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Nhận xét về InterContinental London Park Lane, an IHG Hotel

5 out of 5
InterContinental London Park Lane, an IHG Hotel
1 Hamilton Place, Park Lane, London, England

Nhận xét

9,2

Tuyệt vời

Đánh giá 10 - Xuất sắc. 565/859 nhận xét" "
Đánh giá 8 - Tốt. 212/859 nhận xét" "
Đánh giá 6 - Được. 45/859 nhận xét" "
Đánh giá 4 - Kém. 23/859 nhận xét" "
Đánh giá 2 - Tồi. 14/859 nhận xét" "

9,4/10

Sạch sẽ

9,2/10

Nhân viên & dịch vụ

8,8/10

Tiện nghi, dịch vụ

9,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,2/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Patrick

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Very attentive staff, very nice rooms and great location
Lưu trú 2 đêm vào Tháng 5, 2024

4/10 - Kém

Arthur, New Rochelle

Khách đi công tác
Không thích: Nhân viên & dịch vụ
Arrived at the hotel early morning, 8 am, with a room booked from the previous night, after a 14 hour flight. Room was not ready and I was asked to wait an hour to an hour and a half for housekeeping to clean the room. I canceled the entire reservation and walked across the street with my bags to the Four Seasons, where I immediately got a room and was not charged for the prior night. Admittedly, i have frequented the Four Seasons Park Lane and this was an attempt at testing another hotel. I will not be returning to the Intercontinental. Advice for others, don't change your standards as you can only be disappointed if you have expectations.
Lưu trú 2 đêm vào Tháng 5, 2024

4/10 - Kém

Roberto

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Lưu trú 7 đêm vào Tháng 5, 2024
Reservations team trả lời vào 21/05/2024
Dear Roberto,Thank you for taking the time to leave your thoughts, it's so important to us to hear them in order to keep improving. Please do not hesitate to contact us directly to share your feedbacks. We hope to welcome you again in future.Warm regards,

10/10 - Xuất sắc

Albert

Đi cùng bạn đồng hành
Very nice staff. Room maid forgot certain things sometimes. Wonderful breakfast.
Lưu trú 12 đêm vào Tháng 4, 2024
Reservations team trả lời vào 09/05/2024
Dear Valued Guest, Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel. We will ensured to share your feedback to our relevant department. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

10/10 - Xuất sắc

Kaori

Đi theo nhóm
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The food was good, The staff were friendly and very helpful.
Lưu trú 1 đêm vào Tháng 5, 2024
Reservations team trả lời vào 07/05/2024
Dear Valued Guest, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

2/10 - Tồi

Mariana

Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Es el peor hotel en el que me he hospedado, y vaya que tengo experiencia. El cuarto sucio, las cortinas con manchas, pedí un tour con el convierte y me lo cobraron en 1,350 libras, me lo cancelaron 1 día y al día siguiente fue a dármelo una Sra. de 82 años de edad (Ella muy amable, pero tuve cancelar el tour del hastío). No hacían caso del Room Service, me quejé de que me cancelaron el tour y nada. No se puede llegar a ningún lado salvo pasando por el Subway…. Simplemente terrible..!!
Lưu trú 4 đêm vào Tháng 5, 2024
Reservations team trả lời vào 07/05/2024
Dear Mariana, Thank you for taking the time to leave your thoughts, it's so important to us to hear them in order to keep improving. First of all, our sincere apologies that your stay with us was not what you'd expect from a InterContinental hotel. Please kindly note that our Guest relation manager will address the issues with you directly.Kind regards,

10/10 - Xuất sắc

Teri

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent staff very helpful. Concierge sadly recommended an unsatisfactory restaurant. Food quality poor.
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

mohammad

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 4, 2024
Reservations team trả lời vào 01/05/2024
Dear Valued Guest, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

10/10 - Xuất sắc

Kevin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful property, beautiful location. Right next to Hyde Park. Very attentive staff. Would definitely stay again.
Lưu trú 5 đêm vào Tháng 4, 2024
Reservations team trả lời vào 29/04/2024
Dear Valued Guest,Thank you so much for taking the time to leave a review, it means a lot to us. We pride ourselves on our wonderful team and location and we're so happy that you enjoyed your experience. We hope to welcome you again very soon.Warm regards,

10/10 - Xuất sắc

Beatrice

Lưu trú 4 đêm vào Tháng 4, 2024
Reservations team trả lời vào 29/04/2024
Dear Valued Guest, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

10/10 - Xuất sắc

Jelena, Calgary

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The helpful and lovely staff exceeded all my expectations. Thank you!
Lưu trú 1 đêm vào Tháng 4, 2024
Reservations team trả lời vào 08/04/2024
Dear Valued Guest, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

10/10 - Xuất sắc

Timothy

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff, property and location were all excellent.
Lưu trú 4 đêm vào Tháng 3, 2024
Reservations team trả lời vào 01/04/2024
Dear Timothy, Thank you so much for taking the time to leave a review, it means a lot to us. We pride ourselves on our wonderful team and location and we're so happy that you enjoyed your experience. We hope to welcome you again very soon.Warm regards,

10/10 - Xuất sắc

Awaz, Bartlett

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfect stay! A great option especially for families
Lưu trú 2 đêm vào Tháng 3, 2024
Reservations team trả lời vào 01/04/2024
Dear Awaz, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane.We are thrilled to hear that you and your family enjoyed your stay at our hotel. On behalf of the whole team, we hope to welcome you again very soon!Warm regards

10/10 - Xuất sắc

Guillermo

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Exelem Nte servicio
Lưu trú 3 đêm vào Tháng 3, 2024
Reservations team trả lời vào 27/03/2024
Dear Guillermo, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

10/10 - Xuất sắc

Liam

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff were extremely helpful
Lưu trú 1 đêm vào Tháng 3, 2024
Reservations team trả lời vào 18/03/2024
Dear Liam,Thank you so much for taking the time to leave a review, it means a lot to us. We pride ourselves on our wonderful team and location and we're so happy that you enjoyed your experience. We hope to welcome you again very soon.Warm regards,

10/10 - Xuất sắc

Mark N.

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
excellent
Lưu trú 2 đêm vào Tháng 3, 2024
Reservations team trả lời vào 07/03/2024
Dear Mark, Thank you for taking the time to to share your positive experience with us at InterContinental London Park Lane. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

6/10 - Được

Rosalind

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Tired, in need of a renovation. For this level of hotel, one expects more sophistication and a style after circa conservative '74.
Lưu trú 2 đêm vào Tháng 2, 2024
Reservations team trả lời vào 12/03/2024
Dear Rosalind, Thank you for taking the time to let us know how your recent stay went with us, we sincerely appreciate the open and honest feedback, and this all combines to helping us improve our guest experience. We would like to introduce our Mayfair Collection style of rooms which is our renovated room collection with the modern style so we do hope that when we see you back again it would be great to hear your feedback on these as well We look forward to having the opportunity to welcoming you back to Park Lane again on another occasion.Kind regards,

10/10 - Xuất sắc

Mark N.

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
excellent
Lưu trú 1 đêm vào Tháng 2, 2024
Reservations team trả lời vào 23/02/2024
Dear Mark, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. We are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

10/10 - Xuất sắc

Peter, Montreal

Đi cùng gia đình
Clean, excellent location friendly staff and great service.
Lưu trú 5 đêm vào Tháng 2, 2024
Reservations team trả lời vào 12/03/2024
Dear Peter, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. We are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

10/10 - Xuất sắc

Nikola

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
One of the best in London
A hotel with one of the best locations in London. Newly refurbished. Amazing staff and service. I can recommend this hotel both for business traveling and pleasure trips.
Lưu trú 4 đêm vào Tháng 2, 2024
Reservations team trả lời vào 12/02/2024
Dear Nikola, Thank you so much for taking the time to leave a review, it means a lot to us. We pride ourselves on our wonderful team and location and we're so happy that you enjoyed your experience. We hope to welcome you again very soon.Warm regards,

10/10 - Xuất sắc

DAVID

Lưu trú 10 đêm vào Tháng 1, 2024
Reservations team trả lời vào 09/02/2024
Dear David, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane.We are pleased to hear that you enjoyed every bit of your stay.On behalf of the hotel, we look forward to welcoming you back soon!

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024
Reservations team trả lời vào 09/02/2024
Dear Valued guest, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. We are thrilled to see that you enjoyed your stay at our hotel. On behalf of the whole team, we hope to welcome you again very soon!

8/10 - Tốt

Jane

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It’s central so there’s easy access to shopping and restaurants
Lưu trú 7 đêm vào Tháng 1, 2024
Reservations team trả lời vào 17/01/2024
Dear Jane, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that you liked the location. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

10/10 - Xuất sắc

Iana

Đi cùng gia đình, Khách đi công tác, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location! Happy, helpful staff, particularly Freddy in Restaurant Theo! Loved the entertainment offerings as well. Worth a trip when in London.
Lưu trú 2 đêm vào Tháng 1, 2024
Reservations team trả lời vào 16/01/2024
Dear Valued Guest, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that Freddy's service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!

10/10 - Xuất sắc

Alan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Reservations team trả lời vào 15/01/2024
Dear Alan,Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards, Reservations team

4/10 - Kém

Rishi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 12, 2023
Reservations team trả lời vào 09/01/2024
Dear Rishi,Thank you for taking the time to leave a review and please accept our apologies that your stay was not how you would have hoped. Please do not hesitate to reach out directly with more details.Warm regards,

4/10 - Kém

Teddy

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
déçu
checkin a 20h et malgré ça chambre non prête, après 20 minutes d'attente et quelques coups de gueule la chambre est prête, la chambre était une catégorie en dessous de celle que nous avons réservé, avec une vue sur la route très bruyante. nous nous sommes plaint mais l'hotel campe sur ses positions en nous disant que c'est bien cette chambre alors que non. très déçu du service nous sommes habitué des beaux hôtel nous ne reviendrons pas.
Lưu trú 2 đêm vào Tháng 12, 2023
Reservations team trả lời vào 20/12/2023
Dear Mr. Belghiut,Thank you for taking the time to review The InterContinental London Park Lane. We appreciate your honest feedback. It is our goal at The InterContinental London Park Lane Hotel to provide a luxurious 5-star experience and we apologize that we were not able to meet your expectations on this occasion. While we are disappointed to hear of the issues you experienced, we would like for you to know that we take all guest feedback seriously and use it to help improve our services in the future. We appreciate your time and hope you choose us again in the future. Warm regards,

10/10 - Xuất sắc

Mohamed

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 7 đêm vào Tháng 12, 2023
Reservations team trả lời vào 18/12/2023
Dear Mohamed, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

2/10 - Tồi

Michael

Khách đi công tác
Không thích: Nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 5 đêm vào Tháng 11, 2023
Reservations team trả lời vào 18/12/2023
Dear Mr Mc. Michael, Thank you for taking the time to share your feedbacks. As discussed separatly, we have actionned our refund to the 3rd party partner and would expect them to refund you on this occasion.Thank you for your patience and kind understanding in this matter.Warm regards,

10/10 - Xuất sắc

Mustafa, Grand Blanc

Lưu trú 1 đêm vào Tháng 12, 2023
Reservations team trả lời vào 04/01/2024
Dear Mustafa, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

10/10 - Xuất sắc

Elizabeth

Reservations team trả lời vào 09/02/2024
Dear Elizabeth, Thank you so much for taking the time to leave a review, it means a lot to us. We are delighted to learn that you had a wonderful experience during your stay at our hotel.We are very much looking forward to welcoming you back with us.Kind regards,

10/10 - Xuất sắc

ANTONIO

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 11, 2023
Reservations team trả lời vào 08/12/2023
Dear Valued Guest, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

10/10 - Xuất sắc

Jenna

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The epitome of luxury. We had a beautiful stay.
Lưu trú 1 đêm vào Tháng 11, 2023
Reservations team trả lời vào 28/11/2023
Dear Jenna,Thank you for your outstanding feedback!We are pleased to hear that you enjoyed every bit of your stay!We are very much looking forward to welcoming you back with us.Warm regards,

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 5 đêm vào Tháng 11, 2023
Reservations team trả lời vào 16/11/2023
Dear Valued Guest, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

2/10 - Tồi

Narinder

Lưu trú 1 đêm vào Tháng 11, 2023
Reservations team trả lời vào 05/12/2023
Dear Narinder,Thank you so much for taking the time to leave a review, it means a lot to us to hear your thoughts. First of all, our sincere apologies that your stay with us was not what you'd expect from a InterContinental hotel. If you have any thoughts as to how your stay could have been improved, please do feel free to get in touch directly as we would love to welcome you back again for an elevated experience in the future.Warm regards, Reservations team

10/10 - Xuất sắc

Hiroshi

Lưu trú 1 đêm vào Tháng 11, 2023
Reservations team trả lời vào 13/11/2023
Dear Hiroshi, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

8/10 - Tốt

Nizametdin

Lưu trú 2 đêm vào Tháng 10, 2023
Reservations team trả lời vào 31/10/2023
Dear Nizametdin, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

10/10 - Xuất sắc

Hawre

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
good choose
It was so Good .
Lưu trú 3 đêm vào Tháng 10, 2023
Reservations team trả lời vào 26/10/2023
Dear Hawre, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

10/10 - Xuất sắc

Michaela

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 10, 2023
Warm regards, Reservations team trả lời vào 20/10/2023
Dear Michaela, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!

6/10 - Được

Leif Joachim

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
5 star hotell med inhouse restaurant stengt på mandager og begrenset room service mandager med minimalt utvalg. Helt elendig å ha det slik,går ikke an. Kunne ikke skaffe en eneste pizza pga dette.
Lưu trú 2 đêm vào Tháng 9, 2023
Reservations team trả lời vào 25/09/2023
Dear Valued Guest,Thank you for taking the time to leave your thoughts, it's so important to us to hear them in order to keep improving. First of all, our sincere apologies that your stay with us was not what you'd expect from a InterContinental hotel.Thank you for taking the time to leave a review and please accept our apologies that your stay was not how you would have hoped.We hope to welcome you back one day, to show a considerable improvement on your stay.Warm regards,

10/10 - Xuất sắc

Anoushiravan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It is a great to stay and enjoy London. Very close to historic sites and public transportation.
Lưu trú 2 đêm vào Tháng 9, 2023
Reservations team trả lời vào 05/09/2023
Dear Valued Guest,Thank you so much for taking the time to leave a review, it means a lot to us. We pride ourselves on our wonderful team and location and we're so happy that you enjoyed your experience. We hope to welcome you again very soon.Warm regards,

10/10 - Xuất sắc

harvey

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
staff was great, the room was spotless
Lưu trú 4 đêm vào Tháng 8, 2023
Reservations team trả lời vào 05/09/2023
Dear Valued Guest, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,

10/10 - Xuất sắc

Thales

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 8, 2023
Reservations team trả lời vào 05/09/2023
Dear valued guest,Thank you for your outstanding feedback!We are pleased to hear that you enjoyed every bit of your stay!We are very much looking forward to welcoming you back with us.Warm regards,

8/10 - Tốt

VIREN

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 8, 2023
Reservations team trả lời vào 05/09/2023
Dear valued guest,Thank you for your outstanding feedback!We are pleased to hear that you enjoyed every bit of your stay!We are very much looking forward to welcoming you back with us.Warm regards,

10/10 - Xuất sắc

Thales

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 8, 2023
Reservations team trả lời vào 05/09/2023
Dear valued guest,Thank you for your outstanding feedback!We are pleased to hear that you enjoyed every bit of your stay!We are very much looking forward to welcoming you back with us.Warm regards,

10/10 - Xuất sắc

Oguzhan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 8, 2023
Reservations Team trả lời vào 05/09/2023
Dear valued guest,Thank you for your outstanding feedback!We are pleased to hear that you enjoyed every bit of your stay!We are very much looking forward to welcoming you back with us.Warm regards,

8/10 - Tốt

Hemant

Lưu trú 3 đêm vào Tháng 8, 2023
Reservations team trả lời vào 05/09/2023
Dear valued guest,Thank you for your outstanding feedback!We are pleased to hear that you enjoyed every bit of your stay!We are very much looking forward to welcoming you back with us.Warm regards,

10/10 - Xuất sắc

Alessandro

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 8, 2023
Reservations team trả lời vào 05/09/2023
Dear valued guest,Thank you for your outstanding feedback!We are pleased to hear that you enjoyed every bit of your stay!We are very much looking forward to welcoming you back with us.Warm regards,

6/10 - Được

Sanjiv

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
No showers in the gym area. No sauna, not up to 5 star standards
Lưu trú 3 đêm vào Tháng 8, 2023
Reservations team trả lời vào 05/09/2023
Dear Valued Guest,Thank you for taking the time to review The InterContinental London Park Lane.We appreciate your honest feedback. It is our goal at The InterContinental London Park Lane Hotel to provide a luxurious 5-star experience and we apologize that we were not able to meet your expectations on this occasion. We take all guest feedback seriously and use it to help improve our services in the future. We appreciate your time and hope you choose us again in the future.Warm regards,

8/10 - Tốt

inchon

Lưu trú 3 đêm vào Tháng 8, 2023
Reservations Team trả lời vào 05/09/2023
Dear valued guest,Thank you for your outstanding feedback!We are pleased to hear that you enjoyed every bit of your stay!We are very much looking forward to welcoming you back with us.Warm regards,