatrium Niseko located?

Conveniently located near the ski slopes, this Kutchan aparthotel is in the mountains, within 2 mi (3 km) of Niseko Mountain Resort Grand Hirafu and Annupuri, and close to winter sports, such as snowshoeing and snowmobiling. Shikotsu-Toya National Park and Niseko Hanazono Resort are also within 6 mi (10 km).

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Chatrium Niseko Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 103 out of 148 reviews
Rating 8 - Good. 30 out of 148 reviews
Rating 6 - Okay. 10 out of 148 reviews
Rating 4 - Poor. 1 out of 148 reviews
Rating 2 - Terrible. 4 out of 148 reviews

9.2/10

Cleanliness

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

MIN HO

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good location to Hirafu
Stayed 6 nights in Feb 2025

10/10 Excellent

Rand G

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property was clean and there were great options for food. Staff was great.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jun

Liked: Cleanliness, property conditions & facilities, communication
Nice location and good service
Stayed 1 night in Feb 2025

10/10 Excellent

Peter

Good service, good location n
Stayed 6 nights in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location for walking around town. Not ski in/out but frequent shuttle.
Stayed 5 nights in Feb 2025

10/10 Excellent

Corinta

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wonderful hospitality. Room was perfect. Felt like home.
Stayed 5 nights in Jan 2025

10/10 Excellent

Lior

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing hospitality super nice room and very friendly stuff
Stayed 2 nights in Jul 2024

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location and friendly staff. Easy 10 min walk to gondolas. Great spot for food trucks and restaurants. Staff were very friendly and helpful. Complementary food basket in our room on arrival very thoughtful and helpful. We will be back!
Stayed 6 nights in Dec 2024

6/10 Okay

Reynold

Liked: Communication
Disliked: Cleanliness
Service was great but there were cockroaches in the room
Stayed 6 nights in Dec 2024

10/10 Excellent

Emmanuel Mojica

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious, lication, cleanliness, supportive staff, great shuttle service to slope. Can walk it 0.5mi away
Stayed 7 nights in Dec 2024

8/10 Good

Leah

Liked: Cleanliness, room comfort, communication

Great location

The hotel is a bit old. The location is great except we couldn't get a booking at any of their three good restaurants and we were there for a week. The staff were very helpful and courteous. Overall it was an 8/10.
Stayed 6 nights in Dec 2024

10/10 Excellent

Andreas

Liked: Cleanliness, amenities, property conditions & facilities, communication
Super nice accommodation. Very affordable in off season.
Stayed 5 nights in Jul 2023

10/10 Excellent

Ben

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great stay during off peak, property was well maintained with lots of checkin goodies (fruit, milk, bread, etc). Will def be back.
Stayed 3 nights in Jul 2024

10/10 Excellent

Yan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice place for a family vacation. We like the open kitchen, so we can prepare simple food for ourselves.
Stayed 6 nights in Jan 2023

10/10 Excellent

Sachiko

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff was so friendly and nice. The upgraded room was very spacious and appreciated.
Stayed 4 nights in Apr 2024

8/10 Good

kerryn

Liked: Cleanliness
Great - easy and very convenient location. Housekeeping was quite late though in the day for those not checking out. Concierge information could be better and more readily available re tours/local area and transport explanations etc. But overall, very good.
Stayed 7 nights in Jan 2025

10/10 Excellent

Brigitt

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved our little apartment with the kitchen. So convenient and also a great location.
Stayed 6 nights in Jan 2023

10/10 Excellent

Ashley

Liked: Cleanliness, room comfort, communication
Everyone and everything was perfect!
Stayed 4 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort, communication

A lovable Residence hotel to take advantage of now

Comfortable modern residence Hotel for people like me enjoying quiet time in low season. Obstacle exists for tourism however that it offers Limited public transportation and F&B facility, so be creative …
Stayed 1 night in Jun 2024

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, communication
Nice hotel with kitchen facilities. Very clean and spacious. Very friendly staff - Yvonne.
Stayed 2 nights in Oct 2023

10/10 Excellent

Seongyeon

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very friendly staff. Dining options are good, but hard to make a reservation. Need to take shuttle to go to ski area
Stayed 4 nights in Feb 2024

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staff. They were very kind and helpful. I would definitely stay here again.
Stayed 3 nights in Jul 2022

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Friendly and accommodating staff. Good service and comfortable and large apartment/ hotel. I particularly like that the windows can be opened, and that we can cook with all appliances provided.
Stayed 1 night in Nov 2023

10/10 Excellent

MIN HO

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very Kindly and Friendly then other hotels. Enough spaces for Parking.
Stayed 4 nights in Jan 2024

10/10 Excellent

javier

Liked: Cleanliness, amenities, property conditions & facilities, communication
Service was outstanding