Dear Michelle, thank you for taking the time to leave us a review! I am sad to hear your stay was not satisfactory. We started the full refurbishment of our property and I hope you will give us another chance by staying in one of our newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Dear Michelle, thank you for taking the time to leave us a review! I would love to know more about your impressions and feedback. We started the full refurbishment of our property and we would love to welcome you back, this time in one of our newly renovated rooms!Kind regardsDalibor

Dear Irene,Thank you so much for your wonderful review! We're delighted to hear that you appreciated the thoughtful touches we strive to provide in our rooms, such as quality towels, toiletries, and a good shower. Ensuring our guests have everything they need for a comfortable stay is always our top priority, and we're pleased to hear that you found the amenities to your satisfaction.It's also fantastic to know that you found our reception staff to be knowledgeable and friendly. We pride ourselves on delivering excellent service, and we're thrilled that our team was able to enhance your experience with their expertise and hospitality.Thank you once again for choosing to stay with us, and for taking the time to share your feedback. We look forward to welcoming you back for another enjoyable stay in the future!Kind regards,

Hi Andrew, thank you for taking the time to leave us a review. I am sorry you were disappointed by your stay. Your comments about the bed has been noted and our maintenance team has been dispatched so that this issue can be investigated. We started the full refurbishment of our property and we hope you will give us another chance by staying in one of our newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Dear Karen, Thank you so much for choosing to stay at Citadines Holborn-Covent Garden London and for taking the time to review your recent stay. We are glad that you had a good stay with us and we appreciated your valued feedback. I am delighted that you found the value, sleep quality and service to your liking as we strive to provide the best guest experience possible. Thank you for giving us a suggestion regarding more space needed for the toiletries and we have already forwarded it to the management and we are going to take that into the suggestion. Thank you once more for sharing your comments with us and we look forward in welcoming you again in the future.

Dear Danielle, thank you for taking the time to leave us a review. I am sad you were disappointed by your stay and that we were unable to act on your request for a double bed. Unfortunately these requests are subject to availability and I am sad we were unable to help you on your arrival day due to our hotel being fully booked and having no availability to change your room. I hope you will give us another chance in the future. Regards, Selma Tran-Van / Front Office Manager

Dear Dat, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us and that you would love to come back. We started the full refurbishment of our property and we would love to welcome you back, this time in one of our newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Hi Kimmy, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us and that will visit us again. We started the full refurbishment of our property and we would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Hi Liliana, thank you for taking the time to leave us a review! I am glad you enjoyed our central and well-connected location. I am sorry you had some issues with noise in your room, please rest assured that an investigation is ongoing and this will be actioned so that it does not happen again. Due to our ongoing refurbishment, our contractors had to work on the hot water pipes during a certain period as mentioned to you the day before. I am sorry this created discomfort during your stay and I hope you will give us another chance soon by staying in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Hi Keita, thank you for taking the time to leave us a review! I am glad you had a pleasant stay with us and that you particularly liked the kitchen area of the apartment, how comfortable and easy it was to use. I am glad that you will be thinking of us for your next trip! We started the full refurbishment of our property and would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Hi Sylvia, thank you for taking the time to leave us a review! I am glad you enjoyed a comfortable stay with your cat and that you particularly liked our central and well-connected location, in Holborn Covent Garden. We started the full refurbishment of our property and would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Dear Guest, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us however I am sorry that you were unable to reach your preferred temperature in the room. The matter will be investigated so that this issue does not happen again. We started the full refurbishment of our property and we would love to welcome you back in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Hi Catia, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us and that you particularly liked our central and well-connected location, in Holborn Covent Garden. We started the full refurbishment of our property and would love to welcome you back in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Dear Helena, thank you for taking the time to leave us a review. I am sorry your stay was disappointing and that you were stuck in one of our lift for 30 minutes. Our security and safety procedures were followed and I am glad you were able to reach your room safely after this incident. We tried to contact you via phone and email however, unfortunately, we were unable to reach you. We started the full refurbishment of our property and I hope you will give us another chance by staying in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Hi Radhika, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us. We are in the middle of the full refurbishment of our property and would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Dear Guest, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us and that you particularly liked our central and well-connected location, in Holborn Covent Garden. You mentioned our staff was friendly and helpful and I am gas we impacted your stay positively. I am sorry you did not have a good WiFi connection and we will do our best to remedy this as your comment has been forwarded to our maintenance team. We started the full refurbishment of our property and we would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Dear Ludovic, thank you for taking the time to leave us a review! I am sorry that you stay with us was not satisfactory. We would love to hear more about what we could do to improve. We started the full refurbishment of our property and I hoe you will give us another chance by staying in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Hi Shamsul, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us and that you particularly liked our staff that you described as incredibly helpful and professional. We try to give our guests the best experience possible and I am delighted that we impacted your stay positively. I am glad we were able to help with your heating issue! We are in the middle of the full refurbishment of our property and would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Hi Sharon, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us. We are in the middle of the full refurbishment of our property and would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Hi Ching Man, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us. We started the refurbishment of the property and we would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Hi Bijan, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us and that you particularly liked our central and well-connected location, in Holborn Covent Garden. We started the refurbishment of the property and would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Hi Lara, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us. We started the full refurbishment of our property and we would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Hi Sara, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us and that you particularly liked our convenient location, in Holborn Covent Garden. We started the refurbishment of the full property and would love to welcome you back soon, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Dear Luc, thank you for taking the time to leave us a review! I am glad you had a pleasant stay with us and that you particularly liked the complimentary coffee machine in the lobby. You also mentioned you enjoyed our central and well-connected location, in Holborn Covent Garden. I am sorry you were disappointed by the room and its soundproofing. Your comments have been noted and will be actioned as we are currently in the middle of the full renovation of the property. We hope to welcome you back soon, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Hi Lyette, thank you for taking the time to leave us a review! I'm glad you enjoyed your stay with us and would love to hear more about what you liked about your stay and what we could have done better. Do not hesitate to contact us directly. We started the refurbishment of our property and would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Dear Guest, thank you for taking the time to leave us a review! I am glad you enjoyed your stay with us. We started the full refurbishment of our property a few weeks ago and I hope to welcome you back soon, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Dear Georgina, thank you for taking the time to leave us a review! I am glad you enjoyed your stay with us. We started the full refurbishment of our property a few weeks ago and I hope to welcome you back soon, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Dear Rocco, thank you for taking the time to leave us a review! I am glad you enjoyed your stay with us and that you particularly liked our central and well-connected location, in Holborn Covent Garden. We started the full refurbishment of our property a few weeks ago and I hope to welcome you back soon, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Hi Lien Mei, thank you for taking the time to leave us a review! I am happy that you enjoyed your stay with us and that you particularly liked our central and well-connected location. I am sorry you had some issues with the cleaning of the room, your comments has been forwarded to our housekeeping team and will be acted upon. The refurbishment of our property has started and I hope that you will give us another chance by staying in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Hi Philip, thank you for taking the tine to leave us a review! I am happy you enjoyed your stay with us and that you particularly liked our central and well connected location, in Holborn Covent Garden. I'm sorry you were disappointed by the size of the TV. We are currently awaiting the start of the full refurbishment of our property and I am glad to say that all the TVs in the room will be upgraded! We hope to welcome you back soon! Kind regards, Selma Tran-Van / Front Office Manager

Hi Peter, thank you for taking the time to leave us a review! I an happy you enjoyed a pleasant stay with us and that you particularly liked our central and very well connected location, in Holborn Covent Garden. Thank you for praising our staff, I'm glad they were able to help you during your stay! We hope to welcome you back soon as we are currently awaiting the start of the full refurbishment of our property! Kind regards, Selma Tran-Van, Front Office Manager

Hi Veronica, thank you for taking the time to leave us a review! I'm sorry your stay with us was not up to your expectations and I would love to hear more about your feedback. Please do not hesitate to contact us directly. We hope you will give us another chance in the future, as we are currently awaiting the full refurbishment of our property! Kind regards, Selma Tran-Van / Front Office Manager

Hi Kunie, thank you for taking the time to leave us a review! We hope you have enjoyed your stay with us and we would love to hear more about what you were satisfied with and what you didn't appreciate. Do not hesitate to contact us directly! We officially started the full refurbishment of our property and hope to welcome you back soon, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Dear Kiyozumi, thank you for takig the time to leave us a review! We are very happy you enjoyed a comfortable stay with us and that you particularly liked our central and well connected location, in Holborn Covent Garden. We're glad you had time to enjoy to amenities of the room such as the kitchenette and the microwave that you found convenient. We hope to welcome back soon! Kind regards, Selma Tran-Van / Front Office Manager

Dear Guest, thank you for taking the time to leave us a review and for giving us a perfect score! We are very happy you enjoyed a comfortable stay with us and that you particularly liked our convenient location. We're glad you had time to enjoy all the amenities of your room, especially the kitchen area! We hope you will choose us again in the future! Kind regards, Selma Tran-Van - Front Office Manager

Hi Minori, thank you for taking the time to leave us a review and for giving us a perfect score! We are very happy you enjoyed a comfortable stay with us! We hope you will choose us again in the future! Kind regards, Selma Tran-Van - Front Office Manager

Hi Allison, thank you for taking the time to leave us a review! We are very happy you enjoyed a comfortable stay with us and that you particularly liked our very quiet and central location. We're glad you had time to enjoy all the amenities of your room, especially the AC in the room! We hope you will choose us again in the future! Kind regards, Selma Tran-Van - Front Office Manager

Hi Fernando, thank you for taking the time to leave us a review! We are very happy you enjoyed a comfortable stay with us. We hope you will choose us again in the future! Kind regards, Selma Tran-Van - Front Office Manager

Hi Cindy, thank you for taking the time to leave us a review! We are very happy you enjoyed a comfortable stay with us and that you particularly liked our central location, in Holborn Covent Garden. I am sorry about the issue with the elevator, an external contractor has been called and it should be fixed really soon. We hope you will choose us again in the future! Kind regards, Selma Tran-Van - Front Office Manager

Hi Liana, thank you for taking the time to leave us a review! We are very happy you enjoyed a comfortable stay with us and that you particularly liked our central and very well connected location, in Holborn Covent Garden. We hope you will choose us again in the future! Kind regards, Selma Tran-Van - Front Office Manager

Hi Dawn, thank you for leaving us a review. We are sorry you did not enjoy your stay with us. We strive to give our guests the best experience possible and we have clearly failed this time. We would love to hear more about your experience and what you think could be improved in our property. Please don't hesitate to contact us directly. Kind regards, Selma Tran-Van - Front Office Manager

Hi Michelle, thank you for taking the time to leave us a review and for giving us a perfect score! We are very happy you enjoyed a spotless comfortable stay with us. Thank you for praising our staff, I know Anamaria will be thrilled to know you had a good experience with us! We're glad you particularly liked our central location in Holborn Covent Garden. We hope you will choose us again in the future! Kind regards, Selma Tran-Van - Front Office Manager

Bonjour Guillaume, merci d'avoir pris le temps de nous laisser un avis et de nous avoir donné un score parfait ! Nous sommes très heureux que vous ayez apprécié un séjour confortable avec nous. Je suis désolée qu'il y ait eu une odeur dans votre chambre à votre arrivée, nous sommes un Apart'Hotel non fumeur et soyez assuré que l'odeur que vous avez signalée fera l'objet d'une enquête. Nous espérons que vous nous choisirez à nouveau à l'avenir! Cordialement, Selma Tran-Van - Front Office Manager

Hi Christian, thank you for taking the time to leave us a review and for giving us a perfect score! We are very happy you enjoyed a comfortable stay with us. We hope you will choose us again in the future! Kind regards, Selma Tran-Van - Front Office Manager

Hi Jodi, thank you for taking the time to leave us a review and giving us a perfect score! We are very happy you enjoyed a comfortable stay with us. We hope you will choose us again in the future! Kind regards, Selma Tran-Van - Front Office Manager

Hi Allan, thank you for taking the time to leave us a review! We are very happy you enjoyed a comfortable stay with us. Thank you for for praising our team! You will be happy to hear that we are currently waiting on the start of the full refurbishment of our property. We hope you will choose us again in the future! Kind regards, Selma Tran-Van - Front Office Manager

Dear Robert,First of all thank you so much for sharing your review with us. We are glad that you had an enjoyable stay at Citadines Holborn. Thank you for your nice comments about the location and facilities that we offer. We look forward to welcoming you back soon and until then we send you our very best wishes.Daniela Codreanu

Dear Angeline,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your kind words about our establishment and are glad to hear that overall, your one-night stay was enjoyable.We apologize for the inconvenience you experienced with the Wi-Fi in your room. We understand how frustrating it can be to rely on alternative options for internet access, and we apologize for any inconvenience this may have caused you during your stay. Our team is dedicated to providing a seamless and enjoyable experience for all our guests, and we take this matter seriously.Please rest assured that we have addressed the issue with our IT department, and steps are being taken to ensure that our Wi-Fi connectivity is reliable in all guest rooms. We appreciate your patience and understanding, and we apologize for any inconvenience this may have caused you.Should you choose to stay with us again in the future, we would be more than happy to assist you with any specific requirements or preferences you may have, including ensuring a strong and reliable Wi-Fi connection in your room.Once again, we sincerely apologize for the inconvenience you encountered, and we appreciate your valuable feedback. We hope to have the opportunity to welcome you back to our hotel and provide you with an exceptional experience.Warm regards,The Management Team

Dear Aileen,Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your positive comments about the amenities provided in the room, including the fridge and microwave. We strive to ensure that our guests have everything they need for a comfortable and convenient stay, so it's wonderful to hear that these facilities were useful to you.We hope you had a pleasant and enjoyable experience overall during your stay. If there is anything else you would like to share or any suggestions you may have to help us further enhance our services, please don't hesitate to let us know. We value your feedback and take it into consideration as we continuously work to improve the quality of our accommodations and services.Once again, thank you for choosing to stay with us. We look forward to welcoming you back on your next visit.Warm regards,The Management Team

Dear Samuel,Thank you for staying at Citadines Holborn and for taking the time to write about your stay with us. I have noted your comments about the APP to use the laundry facilities. We will try to improve on this area of inconsistency in our department.I will share your feedback with the entire team and sincerely hope that we will have the pleasure of hosting you once again.Best wishes,Daniela Codreanu