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Nhận xét về Chelsea Cloisters

3.5 out of 5
Chelsea Cloisters
Sloane Avenue, London, England

Nhận xét

6,8
Đánh giá 10 - Xuất sắc. 375/2067 nhận xét" "
Đánh giá 8 - Tốt. 713/2067 nhận xét" "
Đánh giá 6 - Được. 476/2067 nhận xét" "
Đánh giá 4 - Kém. 268/2067 nhận xét" "
Đánh giá 2 - Tồi. 235/2067 nhận xét" "

7,0/10

Sạch sẽ

6,8/10

Nhân viên & dịch vụ

6,6/10

Tiện nghi, dịch vụ

6,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,8/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Scott

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ
We liked that we could eat in or out. Unfortunately the room we had was only single glazed and over the road from our room was a Sainsburys local that had late night deliveries.
Lưu trú 2 đêm vào Tháng 5, 2024

6/10 - Được

fredrick

Khách đi công tác, Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ
the lift didn't work, although one did. The room was incredibly noisy as traffic continued throughout the night and the windows were leaky. The shower head was lose and sprayed all over the room unless one held it. The people that worked there were wonderful and were fully aware of the hotel's drawbacks
Lưu trú 4 đêm vào Tháng 5, 2024

2/10 - Tồi

Meltem

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
Nadia E.B- Guest Experience Manager trả lời vào 20/05/2024
Dear Guest,Thank you for taking the time to share your feedback about your stay at Chelsea Cloisters. We greatly value your input, as it helps us to continually enhance the experience for our guests.We are sorry to hear that your stay did not meet your expectations and that you were not completely satisfied with our service. Please rest assured that we will take the necessary steps to improve the quality of the services mentioned.We hope to have the opportunity to welcome you again soon.Sincerely,

8/10 - Tốt

Sonia

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Quick. response to any.request. Great location. Dining nearby. Shopping about several blocks away. Grocery store next door. Apartments are adequate.
Lưu trú 5 đêm vào Tháng 5, 2024
Nadia E.B- Guest Experience Manager trả lời vào 18/05/2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

8/10 - Tốt

Tania, Mount Stewart

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 5, 2024
Nadia - Guest Experience Manager trả lời vào 16/05/2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

6/10 - Được

Kathryn

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The clerks were helpful, but they put me in a room at the ground level. There was little air circulation in the room, so you had to open the windows, but there were no screens on the windows and it was unsafe to sleep at night, anybody could have crawled in the window right from the street. When I told the clerk about it, they didn't seem too concerned because thatvhave CCTV. I asked for a fan to help for circulation. They said they would bring one, but never did. So probably best to stay above the first floor if you're able. I Would strongly advise that they get some kind of screens on the windows to protect from bugs and especially for safety purposes on the ground floor. Also there was no wifi. I have never been in a hotel before that had no Wifi. They did set up a WhatsApp connection so that you could ask them any questions And they were quite quick to respond to your query, even though they didn't always follow through in the way I would Have light.
Lưu trú 3 đêm vào Tháng 5, 2024
Nadia E.B- Guest Experience Manager trả lời vào 14/05/2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

10/10 - Xuất sắc

Nicola

Đi cùng gia đình
It’s always a bit like coming home when I stay at the Chelsea Cloisters as I lived on Kings Road as a child.
Lưu trú 2 đêm vào Tháng 5, 2024
Nadia E.B- Guest Experience Manager trả lời vào 13/05/2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

2/10 - Tồi

Ashraf

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The rooms are very poorly finished .
Lưu trú 4 đêm vào Tháng 4, 2024
Nadia E.B- Guest Experience Manager trả lời vào 07/05/2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

8/10 - Tốt

FABIO

Đi cùng gia đình
Thích: Sạch sẽ
It would be appreciate a bit of maintenance and repairs in the apartments. we changed apt because the bathroom conditions were very poor ( tiles broken, window glass broken, ruined furniture). Or maybe, we were simply unlucky this time while checkin'in and not every apt is in neglected conditions.
Lưu trú 5 đêm vào Tháng 4, 2024
Nadia E.B- Guest Experience Manager trả lời vào 01/05/2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

10/10 - Xuất sắc

James

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel does a great job of keeping the property and the rooms clean during your stay. Rooms come with everything you need and it feels very safe inside. Very easy walk to South Kensington Station to get into the city as well.
Lưu trú 11 đêm vào Tháng 4, 2024
Nadia E.B- Guest Experience Manager trả lời vào 30/04/2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

2/10 - Tồi

SUNA

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Nadia E.B- Guest Experience Manager trả lời vào 30/04/2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

6/10 - Được

Janet

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Needs repairs and updates done. Floors were very uneven areas of the floor was soft and spongy. Not handicap accessible only one elevator available as the other elevator was down for a repair.
Lưu trú 11 đêm vào Tháng 4, 2024
Nadia E.B- Guest Experience Manager trả lời vào 19/04/2024
Dear guest, I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters. We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service. However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service. Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned. Your reviews are very important for us, we want to enhance our service continuously. We would be very grateful to welcome you again to get the chance to reverse your impressions. With best regards, Nadia E.B - Guest Experience Manager

6/10 - Được

James

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
My only complaint is that despite the booking being for three adults, there was no bedsheet, pillow cases or duvet cover provided for the pullout bed. The pillows and duvet were found in the bedroom, but no actual bedding. It was late and I was tired after being at the hospital, so I slept in my clothes as it was, but this raises some concerns about how many other people have used the duvet, pillows and sofa-bed without bedding, and that someone else will now use it after me, clean though I am. Otherwise, everything else was great, and it was perfectly located for access to the Royal Brompton hospital.
Lưu trú 1 đêm vào Tháng 4, 2024
Nadia E.B- Guest Experience Manager trả lời vào 19/04/2024
Dear guest, I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters. We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service. However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service. Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned. Your reviews are very important for us, we want to enhance our service continuously. We would be very grateful to welcome you again to get the chance to reverse your impressions. With best regards, Nadia E.B - Guest Experience Manager

10/10 - Xuất sắc

Paul, Sheffield

Thích: Sạch sẽ
Lưu trú 2 đêm vào Tháng 4, 2024
Nadia E.B- Guest Experience Manager trả lời vào 11/04/2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

10/10 - Xuất sắc

Maria

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Muy amables. Teníamos un apart, y la verdad muy completo. Supermercado cerca
Lưu trú 3 đêm vào Tháng 3, 2024
Nadia E.B- Guest Experience Manager trả lời vào 05/04/2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 - Xuất sắc

Livinia

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
No frills so reasonable costs. Didn’t realise internet access was an extra so had to re-dress (having gone to bed) to go down to reception to enable.
Lưu trú 1 đêm vào Tháng 3, 2024
Nadia E.B- Guest Experience Manager trả lời vào 08/04/2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

10/10 - Xuất sắc

Alice

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 3, 2024
Nadia E.B- Guest Experience Manager trả lời vào 02/04/2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 - Xuất sắc

Mila

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Super! This is our first trip to London and we are so glad we found this hotel. The location is perfect, the service is great, (reception is helpful with any question and very friendly) Very clean and nice room with an incredible view (especially at night) In the room has everything necessary for a family. And what is important is the ability to cook & It helps a lot, especially when you are traveling with a small child. The only thing I didn't like was the smell when we checked in. But we quickly resolved this issue and continued to have a great time here without any pretensions. I will definitely come back again. I recommend this hotel for those who value their time and save money.
Lưu trú 3 đêm vào Tháng 3, 2024
Nadia E.B- Guest Experience Manager trả lời vào 09/04/2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 - Xuất sắc

Bronwyn

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Front desk staff Natalia and Sam are very friendly and helpful. Thank you for a great stay!
Lưu trú 11 đêm vào Tháng 3, 2024
Nadia E.B- Guest Experience Manager trả lời vào 26/03/2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

2/10 - Tồi

Calixto

Khách đi công tác
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Location is good as close to lot of Chelsea things but the area thanks to this building and the 24/7 besides is full of dodgy people . Place is full of prostitution, young backpackers and strange people . Never seen a room so dirty and disgusting in my life , how is this place allowed to operate legally is incredible
Lưu trú 3 đêm vào Tháng 3, 2024
Nadia E.B- Guest Experience Manager trả lời vào 30/04/2024
Dear Guest,Thank you for sharing your feedback. We take all comments seriously and strive to ensure the comfort and safety of our guests. However, I must clarify that the description of the area and the state of our accommodations does not align with our standards or the reality of our establishment.Chelsea is a vibrant neighborhood with a diverse community and a rich cultural heritage. While it is true that our location provides convenient access to many attractions, we do not tolerate any illegal activities in or around our premises. We have security measures in place to ensure the safety and well-being of our guests at all times.Regarding the cleanliness of our rooms, we take pride in maintaining high standards of cleanliness and hygiene. Our housekeeping team works diligently to ensure that all rooms are thoroughly cleaned and sanitized before each guest's arrival. If any issues are reported during your stay, we encourage guests to reach out to our reception team immediately so that we can address them promptly.We apologize if your experience did not meet your expectations, and we appreciate your feedback as it helps us to continually improve. If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to contact us directly.Regards,

8/10 - Tốt

Dilip, Poway

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great stay at a strategic location in Central London. The managers made it very convenient for us to extend our stay to two days and made necessary provisions.
Lưu trú 1 đêm vào Tháng 3, 2024
Nadia E.B- Guest Experience Manager trả lời vào 18/03/2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 - Xuất sắc

Derik

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very convenient location. Loved all the amenities in the room. Really helped us save on laundry and not eating out all the time. Perfect for the 2 of us.
Lưu trú 8 đêm vào Tháng 3, 2024
Nadia E.B- Guest Experience Manager trả lời vào 18/03/2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

8/10 - Tốt

McCall

Thích: Sạch sẽ
Great for what was needed. Basic up keep is stringly needed. Parking was a joke.
Lưu trú 2 đêm vào Tháng 3, 2024
Nadia E.B- Guest Experience Manager trả lời vào 18/03/2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

10/10 - Xuất sắc

Katina

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 9 đêm vào Tháng 2, 2024
Nadia E.B- Guest Experience Manager trả lời vào 05/03/2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 - Xuất sắc

Rosa Margarita

Đi cùng bạn đồng hành
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Es mi primera vez en londres ,entre 300 obciones elegi este hotel por los buenos comentariosde las personasque se alojaron alli, me gusto todo de la habitación, nos atendieron muy bien ,pequeña la habitación pero muy comoda ,con todo lo necesario, al final me fui contenta
Lưu trú 10 đêm vào Tháng 2, 2024
Nadia - Guest Experience Manager trả lời vào 26/02/2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

6/10 - Được

haluk

Khách đi công tác
So so.
6 minutes walking distance the metro. needs renovation. Bathroom is quite small and old. . Nothing special
Lưu trú 2 đêm vào Tháng 2, 2024
Nadia E.B- Guest Experience Manager trả lời vào 26/02/2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

8/10 - Tốt

JENNIFER

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 2, 2024
Nadia E.B- Guest Experience Manager trả lời vào 23/02/2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

10/10 - Xuất sắc

Adriana

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The staff so incredibly helpful. Nadia is the absolute best! My family and I visited from NY for a birthday celebration and we were accommodated to the upmost. I was even contacted after check out when we left behind our keys. Great for walking to museums and small cafes.
Lưu trú 3 đêm vào Tháng 2, 2024
Nadia E.B- Guest Experience Manager trả lời vào 22/02/2024
Dear Adriana,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

8/10 - Tốt

Lindsay

Đi cùng gia đình
Thích: Sạch sẽ
Good stay in London
Property had everything we needed but the temperature in the room was too hot. No heating was on and when reported nothing seemed to be done. The windows open too far to be safe with youngsters around. Otherwise great location and having the means to prepare meals was brilliant.
Lưu trú 3 đêm vào Tháng 2, 2024
Nadia E.B- Guest Experience Manager trả lời vào 23/02/2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

8/10 - Tốt

Mr

Khách đi công tác
Thích: Sạch sẽ, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Nadia E.B- Guest Experience Manager trả lời vào 21/02/2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

6/10 - Được

William

Đi theo nhóm
Thích: Sạch sẽ, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 2, 2024
Nadia E.B- Guest Experience Manager trả lời vào 20/02/2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

8/10 - Tốt

carlos eduardo

Thích: Sạch sẽ, tiện nghi phòng
Turismo
Localização muito boa, troca a roupa de cama e toalhas a cada 6 dias. Estacao de metro perto metro e supermercado ao lado Muito silencioso por mais que tem 80 aptos no mesmo andar.
Lưu trú 8 đêm vào Tháng 2, 2024
Nadia E.B- Guest Experience Manager trả lời vào 19/02/2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

4/10 - Kém

Khách đã xác thực

Thích: Sạch sẽ
Will not be booking again
Rooms are very cramped. Hardly had any sleep because you couldn’t control the heat. First room we were given was in a bad state of disrepair, second room offer was so cramped you had a real job getting around the bed
Lưu trú 1 đêm vào Tháng 2, 2024
Nadia E.B- Guest Experience Manager trả lời vào 14/02/2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

10/10 - Xuất sắc

T

Khách đi công tác
Thích: Sạch sẽ, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Nadia E.B- Guest Experience Manager trả lời vào 12/02/2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

4/10 - Kém

Johanna

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Was not like the pictures! Location was good, but apartment noisy and run down.
Lưu trú 3 đêm vào Tháng 2, 2024
Nadia E.B- Guest Experience Manager trả lời vào 10/02/2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

10/10 - Xuất sắc

Wanjakree

Thích: Sạch sẽ, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 1, 2024
Nadia E.B- Guest Experience Manager trả lời vào 07/02/2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

8/10 - Tốt

Javier

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our sofa was broken the first night but they came and replaced it the next day with an even better sofa bed.
Lưu trú 4 đêm vào Tháng 1, 2024
Nadia E.B- Guest Experience Manager trả lời vào 05/02/2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 - Xuất sắc

Irene

Đi theo nhóm
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Todo fenomenal. Servicio excelente y perfecta ubicación.
Lưu trú 3 đêm vào Tháng 1, 2024
Nadia E.B- Guest Experience Manager trả lời vào 30/01/2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

4/10 - Kém

Jo

Không thích: Tiện nghi, dịch vụ
Nice apt, but some shabby bits. Sofa was stained and had cigarette burns on it. Worst thing was the noise! No insulation on the windows at all so it was impossible to sleep. My room was on the ground floor which wouldn’t have helped. Also windows really were not secure either so that was a bit of a worry.
Lưu trú 1 đêm vào Tháng 1, 2024
Nadia E.B- Guest Experience Manager trả lời vào 30/01/2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

10/10 - Xuất sắc

Simon

Khách đi công tác
Thích: Sạch sẽ, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 1, 2024
Ralph Guest Relations trả lời vào 26/01/2024
Dear Guest, We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts. We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable. Warm regards, Ralph- Guest Experience Manager

10/10 - Xuất sắc

Kieran

Thích: Sạch sẽ, tiện nghi phòng
I totally recommend staying here!
The reception staff were so helpful. The room was gorgeous. I totally recommend staying here.
Lưu trú 1 đêm vào Tháng 1, 2024
Ralph Guest Relations trả lời vào 25/01/2024
Dear Guest Thank you so much for the great review as these are very important to us. I am so pleased you had a nice stay and I hope to see you very soon back at Chelsea Cloisters!

10/10 - Xuất sắc

María Teresa

Lưu trú 3 đêm vào Tháng 1, 2024
Ralph trả lời vào 25/01/2024
Dear Guest Thank you for the review as these are important to us. We hope to see you back soon at Chelsea Cloisters!

8/10 - Tốt

Lisa

Thích: Tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Great location but definitely needs some repairs done.
Lưu trú 6 đêm vào Tháng 1, 2024
Nadia E.B- Guest Experience Manager trả lời vào 30/01/2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

10/10 - Xuất sắc

KIN M R

Lưu trú 1 đêm vào Tháng 1, 2024
Ralph Guest Relations trả lời vào 25/01/2024
Dear Guest Thank you so much for the review as these are important to us. We hope to see you back soon at Chelsea Cloisters !

6/10 - Được

Hannah

Không thích: Sạch sẽ, tiện nghi phòng
The sink was dirty, shower didn’t drain well and the sheets had a lot of hairs left on them upon arrival. The tv has little to no channels. The kitchen had a few pots but no plates or bowls.
Lưu trú 2 đêm vào Tháng 1, 2024
Nadia E.B- Guest Experience Manager trả lời vào 20/01/2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

4/10 - Kém

Karina

Không thích: Tiện nghi phòng
Kedelig hotel oplevelse
Godt placeret i Chelsea. Vores værelse var i ringe stand. Maling var skallet af, det virkede som en vandskade der ikke var repareret. Man kunne ikke dreje vandet i badeværelset over på kold. Sofabordet manglede lim og var i stykker.
Lưu trú 3 đêm vào Tháng 1, 2024
Nadia E.B- Guest Experience Manager trả lời vào 20/01/2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

10/10 - Xuất sắc

Simon

Đi theo nhóm
Thích: Sạch sẽ, tiện nghi phòng
Always a great experience
Lưu trú 1 đêm vào Tháng 1, 2024
Nadia E.B- Guest Experience Manager trả lời vào 15/01/2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

8/10 - Tốt

shannan, New York

Đi cùng bạn đồng hành
The property is not in the best condition but absolutely acceptable for the price. The walls in room peeling on ceiling. Bed linens surprisingly nice! No full length mirror in room. But plenty of mirrors in the hallways near elevator if you need to check out your outfit. 😀. The staff at front desk seem to always be available !! The neighborhood is 5 star !
Lưu trú 5 đêm vào Tháng 1, 2024
Nadia E.B- Guest Experience Manager trả lời vào 08/01/2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

6/10 - Được

Karol

Đi cùng gia đình
Thích: Sạch sẽ
Great location close to South Kensington Station & Natural History Museum. Rented the business penthouse for extra space for our family of 4 for four nights. Disappointed in this unit being advertised as something different…I booked it as it was supposed to have 2 Queen beds and, instead, it had 2 double beds. I could have rented a different place for cheaper. No coffee or tea, kitchen was sparse for supplies, shower water was lukewarm, paint peeling off walls..etc. Enjoyed the location, but wish I had booked somewhere else.
Lưu trú 4 đêm vào Tháng 1, 2024
Nadia E.B- Guest Experience Manager trả lời vào 08/01/2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

10/10 - Xuất sắc

Estela garcia

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Tiện nghi, dịch vụ
Esta en buena ubicación con el train pars sslir a donde uno quiera, es un lugar seguro, se ve mucha gente bien, lo unico feo es que el primer dia cobraron wifi y ya lo habia pagado, pero esta muy cómodo.
Lưu trú 5 đêm vào Tháng 12, 2023
Nadia E.B- Guest Experience Manager trả lời vào 08/01/2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,