Hồ bơi

Nhận xét về Radisson Blu Hotel Liverpool

4 out of 5
Radisson Blu Hotel Liverpool
107 Old Hall Street, Liverpool, England

Nhận xét

8,0

Rất tốt

Đánh giá 10 - Xuất sắc. 413/1001 nhận xét" "
Đánh giá 8 - Tốt. 305/1001 nhận xét" "
Đánh giá 6 - Được. 147/1001 nhận xét" "
Đánh giá 4 - Kém. 84/1001 nhận xét" "
Đánh giá 2 - Tồi. 52/1001 nhận xét" "

8,4/10

Sạch sẽ

8,2/10

Nhân viên & dịch vụ

8,0/10

Tiện nghi, dịch vụ

7,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

David

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Access was excellent.Very clean.Particularly liked the old and new buildings combined.Would have liked to sit up to a table and eat in the reception cafe bar.Difficult eating a meal from an easy chair onto a coffee table.These could easily be situated in the old building.THis is not a complaint.!!!!
Lưu trú 3 đêm vào Tháng 5, 2024

8/10 - Tốt

Shopna

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ
Lovely staff avd hotel. Rooms and lobby very nice. The spa was a disaapointment, didnt look like it got cleaned, needs revamping, repainting, looks old
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Martin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel and staff excellent
Lưu trú 2 đêm vào Tháng 5, 2024

8/10 - Tốt

Stephen

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 4, 2024

6/10 - Được

Mike

Thích: Sạch sẽ, nhân viên & dịch vụ
Blinds didn’t work
Lưu trú 1 đêm vào Tháng 4, 2024

8/10 - Tốt

Dr Peter D

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A v. nice hotel. Staff were excellent.
Lưu trú 2 đêm vào Tháng 4, 2024
Radisson Blu Hotel, Liverpool trả lời vào 07/04/2024
Dear Dr Peter D,Greetings from Radisson Blu Hotel, Liverpool.Thank you for taking the time to provide your feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Habeeb AbassRadisson Blu Hotel, Liverpool

10/10 - Xuất sắc

Acer

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Radisson Blu Hotel, Liverpool trả lời vào 28/03/2024
Dear Acer,Greetings from Radisson Blu Hotel, Liverpool.Thank you for taking the time to provide your feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Habeeb AbassRadisson Blu Hotel, Liverpool

10/10 - Xuất sắc

Cameron

Đi theo nhóm, Khách đi công tác
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Expensive breakfast
Lưu trú 1 đêm vào Tháng 2, 2024
Radisson Blu Hotel, Liverpool trả lời vào 28/03/2024
Dear Cameron,Greetings from Radisson Blu Hotel, Liverpool.Thank you for taking the time to provide your feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Habeeb AbassRadisson Blu Hotel, Liverpool

8/10 - Tốt

Michelle

Lưu trú 1 đêm vào Tháng 2, 2024
Radisson Blu Hotel, Liverpool trả lời vào 28/03/2024
Dear Michelle,Greetings from Radisson Blu Hotel, Liverpool.Thank you for taking the time to provide your feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Habeeb AbassRadisson Blu Hotel, Liverpool

8/10 - Tốt

Ray

Lưu trú 1 đêm vào Tháng 2, 2024
Radisson Blu Hotel, Liverpool trả lời vào 28/03/2024
Dear Ray,Greetings from Radisson Blu Hotel, Liverpool.Thank you for taking the time to provide your feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Habeeb AbassRadisson Blu Hotel, Liverpool

10/10 - Xuất sắc

Eric

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Staff very friendly. Location very good. Food and facilities were excellent
Lưu trú 1 đêm vào Tháng 2, 2024
Radisson Blu Hotel, Liverpool trả lời vào 28/03/2024
Dear Eric,Greetings from Radisson Blu Hotel, Liverpool.Thank you for taking the time to provide your feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Habeeb AbassRadisson Blu Hotel, Liverpool

6/10 - Được

Paul

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi phòng
Nice but loud
The room was lovely but the pillows were really uncomfortable. Throughout the night i could hear what sounded like a boiler firing up loudly and the person above me had the tv on quite loud
Lưu trú 1 đêm vào Tháng 2, 2024
Radisson Blu Hotel, Liverpool trả lời vào 28/03/2024
Dear Paul,Greetings from Radisson Blu Hotel, Liverpool.Thank you for taking the time to provide feedback about your recent stay with us at Radisson Blu Hotel, Liverpool.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.We would like to express our sincere apologies for any dissatisfaction you may have experienced during your stay. We value your feedback and we are grateful to you for providing detailed information regarding areas in which we can improve. Your opinion is of utmost importance to us, and we will make every effort to address your concerns. It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Habeeb AbassRadisson Blu Hotel, Liverpool

8/10 - Tốt

Samy

Lưu trú 2 đêm vào Tháng 2, 2024
Radisson Blu Hotel, Liverpool trả lời vào 28/03/2024
Dear Samy,Greetings from Radisson Blu Hotel, Liverpool.Thank you for taking the time to provide your feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Habeeb AbassRadisson Blu Hotel, Liverpool

8/10 - Tốt

Dyan

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi phòng
The staff was very police and could not do enough However the bedrooms was stuffy and far too hot No window to open And couldn't get the room cool Resulting in 2 nighs of no sleep The staff did try to get the heating off but couldn't so brought 2 very small electric fans However we couldn't use them to benifit us as there was only 1 double socket by the dressing table These fans needed to be over us while we tried to sleep
Lưu trú 2 đêm vào Tháng 2, 2024
Radisson Blu Hotel, Liverpool trả lời vào 28/03/2024
Dear Dyan,Greetings from Radisson Blu Hotel, Liverpool.Thank you for taking the time to provide feedback about your recent stay with us at Radisson Blu Hotel, Liverpool.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.We would like to express our sincere apologies for any dissatisfaction you may have experienced during your stay. We value your feedback and we are grateful to you for providing detailed information regarding areas in which we can improve. Your opinion is of utmost importance to us, and we will make every effort to address your concerns. It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Habeeb AbassRadisson Blu Hotel, Liverpool

10/10 - Xuất sắc

Angela

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean perfect staff Only downside was room far too warm .
Lưu trú 1 đêm vào Tháng 2, 2024
Radisson Blu Hotel, Liverpool trả lời vào 28/03/2024
Dear Angela,Greetings from Radisson Blu Hotel, Liverpool.Thank you for taking the time to provide your feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Habeeb AbassRadisson Blu Hotel, Liverpool

10/10 - Xuất sắc

Joachim

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 2, 2024
Radisson Blu Hotel, Liverpool trả lời vào 28/03/2024
Dear Joachim,Greetings from Radisson Blu Hotel, Liverpool.Thank you for taking the time to provide your feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Habeeb AbassRadisson Blu Hotel, Liverpool

10/10 - Xuất sắc

Martin

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Radisson Blu Hotel, Liverpool trả lời vào 28/03/2024
Dear Martin,Greetings from Radisson Blu Hotel, Liverpool.Thank you for taking the time to provide your feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Habeeb AbassRadisson Blu Hotel, Liverpool

6/10 - Được

Ingela

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Not a good ending at this hotel
Four nights at this, celebrated new year and a football match at Anfield. The room was ok, I liked the bed and the view. But no refrigerator for cold drinks, the spa wasn't nice at all with cold water. The hotel is too far away from restaurants, bar and shops. It took a long time to get a room. But the worst part was that we had to pay the forth night once more even if I could show the staff that it was already paid for several months ago. He said it wasn't paid for and didn't even try to translate my Swedish receipt, and then we tried to pay again because we didn't want to argue any more. We tried with card ,but the machine didn't work. We had to go out in the poring rain to a ATM and get cash and pay . Now I'm trying to get my money back for the forth night ,I hope it works since Hotels.com and my bank can prove I'm right. I'm not recommending Radisson Blu Liverpool.
Lưu trú 1 đêm vào Tháng 1, 2024
Front Office Supervisor trả lời vào 21/01/2024
Dear Ingela,Greetings from Radisson Blu Hotel, Liverpool. I am reaching out to you personally as we would like to thank you for taking the time to complete the survey. It is always encouraging to learn that our guests enjoyed the services we provided, as same as sharing guests' feedback if any concerned area needs to be improved. We would like to express our sincere apologies for any dissatisfaction you may have experienced during your stay. We value your feedback and would be grateful for any additional information you could provide us with regarding areas in which we can improve. Your opinion is of utmost importance to us, and we will make every effort to address your concerns. We appreciate your patronage, and we truly hope that you will give us a second chance to show our improvement. We are looking forward to welcoming you back to our Radisson Blu Hotel, Liverpool in the near future. Sincerely, Front Office SupervisorRadisson Blu Hotel, Liverpool

6/10 - Được

Debbie

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
We stayed here 11 years ago and found it lovely - I don’t think any work has been done on it in this time
Lưu trú 2 đêm vào Tháng 12, 2023

2/10 - Tồi

Khách đã xác thực

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023

2/10 - Tồi

Nicola

Lưu trú 1 đêm vào Tháng 12, 2023

6/10 - Được

CRAIG

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Weekend away
Horrendous check in, massive queue and no information given. No deal with the recommended car park considering there is one across the road ?
Lưu trú 2 đêm vào Tháng 12, 2023
Front Office Supervisor trả lời vào 21/01/2024
Dear Craig,Greetings from Radisson Blu Hotel, Liverpool. I am reaching out to you personally as we would like to thank you for taking the time to complete the survey. It is always encouraging to learn that our guests enjoyed the services we provided, as same as sharing guests' feedback if any concerned area needs to be improved. We would like to express our sincere apologies for any dissatisfaction you may have experienced during your stay. We value your feedback and would be grateful for any additional information you could provide us with regarding areas in which we can improve. Your opinion is of utmost importance to us, and we will make every effort to address your concerns. We appreciate your patronage, and we truly hope that you will give us a second chance to show our improvement. We are looking forward to welcoming you back to our Radisson Blu Hotel, Liverpool in the near future. Sincerely, Front Office SupervisorRadisson Blu Hotel, Liverpool

10/10 - Xuất sắc

Philip

Lưu trú 1 đêm vào Tháng 11, 2023

8/10 - Tốt

greg

Lưu trú 1 đêm vào Tháng 11, 2023

10/10 - Xuất sắc

Debbie

Lưu trú 1 đêm vào Tháng 11, 2023

6/10 - Được

Robert

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Needs a big upgrade
Dessverre har tiden stått stille her. Var mye her i 06-08. Ingenting er gjort siden,rommene er svært lite moderne. Bassengområdet altfor dårlig,må virkelig pusses opp. Herregarderoben en liten skandale. Rust og umalte områder i tak og vegg. Virkelig pinlig å ta med seg sin sønn hit.
Lưu trú 2 đêm vào Tháng 10, 2023

10/10 - Xuất sắc

Amanda

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 10, 2023

8/10 - Tốt

NANCY ALEJANDRA

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 10, 2023

6/10 - Được

Stephen

Thích: Sạch sẽ
Không thích: Tiện nghi phòng
beds separated during the night, just a basic kettle been in cheaper hotels an had a proper coffee machines in the room, bathroom flooded because of no seals round the shower screen, big empty space where the fridge used to be, the choir warming their vocals up an disturbing everyone’s breakfast despite being asked to stop they continued the only real saving grace for me was the use of the pool, sauna an steam room
Lưu trú 2 đêm vào Tháng 10, 2023

10/10 - Xuất sắc

Reuven

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel and very professional staff
Lưu trú 1 đêm vào Tháng 10, 2023

10/10 - Xuất sắc

Susan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice easy check in very good
Lưu trú 1 đêm vào Tháng 9, 2023

10/10 - Xuất sắc

DAVID

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 9, 2023

6/10 - Được

Paul

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Disappointing
Room itself was excellent but rest of hotel is soleless - just one big atrium with no character. Bland decor - feels a bit like a sanitarium! Not enough staff on in restaturant at busy times. Disappointing that restaurant is closed in evenings
Lưu trú 2 đêm vào Tháng 9, 2023
Front Office Supervisor trả lời vào 21/01/2024
Dear Paul,Greetings from Radisson Blu Hotel, Liverpool. I am reaching out to you personally as we would like to thank you for taking the time to complete the survey. It is always encouraging to learn that our guests enjoyed the services we provided, as same as sharing guests' feedback if any concerned area needs to be improved. We would like to express our sincere apologies for any dissatisfaction you may have experienced during your stay. We value your feedback and would be grateful for any additional information you could provide us with regarding areas in which we can improve. Your opinion is of utmost importance to us, and we will make every effort to address your concerns. We appreciate your patronage, and we truly hope that you will give us a second chance to show our improvement. We are looking forward to welcoming you back to our Radisson Blu Hotel, Liverpool in the near future. Sincerely, Front Office SupervisorRadisson Blu Hotel, Liverpool

10/10 - Xuất sắc

Annaleigh

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 9, 2023

8/10 - Tốt

Amelia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Comfortable spacious hotel in perfect area
Lưu trú 1 đêm vào Tháng 8, 2023
Front Office Supervisor trả lời vào 21/01/2024
Dear Amelia, Thank you taking the time to share your review following your recent stay at Radisson Blu I am pleased to read that you were satisfied with all aspects of your stay. It was a pleasure having you as our guest and we look forward to welcoming you back in the near future. With Best Regards, Front Office SupervisorRadisson Blu Liverpool

10/10 - Xuất sắc

Jon

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 8, 2023

8/10 - Tốt

Debbie

Lưu trú 1 đêm vào Tháng 8, 2023

10/10 - Xuất sắc

Gary

Lưu trú 2 đêm vào Tháng 8, 2023

8/10 - Tốt

Michael

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 8, 2023

10/10 - Xuất sắc

Peter

Lưu trú 1 đêm vào Tháng 7, 2023

6/10 - Được

Darren

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
OK and good value
Its a bit tired and dated. But the rooms are quiet and comfortable. The gym is well equipped, but the pool part was poor, broken steam room, ice cold 'hot tub' and an old sauna. So certainly not a 'spa hotel'.
Lưu trú 1 đêm vào Tháng 7, 2023

10/10 - Xuất sắc

Mariana

Lưu trú 1 đêm vào Tháng 7, 2023
Jordan trả lời vào 25/07/2023
Dear Mariana,Thank you for taking the time to provide us with this valuable insight into your recent Radisson Blu experience, we appreciate your feedback.We are extremely pleased to hear that you have enjoyed your time here with us and especially that you were impressed with the location.We hope to have the pleasure of welcoming you back in the very near future.Kind Regards,JordanFront Office Supervisor

10/10 - Xuất sắc

Neil

Lưu trú 1 đêm vào Tháng 7, 2023
Ariana trả lời vào 20/07/2023
Dear Neil,Thank you for taking the time to provide us with this valuable insight into your recent Radisson Blu experience, we appreciate your feedback.We are extremely pleased to hear that you have enjoyed your time here with us and especially that you were impressed with the location.We hope to have the pleasure of welcoming you back in the very near future.Kindest regards,Ariana Front Office Receptionist

10/10 - Xuất sắc

nigel

Lưu trú 1 đêm vào Tháng 7, 2023
Ariana trả lời vào 16/07/2023
Dear Nigel, Thank you for taking the time to provide us with this valuable insight into your recent Radisson Blu experience, we appreciate your feedback.We are extremely pleased to hear that you have enjoyed your time here with us and especially that you were impressed with the location.We hope to have the pleasure of welcoming you back in the very near future.Kind Regards,ArianaFront Office Receptionist

2/10 - Tồi

Nicola

Lưu trú 1 đêm vào Tháng 6, 2023

10/10 - Xuất sắc

chrystine

Lưu trú 3 đêm vào Tháng 6, 2023
Ariana trả lời vào 16/07/2023
Dear Chrystine,Thank you for taking the time to provide us with this valuable insight into your recent Radisson Blu experience, we appreciate your feedback.We are extremely pleased to hear that you have enjoyed your time here with us and especially that you were impressed with the location.We hope to have the pleasure of welcoming you back in the very near future.Kindest regards,Ariana Front Office Receptioist

10/10 - Xuất sắc

Neil

Lưu trú 2 đêm vào Tháng 6, 2023
Jordan trả lời vào 03/07/2023
Dear Neil,Thank you for taking the time to provide us with this valuable insight into your recent Radisson Blu experience, we appreciate your feedback.We are extremely pleased to hear that you have enjoyed your time here with us.We hope to have the pleasure of welcoming you back in the very near future.Kind Regards,JordanFront Office Supervisor

4/10 - Kém

Tshadiwa

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There thin pillows on the bed. One each. No extra ones in the cupboard. And when I rang reception to ask for extra pillows I was told that the hotel is fully booked and therefore no extra pillows were available. Room service is supposed to 24 hours but when I tried to order I was told that the only thing available was fries. The room decor is really shabby and in need of an update. I have stayed at Radisson Blue in Leeds and Manchester airport, and you wouldn’t think that the Liverpool one belongs to this chain. A really disappointing stay
Lưu trú 1 đêm vào Tháng 6, 2023
Jordan trả lời vào 03/07/2023
Dear Guest,Thank you for providing our team with this valuable insight into your recent stay with us, we appreciate your review as we are constantly searching for ways to improve the services that we offer.I sincerely apologise that your stay was not as you expected and I can assure you that we will forward this feedback to the relevant managers for further investigation.Please do not hesitate to contact us directly if you wish to further discuss any of the issues you have raised we would be appreciate the opportunity to gain a deeper understanding into what went wrong during your stay.I would like to genuinely thank you for informing us of these issues so that we are able to work together as a team to ensure that this does not happen again going forward.We hope to have the pleasure of welcoming you back soon in hopes that we may have the opportunity to redeem your opinion of our property and more importantly of the services that we provideKind Regards,JordanFront Office Supervisor

4/10 - Kém

james

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel was nice and staff helpful, though initially checked into a room there tmwere tools everywhere and damaged bathroom, was then put in another room on 9th floor, and the air conditioning was broken, no windows for obvious reasons, literally impossible to get to sleep. Spa was good and location.
Lưu trú 2 đêm vào Tháng 6, 2023
Jordan trả lời vào 03/07/2023
Dear James,Thank you for providing our team with this valuable insight into your recent stay with us, we appreciate your review as we are constantly searching for ways to improve the services that we offer.I sincerely apologise that your stay was not as you expected and I can assure you that we will forward this feedback to the relevant managers for further investigation.Please do not hesitate to contact us directly if you wish to further discuss any of the issues you have raised we would be appreciate the opportunity to gain a deeper understanding into what went wrong during your stay.I would like to genuinely thank you for informing us of these issues so that we are able to work together as a team to ensure that this does not happen again going forward.We hope to have the pleasure of welcoming you back soon in hopes that we may have the opportunity to redeem your opinion of our property and more importantly of the services that we provideKind Regards,JordanFront Office Supervisor

10/10 - Xuất sắc

Joanne

Lưu trú 1 đêm vào Tháng 6, 2023
Jordan trả lời vào 03/07/2023
Dear Joanne,Thank you for taking the time to provide us with this valuable insight into your recent Radisson Blu experience, we appreciate your feedback.We are extremely pleased to hear that you have enjoyed your time here with us.We hope to have the pleasure of welcoming you back in the very near future.Kind Regards,JordanFront Office Supervisor