Phòng 4 Superior | Két bảo mật tại phòng, bàn, màn/rèm cản sáng, phòng cách âm
Kiểm tra phòng trống

Nhận xét về Lucky 8 Hotel

3 out of 5
Lucky 8 Hotel
21 -25 York Road, Ilford, England

Nhận xét

7,4

Tốt

Đánh giá 10 - Xuất sắc. 217/910 nhận xét" "
Đánh giá 8 - Tốt. 368/910 nhận xét" "
Đánh giá 6 - Được. 179/910 nhận xét" "
Đánh giá 4 - Kém. 73/910 nhận xét" "
Đánh giá 2 - Tồi. 73/910 nhận xét" "

8,0/10

Sạch sẽ

8,2/10

Nhân viên & dịch vụ

6,2/10

Tiện nghi, dịch vụ

7,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

5,2/10

Thân thiện với môi trường

Nhận xét

4/10 - Kém

Matthew

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Lucky8 Hotel trả lời vào 03/05/2024
Dear Valued Customer,Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve in the future. Your opinion is matter to us We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Lucky 8 Hotel

6/10 - Được

Sian

Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ
Check-in was complicated as e-mail warning of the £50 up-front deposit and need for photo ID was sent to junk mail. Parking is advertised as included in the price, when it’s available on a first come, first served basis and there are only TWO spaces! Bed was not comfortable, only 1 pillow and that felt like resting your head on a patio slab!! On the plus side it was exceptionally cheap and I guess you get what you pay for.
Lưu trú 1 đêm vào Tháng 4, 2024
Lucky 8 Hotel trả lời vào 24/04/2024
Dear Valued Customer,Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve in the future. Your opinion is matter to us We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Lucky 8 Hotel

2/10 - Tồi

Daisy

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Lucky 8 Hotel trả lời vào 18/04/2024
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve in the future. Your opinion is matter to us We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Lucky 8 Hotel

6/10 - Được

Imran

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Lucky8Hotel trả lời vào 16/02/2024
Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey

2/10 - Tồi

Khách đã xác thực

Khách đi công tác
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Booked with Continental Breakfast but NOT Provided
I booked with this Hotel but they sent me to Best Western... I paid with Continental Breakfast but when i got my slip it as no breakfast i even show the reception that stated in my booking...This twice already happened to me so avoid this 2 hotels at all cost. HIGHLY NOT RECOMMENDED
Lưu trú 1 đêm vào Tháng 2, 2023
BIANCA trả lời vào 06/04/2023
Dear Guest, Thank you very much for your feedback and thank you for choosing us as your venue! I am honestly sad to learn you have encountered issues with the room and you did not reported to the Lucky 8 reception team who would have happily sorted it out for you to have a better experience with us. We are looking forward to your next stay with us in the nearest future! If there is anything we can do to make your future experience better, please, do not hesitate to directly contact us! Kind regards, Lucky 8 Hotel, Management

4/10 - Kém

Aaron

Lưu trú 2 đêm vào Tháng 10, 2022
bianca trả lời vào 19/04/2023
Dear Guest, Thank you for your feedback I am sorry to hear that you did not report your issues to the reception staff as they would have been happy to help you with all your needs. I would like to hear more about your experience and to make your future stay a more positive one. Kindly send us an email . Kind Regards, Lucky 8 Hotel, Management

10/10 - Xuất sắc

Philip

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great place to stay
Great hotel, friendly staff
Lưu trú 2 đêm vào Tháng 10, 2022
BIANCA trả lời vào 06/04/2023
Dear Guest, Thank you for taking time and posting a review about your stay in our hotel. We were glad to know that overall you have enjoyed your stay with us. We are looking forward to welcoming you back in the nearest future. Kind Regards, Lucky 8 Hotel, Team

2/10 - Tồi

Israel

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Staff extremely rude to everyone for no reason. Specifically the Polish ladies with big lips. Drug adicts everywhere outside and prostitutes.
Lưu trú 3 đêm vào Tháng 9, 2022
BIANCA trả lời vào 06/04/2023
Dear Sir,Thank you for your feedback, however, after checking our system's notes I have came across your booking where is stated that you in fact did not stay in the hotel due to the fact that you did not have the security deposit(which si advertised on the website).You were also very rude with our staff (swearing and showuting ) and we do not accept this type of behaviour against our staff who try their best to accommodate the guests.Kind Regards,Lucky 8 Hotel Management

10/10 - Xuất sắc

Paul Wing Kwong

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very friendly and helpful staff at the reception.
Lưu trú 3 đêm vào Tháng 9, 2022
BIANCA trả lời vào 06/04/2023
Dear Guest, Thank you for your feedback. We are happy to hear that you enjoyed your stay. Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

4/10 - Kém

Mark

Khách đi công tác
I was suppose to stay at Lucky 8 hotel as I pick it as it was ne
Lưu trú 2 đêm vào Tháng 9, 2022
BIANCA trả lời vào 06/04/2023
Dear Guest, I would to thank you for taking the time to review your recent experience with us, at the Lucky 8 Hotel. We are delighted to read that you have enjoyed your stay with us. Kind Regards, Lucky 8 Hotel Team

2/10 - Tồi

Muhammad K

Lưu trú 2 đêm vào Tháng 9, 2022
BIANCA trả lời vào 19/04/2023
Dear Guest, Your opinion is very important to us, therefore, I would like to take the opportunity to thank you for taking the time to review your last experience with us! On behalf of Lucky 8 Hotel team, I would like to apologize once again in respect of what was clearly a disappointing experience. I do hope you will consider us again in the future. Kind Regards,Lucky 8 Hotel, Management

4/10 - Kém

Aaron

Không thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 9, 2022
BIANCA trả lời vào 19/04/2023
Dear Guest, Your opinion is very important to us, therefore, I would like to take the opportunity to thank you for taking the time to review your last experience with us! I would Like to reassure you that all your comments have been taken into consideration and our we have taken immediate action accordingly. On behalf of Lucky 8 Hotel team, I would like to apologize once again in respect of what was clearly a disappointing experience. I do hope you will consider us again in the future. Kind Regards, Lucky 8 Hotel, Management

2/10 - Tồi

Phil

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi phòng
Intruder alarm went off at 1am. The hotel was unable to turn it off, it was going off until afer i checked out, it was torture
Lưu trú 1 đêm vào Tháng 8, 2022
BIANCA trả lời vào 06/04/2023
Dear Guest, Your opinion is very important to us, therefore, I would like to take the opportunity to thank you for taking the time to review your last experience with us! I would Like to reassure you that all your comments have been taken into consideration and our we have taken immediate action accordingly. On behalf of Lucky 8 Hotel team, I would like to apologize once again in respect of what was clearly a disappointing experience. I do hope you will consider us again in the future. Kind Regards, Lucky 8 Hotel, Management

6/10 - Được

Patrick

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Das zimmer war sehr heruntergekommen und von schimmel befallen, es war vogelkot auf den fenstern so dick das es ein zweiter sichtschutz war und es fanden Bauarbeiten statt, die uns nicht mitgeteilt wurden usw. das Frühstück war nicht wie es angezeigt wird auf den bildern, unfreundliches personal. Also in großen und ganzen NICHT zu empfehlen.
Lưu trú 2 đêm vào Tháng 8, 2022
BIANCA trả lời vào 06/04/2023
Dear Guest, It is a big disappointment for us that we did not meet your expectations in terms of cleanliness. We do hope you will give us another change to change your negative impression into a positive one. We look forward to seeing you back to our property. Kind Regards, Lucky 8 Hotel, Management

4/10 - Kém

Billy

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Avoid! Bed bugs!!!
BED BUGS!!! Avoid at all costs. Staff were very friendly and helpful however at about midnight while watching a movie on my laptop, I noticed something crawling towards my face over the pillow. I quickly swatted it and turned the light on to find a patch of blood and another bed bug sat next to it. Felt very itchy afterwards and couldn't sleep in the bed so slept on a very small, uncomfortable sofa. After finally getting to sleep for an hour my neighbours came back at about 4.45 and despite them being on the floor above and me having my TV on I could hear every word of their conversation.
Lưu trú 1 đêm vào Tháng 8, 2022
Bianca trả lời vào 20/08/2022
Dear Guest,Thank you for your feedback.I would like to ensure you that we have a regular disinfection company coming to check and disinfect the rooms.Last check was 1 week before your check-in day.However, we did take your comment into consideration and we have called a Pest Control team to check the room you stayed in. Their report came up as negative and they ensured us that there is no insects inside the room.Also, I am sorry to hear that you did not mention to the front desk which is open 24/7 as they could have checked for you and change the room in order to make your stay more comfortable.I would like to offer you a discount and an upgraded room for a future reservation to make your stay a more positive one.Kind Regards,Lucky 8 Hotel, Management

6/10 - Được

Nyok Pin

Đi theo nhóm
Không thích: Tiện nghi, dịch vụ
Room is clean. Unless one has a reason to be in Ilford, con consider this budget horel. There are many other budget hotes within the vicinity to consider.
Lưu trú 2 đêm vào Tháng 8, 2022
BIANCA trả lời vào 06/04/2023
Dear Guest, I would to thank you for taking the time to review your recent experience with us, at the Lucky 8 Hotel. We are delighted to read that you have enjoyed your stay with us. Kind Regards, Lucky 8 Hotel Team

10/10 - Xuất sắc

Mwamba

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Better breakfast
Lưu trú 1 đêm vào Tháng 7, 2022
BB trả lời vào 10/08/2022
Dear Guest, Thank you for your feedback. We are happy to hear that you enjoyed your stay. Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

2/10 - Tồi

MRS S

Lưu trú 1 đêm vào Tháng 7, 2022
BB trả lời vào 10/08/2022
Dear Guest, Thank you for your feedback. It was a great pleasure to have you as our guest. We look forward to welcoming you back in the nearest future. Kind Regards, Lucky 8 Hotel, Management

2/10 - Tồi

Barakat

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Would not recommend. No AC/fan during a heat wave! To make matters worse when it was time to show me my room I was taken to a hotel that was not the one I booked under the guise that it’s their “sister” hotel. To make matters worse I had to pay a “deposit”‘that instead of being returned to me during check out I was told would be returned me after 5 working days. The worst hotel experience I have ever had in my life. I don’t see myself returning. Better if staying at ibis budget or some other hotel within a similar price range but much better quality.
Lưu trú 1 đêm vào Tháng 7, 2022
BB trả lời vào 10/08/2022
Dear Guest, Thank you for your feedback. We are happy to hear that you enjoyed your stay. Kindly note the security deposit is not a payment but a pre-authorisation which should be released by your own bank. Kindly contact your bank provider if the funds have not been released between 3 and maximum 14 working days. Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

4/10 - Kém

Rocio

Lưu trú 4 đêm vào Tháng 6, 2022
BB trả lời vào 10/08/2022
Dear Guest, Thank you for your feedback. Your opinion is very important to us and we appreciate you have taken the time to review your last experience with us! Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

8/10 - Tốt

Serghei

Lưu trú 1 đêm vào Tháng 7, 2022
BIANCA trả lời vào 19/04/2023
Dear Guest, Thank you for your feedback. We are happy to hear that you enjoyed your stay. Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

8/10 - Tốt

Pieter

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly staff, we were 'upgraded' from lucky8 to Best Western Greater London, which is 2 blocks away. Check-in took long to enable the room cards, but they work;-). Our stay was during one of the hottest Londen days, 30degrees celcius, and nog airco in the hotel rooms. So we had a very warm night with only air ventilation. Outside construction workers worked till past 23pm and that made an awful lot of noise. I would expect that this is normally not the case as the rooms are located at the quiet side of the building.
Lưu trú 1 đêm vào Tháng 7, 2022
BB trả lời vào 10/08/2022
Dear Guest, Thank you for your feedback. Your opinion is very important to us and we appreciate you have taken the time to review your last experience with us! Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

8/10 - Tốt

Alan

Thích: Nhân viên & dịch vụ
Fantastic location for the price
Friendly reception staff. Nice spacious room and location is fantastic with an entrance to Ilford station literally a few doors down from the hotel. Will definitely be returning.
Lưu trú 1 đêm vào Tháng 7, 2022
BB trả lời vào 10/08/2022
Dear Guest, Thank you for your feedback. We are happy to hear that you enjoyed your stay. Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

8/10 - Tốt

Roswitha

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Preisleistung war voll ok. Das Personal war sehr freundlich und hilfsbereit.
Lưu trú 3 đêm vào Tháng 7, 2022
BB trả lời vào 10/08/2022
Dear Guest, Thank you for your feedback. We are happy to hear that you enjoyed your stay. Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

10/10 - Xuất sắc

Donald

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent services, gens accueillant. Très satisfait. Seul point moins positif , 50 minutes du centre de Londres en voiture
Lưu trú 5 đêm vào Tháng 6, 2022
BB trả lời vào 10/08/2022
Dear Guest, Thank you for your feedback. We are happy to hear that you enjoyed your stay. Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

6/10 - Được

Ciprian

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ
Der Preis war positiv. 474€ für 5 Übernachtung inklusive Frühstück ist sehr günstig für London in Ilford, nur 4 Stationen von Stratford entfernt. Die Unterkünft im Hinterhof wo wir auch unser Zimmer ( Superior 4 Bett- Zimmer ) bekommen haben verdienen nicht 3 Sterne. Ein 3 Sterne Hotel darf so was meiner Meinung nach nicht anbieten. Gegenüber der Eingangstür voller Müllberge von den im Vordergrund liegeden Restaurant. Schreckliche Aussicht auf die Verdreckten Hinterhöfen. Es stinkt und der Wind verstreut die ganze Zeit den Müll überall. Im Zimmer sind die Teppiche nicht richtig gereinigt un von der letzten Malerarbeiten sind die Farbspritzer noch überall vorhanden. Die Zimmer wurden zwar jeden Tag gereinigt aber nur oberflächlich. Frühstück war sehr Spartan und gar keine Abwechslung. Ein bisschen Anpassung sollte hier unbedingt stattfinden. Wenn man das englische Frühstück nicht mag hat man hier ein Problem. Personal sonst freundlich und hilfsbereit. Wer nur zum Schlafen ein relativ sauberes Bett Brauch und sparen möchte kann es mit Lucky 8 Hotel probieren. Aber auch dann kein Zimmer im Hinterhof annehmen.
Lưu trú 5 đêm vào Tháng 6, 2022
BB trả lời vào 10/08/2022
Dear Guest, Thank you very much for your feedback and thank you for choosing us as your venue! I am honestly sad to learn you have encountered issues with the room and you did not reported to the reception team who would have happily change it in order for you to have a better experience with us. We are looking forward to your next stay with us in the nearest future! If there is anything we can do to make your future experience better, please, do not hesitate to directly contact us! Kind regards, Lucky 8 Hotel, Management

10/10 - Xuất sắc

Erica

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful facility and spacious room. Great quality for a great price!
Lưu trú 3 đêm vào Tháng 6, 2022
BB trả lời vào 10/08/2022
Dear Guest, Thank you for your feedback. It was a great pleasure to have you as our guest. We look forward to welcoming you back in the nearest future. Kind Regards, Lucky 8 Hotel, Management

8/10 - Tốt

Martin

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
It was cheap and had parking, a bit tired.
Lưu trú 1 đêm vào Tháng 6, 2022
bianca trả lời vào 10/08/2022
Dear Guest, Thank you for your feedback. It was a great pleasure to have you as our guest. We look forward to welcoming you back in the nearest future. Kind Regards, Lucky 8 Hotel, Management

2/10 - Tồi

Majd Mazen

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Gamla rum, vattenläckor, dåliga madrasser och tunna kuddar. Man fick inte ens nya lakan
Lưu trú 7 đêm vào Tháng 6, 2022
bianca trả lời vào 10/08/2022
Dear Guest, Thank you for your feedback I am sorry to hear that you did not report to the reception staff as they would have been happy to help you with all your needs. I would like to hear more about your experience and to make your future stay a more positive one. Kindly send us an email and I will confirm a discount for a future stay. Kind Regards, Lucky 8 Hotel, Management

8/10 - Tốt

Richard Alan

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good place to sleep. Really close to the train station, shopping and food.
Lưu trú 6 đêm vào Tháng 6, 2022
BIANCA trả lời vào 19/04/2023
Dear Guest, Thank you for your feedback. We are happy to hear that you enjoyed your stay. Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

4/10 - Kém

Bharani

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Ok
The staff approach wasn't friendly. The breakfast was okay. They took GBP 50 as advance but didn't provided any receipt for that also promised to revert the advance in 15 days
Lưu trú 3 đêm vào Tháng 6, 2022
BAINCA trả lời vào 19/04/2023
Dear Guest, It is a big disappointment for us that we did not meet your expectations . We do hope you will give us another change to change your negative impression into a positive one. We look forward to seeing you back to our property. Kind Regards,Lucky 8 Hotel, Management

4/10 - Kém

Kerstin

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Wir waren entsetzt als wir unsere Zimmer betraten. Eins musste gleich getauscht werden da man vor Hitze und Gestank kaum atmen konnte. Dusche und Toilette waren voll mit Schimmel. Das Bett war für 2 Personen viel zu klein. Schränke waren keine vorhanden. Frühstück konnte man essen war aber meistens schon kalt. Für Familien mit Kindern würde ich diese Unterkunft nicht weiter empfehlen.
Lưu trú 4 đêm vào Tháng 5, 2022
BIANCA trả lời vào 19/04/2023
Dear Guest, Thank you very much for your feedback and thank you for choosing us as your venue! I am honestly sad to learn you have encountered issues with the room and you did not reported to the reception team who would have happily change it in order for you to have a better experience with us. We are looking forward to your next stay with us in the nearest future! If there is anything we can do to make your future experience better, please, do not hesitate to directly contact us! Kind regards, Lucky 8 Hotel, Management

10/10 - Xuất sắc

Steve, mont-tremblant

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hôtel bien situé, dans un quartier avec beaucoup de restaurants, d'épiceries, de magasins et bien pourvu en transport en commun, ce qui rend le déplacement facile pour le centre-ville de Londres. Bon déjeûner anglais en buffet. Bon rapport qualité-prix.
Lưu trú 4 đêm vào Tháng 5, 2022
BIANCA trả lời vào 19/04/2023
Dear Guest, I would to thank you for taking the time to review your recent experience with us, at the Lucky 8 Hotel. We are delighted to read that you have enjoyed your stay with us. Kind Regards, Lucky 8 Hotel Team

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
My stay
When I arrived, the on site parking was full. The receptionist, told me, to use the one across the road at Great Western. Their one was also full. But, luckily, a man drove off and I got his space. The receptionist, very kindly, helped to to take my bags up to my room. After she’d gone, I found the shower wasn’t working. She got someone in, the next day, and had it fixed. I found they offered a cooked breakfast, if I wanted it. Also, the staff were very friendly and my room was always kept very clean.
Lưu trú 7 đêm vào Tháng 5, 2022
BIANCA trả lời vào 19/04/2023
Dear Guest, Thank you for your feedback. We are happy to hear that you enjoyed your stay. Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

6/10 - Được

Magdalena

Khách đi công tác
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Rough area
Area is pretty rough. Beds were broken.
Lưu trú 1 đêm vào Tháng 5, 2022
BIANCA trả lời vào 19/04/2023
Dear Guest, Your opinion is very important to us, therefore, I would like to take the opportunity to thank you for taking the time to review your last experience with us! I would Like to reassure you that all your comments have been taken into consideration and our we have taken immediate action accordingly. I do hope you will consider us again in the future. Kind Regards, Lucky 8 Hotel, Management

6/10 - Được

Keith

Lưu trú 1 đêm vào Tháng 5, 2022
BIANCA trả lời vào 19/04/2023
Dear Guest, Your opinion is very important to us, therefore, I would like to take the opportunity to thank you for taking the time to review your last experience with us! I do hope you will consider us again in the future. Kind Regards,Lucky 8 Hotel, Management

8/10 - Tốt

Lars

Đi cùng gia đình
Thích: Tiện nghi phòng
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2022
BIANCA trả lời vào 19/04/2023
Dear Guest, I would to thank you for taking the time to review your recent experience with us, at the Lucky 8 Hotel. We are delighted to read that you have enjoyed your stay with us. Kind Regards, Lucky 8 Hotel Team

10/10 - Xuất sắc

Ulfur

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 5, 2022
BIANCA trả lời vào 19/04/2023
Dear Guest, Thank you for your feedback. We are happy to hear that you enjoyed your stay. Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

8/10 - Tốt

Chaudry

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 5, 2022
BIANCA trả lời vào 19/04/2023
Dear Guest, Thank you for your feedback. We are happy to hear that you enjoyed your stay. Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

2/10 - Tồi

h

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Needs a clean
Tired room in need of a good clean. Shower and toilet both broken
Lưu trú 1 đêm vào Tháng 5, 2022
BIANCA trả lời vào 19/04/2023
Dear Guest, Thank you very much for your feedback and thank you for choosing us as your venue! I am honestly sad to learn you have encountered issues with the room and you did not reported to the reception team who would have happily change it in order for you to have a better experience with us. We are looking forward to your next stay with us in the nearest future! If there is anything we can do to make your future experience better, please, do not hesitate to directly contact us! Kind regards, Lucky 8 Hotel, Management

10/10 - Xuất sắc

David

Lưu trú 21 đêm vào Tháng 4, 2022
bianca trả lời vào 19/04/2023
Dear Guest, Thank you for your feedback. Kind Regards, Lucky 8 Hotels, Manager

8/10 - Tốt

jessy

Lưu trú 2 đêm vào Tháng 5, 2022
bianca trả lời vào 19/04/2023
Dear Guest, Thank you for your feedback. Kind Regards, Lucky 8 Hotels, Manager

6/10 - Được

Sabine, Leipzig

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Personal ist top, uns wurde ein anderes Zimmer bzw. Hotel angeboten,
Lưu trú 5 đêm vào Tháng 5, 2022
bianca trả lời vào 19/04/2023
Dear Guest, Thank you for your feedback. Kind Regards, Lucky 8 Hotels, Manager

8/10 - Tốt

Denis, Leipzig

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Personal zuvorkommend hilfsbereit
Lưu trú 3 đêm vào Tháng 5, 2022
bianca trả lời vào 19/04/2023
Dear Guest, Thank you for your feedback. Kind Regards, Lucky 8 Hotels, Manager

6/10 - Được

Behiye

Lưu trú 5 đêm vào Tháng 4, 2022
bianca trả lời vào 19/04/2023
Dear Guest, Thank you for your feedback. Kind Regards, Lucky 8 Hotels, Manager

2/10 - Tồi

Simone

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolut nicht zu empfehlen.die Einrichtung kaputt Schimmel unfreundlich und das Buffet mehr als Macker.
Lưu trú 7 đêm vào Tháng 4, 2022
bianca trả lời vào 19/04/2023
Dear Guest, Thank you for your feedback. I am surprised that you were not happy with your stay as you have not mentioned about not being happy during you stay as we could have helped and made your stay more pleaseant. Kind Regards, Lucky 8 Hotels, Manager

6/10 - Được

Nourdine

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Bjr j'ai passer 6 jours dans ce établissement le personnel de ménage et petit déjeuner sont a l'écoute et au service des clients plus que le personnel de l'accueil cst a dire pas de respect Pour les clients a l'accueil d'arriver et départ donc voilà ce que j'ai retenu de ce hôtel merci j'espère que elle vont faire des efforts pour être agréable et disponible pour les clients
Lưu trú 6 đêm vào Tháng 4, 2022
bianca trả lời vào 19/04/2023
Dear Guest, Thank you for your feedback. Your opinion is very important to us and we appreciate you have taken the time to review your last experience with us! Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

8/10 - Tốt

Moryden

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 5, 2022
Bianca trả lời vào 09/06/2022
Dear Guest, Thank you for your feedback. Your opinion is very important to us and we appreciate you have taken the time to review your last experience with us! Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

2/10 - Tồi

Søren

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 6 đêm vào Tháng 4, 2022
Bianca trả lời vào 05/05/2022
Dear Guest, Thank you for your feedback. I am surprised that you were not happy with your stay as you have stayed with us for 6 nights and you have not mentioned about not being happy during you stay as we could have helped and made your stay more pleaseant. Kind Regards, Lucky 8 Hotels, Manager

6/10 - Được

Carl

Lưu trú 1 đêm vào Tháng 4, 2022
bianca trả lời vào 05/05/2022
Dear Guest, Thank you for your feedback. Kind Regards, Lucky 8 Hotels, Manager