Tất cả nhận xét được hiển thị đều là từ trải nghiệm thật của khách. Chỉ những khách đã đặt kỳ lưu trú với chúng tôi mới có thể gửi nhận xét. Chúng tôi xác thực nhận xét theo nguyên tắc của mình và đăng tất cả nhận xét, dù tích cực hay tiêu cực.Thông tin thêmMở trong cửa sổ mới
Đánh giá 10 - Xuất sắc. 397/1003 nhận xét" "
10 - Xuất sắc
397
Đánh giá 8 - Tốt. 369/1003 nhận xét" "
8 - Tốt
369
Đánh giá 6 - Được. 146/1003 nhận xét" "
6 - Được
146
Đánh giá 4 - Kém. 50/1003 nhận xét" "
4 - Kém
50
Đánh giá 2 - Tồi. 41/1003 nhận xét" "
2 - Tồi
41
8,8/10
Sạch sẽ
8,4/10
Nhân viên & dịch vụ
8,2/10
Tiện nghi, dịch vụ
8,2/10
Điều kiện & cơ sở vật chất nơi lưu trú
8,0/10
Thân thiện với môi trường
Nhận xét
10/10 - Xuất sắc
Martyn
28/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent location, very friendly staff, room was perfect!
Martyn
Lưu trú 2 đêm vào Tháng 5, 2024
10/10 - Xuất sắc
MOUZAM
Đi cùng gia đình và trẻ nhỏ
28/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent staff and amazing services,nice dinning options , rooms were also nice and clean. Good staff very helpful.
MOUZAM
Lưu trú 1 đêm vào Tháng 5, 2024
Shaun trả lời vào 28/05/2024
Thank you for your wonderful review. I am thrilled to hear that you enjoyed our excellent staff and amazing services. It’s great to know that you found our dining options, as well as our rooms, to your satisfaction. Our team strives to provide the highest level of hospitality, and your kind words are truly appreciated.We hope to have the pleasure of welcoming you back to our hotel soon.Warm regards,Shaun MooreGeneral Manager
8/10 - Tốt
Simon
25/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Simon
Lưu trú 1 đêm vào Tháng 5, 2024
Janith De Silva, Guest Services Manager trả lời vào 27/05/2024
Dear Simon, Greetings from Crowne Plaza, Kings cross, London!We are absolutely delighted that you enjoyed the ‘Crowne Plaza’ experience. Positive feedback makes our efforts worthwhile and inspires our team to strive to achieve higher levels of guest satisfaction and delight. It was a privilege having you with us and thank you for taking your time to review Crowne Plaza.Thank you and Best Regards,
10/10 - Xuất sắc
Andrew
21/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hrrat
Andrew
Lưu trú 2 đêm vào Tháng 5, 2024
Shaun trả lời vào 22/05/2024
Thank you for taking the time to share your wonderful feedback about your recent stay at Crowne Plaza Kings Cross. We are delighted to hear that you had a pleasant experience and that our team was able to make your stay memorable.At Crowne Plaza Kings Cross, we strive to provide exceptional service and comfort to all our guests, and it is gratifying to know that our efforts were appreciated. Your kind words about our [specific aspect, e.g., "accommodations," "service," "amenities," etc.] are particularly encouraging for our team.We look forward to welcoming you back to our hotel in the near future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Warm regards,Shaun MooreGeneral ManagerCrowne Plaza Kings Cross
8/10 - Tốt
Anna
13/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Decent hotel in the nice neighborhood. Staff is super helpful. Room was very clean and comfortable. There’s a street with bunch of restaurants and cafes just a couple of blocks away.
Anna
Lưu trú 2 đêm vào Tháng 4, 2024
Shaun trả lời vào 14/05/2024
Thank you for sharing your wonderful feedback about your recent stay at the Crowne Plaza Kings Cross. I am thrilled to hear that you found our hotel to be located in a nice neighborhood and that you had a comfortable and enjoyable experience.Our team takes great pride in providing exceptional service, and I am pleased to know that our staff were super helpful during your stay. It's also fantastic to hear that you appreciated the cleanliness and comfort of your room. We strive to ensure that each guest enjoys a spotless and cozy environment.I'm glad you had the opportunity to explore the vibrant local area and enjoyed the variety of restaurants and cafes just a couple of blocks away. Our location is indeed one of our many advantages, and it's great to know it added to your positive experience.Thank you once again for your kind words. We look forward to welcoming you back to the Crowne Plaza Kings Cross in the near future.Warm regards,Shaun MooreGeneral ManagerCrowne Plaza Kings Cross
8/10 - Tốt
Frederic
Đi cùng gia đình
12/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Tres bien. Proche king's Cross.
Chambre tres propre.
Frederic
Lưu trú 4 đêm vào Tháng 5, 2024
Shaun trả lời vào 13/05/2024
Thank you for taking the time to share your kind words about your recent stay at Crowne Plaza Kings Cross. It's truly delightful to hear that you had such a positive experience with us.Our team takes great pride in providing exceptional service and ensuring that every guest feels welcome and valued during their time with us. It's fantastic to know that we were able to meet your expectations and create a memorable stay for you.
2/10 - Tồi
Netnaphit
11/05/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very tiny washrooms small rooms
Netnaphit
Lưu trú 3 đêm vào Tháng 5, 2024
Janith De Silva, Guest Services Manager trả lời vào 11/05/2024
Dear Netnaphit, Greetings from Crowne Plaza, Kings cross, London!Thank you very much for sharing your experience about Crowne Plaza Hotel. We have taken note of the concern raised and will ensure that the same is shared with the team to take necessary action wherever possible. Looking forward to welcoming you back at the Crowne Plaza soon!
8/10 - Tốt
Kamil
08/05/2024
Kamil
Lưu trú 4 đêm vào Tháng 5, 2024
Shaun trả lời vào 28/05/2024
Thank you for your wonderful review. I am thrilled to hear that you enjoyed our excellent staff and amazing services. It’s great to know that you found our dining options, as well as our rooms, to your satisfaction. Our team strives to provide the highest level of hospitality, and your kind words are truly appreciated.We hope to have the pleasure of welcoming you back to our hotel soon.Warm regards,Shaun MooreGeneral Manager
8/10 - Tốt
Alessio
Đi cùng gia đình
07/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Alessio
Lưu trú 3 đêm vào Tháng 5, 2024
Shaun trả lời vào 08/05/2024
Thank you for gracing us with your last-minute decision to stay at our Crowne Plaza Kings Cross. Your spontaneous choice is truly appreciated, and we're delighted that you found comfort and satisfaction during your time with us.Here at Crowne Plaza Kings Cross, we're dedicated to creating memorable experiences for all our guests, whether planned or spontaneous. Your kind words encourage us to continue delivering the high standard of service we pride ourselves on.If there's anything else we can do to enhance your stay or if you have any special preferences, please feel free to let us know. Your comfort and satisfaction are our top priorities.We hope to have the pleasure of hosting you again soon, whether it's another spontaneous visit or a meticulously planned stay. Until then, safe travels and warm regards from all of us here at Crowne Plaza Kings Cross.Warm regards,
8/10 - Tốt
Mark
Đi cùng gia đình
04/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly staff & good breakfast
Mark
Lưu trú 2 đêm vào Tháng 5, 2024
8/10 - Tốt
GLENDA, Mundare
Đi theo nhóm
04/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quite a ways from shopping and theatre district
Small market area near by with lots of eateries
Everything closes fairly early especially on a Saturday night
GLENDA
Lưu trú 2 đêm vào Tháng 5, 2024
Ciara trả lời vào 04/05/2024
Dear Glenda,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.There are plenty of choice of restaurants nearby down Exmouth Market, which is a few minutes’ walk away and the closing time for the shops and restaurants there is standard.We are also walking distance to the British Museum, Charles Dickens Museum, Transport Museum, and you can easily get to other attractions either by bus or train.The theatre district is only 15 minutes a car.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services Manager
8/10 - Tốt
reza
Khách đi công tác
02/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is new and very quiet. Room was clean and staff were helpful.
reza
Lưu trú 4 đêm vào Tháng 4, 2024
Janith De Silva, Guest Services Manager trả lời vào 02/05/2024
Dear Reza, Greetings from Crowne Plaza, Kings cross, London!Thank you for taking the time to share your experience of your stay at the Crowne Plaza Hotel. We are glad to hear that you had a comfortable stay and that you were fully satisfied with our services. It is very encouraging for us to receive positive feedback from our valued guests. We will be delighted to welcome you back to our hotel, shall your plans bring you to Crowne Plaza Hotel again in the future.Thank you and Best Regards,
8/10 - Tốt
Roseann
01/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly,helpful hotel staff x excellent breakfast very well organised for such a big hotel.
A longer walk from station to hotel than advised.
Roseann
Lưu trú 3 đêm vào Tháng 4, 2024
Janith De Silva, Guest Services Manager trả lời vào 03/05/2024
Dear Roseann, Greetings from Crowne Plaza, Kings cross, London!Thank you very much for visiting Crowne Plaza Hotel and we appreciate you taking the time to share your feedback with us. We are pleased to know that you have enjoyed your stay with us, and you were satisfied with our services and facilities.Your comments about our team members are really inspiring and will definitely be shared with our colleagues, to motivate them to continuously provide genuine hospitality service to all our guests. We look forward to seeing you again for another memorable experience at our hotel and, assuring you of our best attention and services at all times. Thank you and Best Regards,
10/10 - Xuất sắc
ELISAVET
Đi cùng gia đình và trẻ nhỏ
01/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent facilities and service, many places to visit (British Museum, Platform 9 & 3/4 Harry Poter, is about ten minutes' walk, bus stops everywhere around etc), marvellous breakfast, very clean rooms.
ELISAVET
Lưu trú 3 đêm vào Tháng 4, 2024
Shaun trả lời vào 01/05/2024
I hope this message finds you well. On behalf of the entire team at Crowne Plaza Kings Cross, I want to extend my sincere gratitude for your glowing review of your recent stay with us.It brings us immense joy to hear that you enjoyed our excellent facilities and service. Providing our guests with a comfortable and memorable experience is our top priority, and it's truly rewarding to know that we succeeded in doing so during your time with us.We are thrilled to hear that you found our location convenient and were able to explore nearby attractions such as the British Museum and Platform 9 & 3/4 from Harry Potter, both just a short stroll away. Our central location with easy access to bus stops further adds to the convenience of exploring the vibrant city of London.Additionally, we are delighted that you enjoyed our marvellous breakfast and found our rooms to be very clean. Maintaining high standards of cleanliness and providing a delicious breakfast selection are essential aspects of our commitment to excellence, and we are thrilled that you appreciated these efforts.Your kind words serve as motivation for our team to continue delivering exceptional service to all our guests. We are grateful for your appreciation and look forward to welcoming you back for another wonderful stay in the future. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Thank you once again for choosing to stay at Crowne Plaza Kings Cross. We can't wait to have the pleasure of hosting you again soon.Warm regards,
10/10 - Xuất sắc
Mousstafa
Đi cùng gia đình và trẻ nhỏ
30/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The room is big,clean and have a comfortable bed.Quiet and very nice.
Mousstafa
Lưu trú 3 đêm vào Tháng 4, 2024
Shaun trả lời vào 01/05/2024
I hope this message finds you well. I wanted to personally thank you for taking the time to share your wonderful feedback about your recent stay at our hotel. My name is Shaun Moore, and I am the General Manager here at Crowne Plaza Kings CrossI am thrilled to hear that you had such a pleasant experience during your stay with us. It brings me great joy to know that you found your room to be spacious, clean, and equipped with a comfortable bed. Creating a peaceful and relaxing environment for our guests is one of our top priorities, and I am delighted that we succeeded in providing you with a quiet and pleasant atmosphere.Your kind words about our hotel mean the world to us, and they serve as a testament to the hard work and dedication of our team. We take great pride in delivering exceptional service and ensuring that every guest feels comfortable and well taken care of during their time with us.Thank you once again for choosing to stay at Crowne Plaza Kings Cross. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another enjoyable stay in the future. If there is anything we can do to make your next visit even more memorable, please do not hesitate to reach out to us.Warm regards,Shaun Moore
10/10 - Xuất sắc
Joao
27/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Joao
Lưu trú 3 đêm vào Tháng 4, 2024
Janith De Silva, Guest Services Manager trả lời vào 29/04/2024
Dear Joao, Greetings from Crowne Plaza, Kings cross, London!Thank you for taking the time to share your experience of your stay at the Crowne Plaza Hotel. We are glad to hear that you had a comfortable stay and that you were fully satisfied with our services. It is very encouraging for us to receive positive feedback from our valued guests. We will be delighted to welcome you back to our hotel, shall your plans bring you to Crowne Plaza Hotel again in the future.Thank you and Best Regards,
10/10 - Xuất sắc
Kevin
26/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Kevin
Lưu trú 5 đêm vào Tháng 4, 2024
Janith De Silva, Guest Services Manager trả lời vào 28/04/2024
Dear Kevin, Greetings from Crowne Plaza, Kings cross, London!Thank you for taking the time to share your experience of your stay at the Crowne Plaza Hotel. We are glad to hear that you had a comfortable stay and that you were fully satisfied with our services. It is very encouraging for us to receive positive feedback from our valued guests. We will be delighted to welcome you back to our hotel, shall your plans bring you to Crowne Plaza Hotel again in the future.Thank you and Best Regards,
8/10 - Tốt
Joanne
20/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Actually one of my favourite hotels in London.
Joanne
Lưu trú 1 đêm vào Tháng 4, 2024
Janith De Silva, Guest Services Manager trả lời vào 22/04/2024
Dear Joanne, Greetings from Crowne Plaza, Kings cross, London!We are absolutely delighted that you enjoyed the ‘Crowne Plaza’ experience. Positive feedback makes our efforts worthwhile and inspires our team to strive to achieve higher levels of guest satisfaction and delight. It was a privilege having you with us and thank you for taking your time to review Crowne Plaza.Thank you and Best Regards,
10/10 - Xuất sắc
bonnie, Edmonton
Đi cùng bạn đồng hành
20/04/2024
The rooms are spacious and very clean. Lots of amenites included. Very close to coffee places and pubs.
bonnie
Lưu trú 1 đêm vào Tháng 4, 2024
Ciara trả lời vào 21/04/2024
Dear BonnieThank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good and you were happy with the amenities and our location.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services Manager
10/10 - Xuất sắc
Donna
19/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel, excellent, friendly staff, only 10 mins walk to King's Cross.
Bus 63 came regularly, the are also cabs about 4 mins from Kings Cross.
Parking spaces are at the hotel.
Donna
Lưu trú 2 đêm vào Tháng 4, 2024
Shaun trả lời vào 20/04/2024
It sounds like you had a fantastic experience at the Crowne Plaza Kings Cross! It's always a pleasure to hear about friendly staff and convenient amenities. If you enjoyed your stay, leaving a review or mentioning your positive experience can be a great way to show appreciation. It seems like the hotel's location and transportation options made your visit even more enjoyable. If you plan to visit again, you know you have a reliable option for accommodation.
10/10 - Xuất sắc
Vincenzo
Đi cùng gia đình
15/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quality of service is very good . Dining options in hotel are limited , however appreciate the possibility yo get uber delivery.
Vincenzo
Lưu trú 5 đêm vào Tháng 4, 2024
Janith De Silva, Guest Services Manager trả lời vào 15/04/2024
Dear Vincenzo, Greetings from Crowne Plaza, Kings cross, London!Thank you very much for visiting Crowne Plaza and we appreciate you taking the time to share your feedback with us. While appreciating the positive endorsements, we have taken note of the concerns raised and will ensure that the same is shared with the team to take necessary action. We do hope that you will visit us again in the near future and look forward to serving you once again! Thank you and Best Regards,
10/10 - Xuất sắc
Ed
15/04/2024
Ed
Lưu trú 3 đêm vào Tháng 4, 2024
6/10 - Được
Sara, Mansfield
Đi cùng gia đình
14/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Had an ok stay. Room was tiny, even by London standards. Other than that it’s a pretty average hotel.
Sara
Lưu trú 1 đêm vào Tháng 4, 2024
Shaun trả lời vào 15/04/2024
Thank you for taking the time to address my feedback. I appreciate your understanding regarding the size of the room. Despite this, I found the Crowne Plaza to be a comfortable stay overall.I look forward to possibly returning in the future and experiencing more of what the hotel has to offer.Best regards,
10/10 - Xuất sắc
Amy
Đi cùng bạn đồng hành
14/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very convenient to get to from kings x and the staff very accommodating. Room lovely and bed super comfy! Thankyou
Amy
Lưu trú 1 đêm vào Tháng 4, 2024
Shaun trả lời vào 15/04/2024
Thank you so much for your kind words! I'm thrilled to hear that you found our hotel convenient and our staff accommodating. It's fantastic to know that you enjoyed your lovely room and had a super comfy bed to rest in.We appreciate your feedback and hope to welcome you back for another great stay in the future!Warm regards,
10/10 - Xuất sắc
Rupinder
Đi cùng gia đình và trẻ nhỏ
14/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff were super friendly and helpful for such a busy hotel
Rupinder
Lưu trú 2 đêm vào Tháng 4, 2024
Shaun trả lời vào 15/04/2024
Thank you very much for your kind words about our staff! It means a lot to us that you found them super friendly and helpful, especially in the midst of a busy period.We take great pride in our team's dedication to providing excellent service, and we're delighted to hear that it made a positive impact on your stay.We hope to welcome you back to our hotel soon for another enjoyable experience!Warm regards,
10/10 - Xuất sắc
Vincenzo
10/04/2024
Vincenzo
Lưu trú 5 đêm vào Tháng 4, 2024
Ciara trả lời vào 16/04/2024
Dear Vincenzo,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services Manager
8/10 - Tốt
Markus
Đi cùng gia đình
10/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sehr nett. Sauber. Gutes Frühstück. Bushaltestelle 50m vor der Tür.
Markus
Lưu trú 3 đêm vào Tháng 4, 2024
Shaun trả lời vào 10/04/2024
Vielen Dank für Ihr freundliches Feedback zu Ihrem Aufenthalt in unserem Hotel. Mein Name ist Shaun Moore, und es freut mich sehr zu hören, dass Sie mit unserem Service zufrieden waren.Es ist immer schön zu hören, dass unsere Gäste die Sauberkeit und das gute Frühstück genossen haben. Auch freut es uns, dass Ihnen die Lage des Hotels gefallen hat, mit der Bushaltestelle nur 50 Meter von unserer Tür entfernt.Wir bemühen uns stets, unseren Gästen einen angenehmen Aufenthalt zu bieten, und Ihr Lob ist eine Bestätigung dafür, dass wir auf dem richtigen Weg sind.Sollten Sie in Zukunft wieder Pläne für einen Aufenthalt in unserer Stadt haben, würden wir uns sehr freuen, Sie erneut bei uns begrüßen zu dürfen. Bitte zögern Sie nicht, uns zu kontaktieren, wenn wir Ihnen in irgendeiner Weise behilflich sein können.Nochmals vielen Dank, dass Sie sich für unser Hotel entschieden haben. Wir freuen uns darauf, Sie bald wieder bei uns willkommen zu heißen.Herzliche Grüße,
10/10 - Xuất sắc
Andrea
Đi cùng gia đình và trẻ nhỏ
10/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location for my daughter’s audition at Urdang, the staff were friendly and welcoming and the room was good.
Andrea
Lưu trú 1 đêm vào Tháng 4, 2024
Shaun trả lời vào 11/04/2024
Thank you so much for choosing to stay with us during your daughter's audition at Urdang! We are thrilled to hear that you found our location convenient and that your overall experience with us was positive.It warms our hearts to know that our staff made you feel welcome and that you found them friendly during your time with us. Providing exceptional service with a warm smile is something we strive for, so it's fantastic to hear that we succeeded in making you feel at home.We're also delighted that you found your room to be comfortable and suitable for your needs. Your comfort and satisfaction are of the utmost importance to us, and we are pleased to hear that we met your expectations.We hope that your daughter's audition went wonderfully and that the entire experience was memorable for both of you. If there is anything else we can do to enhance your stay or if you plan to visit the area again, please do not hesitate to reach out.Thank you once again for your kind words, and we look forward to welcoming you back to [Hotel Name] in the future!Warm regards,
8/10 - Tốt
Nicholas
07/04/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel. Quite a walk from tube station but easy to get bus or taxi. Breakfast not the cheapest but was of decent standard
Nicholas
Lưu trú 1 đêm vào Tháng 4, 2024
Shaun trả lời vào 08/04/2024
Thank you for sharing your feedback with us following your recent stay at the Crowne Plaza Kings Cross.I am delighted to hear that you found our hotel to be a nice place to stay. Your comfort and satisfaction are our top priorities, and I am pleased that you enjoyed the overall experience.I understand that our location, while offering a serene ambiance, may involve a bit of a walk from the tube station. I'm glad to know that you found it convenient to utilize the nearby bus or taxi services for transportation. Should you ever need assistance with travel arrangements during your next visit, our dedicated concierge team is always available to assist.Furthermore, I am pleased that you found our breakfast offerings to be of a decent standard. We strive to provide a variety of delicious options to cater to different preferences, ensuring a satisfying start to the day for our guests.Your feedback is invaluable to us as we continually work to enhance the guest experience. Thank you for choosing Crowne Plaza Kings Cross for your stay, and we hope to have the pleasure of welcoming you back soon.Warm regards,Shaun MooreGeneral ManagerCrowne Plaza Kings Cross
10/10 - Xuất sắc
Maxine
06/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
An impressive reception area! Breakfast was delicious with plenty of choice. Beds were comfy.
Maxine
Lưu trú 1 đêm vào Tháng 4, 2024
Janith De Silva, Guest Services Manager trả lời vào 07/04/2024
Dear Maxine, Greetings from Crowne Plaza, Kings cross, London!We are absolutely delighted that you enjoyed the ‘Crowne Plaza’ experience. Positive feedback makes our efforts worthwhile and inspires our team to strive to achieve higher levels of guest satisfaction and delight. It was a privilege having you with us and thank you for taking your time to review Crowne Plaza.
8/10 - Tốt
Oscar
Đi cùng gia đình
04/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel, but tiny rooms. Sofa bed was incredibly uncomfortable and the sofa bed mattress was torn… good overall, but for the luxury property it claims to be it should have been more carefully maintained
Oscar
Lưu trú 1 đêm vào Tháng 3, 2024
Shaun trả lời vào 04/04/2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We greatly appreciate your kind words about our property and are pleased to hear that you found it to be overall enjoyable.We sincerely apologize for the inconvenience you experienced with the sofa bed. Your comments have been shared with our maintenance team for immediate attention. It is our priority to ensure that all aspects of our property are well-maintained and up to the standards befitting a luxury establishment.We value your feedback as it helps us to identify areas where we can improve and enhance the guest experience. We hope that despite this issue, you were still able to have a pleasant stay with us.Once again, thank you for choosing to stay at our hotel. We hope to have the opportunity to welcome you back and provide you with a flawless experience that truly reflects the luxury we strive to offer.Warm regards,
10/10 - Xuất sắc
Sum
03/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice and convenient place to stay in London
Sum
Lưu trú 5 đêm vào Tháng 3, 2024
Shaun trả lời vào 04/04/2024
Thank you for choosing to stay with us during your time in London, and for taking the time to share your positive feedback! We are delighted to hear that you found our hotel to be very nice and convenient.At [Hotel Name], we strive to provide a comfortable and enjoyable experience for all our guests, and it's wonderful to know that we succeeded during your stay.We hope to have the pleasure of welcoming you back for another memorable visit the next time your travels bring you to London.Warm regards,
10/10 - Xuất sắc
Angela
03/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Angela
Lưu trú 1 đêm vào Tháng 4, 2024
Shaun trả lời vào 04/04/2024
Thank you for choosing to stay at our hotel and for taking the time to share your feedback with us! We are delighted to hear that you found Crowne Plaza Kings Cross to be a nice place to stay.It is our pleasure to know that our location suited your needs, and we are especially thrilled to hear that our staff provided you with excellent service. At Crowne Plaza Kings Cross we strive to ensure that every guest feels welcomed and cared for, and it's wonderful to hear that nothing was too much trouble for our team.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,
8/10 - Tốt
Shuk Fan Shirley
Đi cùng gia đình và trẻ nhỏ
01/04/2024
Thích: Nhân viên & dịch vụ
Renholdet til rommet var ikke helt fornøyd,det lå noe prislapp, noe nøtter under sengen før før
Shuk Fan Shirley
Lưu trú 4 đêm vào Tháng 3, 2024
Shaun trả lời vào 02/04/2024
Takk for at du valgte å bo hos oss på [Hotellnavn]. Vi setter stor pris på tilbakemeldingen din, og beklager på det sterkeste at renholdet på rommet ikke var helt som forventet.Din komfort og tilfredshet er vår høyeste prioritet, og vi vil umiddelbart ta tak i dette for å sikre at alle våre rom oppfyller de høyeste standardene for renhet og kvalitet.Vi beklager for ulempen og forsikrer deg om at vi allerede har satt i gang tiltak for å løse dette problemet. Vår rengjøringsstab vil gjennomgå rommet nøye for å fjerne eventuelle spor av prislapper eller nøtter som ble funnet under sengen.Vi setter stor pris på at du tok deg tid til å informere oss om dette, da det gir oss muligheten til å forbedre og sikre at fremtidige opphold oppfyller dine forventninger.Vennligst ikke nøl med å ta kontakt med resepsjonen dersom det er noe mer vi kan gjøre for å gjøre oppholdet ditt bedre. Vi håper at vi får muligheten til å ønske deg velkommen tilbake til [Hotellnavn] og vise deg den ekte gjestfriheten vi er kjent for.Med vennlig hilsen,
10/10 - Xuất sắc
Alan
Đi cùng gia đình
01/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to Kings X and easy to get to, very nice facilities and great breakfast. Would stay here again.
Alan
Lưu trú 2 đêm vào Tháng 3, 2024
Shaun trả lời vào 02/04/2024
Thank you so much for taking the time to share your feedback about your recent stay with us Crowne Plaza Kings Cross We are delighted to learn that you enjoyed our convenient location near Kings Cross and found our facilities to your liking.It's fantastic to hear that you particularly enjoyed our great breakfast! We strive to offer a variety of delicious options to start your day off right.We are thrilled to read that you had such a positive experience and that you would consider staying with us again. It would be our pleasure to welcome you back for another enjoyable stay whenever your travels bring you back to the area.If there is anything we can do to make your future stays even more comfortable and enjoyable, please do not hesitate to let us know. We are here to ensure that every aspect of your stay meets and exceeds your expectations.Thank you once again for your kind words, and we look forward to hosting you again soon.Warm regards,
8/10 - Tốt
Francisco
Đi cùng gia đình và trẻ nhỏ
31/03/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean, nice people, good location, close to Kings Cross Station. Good breakfast.
Francisco
Lưu trú 5 đêm vào Tháng 3, 2024
Ciara trả lời vào 31/03/2024
Dear Francisco,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good and you were happy with breakfast and our location.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services Manager
6/10 - Được
Jeff
Đi cùng gia đình
30/03/2024
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
At 4-stars and reasonably highly rated, my expectations were higher. The location is not convenient for to any Underground locations, requiring a 10-12 minute walk to either of the closest. The area does not have many shops or restaurants, it's mostly a quiet residential area. On the map it looked like it would be more central than it felt. And don't be mislead by the name King's Cross... It's certainly not named after the station, it's named after the road.
Jeff
Lưu trú 1 đêm vào Tháng 3, 2024
Ciara trả lời vào 30/03/2024
Dear Jeff,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.We are conveniently located a 12-minute walk from Kings Cross St Pancras, and 10 minutes from Farringdon station or 3-5 minutes on the bus. There are plenty of choice of restaurants nearby down Exmouth Market, which is a few minutes’ walk away. We are also walking distance to the British Museum, Charles Dickens Museum, Transport Museum, and you can easily get to other attractions either by bus or train.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services Manager
8/10 - Tốt
Barbara
29/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quiet clean and conveniently located in London. Excellent breakfast buffet.
Barbara
Lưu trú 1 đêm vào Tháng 3, 2024
Ciara trả lời vào 30/03/2024
Dear Barbara,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good and you were happy with breakfast and our location.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services Manager
8/10 - Tốt
Peter
Đi cùng bạn đồng hành
25/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel was clean and comfortable but further away from the London Underground than I expected.
Peter
Lưu trú 2 đêm vào Tháng 3, 2024
Shaun trả lời vào 25/03/2024
Thank you for your feedback! We're glad to hear that you found our hotel clean and comfortable. We always strive to provide a pleasant stay for our guests.We understand that the distance from the London Underground was not what you expected. We apologize for any inconvenience this may have caused. Your comments are valuable to us, and we will take them into consideration as we continue to improve our services.We hope that despite this, you were still able to enjoy your time in London. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We appreciate your choosing to stay with us and hope to welcome you back in the future!Kind RegardsShaun
10/10 - Xuất sắc
Satyasai
19/03/2024
Satyasai
Lưu trú 3 đêm vào Tháng 3, 2024
Ciara trả lời vào 08/04/2024
Dear Satyasai,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services Manager
10/10 - Xuất sắc
Michael
Đi cùng bạn đồng hành
17/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good standard of accommodation and good choice of eating options, breakfast was excellent. Staff very helpful and hotel location very good for rail and tube links.
Michael
Lưu trú 3 đêm vào Tháng 3, 2024
Ciara trả lời vào 17/03/2024
Dear Michael,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good and you were happy with breakfast and our location.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services Manager
8/10 - Tốt
Crispin
04/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Crispin
Lưu trú 1 đêm vào Tháng 3, 2024
Shaun trả lời vào 05/03/2024
We look forward to welcoming you back on your next trip to Crowne Plaza Kings Cross. If there is anything we can assist you with in the meantime or if you have any special requests for your next stay, please do not hesitate to let us know.
10/10 - Xuất sắc
Michael
Đi cùng gia đình
03/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel was really nice area is ok but hotel certainly makes up for it once inside. Wasn’t much noise! Once inside felt quite luxury and for the price around London was defiantly worth it! Considering some of the other hotels was a lot of money for one night.
Michael
Lưu trú 1 đêm vào Tháng 3, 2024
Shaun trả lời vào 04/03/2024
Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel and that you found the experience to be luxurious and comfortable.It is always wonderful to know that our guests appreciate the value we strive to provide, especially considering the bustling cityscape of London. Your kind words about our quiet ambiance and the overall experience mean a great deal to us.We look forward to welcoming you back on your next visit to the area, and please do not hesitate to reach out if there is anything we can do to make your next stay even more memorable.Warm regards,Shaun MooreGeneral Manager
8/10 - Tốt
Øystein Bru
Đi cùng gia đình
02/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice and comfortable hotel in walking distance from Central London. Recommended!
Øystein Bru
Lưu trú 7 đêm vào Tháng 2, 2024
Janith De Silva, Guest Services Manager trả lời vào 03/03/2024
Dear Oystien, Greetings from Crowne Plaza, Kings cross, London!We are absolutely delighted that you enjoyed the ‘Crowne Plaza’ experience. Positive feedback makes our efforts worthwhile and inspires our team to strive to achieve higher levels of guest satisfaction and delight. It was a privilege having you with us and thank you for taking your time to review Crowne Plaza.Thank you and Best Regards,
10/10 - Xuất sắc
Nicolas Jean Gerard, carbon blanc
01/03/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hôtel propre, personnel aimable. Quartier calme et bien desservi par transports en commun et à 200 m la Exmouth Market street qui propose plein d’options très sympa pour déjeuner ou dîner.
Nicolas Jean Gerard
Lưu trú 4 đêm vào Tháng 2, 2024
Ciara trả lời vào 02/03/2024
Dear Nicolas Jean Gerard,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good and you were happy with our staff and location.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services Manager
10/10 - Xuất sắc
RAHUL
Đi cùng gia đình
25/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean and very nice modern bathrooms. Staff was very friendly and helpful
RAHUL
Lưu trú 1 đêm vào Tháng 2, 2024
Shaun trả lời vào 26/02/2024
Dear RahulI'm glad to hear that you enjoyed the clean and modern bathrooms during your stay at the hotel! It's always a pleasure when the staff is friendly and helpful, as they can really enhance the overall experience. If you have any more feedback or if there's anything else you'd like to share about your stay, feel free to let me know!Regards
8/10 - Tốt
Helen
Đi theo nhóm, Đi cùng gia đình
25/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Helen
Lưu trú 1 đêm vào Tháng 2, 2024
Shaun trả lời vào 27/02/2024
Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you enjoyed your recent stay at Crowne Plaza Kings Cross.
8/10 - Tốt
Jamie
25/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Jamie
Lưu trú 1 đêm vào Tháng 2, 2024
Janith De Silva, Guest Services Manager trả lời vào 26/02/2024
Dear Jamie Greetings from Crowne Plaza, Kings cross, London!We are absolutely delighted that you enjoyed the ‘Crowne Plaza’ experience. Positive feedback makes our efforts worthwhile and inspires our team to strive to achieve higher levels of guest satisfaction and delight. It was a privilege having you with us and thank you for taking your time to review Crowne Plaza.Thank you and Best Regards,
8/10 - Tốt
Sara
Đi cùng gia đình
24/02/2024
Thích: Nhân viên & dịch vụ
Sara
Lưu trú 3 đêm vào Tháng 2, 2024
Ciara trả lời vào 25/02/2024
Dear Sara,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services Manager
10/10 - Xuất sắc
Karen
Đi cùng gia đình
24/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lovely place
Lovely place to stay to end our holiday - travelling back from a cruise and needed a stop over on London - great location - lovely staff and breakfast was amazing
Karen
Lưu trú 1 đêm vào Tháng 2, 2024
Karen trả lời vào 25/02/2024
Dear Karen,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good and you were happy with breakfast and our location.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara Zelazowska