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"Unable to contact hotel by phone tried for over 2hrs information. Had to return to the hotel to get information."

"Room was clean but an issue with extractor fan in bathroom. Staff very approachable and polite. Spa staff were exceptional. Food was fantastic especially the breakfast."

"Always a wonderful place to stay in South Wales."

"Unfortunately the pool is still out of action but that aside it was a good stay. Very helpful staff very clean and comfortable room, good breakfasts, jams at the toast area gets messy and sticky perhaps a re-think needed there, parking excellent. Only grumble was the noisy extractor in our bathroom it needs replacing, we used torches to use bathroom in the night so as not to waken our neighbours but we did report it to reception and hopefully it will be fixed for next guests. Overall a clean and...

"Location was convenient for us but the room was noisy with music playing until after 11pm on both nights. Strange smell in the room and no reading lights or fridge."

"Copthorne is now our home in Cardiff every time we are in the City. The staff are always amazing specially Ryan."

"We arrived later than planned because of multiple road floodings in and around Cardiff, but staff was really helpful, breakfast was tasty and the whole place was very cosy. We would have loved staying more Nights."

"Very welcoming stay. We felt so at home and very looked after. Staff were extremely helpful and food was excellent. Beef brisket Sunday lunch was delish and vame out like a work of art! Excellent quality produce. My bacon roll in the morning was real thick cut and tasty. Comfy beds. Beautiful bathroom. Will 100% be back."

"Room i was in had a velux window with a blind that wasnt blackout so let in all sunlight, then around 2-3 am the radiator in the bathroom made a loud noise to which the guy on reception knew about and it was a running issue all morning"

"fantastic place"

"Convenient location, safe, walking distance to food, grocery, public transport. Comfortable room and bed. Effective heating in room and hotel. Fast internet. Efficient and friendly staff. Would stay here again. Recommended."

"The staff, from the pub to the hotel were absolutely wonderful! Very helpful and kind, telling me certain walking paths to get to the train station"

"Fab place, friendly staff. Lovely restaurant and bar. Free parking."

"What a lovely quaint place to stay, with everything you need to have a relaxing time, would highly recommend."