4/10 - Kém
Sarah
Đi cùng bạn đồng hành
05/12/2025
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
We stayed here in 2023 and it was a wonderful experience. The staff was amazing, making it a very personalized experience. They’d call for reservations in the neighborhood, wrote personal notes. They used local Kyoto crafts people for all their personal touches. It was really special.
Fast forward to this experience: there’s hardly any staff available, and if you happen to come by one they’ll shove promotional items down your throat before you’ve even checked in your room. The pajamas in our room were dirty, smelt like cologne from a previous guest. The room had an awful artificial diffuser in it, it smelt so gross. I was really confused by this because Japan is so sensitive to scents. The breakfast was so sub par it was sad. I couldn’t even chew my steak. Last time they cooked the fish at the table, this time it was clearly made off property. The hot water in our room didn’t work on the last day, they fixed it but still ruined our final morning relaxation time.
They Have replaced the special touches with terrible branded merch thinking people won’t notice. I feel ripped off. This place is a joke now.
Sarah
Lưu trú 2 đêm vào Tháng 11, 2025
