8/10 - Tốt
Mike
Đi cùng bạn đồng hành
03/10/2025
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I've stayed here on many occasions when working and it was one of my favourite hotels then. Now I've retired and it was the obvious choice when visiting Lincoln with my wife. There's nothing wrong with the Castle hotel and if you'd never been there before you wouldn't notice anything at all but it's not the place it once was.
There are far fewer staff around so check in, breakfast etc takes longer than it did. The quality of the breakfast whilst better than you'll get in many other hotels is again, not what it was. The biggest frustration was breakfast which usually involved repeated requests for more milk, butter or toast when more alert staff would notice these were needed. On our third and last morning there was a change of staff and it was a much better experience: The waitress/receptionist was lovely and chatty and the food arrived in a quarter of the time it had previously.
Other than these minor gripes, the stay was lovely. It would be hard to find a better location in Lincoln. The room was clean, the bed comfy and the shower hot. Everything I need.
I get that margins are getting squeezed and that good staff are hard to find but fixing these little things are what makes a hotel stand out from the crowd. I hope The Castle returns to its former glory soon.
Mike
Lưu trú 3 đêm vào Tháng 9, 2025