Valet parking busy but good experience. Check in was a nightmare. Room keys wouldn’t print, system crashed. Lobby assistant was miserable and couldn’t care. It was very busy, but a smile goes a long way. Struggled a bit to find the right lifts to get to our floor and no one to ask…. Waited so long to be acknowledged at the bar we eventually left without ordering. This hotel needs to remember its guests are who pays the wages. Would I come back? Probably, as it felt very safe, and was close to the strip, but customer service poor. Room large and clean. Would have been nice to have had rooms on the same floor when you book 2 together as one booking. Disappointed no tea/coffee making facilities in room. Disappointed pool was closed.