Cottages in Lancaster County

"Initially i was unhappy with the condition & smell of my room as the floor & furniture needed some TLC. After already having moved the evening I checked in; I was helped the next day by front desk staff & they moved me to a higher floor. I was informed that improvements & new carpet were being made/ installed floor by floor from the top down & they were at about midway down. I originally paid for a room by the pool which is on the first floor. I did miss having my balcony slider but the new flooring looked & smelled good and met expectations, the kindness of the staff made up for it. I was mostly by myself & felt very safe due to the hospitality."

"great"

"Excellent service from check-in to check-out. Bar staff, breakfast buffet staff, and staff just doing their thing were all friendly! Room was spacious, beds were comfy, shower was great! The kids loved the indoor/outdoor pool and the hot tub. Would stay again! "

"Clean room. Even though short staffed on Friday staff still friendly and made check in smooth"

"Good stay for over night airport delay "

"Great hotel. Great location. Staff were accommodating. Room was spacious. Will be staying there every-time I go to Charlotte. "

"Room was not exactly clean. Bathroom door wouldn't stay closed. Lobby smelled like urine. In a bad part of town-- got sketchy after dark. I wouldn't recommend it. "

"Front desk was super polite. Diance was very friendly and we felt very welcomed for just our short stay. Breakfast was good but really early hours, which we understood for the residency members staying there. Valet was very helpful with locations for food and accommodating when we needed to visit our vehicle without having to move it. Beds were very comfy and the shower's hot water was on point. My wife, who is an amputee, really enjoyed the accommodations for the disabled. She was able to get in and out of the bath without issues. The kitchen area was very nice and felt like a nice home away from home."

"Location! Next door to Spectrum Center. Valet parking $55 day but worth it! No hassle finding parking. Hyatt Valet brings it down and takes it back up. Very convenient. Enjoyed our weekend stay for a Saturday event at the Spectrum Center. Will definitely be back!"