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Nhận xét về ibis budget London Hounslow

3 out of 5
ibis budget London Hounslow
20-28 Staines Road, Hounslow, England

Nhận xét

7,2

Tốt

Đánh giá 10 - Xuất sắc. 242/1000 nhận xét" "
Đánh giá 8 - Tốt. 342/1000 nhận xét" "
Đánh giá 6 - Được. 214/1000 nhận xét" "
Đánh giá 4 - Kém. 92/1000 nhận xét" "
Đánh giá 2 - Tồi. 110/1000 nhận xét" "

7,2/10

Sạch sẽ

7,8/10

Nhân viên & dịch vụ

6,4/10

Tiện nghi, dịch vụ

6,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,2/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Heather

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff were very friendly and accommodating to me after a long series of delayed flights. I was put in quiet rooms
Lưu trú 3 đêm vào Tháng 5, 2024
Ramona - Ibis Budget Team trả lời vào 25/05/2024
Dear Heather,Thank you so much for your wonderful review and for taking the time to share your experience on Expedia. We are thrilled to hear that our staff could make your stay comfortable and accommodating after your long journey.It’s great to know that you appreciated the quiet room. Our team strives to provide exceptional service and it’s rewarding to hear that we succeeded in making your stay enjoyable.We look forward to welcoming you back in the future. Should you need any assistance with your next booking, please feel free to reach out to us directly.Best regards,

6/10 - Được

Jude

Không thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 5, 2024
Ramona - Ibis Budget Team trả lời vào 21/05/2024
Dear Jude,Thank you for taking the time to share your feedback. We appreciate your honest review and are sorry to hear that your experience was just average.We strive to provide the best possible service and accommodations for our guests, and we would love to understand more about what we could have done to improve your stay. Please feel free to contact us directly at so we can discuss your concerns and work towards enhancing our services.We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Best regards,

4/10 - Kém

Temitayo

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
Ramona - Ibis Budget Team trả lời vào 21/05/2024
Dear Temitayo,Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.We would appreciate the opportunity to learn more about the issues you encountered during your stay. Please feel free to contact us directly at [your contact information] so we can address your concerns and work towards improving our services.Your feedback is important to us, and we hope to have the chance to provide you with a better experience in the future.Best regards,

4/10 - Kém

Stuart

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I wouldn’t stay again. Bed very uncomfortable, mattress saggy and misshaped, pillows were as puffy as a towel. Very basic, very cheap looking, needs redecorated,
Lưu trú 1 đêm vào Tháng 5, 2024
Ramona - Ibis Budget Team trả lời vào 09/05/2024
Here's a professional response for the provided review:Dear Stuart,Thank you for taking the time to share your feedback about your recent stay with us. We're disappointed to hear that your experience did not meet your expectations.We apologize for any discomfort you experienced with the bed and pillows. Your comments about the condition of the mattress and pillows are concerning, and we will address this matter with our housekeeping and maintenance teams to ensure that all bedding meets our standards of comfort and quality.Additionally, we appreciate your feedback regarding the overall appearance of our accommodations. We continuously strive to maintain high standards of cleanliness and comfort for our guests, and we'll take your comments into consideration as we work towards improvements.We understand your decision not to stay with us again, but we hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.If you would like to discuss your experience further or provide any additional feedback, please feel free to contact us directly.Best regards,

4/10 - Kém

Jonathan

Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Old, rundown hotel, needs some work. This also works to show a lot of the grime/dirt in the hotel. Closes to Heathroow by subway though
Lưu trú 1 đêm vào Tháng 5, 2024
Ramona - Ibis Budget Team trả lời vào 03/05/2024
Thank you for your feedback, Jonathan. We appreciate your honesty and apologize for any inconvenience you experienced during your stay. We take your comments seriously and will address them with our team to ensure improvements are made where necessary. If you have any further details or suggestions you'd like to share, please feel free to let us know.

10/10 - Xuất sắc

TOSHIO

Lưu trú 1 đêm vào Tháng 4, 2024
Ramona - Ibis Budget Team trả lời vào 21/05/2024
Here's a professional response for TOSHIO's review:Dear TOSHIO,Thank you for your fantastic review and perfect rating! We are delighted to hear that you had an excellent experience with us.Your positive feedback is greatly appreciated, and we are glad to know that we met your expectations. We look forward to welcoming you back on your next visit.Best regards,

10/10 - Xuất sắc

Sharaf

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Ramona - Ibis Budget Team trả lời vào 29/04/2024
Dear Sharaf,Thank you for taking the time to leave us a 5-star review on Expedia! We're thrilled to hear that you had a fantastic experience during your stay at Ibis Budget Hounslow.Your positive feedback means a lot to us, and we're delighted that you enjoyed your time with us. If you have any further comments or suggestions you'd like to share, please feel free to reach out.We hope to have the pleasure of welcoming you back for another wonderful stay in the future!

8/10 - Tốt

Dionne

Thích: Nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 4, 2024
Ramona - Ibis Budget Team trả lời vào 21/04/2024
Dear Dionne,Thank you for taking the time to leave us a positive rating on Expedia. We are delighted to see that you had a good experience during your stay at Ibis Budget Hounslow.If there is anything specific that you particularly enjoyed or any suggestions you have for improvement, please feel free to share them with us. Your feedback is invaluable as we strive to provide the best possible experience for our guests.We look forward to welcoming you back for another pleasant stay in the future.Best regards,

10/10 - Xuất sắc

Usman

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Location
Lưu trú 1 đêm vào Tháng 4, 2024
Ramona - Ibis Budget Team trả lời vào 21/04/2024
Dear Usman,Thank you for leaving us a perfect 5-star rating on Expedia. We are thrilled to hear that you enjoyed your stay at Ibis Budget Hounslow, particularly our convenient location.We appreciate your positive feedback, and we hope to have the pleasure of welcoming you back again soon for another enjoyable stay.Best regards,

8/10 - Tốt

Oana, Boston

Lưu trú 5 đêm vào Tháng 3, 2024
Ramona - Ibis Budget Team trả lời vào 02/05/2024
Thank you for your feedback , Oana . We really appreciate it .

8/10 - Tốt

silvio

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
it is close to a subway station (zone four). but it is 45 minutes away from London downtown and the subway can be very crowded. for the price and what it offers, it is a good investment.
Lưu trú 5 đêm vào Tháng 3, 2024
Ramona - Ibis Budget Team trả lời vào 03/04/2024
Dear Silvio,Thank you for sharing your feedback regarding your recent stay with us. We're delighted to hear that you found our hotel to be conveniently located near a subway station, despite being in zone four. We understand that the commute to central London may be a bit longer, but we appreciate your understanding.Your comment about the subway being crowded at times is duly noted, and we apologize for any inconvenience this may have caused. We're constantly working to provide the best possible experience for our guests, and we'll continue to monitor the situation to ensure that our guests' journeys are as comfortable as possible.We're pleased that you found our hotel to be a good investment for the price and amenities offered. Providing value for money is important to us, and we're glad that you felt your stay met your expectations in this regard.Thank you again for your feedback, and we hope to welcome you back for another enjoyable stay in the future.Warm regards,

10/10 - Xuất sắc

Marcelo

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Best costumer service around.
Lưu trú 1 đêm vào Tháng 3, 2024
Ramona Ibis Budget Team trả lời vào 25/03/2024
Dear Marcelo,Thank you for your kind review! We are thrilled to hear that you had a positive experience with our customer service team. Providing excellent service is always our top priority, and we're delighted that we could meet your expectations.If you have any further feedback or if there is anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back for another fantastic stay in the future!Best regards,

10/10 - Xuất sắc

Jonathan

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Not far from tube station
Lưu trú 1 đêm vào Tháng 3, 2024
Ramona - Ibis Budget Team trả lời vào 24/03/2024
Dear Jonathan,Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you enjoyed your stay and found our hotel conveniently located near the tube station.If you have any further comments or if there is anything else we can assist you with, please feel free to reach out. We look forward to welcoming you back for another excellent experience in the future!Best regards,

6/10 - Được

Fang

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
easy to reach tube station. a supermarket right next it. room is extrema tiny, bear minimal .
Lưu trú 1 đêm vào Tháng 3, 2024
Ramona - Ibis Budget Team trả lời vào 24/03/2024
Dear Fang,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel conveniently located near the tube station and appreciated the proximity to the supermarket.We apologize for any inconvenience caused by the size of the room. We understand that space can be limited in budget accommodations, but we strive to ensure that all our guests have a comfortable stay. Your comments will be shared with our team for further consideration.If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an improved experience in the future.Best regards,

8/10 - Tốt

Frank

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It had the bare essentials. Clean bed, sink, shower and a loo.
Lưu trú 14 đêm vào Tháng 2, 2024
Said trả lời vào 14/03/2024
Dear Frank,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to have the essentials you needed for your stay.Ensuring a clean and comfortable environment for our guests is our top priority, and we're pleased to know that you found our accommodations satisfactory in this regard.If there's anything specific you believe we could improve upon to earn a higher rating from you in the future, please don't hesitate to let us know. Your feedback helps us to continuously enhance our services and facilities.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more enjoyable experience.Warm regards,

6/10 - Được

Jonathan

Khách đi công tác
Thích: Nhân viên & dịch vụ
You get what you pay for. It was ok. Cheap, clean and near the airport. The staff did a good job in a busy hotel. Fire alarm going off at 2am was an unexpected early morning alarm call....
Lưu trú 1 đêm vào Tháng 3, 2024
Ramona - Ibis Budget Team trả lời vào 13/03/2024
Dear Jonathan,Thank you for sharing your feedback with us regarding your recent stay. We appreciate your honest assessment and the opportunity to address your concerns.We're glad to hear that you found our hotel to be cheap, clean, and conveniently located near the airport. We apologize for any inconvenience caused by the unexpected fire alarm at 2 am. Your safety is our top priority, and we're sorry for any disturbance this may have caused during your stay.We appreciate your recognition of our staff's efforts in maintaining a high level of service, especially in a busy environment.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Warm regards,

10/10 - Xuất sắc

Raymond

Đi theo nhóm
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was very friendly and went out of their way to help us. Great experience.
Lưu trú 1 đêm vào Tháng 3, 2024
Ramona - Ibis Budget Team trả lời vào 04/03/2024
Dear Raymond,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great stay and that our staff provided you with excellent service.Providing friendly and helpful service to our guests is a top priority for us, and we're thrilled that our team went out of their way to assist you during your time with us.We truly appreciate your kind words and your perfect rating. It means a lot to us to know that we were able to make your stay memorable.We hope to have the pleasure of welcoming you back for another fantastic experience in the future. If there's anything else we can do to further enhance your stay, please don't hesitate to let us know.

2/10 - Tồi

Kim Wing

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Ramona - Ibis Budget Team trả lời vào 03/03/2024
Dear Kim Wing,Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of your expectations, as indicated by your rating.We value your input and would like to understand more about what aspects of your stay didn't meet your needs. Your satisfaction is important to us, and we strive to provide excellent service to all our guests.If you're open to it, we would appreciate the opportunity to discuss your concerns further and work towards addressing any issues. Please feel free to reach out to our team directly so that we can better understand your experience and make improvements where needed.Thank you for bringing your concerns to our attention, and we hope to have the opportunity to better serve you in the future.

6/10 - Được

Maik

Thích: Nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 2, 2024
Ramona - Ibis Budget Team trả lời vào 01/03/2024
Thank you, Maik, for your feedback. We appreciate you taking the time to share your thoughts with us.We're sorry to hear that your experience with us fell short of your expectations. Your satisfaction is important to us, and we would like to understand more about what aspects of your stay didn't meet your needs.If you're open to it, we would appreciate the opportunity to discuss your concerns further. Please feel free to reach out to our team directly so that we can address any issues and work towards making improvements.Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future.

6/10 - Được

Ian

Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Constantly noisy from landing flights passing over the hotel. A security spotlight was illuminating the window of my room. Preventing me from using daylight to wake. Pretty disorienting. The computer (*phone) system went down causing problems for room entry systems Very poor internet.
Lưu trú 5 đêm vào Tháng 2, 2024
Ramona - Ibis Budget Team trả lời vào 01/03/2024
Dear Ian,Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short in meeting your expectations.We understand that noise disturbances from landing flights and the security spotlight's illumination caused disruptions to your sleep and comfort. We will certainly look into ways to minimize such disturbances in the future to ensure a more peaceful environment for our guests.Additionally, we apologize for the issues with our computer system and the poor internet connection. We are actively working to address these technical issues to prevent any future disruptions to our guests' experiences.We appreciate your valuable feedback, as it helps us identify areas for improvement. Please know that we take your concerns seriously and will use them to enhance our services for all guests.If you have any further comments or if there's anything else we can do to assist you, please don't hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

8/10 - Tốt

Luke

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Good location near piccadilly line. Easy to heathrow and downtown. Good selection at breakfast. Overall, outstanding value for a basic hotel in London
Lưu trú 3 đêm vào Tháng 2, 2024
Ramona - Ibis Budget Team trả lời vào 25/02/2024
Thank you for your feedback, Luke! We're pleased to hear that you found our hotel's location convenient, with easy access to the Piccadilly line for travel to Heathrow and downtown. We're also glad you enjoyed the breakfast selection and found our hotel to be outstanding value. Your satisfaction is important to us, and we appreciate your recognition. If there's anything else we can do to enhance your experience further, please let us know. We hope to have the opportunity to welcome you back again in the future!

8/10 - Tốt

Jason

Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
A shame it doesn’t match others with tea and coffee making facilities in the rooms booked
Lưu trú 4 đêm vào Tháng 2, 2024
Ramona - Ibis Budget Team trả lời vào 19/02/2024
Thank you for your feedback, Jason. We apologize for any inconvenience caused by the lack of tea and coffee making facilities in your room. We understand that these amenities are important for our guests' comfort and convenience, and we will take your comments into consideration for future improvements. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your input and hope to welcome you back again in the future.

10/10 - Xuất sắc

Jason

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly staff and clean rooms
Early check in, no issues. Good spot to walk to Twickers. Very friendly staff on the desk. Rooms are clean. Rooms are small but if youre after nothing more than a place to put your head down, ticks the box. Spoons round the corner for breakfast
Lưu trú 1 đêm vào Tháng 2, 2024
Ramona - Ibis Budget Team trả lời vào 19/02/2024
Thank you for your positive review, Jason! We're glad to hear that you had a pleasant experience with us and that our staff provided friendly service. We appreciate your understanding regarding the size of the rooms and are pleased that you found them clean and suitable for your needs. We hope you enjoyed your visit to Twickenham and that you had a great breakfast at Spoons. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 - Xuất sắc

Francesco

Lưu trú 4 đêm vào Tháng 2, 2024
Ramona - Ibis Budget Team trả lời vào 21/03/2024
Dear Francesco,Thank you for taking the time to leave a positive review of your recent stay with us. We are delighted to hear that you had a wonderful experience at our hotel.Your satisfaction is our top priority, and we are thrilled that you found everything to your liking during your time with us. If you have any further feedback or if there is anything else we can do to enhance your future stays, please feel free to let us know.We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon.Best regards,

10/10 - Xuất sắc

Alan

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Ramona - Ibis Budget Team trả lời vào 14/02/2024
Thank you for your excellent rating, Alan! We appreciate your feedback and are delighted to hear that you had a perfect stay with us. If there's anything else we can assist you with or if you have any further comments or suggestions, please don't hesitate to let us know. We look forward to welcoming you back for another outstanding experience in the future!

10/10 - Xuất sắc

Lorna

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024
Ramona - Ibis Budget Team trả lời vào 14/02/2024
Thank you for your excellent rating, Lorna! We appreciate your feedback and are delighted to hear that you had a perfect stay with us. If there's anything else we can assist you with or if you have any further comments or suggestions, please don't hesitate to let us know. We look forward to welcoming you back for another outstanding experience in the future!

4/10 - Kém

Khách đã xác thực

Đi theo nhóm
Không thích: Nhân viên & dịch vụ, tiện nghi phòng
2/10 - Noisey, Hot and Uncomfortable
Walls were like paper, constant noise all night and barely slept. Room was boiling and air con didn't work. Could hear every car driving past in the street, then planes. Appreciate this is an ibis budget, but would not be staying here again. Very poor all around.
Lưu trú 1 đêm vào Tháng 2, 2024
Ramona - Ibis Budget Team trả lời vào 14/02/2024
We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we take your comments seriously. We will address the issues you mentioned regarding noise levels, room temperature, and air conditioning with our team to ensure improvements are made. Thank you for bringing these matters to our attention, and we regret that we fell short of meeting your expectations. If you would like to discuss your experience further or if there's anything else we can do to assist you, please feel free to contact us directly.

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Ramona - Ibis Budget Team trả lời vào 14/02/2024
Thank you for your feedback. We appreciate your rating and are glad to hear that you had a positive experience during your stay with us. If there are any specific areas where we can improve or if you have any additional comments, please don't hesitate to let us know. We value your input and strive to provide excellent service to all our guests. We hope to have the opportunity to welcome you back in the future for an even better experience.

6/10 - Được

Paul

Thích: Nhân viên & dịch vụ
Basic but clean
Lưu trú 1 đêm vào Tháng 2, 2024
Ramona - Ibis Budget Team trả lời vào 14/02/2024
Thank you for sharing your feedback, Paul. We're glad to hear that you found the hotel to be clean during your stay. We're always striving to improve, so if there are any specific areas where you think we could do better, please feel free to let us know. Your input helps us ensure that we continue to meet and exceed our guests' expectations. We hope to have the opportunity to welcome you back in the future for an even better experience.

2/10 - Tồi

brian, Stockbridge

Khách đi công tác
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sewer smell very very strong had to keep the window open. Hair all over the rooms dirty sheets and pillows even after switching rooms still didn’t make any difference. Couldn’t wait to get another hotel the next morning. Stay away I promise you will be sorry or possibly get sick. Nasty stinky place.
Lưu trú 1 đêm vào Tháng 2, 2024
Ramona - Ibis Budget Team trả lời vào 10/02/2024
We're deeply sorry to hear about your disappointing experience, Brian. Your feedback is concerning, and we take it seriously. We will address these issues immediately to ensure that they do not occur in the future. Please accept our sincerest apologies for any inconvenience caused. If there is anything further we can do to rectify the situation, please do not hesitate to reach out to us directly.

10/10 - Xuất sắc

Dmitri

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 1, 2024
Ramona - Ibis Budget Team trả lời vào 10/02/2024
We're delighted to hear that you had a wonderful experience, Dmitri! Thank you for taking the time to share your positive feedback. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 - Xuất sắc

John

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Perfect
Lưu trú 1 đêm vào Tháng 1, 2024
EZ trả lời vào 06/02/2024
Dear John,Thank you for taking the time to share your feedback after your recent stay at Ibis Budget Hounslow.We appreciate your positive rating and hope to have the pleasure of welcoming you back for another great stay in the future.Best regards,EdithIbis Budget Hounslow Team Member

2/10 - Tồi

Walid

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
The bathroom was not clean at all. Aside from the condition of the room. I can understand that it is budget hotel, but having a clean room should basic thing especially the bathroom.
Lưu trú 1 đêm vào Tháng 1, 2024
Ramona - Ibis Budget Team trả lời vào 30/01/2024
Dear Walid,Thank you for sharing your feedback about your recent stay at ibis budget London Hounslow. We sincerely apologize for the disappointment you experienced with the cleanliness of the bathroom and the overall condition of the room.Maintaining a clean and comfortable environment is indeed a fundamental expectation, and we regret that we fell short of meeting these standards during your visit. Please be assured that your comments have been noted, and we will take immediate steps to address and rectify these issues to enhance the overall guest experience.We appreciate your honesty, and we hope to have the opportunity to regain your trust in the future. If there is anything specific you would like to share or discuss further, please feel free to contact us directly.

6/10 - Được

Roger

Lưu trú 1 đêm vào Tháng 1, 2024
Ramona - Ibis Budget Team trả lời vào 30/01/2024
Thank you for your feedback, Roger. We really appreciate it. We apologies for any inconvenience !

4/10 - Kém

Joanne Alice

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Hotel has gone downhill
Tge hotel on the fourth fooor had a lot of refugees staying there paid for by the home office . Lots of bags rubbish in the corridors containing beer bottles and cans Nice room and staff have improved a lot from being ablest and transphobic from my last stay
Room 423
Outside of the hotel
Room 423
Room 423
Lưu trú 1 đêm vào Tháng 1, 2024
Ramona - Ibis Budget Team trả lời vào 27/01/2024
Thank you once again for your feedback, which is invaluable in our efforts to assess and continually improve upon the quality of our service. I hope we will have the pleasure of welcoming you back to Ibis and better meeting your expectations in the future.

8/10 - Tốt

Christina

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Clean and friendly hotel.
First hotel with no carpets in the rooms, no kettle/ drinks making facilities in your room but machine in reception that you may pay for. Room toilet felt clostrophobic and the shower is in the bedroom. Room was clean but basic.
Lưu trú 2 đêm vào Tháng 1, 2024
Ramona - Ibis Budget Team trả lời vào 27/01/2024
Thank you once again for your feedback, which is invaluable in our efforts to assess and continually improve upon the quality of our service. I hope we will have the pleasure of welcoming you back to Ibis and better meeting your expectations in the future.

10/10 - Xuất sắc

Chris

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Does exactly what it says on the tin - well
Lưu trú 1 đêm vào Tháng 1, 2024
Ramona - Ibis Budget Team trả lời vào 22/01/2024
Thank you foor your feedback, Chris. We really appreciate it .

10/10 - Xuất sắc

Lorna

Lưu trú 2 đêm vào Tháng 1, 2024
Ramona - Ibis Budget Team trả lời vào 21/01/2024
Thank you for your feedback , Lorna. We really appreciate it.

6/10 - Được

Peter

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
the used condom draped over the shower soap dispenser was a little offputting but the bed was clean and the staff were welcoming
Lưu trú 1 đêm vào Tháng 1, 2024
Ramona - Ibis Budget Team trả lời vào 21/01/2024
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 - Được

Baburao

Lưu trú 1 đêm vào Tháng 1, 2024
Ramona - Ibis Budget Team trả lời vào 21/01/2024
Thank you for your feedback, Baburao. We apologies for any inconvenience.

6/10 - Được

Michele

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Decent for the price and proximity to Heathrow.
Lưu trú 1 đêm vào Tháng 1, 2024
Ramona - Ibis Budget Team trả lời vào 21/01/2024
Thank you for your feedback, Michele. We apologies for any inconvenience!

4/10 - Kém

mukesh

Đi cùng gia đình
No lock In Toilet & Bathroom
Lưu trú 1 đêm vào Tháng 1, 2024
Ramona - Ibis Budget Team trả lời vào 21/01/2024
Thank you for your feedback, Mukesh. We apologies for any inconvenience!

8/10 - Tốt

Kurt

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
kein flughafenbus, nur üerteuertes taxi, aber keine gute gelegenheit, den flughafen u erreichen
Lưu trú 1 đêm vào Tháng 1, 2024
Ramona - Ibis Budget Team trả lời vào 21/01/2024
Thank you for your feedback, Kurt. We apologies for any inconvenience!

2/10 - Tồi

Chandra

Khách đi công tác
Not worth it
Staffs not friendly cannot communicate in English, lacks basic communication, cleanliness, rooms were not clean and bed covers were full of hairs. The continental breakfast was so bad, fruits were not fresh Overall experience was so bad
Lưu trú 1 đêm vào Tháng 1, 2024
Ramona - Ibis Budget Team trả lời vào 14/01/2024
Thank you for your feedback, Chandra. I was disappointed that you felt that the standard of English amongst staff, especially those on Reception was unacceptable. Whilst we are a multi-national company that employs staff from a diverse range of backgrounds, it is a requirement that all front desk staff have a certain level of fluency in English. I was disappointed to learn that the standard of cleanliness in your bedroom fell below expectations. Our Housekeeping team have a stringent set of daily procedures to follow and it is evident these were not adhered to on this occasion, for this I apologise.

4/10 - Kém

Bina

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel stay left a bad impression. Rooms had mold, and the leaky windows allowed the noise from the busy street to disrupt tranquility. The tiny toilet and impractical shower setup compromised comfort. Cleaning was only done upon checkout, and breakfast remained meager and uninspiring. A malfunctioning elevator and the absence of a luggage room were additional drawbacks. The lobby toilets were dirty. The only positive point was that some colleagues of the staff tried their best to make the stay comfortable. Overall, the stay was rather disappointing due to the mentioned shortcomings.
Lưu trú 3 đêm vào Tháng 1, 2024
Ramona - Ibis Budget Team trả lời vào 14/01/2024
Thank you for your feedback, Bina . I was disappointed to learn that the standard of cleanliness in your bedroom fell below expectations. Our Housekeeping team have a stringent set of daily procedures to follow and it is evident these were not adhered to on this occasion, for this I apologise. We have, of course, taken up your particular complaint with the staff involved to rectify any shortcomings.

10/10 - Xuất sắc

Dave

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Ramona - Ibis Budget Team trả lời vào 14/01/2024
Thank you for your feedback, Dave. We really appreciate .

2/10 - Tồi

Samantha

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolutely NO customer service. Expedia are liars - they listed this property as having parking included in the price. There is no parking available at this hotel whatsoever. The only parking is an extremely limited third party lot which you must pay for on top of your hotel stay. DO NOT STAY HERE. The rooms are like frightening hospital cubicles. There wasn't even enough room at the end of the bed to wheel my suitcase through. Bathroom facilities look like airplane facilities. Hallways haven't been vacuumed in weeks. Place is awful and staff will lie to your face to avoid serving. Horrible place
Lưu trú 2 đêm vào Tháng 1, 2024
Ramona - Ibis Budget Team trả lời vào 14/01/2024
Thank you for your feedback, Samantha . . As with most city centre hotels, the hotel does indeed charge for parking. I understand that this is one of the few central hotels able to provide guests with on site parking, and that the rates offered are competitive. Nonetheless, I am sorry that you were not aware of this charge prior to your stay; this should have been clearly communicated. I was disappointed to learn of the manner in which your query was dealt with by a member of our staff. This lack of customer service is not acceptable and I assure you that appropriate action has been taken to ensure that an incident of this nature does not reoccur.

10/10 - Xuất sắc

Claire

Lưu trú 3 đêm vào Tháng 1, 2024
Ramona - Ibis Budget Team trả lời vào 30/01/2024
Thank you for your feedback, Claire. We really appreciate it. We hope to welcome you back soon!

6/10 - Được

David, Vancouver

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
The good thing is that the reception staff are very pleasant and welcoming. We also appreciated that the receptionist provided us with the extra pillows we requested. But definitely be prepared for a "budget" experience as the hotel name suggests. Rooms are quite small and stripped down to bare essentials - in ours, sink and shower were in the main room and the toilet was in a separate closet. Don't expect a whole lot of space to place luggage and belongings. Unfortunately, our room had not been swept properly between guests as a fair bit of noticeable food matter was visible on the floor between the twin beds. Hopefully, this was a one-off oversight and not typical of their housekeeping practices. We'd likely pay a bit more in future to stay in one of the nearby properties.
Lưu trú 1 đêm vào Tháng 1, 2024
Ramona - Ibis Budget Team trả lời vào 11/01/2024
Thank you for your feedback, David. Your feedback on the condition of the room has also been passed to the housekeeping team. I am sure that had you addressed these issues with the staff on duty at the time they would have made every effort to rectify the situation, however this does not in any way excuse the disappointment you were subject to and you should not take this as indicative of the level and service that Ibis strives to provide.

10/10 - Xuất sắc

Akinbiyi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Ramona - Ibis Budget Team trả lời vào 11/01/2024
Thank you for your feedback