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Nhận xét về Baglioni Hotel London - The Leading Hotels of the World

5 out of 5
Baglioni Hotel London - The Leading Hotels of the World
60 Hyde Park Gate, Kensington, London, England

Nhận xét

9,0

Tuyệt vời

Đánh giá 10 - Xuất sắc. 232/353 nhận xét" "
Đánh giá 8 - Tốt. 77/353 nhận xét" "
Đánh giá 6 - Được. 29/353 nhận xét" "
Đánh giá 4 - Kém. 8/353 nhận xét" "
Đánh giá 2 - Tồi. 7/353 nhận xét" "

9,4/10

Sạch sẽ

9,4/10

Nhân viên & dịch vụ

8,8/10

Tiện nghi, dịch vụ

8,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,8/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Joseph

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed here for 8 days. The Baglioni is in a perfect area for exploring London while also quiet - it’s right next to Kensington Gardens/Hyde Park. The largest Whole Foods in London is 5 minutes away along with any other shop you might need on Kensington High Street. The included breakfast is a great value. The staff are excellent and helpful. Note that only suites have a park or street view - other rooms look into a courtyard which is very quiet. The spa and gym looked pretty good though we didn’t use them. Buses and underground stations are very close to get around easily. Plus several of the main museums are walking distance.
Lưu trú 8 đêm vào Tháng 4, 2024
. trả lời vào 13/05/2024
Dear Valued Guest, Thank you for taking the time to provide the hotel with a detailed and much appreciated evaluation of your recent stay. We are also delighted to hear that you found the hotel's location most convenient and are delighted that you enjoyed your time at the hotel. We look forward very much to having the opportunity of welcoming you back when you next visit London. Kindest regards Mario Paglia General Manager

10/10 - Xuất sắc

Rajan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
, trả lời vào 11/05/2024
Dear Valued Guest, Thank you for taking the time to provide the hotel with a much appreciated evaluation of your recent stay and we are delighted that you enjoyed your time at the hotel. We look forward very much to having the opportunity of welcoming you back when you next visit London. Kindest regards Mario Paglia General Manager

10/10 - Xuất sắc

shahram

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Walk to Hyde Park and close to bus staions and underground. Breakfast was amazing. Friendly staff. It was a bit hard to get in and out of the bathtub so if that is going to be an issue ask for a room with shower
Lưu trú 5 đêm vào Tháng 4, 2024
. trả lời vào 08/05/2024
Dear Valued Guest, Thank you for taking the time to provide the hotel with a much appreciated evaluation of your recent stay and we are delighted to learn that you enjoyed your time at the hotel and that you were especially delighted with the breakfast. We thank you too for your kind comment regarding the staff. Walk-in showers are indeed available in most of our suites from the Deluxe Junior Suite category and above. We look forward very much to having the opportunity of welcoming you back when you next visit London. Kindest regards Mario Paglia General Manager

6/10 - Được

James, OTTERY ST MARY

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really disappointed. Room condition (especially bathroom) was poor - bath not draining, tiles hanging off wall, needs a redecorate. The breakfast was nice but we were sat amongst a sea of uncleared tables. The hotel is definitely only an equivalent of a 4 star - there are better in London for equal money. I would not stay here again or recommend it. Overpriced for the service.
Lưu trú 3 đêm vào Tháng 4, 2024
. trả lời vào 29/04/2024
Dear Valued Guest,Thank you for taking the time to provide your feedback following your three night stay at the Baglioni Hotel London. We are however truly sorry to learn that your experience fell way short of your expectations and indeed the standards in which we would like to pride ourselves. Your observations regarding the defects in your room and the uncleared tables in the Restaurant at breakfast have been noted with a view to remedial action, in our efforts to meet the needs and expectations of our guests and we are therefore most grateful to you for letting us know of your findings. We appreciate the time you took to share your concerns, and it is our hope that you may again consider staying at our hotel and thereby giving us the opportunity to redeem ourselves.Kindest regardsMario Paglia General Manager

10/10 - Xuất sắc

Salvo

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wonderful Stay
Lưu trú 6 đêm vào Tháng 4, 2024
. trả lời vào 19/04/2024
Dear Valued Guest, Thank you for taking the time to provide the hotel with a superlative and much appreciated evaluation of your recent stay and we are delighted that you enjoyed your time at the hotel. We look forward very much to having the opportunity of welcoming you back when you next visit London. Kindest regards Mario Paglia General Manager

8/10 - Tốt

David, NY

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Well positioned property,money needs to be spent to justify the rates .. Internet is weak especially in the bedrooms, Televisions are too small, with very poor channel selections ..Needs USB ports in bedrooms The are rooms are spacious but needs updated .. Breakfast was very good . And the people who work at the hotel are very nice. Money needs to spent to justify the overall experience.. I would not stay here again , unless i hear that improvements have been made
Lưu trú 1 đêm vào Tháng 4, 2024
. trả lời vào 17/04/2024
Dear Valued Guest,Thank you for taking the time to share your experiences following your stay at Baglioni Hotel London. Whilst delighted to know that the location of the hotel, the breakfast choices and service provided by the staff proved most satisfactory, I am truly sorry to learn that other aspects of your visit fell someway short of your expectations, most notably the weak internet connection, small television screen with poor channel selection, and the lack of a USB port in the bedrooms. At the Baglioni Hotel London, we continuously strive to meet the needs and expectations of our guests and we are therefore most grateful to you for letting us know of your findings. Please rest assured that your comments will be reviewed at the highest level so that appropriate measures can be put in place to address the issues you mention and may I again express my sincerest apologies for these shortcomings.We appreciate the time you took to share your concerns, and it is our hope that you may again consider staying at our hotel, thereby giving us the opportunity to redeem ourselves, by showing our hotel and facilities in a truer light.Kindest regards,Mario PagliaGeneral Manager

10/10 - Xuất sắc

Robert

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was extraordinary. They made the whole trip perfect.
Lưu trú 4 đêm vào Tháng 4, 2024
. trả lời vào 17/04/2024
Dear Valued GuestThank you so much for your superlative review and we are absolutely delighted to learn that all aspects of your stay met with your full satisfaction; your wonderful comments of appreciation will certainly be shared with the whole team. We look forward to being able to welcome you to the hotel when you next travel to London.Kindest regardsTim SpencerAsst. Front Office Manager

8/10 - Tốt

David, NY

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Well situated
Lưu trú 3 đêm vào Tháng 4, 2024
. trả lời vào 15/04/2024
Dear Valued Guest, Thank you for taking the time to provide the hotel with your valued feedback following your recent stay and we are delighted to learn that it seems you enjoyed your time at the hotel and that all aspects, most notably the location, met with your full satisfaction. We very much hope to having the opportunity of welcoming you back to the hotel when you next visit London. Kindest regards Mario Paglia General Manager

10/10 - Xuất sắc

lilia, houston

Lưu trú 2 đêm vào Tháng 3, 2024
. trả lời vào 11/04/2024
Dear Valued Guest, Thank you for taking the time to provide the hotel with a much appreciated evaluation of your recent stay and we are delighted that you enjoyed your time at the hotel. We look forward very much to having the opportunity of welcoming you back when you next visit London. Kindest regards Mario Paglia General Manager

10/10 - Xuất sắc

Kathleen

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
In a great location, quiet and clean. The staff at the Baglioni was kind and paid swift attention to us, and helped us navigate travel with two young children with ease.
Lưu trú 4 đêm vào Tháng 3, 2024
. trả lời vào 19/03/2024
Dear Valued Guest, Thank you for taking the time to provide the hotel with your valued feedback following your recent stay and we are delighted that you enjoyed your time at the hotel. Your kind words concerning the service received by members of our team are greatly appreciated. We look forward to having the opportunity of welcoming you back when you next visit London. Kindest regards Mario Paglia General Manager

6/10 - Được

Ken Yin sang

Thích: Tiện nghi, dịch vụ
Dated and narrow walkways… Average receptionist..
Lưu trú 2 đêm vào Tháng 2, 2024
. trả lời vào 27/02/2024
Dear Valued Guest, Thank you for taking the time to provide the hotel with your valued feedback following your recent stay. Whilst we trust that you enjoyed your time at the hotel, we are only sorry that certain aspects did not fully meet with your expectations, albeit most grateful to you for sharing your findings so that we can endeavour to improve. We very much hope however to having the opportunity of welcoming you back when you next visit London. Kindest regards Mario Paglia Operations Manager

10/10 - Xuất sắc

SM

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The service was excellent.
Lưu trú 4 đêm vào Tháng 2, 2024
. trả lời vào 27/02/2024
Dear Valued Guest, Thank you for taking the time to provide the hotel with your valued feedback following your recent stay and we are delighted that you enjoyed your time at the hotel. We look forward to having the opportunity of welcoming you back when you next visit London. Kindest regards Mario Paglia Operations Manager

8/10 - Tốt

Michael

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
The hotel quality was excellent but the hotel is a little dated. The food was very good on all days we had breakfast and most dinners, but we had one meal that wasn’t quite right. The staff is very friendly and helpful, although they did forget to bring some extra toiletries that we had asked for. Overall, the experience was very good.
Lưu trú 3 đêm vào Tháng 2, 2024
. trả lời vào 27/02/2024
Dear Valued Guest, Thank you for taking the time to provide the hotel with your valued feedback following your recent stay. Whilst we are delighted that you enjoyed your time at the hotel, we are only sorry that certain aspects rightly fell short of your expectations, albeit most grateful to you for sharing your findings so that we can endeavour to improve. We very much hope however to having the opportunity of welcoming you back when you next visit London. Kindest regards Mario Paglia Operations Manager

10/10 - Xuất sắc

Camilla

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Weekendresa
Fantastiskt. God frukost, supertrevlig personal och jättefint rum. Vi åt även middag där en kväll, jättegott det också,
Lưu trú 3 đêm vào Tháng 2, 2024
. trả lời vào 27/02/2024
Dear Valued Guest, Thank you for taking the time to provide the hotel with your valued feedback following your recent stay and we are delighted that you enjoyed your time at the hotel. We very much look forward having the opportunity of welcoming you back when you next visit London. Kindest regards Mario Paglia Operations Manager

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great Stay at the Baglioni Hotel in London
The Baglioni was a great stay for our family of five. From the moment we arrived, the staff was courteous, helpful and kind to our children (especially the restaurant staff). The rooms were wonderful, clean and large. While it took a few minutes to figure out the lights switches, the hotel room exceeded our expectations in every way! I would highly recommend this hotel.
Lưu trú 4 đêm vào Tháng 2, 2024
. trả lời vào 27/02/2024
Dear Valued Guest, Thank you for taking the time to provide the hotel with your valued feedback following your recent stay and we are delighted that you enjoyed your time at the hotel. We very much look forward to having the opportunity of welcoming you back when you next visit London. Kindest regards Mario Paglia Operations Manager

10/10 - Xuất sắc

Richard

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fabulous hotel. Friendly and attentive staff. Exception service Luxurious rooms. Great location.
Lưu trú 1 đêm vào Tháng 2, 2024
. trả lời vào 09/02/2024
Dear Mr. DysonThank you so much for taking the time and trouble to provide the hotel with your valued feedback following your recent stay. We are delighted to hear that your enjoyed your time with us and that all aspects of your visit met with your complete satisfaction.We hope very much to be able to welcome you back to the hotel when you next travel to London. Kindest regardsMario PagliaOperations Manager

10/10 - Xuất sắc

M

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Super friendly and nice.
Super freindly confortable nice hotel. We had one issue with the room which was resolved sympathetically. The hotel went beyond though on departure when they sorted out a taxi issue for us.
Lưu trú 2 đêm vào Tháng 2, 2024
. trả lời vào 09/02/2024
Dear Mr. O'NeillThank you so much for taking the time and trouble to provide the hotel with your valued feedback following your recent stay. We are delighted to hear that your enjoyed your time with us and that most aspects of your visit met with your complete satisfaction. It is also most gratifying to learn that the one shortcoming you mention was both handled and resolved in a professional matter. Thank you.We hope very much to be able to welcome you back to the hotel when you next travel to London. Kindest regardsMario PagliaOperations Manager

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
. trả lời vào 05/02/2024
Dear Valued GuestWe thank you for providing the hotel with a post-stay review and we are delighted to know that all aspects of your stay fully met your expectations. We look forward to welcoming you back to the Baglioni Hotel when you next require overnight accommodation in London.Kindest regardsTim SpencerAsst. Front Office Manager

10/10 - Xuất sắc

Claudia

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel meraviglioso, pulito e lussuoso, vicino al parco e a tutti i negozi. Personale molto gentile. Lo consiglio per un soggiorno in coppia o in famiglia. Un pezzo d’Italia in una delle città più belle del mondo. Ci tornerò!
Lưu trú 2 đêm vào Tháng 1, 2024
. trả lời vào 31/01/2024
Dear Ms. CasuWe thank you for taking the time to provide your valued feedback further to your recent stay at the Baglioni Hotel London and we are delighted to learn that all aspects of your stay met with your complete satisfaction.We look forward to having the opportunity of welcoming you back to the hotel when you next travel to London.Kindest regardsFederico FlorisGeneral Manager

2/10 - Tồi

Bo

Khách đi công tác
Không thích: Nhân viên & dịch vụ
The Attitude from Front desk to All Service Employees sucks!
Lưu trú 1 đêm vào Tháng 1, 2024
. trả lời vào 31/01/2024
Dear Mr. AnderssonWe thank you for taking the time to provide your valued feedback further to your recent stay at the Baglioni Hotel London and I am extremely sorry to learn of your negative experience.I understand that you requested a late check-out which was not possible due to the hotel being fully booked on the day of your departure and I sincerely apologise for any inconvenience this caused you. I hope that perhaps we can look forward to having the opportunity of welcoming you back to the hotel when you next travel to London, so as to be able to show the hotel in a truer light.Kindest regardsFederico FlorisGeneral Manager

6/10 - Được

Thomas Dermot

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Hotel is fine in general terms but lacks an atmosphere.
Lưu trú 3 đêm vào Tháng 1, 2024
. trả lời vào 31/01/2024
Dear Mr. GlynnWe thank you for taking the time to provide your valued feedback further to your recent stay at the Baglioni Hotel London and we trust that you enjoyed your time with us.Your comments have been noted and we look forward to having the opportunity of welcoming you back to the hotel when you next travel to London.Kindest regardsFederico FlorisGeneral Manager

6/10 - Được

John

Lưu trú 1 đêm vào Tháng 1, 2024
. trả lời vào 31/01/2024
Dear Mr. AllenWe thank you for taking the time to provide your valued feedback further to your recent stay at the Baglioni Hotel London and we trust that you enjoyed your time with us.We look forward to having the opportunity of welcoming you back to the hotel when you next travel to London.Kindest regardsFederico FlorisGeneral Manager

4/10 - Kém

Maria

Khách đi công tác
Thích: Sạch sẽ, tiện nghi phòng
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 1, 2024
Federico Floris trả lời vào 12/01/2024
Dear Guest,thank you for sharing your experience.We look forward to welcome you back in Kensington.RegardsFederico

8/10 - Tốt

Malc

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
Very good staff
Lưu trú 2 đêm vào Tháng 1, 2024
Federico Floris trả lời vào 12/01/2024
Dear Guest,thank you for your amazing review.I look forward to welcome you back.RegardsFederico

10/10 - Xuất sắc

george

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 12, 2023
Federico Floris trả lời vào 01/01/2024
Dear Guest,thank you for sharing your comments.I am grateful for the positive review and I will share it with the team.RegardsFederico

8/10 - Tốt

Ivan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is fine, but rather expensive for the room size and services provided.
Lưu trú 7 đêm vào Tháng 12, 2023
. trả lời vào 31/01/2024
Dear Mr. GriceWe thank you for taking the time to provide your valued feedback further to your recent stay at the Baglioni Hotel London and we trust that you enjoyed your time with us.We look forward to having the opportunity of welcoming you back to the hotel when you next travel to London.Kindest regardsFederico FlorisGeneral Manager

10/10 - Xuất sắc

Alfredo

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our stay was magnificent thank to the beautiful property but, more importantly, the cordial and warm service. Will definitely be back.
Lưu trú 2 đêm vào Tháng 12, 2023
Federico Floris trả lời vào 26/12/2023
Dear Guest,thank you for this wonderful review.I look forward to welcome you back.RegardsFederico

8/10 - Tốt

James

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 12, 2023
Federico Floris trả lời vào 26/12/2023
Dear Guest,thank you for sharing your positive review.My team and I are happy you have enjoyed your stay.RegardsFederico

10/10 - Xuất sắc

Hala

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff were professional, knowledgeable and friendly. Excellent location. House keeping was very good. However the room furniture needs updating.
Lưu trú 5 đêm vào Tháng 12, 2023
Federico Floris trả lời vào 26/12/2023
Dear Guest,a personal thank you for appreciating our professionalism and passion.We look forward to welcome you backRegardsFederico

6/10 - Được

Christopher

Lưu trú 3 đêm vào Tháng 12, 2023
Federico Floris trả lời vào 27/12/2023
Dear Guest,thank you for sharing your experience.We look forward to welcome you.RegardsFederico

10/10 - Xuất sắc

Adnan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good
Lưu trú 4 đêm vào Tháng 11, 2023
Federico Floris trả lời vào 26/12/2023
Dear Guest,Thank you for this amazing review.I will share it with the team who I am sure will feel very motivated.I look forward to welcome you backKind RegardsFederico

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 12, 2023
Federico Floris trả lời vào 26/12/2023
Dear Guest,thank you for sharing this wonderful review.We look forward to welcome you.Federico

10/10 - Xuất sắc

Fredrik

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
A lovely place
A beautiful hotel in Kensington just by Hyde Park. But that really makes this a lovely experience is the young staff working hard always with a smile. Warmly recommended.
Lưu trú 2 đêm vào Tháng 12, 2023
Federico Floris trả lời vào 26/12/2023
Dear Guest,Thank you for sharing that you have enjoyed the efforts made by the whole team here at Baglioni Hotel London.We all look forward to welcome you back.RegardsFederico

10/10 - Xuất sắc

MeChelle

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel was amazing! The staff was totally five-star. Miss Laura in particular. She deserves a raise. I love the experience. The people were very welcoming, warm and provided us with alternatives for places to go and dine where to go to visit. The staff was very welcoming and understanding. I will definitely revisit again.
Lưu trú 5 đêm vào Tháng 11, 2023
Federico Floris trả lời vào 26/12/2023
Dear Guest,Thank you for sharing your memorable experience.We are eager to welcome you back in the heart of Kensington.RegardsFederico

10/10 - Xuất sắc

Steve

Thích: Sạch sẽ
Lưu trú 3 đêm vào Tháng 11, 2023
Federico Floris trả lời vào 24/11/2023
Dear Guest,thank you for your wonderful review.We look forward to welcome you backRegardsFederico

4/10 - Kém

FABRICIO, MIAMI

Thích: Sạch sẽ, nhân viên & dịch vụ
There was no TV available during my stay at the property. Also, the internet was terrible. I had to use my personal hotspot connection but the connectivity was still bad. Staff is very nice especially from the restaurant. However, not planning to stay there again.
Federico Floris trả lời vào 24/11/2023
Dear Guest,I am sorry that you have experienced such shortfall with tv and internet during your stay as it was a technical problem we promptly fixed.I hope to welcome you backRegardsFederico

8/10 - Tốt

Zoila

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 8, 2023
Federico Floris trả lời vào 26/12/2023
Dear Guest,thank you for rating positively your experience.We all look forward to welcome you back.RegardsFederico

8/10 - Tốt

Thomas

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good overnight , handy for the underground, comfy bed and nice staff .
Lưu trú 1 đêm vào Tháng 11, 2023
Federico Floris trả lời vào 24/11/2023
Dear Guest,thank you for your kind review.My team and I look forward to welcome you back.RegardsFederico

4/10 - Kém

Robert

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Good location, nice enough room with a comfy bed (although very soft with no lumbar support). Let down by the service which throughout the stay felt pretty meh. Worst example was at the restaurant for breakfast, we had to leave for the airport so asked if they could accommodate a relatively tight turnaround (40 minutes isn’t that tight but was trying to be safe), not only did we not receive any food (literally just ordered eggs and toast…) but when I asked after 30 minutes if we could just get it in a box to go, 10 minutes later still nothing. Left hungry and annoyed. Completely ridiculous and certainly not the standard for a hotel of this supposed to quality. Left a bad taste in my mouth (or rather no taste at all), and I won’t be returning to stay here again.
Lưu trú 1 đêm vào Tháng 11, 2023
Federico Floris trả lời vào 14/11/2023
Dear Guest, Thank you for your feedback. We have taken notes of your remarks and we have not been able to meet your expectations on this occasion. We hope to have a chance of welcoming you back to Baglioni Hotel London. With Kindest Regards Federico Floris General Manager

10/10 - Xuất sắc

Kate

Lưu trú 3 đêm vào Tháng 11, 2023
Federico Floris trả lời vào 08/11/2023
Dear Guest,I would like to personally thank you for this amazing review.I will share it with the entire team who I am sure will feel very motivated.I look forward to welcome you back.RegardsFederico

10/10 - Xuất sắc

Carolyn

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel, good breakfast, close to Royal Albert hall
Lưu trú 1 đêm vào Tháng 11, 2023
Federico Floris trả lời vào 06/11/2023
Dear Guest,thank you for your amazing review.My team and I are looking forward to welcome you.RegardsFederico

8/10 - Tốt

Abdulla

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent location.
Lưu trú 5 đêm vào Tháng 10, 2023
Federico Floris trả lời vào 01/11/2023
Dear Guest,thank you for your amazing feedback. RegardsFederico

8/10 - Tốt

Dominic

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 7 đêm vào Tháng 10, 2023
Federico Floris trả lời vào 24/10/2023
Dear Guest,Thank you for the wonderful review.We all look forward to welcome you back.RegardsFederico

10/10 - Xuất sắc

Scarlet

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Superb property and comfort. Location can't be beat--right on Hyde Park, near museums, restaurants, and shopping. Excellent customer service and attentiveness--truly makes guests feel most welcome. 10 /10. Highly recommend!
Lưu trú 7 đêm vào Tháng 10, 2023
Federico Floris trả lời vào 23/10/2023
Dear Guest,Thank you for your wonderful review.I look forward to welcome you back

6/10 - Được

Miguel Angel

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
viejo, descuidado y mal funciona
Lưu trú 1 đêm vào Tháng 10, 2023
Federico Floris trả lời vào 23/10/2023
Dear Guest,I am sorry to read that you did not like our property.I hope you can trust us again in the future to show you what improvements have been made.RegardsFederico

8/10 - Tốt

Barbara

Lưu trú 4 đêm vào Tháng 10, 2023
Federico Floris trả lời vào 03/11/2023
Dear Guest,Thank you for this wonderful review.My team and I look forward to welcome you againRegardsFederico

6/10 - Được

Daniel

Lưu trú 4 đêm vào Tháng 9, 2023
Federico Floris trả lời vào 01/11/2023
Dear Guest,thank you for your feedback.We look forward to welcome you back.RegardsFederico

8/10 - Tốt

Gene

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 9, 2023
Federico Floris trả lời vào 10/10/2023
Dear Guest,Thank you for the wonderful review.My team and I will look foward to welcome you again.RegardsFederico

6/10 - Được

marianne

Đi cùng gia đình
Thích: Sạch sẽ
Nice but not the best
Was disappointed. We had just come from the Waldorf in Edinburgh and this did measure up at all and was hundreds of $$’s more. Their website is amazing but we didn’t feel it reflected the actual hotel. Our tv did not work from tues to Fri. even after several reports to front desk. Our phone also had issues. We were given probably a depressing room-tiny w/no view yet the hotel seemed empty…. AFTER we had checked in I saw an email about bidding for an upgrade. No mention when we did check in for an upgrade🤔. It was fine overall but I’d not stay there again. The maids were wonderful, the concierge helpful, Raphael in the dining room was authentic, kind and caring. Food was excellent. It was in a nice quiet area and we were able to walk a few blocks to great coffee and pastries each morning. Not close to the tube so taxis were our transport $$.
Lưu trú 4 đêm vào Tháng 9, 2023
Federico Floris trả lời vào 18/09/2023
Dear Guest, Thank you for your feedback. We have taken notes of your remarks and we have not been able to meet your expectations on this occasion. We hope to have a chance of welcoming you back to Baglioni Hotel London. With Kindest Regards Federico Floris General Manager

10/10 - Xuất sắc

Sanaz

Lưu trú 1 đêm vào Tháng 9, 2023
Federico Floris trả lời vào 14/09/2023
Dear Guest,thank you for this amazing review.It has been a pleasure to take care of you.RegardsFederico