Dear Lewis,Thank you for such a positive review.We're delighted to hear that our staff's dedication to service culture made a positive impact on your stay, and that you found the cleanliness and room experience to meet your expectations, ensuring a comfortable visit. We regret to hear about any discomfort caused during the check-in process. Our intention is to provide guests with options that enhance their stay, such as The Level's exclusive benefits, and we apologize if this came across as an upsell rather than an opportunity for added comfort.It would be our pleasure to have you return on another occasion. Very best wishes,Guest Experience Team

Dear Rogier,Thank you for such a great review.It's a delight to hear that the luxury of The Level club contributed to the exceptional nature of your stay in the Marylebone suite. We are thrilled to receive perfect scores for both the cleanliness of our hotel and the condition of our facilities, reflecting our commitment to service culture. Although you rated the room amenities highly, we noticed there's room for improvement and appreciate your feedback, as it guides us in enhancing our room experience.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Bryan,Thank you for such a great review.We're delighted to hear that you appreciated our prime location next to Regent's Park, ideal for exploring the main attractions of London and easing into the local time zone. It’s great to know that our efforts in maintaining a high standard of cleanliness and providing impeccable service were recognized during your visit. We regret to hear that you found some aspects of your room experience, such as the soundproofing and minibar, to be less than satisfactory. Please rest assured that we are continuously working on enhancing our guest experiences in every aspect. While the hotel does not currently offer breakfast in the room, we hope you had the chance to enjoy the gastronomic experiences at our Arado restaurant, which celebrates the essence of Spanish cuisine with a sophisticated London flair.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Joakim,Thank you for such a great review.We're delighted to hear that our staff's dedication to service culture made such a positive impression and that the cleanliness of our hotel met your high standards. It's also wonderful to know that our prime location contributed to an enjoyable stay. Your appreciation of the room amenities reaffirms our commitment to providing an exceptional room experience.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

Dear Talal,Thank you for your review! We look forward to welcoming you back soon!Kind regards,Rovena PuranikGuest Experience Manager

Dear Robert, Thank you for taking the time to review your stay.We are thrilled to hear that you appreciated the warm welcome from our doorman and enjoyed the gastronomic experiences our hotel offers. Your commendations on room cleanliness and the high level of service provided are greatly valued and reflect our dedication to a superior service culture. While it's wonderful to know that these aspects made your stay enjoyable, we regret to hear about the inconvenience you faced with the shower. Please rest assured that we take all feedback seriously and are committed to ensuring our guests have a flawless room experience.We are looking forward to welcoming you again. All the best!Guest Experience Team

Sehr geehrter Wolfgang,vielen Dank für Ihren Kommentar.Wir danken Ihnen herzlich für Ihre positive Rückmeldung zu unserer idealen Lage und der Sauberkeit unserer Zimmer. Es freut uns außerordentlich, dass unsere Servicekultur Ihre Erwartungen erfüllt hat und Sie mit unseren Annehmlichkeiten zufrieden waren.Guest Experience Team

Dear Alan,Thank you for sharing your scores!Kind regards,Rovena PuranikGuest Experience Manager

Dear Iris,Thank you for the great scores.Kind regards,Rovena PuranikGuest Experience Manager

Dear Elizabeth,Thank you for sharing your comments. We want to extend our apologies for the inconveniences during your stay. We're addressing the temperature, maintenance, and service issues promptly. Your feedback is invaluable, and we're committed to improving. We hope to have the chance to welcome you back for a better experience in the future.Kind regards,Rovena PuranikGuest Experience Manager

Dear Tara,Thank you for your scores!Kind regards,Rovena PuranikGuest Experience Manager

Dear Clara,Thank you for your scores!Kind regards,Rovena PuranikGuest Experience Manager

Dear Adam,Thank you for such a positive review of your stay with us.We're delighted to hear that our hotel's atmosphere and service met your expectations, and that our prime location contributed positively to your stay. It's fantastic to know that the cleanliness of our rooms and the overall condition of the hotel were up to your standards. We're sorry to hear that the room comfort did not fully meet your expectations, but we're glad that it did not significantly detract from your overall experience.We hope to see you again soon for another enjoyable experience.Best wishes,Guest Experience Team

Dear Guest,Thank you for taking the time to review your recent stay.We are delighted to hear that our prime location proved convenient for your group travel and that our commitment to cleanliness met your expectations. It's also heartening to know that our staff's dedication to service culture contributed positively to your experience. The room comfort you mentioned is a testament to our DreamMaker mattresses, ensuring a restful sleep and enhancing the room experience for our guests. Furthermore, your satisfaction with our hotel condition and service aligns with our aim to deliver exceptional stays every time.We would be delighted to welcome you back on another occasion.Kind regards,Guest Experience Team

Dear Francesca,Thank you for taking the time to share your scores with . I hope you will give us another chance in the future.Kind regards,RovenaGuest Experience Manager

Dear Emily,Thank you for scoring us 10!!Kind regards,RovenaGuest Experience Manager

Dear Carol,Thank you for your review.We are delighted to hear that you enjoyed the gastronomic experiences at our breakfast, and we take pride in the variety we offer. It is also pleasing to note that the omelette station, in particular, left a positive impression. We sincerely apologize for the concerns you encountered with the shower glass and the headlight in your room. Rest assured, we are committed to maintaining a high standard of room experience and will address these issues promptly. While we strive to provide a warm and welcoming service culture, we regret that not all interactions met your expectations. We continuously aim to uplift our team's spirit to ensure our guests feel the warmth of our hospitality.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Experience Team

Dear D,Thank you for taking the time to share your feedback. Please be assured your comments will be passed to relevant departments for further actions. We hope to see you again.Kind regards,RovenaGuest Experience Manager

Dear Andy,Thank you for your review. Your comments will be shared with the team so it can helps us do better. I really hope you will to see you returning.Kind regards,RovenaGuest Experience Manager

Dear guest,Thank you for your feedback on your recent stay. We apologise for the inconveniences you experienced, including the room issue, restaurant closure, service at the bar, air conditioning problem, and noise disturbances. Your comments have been shared with our team for immediate action. We're committed to improving and hope to welcome you back for a better experience.Kind regards,RovenaGuest Experience Manager

Dear Julie,Many thanks for your scores!Kind regards,RovenaGuest Experience Manager

Dear Barry,We apologise for the discomfort you experienced during your stay, including the room temperature and noise disturbances. Your feedback regarding the lack of soundproofing and room condition is noted, and we will take immediate steps to address these issues.We're sorry to hear that you won't be returning, but we appreciate your honesty. Should you reconsider, we would welcome the opportunity to provide you with a better experience.Kind regards,RovenaGuest Experience Manager

Dear Alfonso, Many thanks for your feedback.We're glad that you found our room cleanliness to be impeccable, as we pride ourselves on maintaining the highest standards for our guests. Our team strives to provide exceptional service, and we are pleased that you found the quality of accommodation to be satisfactory. However, we regret that certain aspects did not meet your expectations. We continuously work on maintaining and improving our hotel's condition to ensure that all guests have a pleasant stay. Regarding the amenities provided, we aim to offer a comfortable and convenient experience, and we appreciate your feedback as it helps us to enhance our offerings.We look forward to welcoming you for an another pleasant stay. Best wishes.Guest Experience Team

Dear Robert,Thank you for your scores. We hope to see you on your return.Kind regards,RovenaGuest Experience Manager

Dear Flemming,Thank you for your review.We're delighted to hear that you found our service to be exceptional; our team strives to provide the utmost care and attention to all our guests. It's also wonderful to know that the cleanliness of our rooms met your expectations, as we maintain rigorous standards for the comfort and well-being of our guests.We regret to hear that you experienced some discomfort due to the temperature in your room. Our hotel is equipped with individually controlled air-conditioning and heating to ensure our guests can adjust the temperature to their preference. We would have been more than happy to assist you with this during your stay to ensure a more comfortable environment.We look forward to welcoming you back in the future.Best regards,Guest Experience Team

Dear Margaret,Thank you for sharing your opinion after your recent stay.We're delighted to hear that the digital check-in and check-out process met your expectations for efficiency. It's wonderful to know that the room provided a comfortable stay from the moment you arrived. Additionally, we're pleased that our breakfast selection at the Arado restaurant contributed to a positive start to your day.We hope you will return for another memorable stay.Best wishes,Guest Experience Team

Dear Jeannine,Thank you for your scores!Kind regards,Rovena Guest Experience Manager

Dear Daniel,Thank you for posting your scores.Kind regards,RovenaGuest Experience Manager

Dear Tomoki,Thanks for the great scores!Kind regards,RovenaGuest Experience Manager

Gentile Maria Lucilla,Grazie per averci fatto conoscere la sua opinione.Siamo lieti che abbia apprezzato la colazione ricca e varia del nostro ristorante Arado, che riflette l'essenza della cucina spagnola con un tocco sofisticato londinese. È gratificante sapere che il nostro personale è stato sollecito e ha contribuito a rendere il suo soggiorno piacevole. Capisco che la dimensione della stanza non sia stata del tutto all'altezza delle sue aspettative; tuttavia, ci impegniamo a offrire stanze funzionali e arredate in stile moderno e minimalista per garantire comfort e praticità durante il soggiorno dei nostri ospiti.Saremo lieti di poterla accogliere di nuovo presso il Meliá White House in futuro. Nell'attesa, le porgiamo i nostri cordiali saluti.Guest Experience Team

Dear Rashida,Thank you for your scores. We hope to see you again.Kind regards,RovenaGuest Experience Manager

Thank you for your feedback

Estimado Marcos,Muchas gracias por su reseña acerca de su estancia en nuestro hotel.Nos complace saber que el servicio, personal y calidad han sido de su agrado y cumplido con sus expectativas. Lamentamos que las almohadas no hayan sido de su preferencia; aunque contamos con almohadas de pluma que suelen ser un distintivo de confort, entendemos que cada huésped tiene sus preferencias personales en cuanto a la firmeza de las mismas. Agradecemos sus comentarios positivos sobre la limpieza y el estado del hotel, y nos enorgullece que haya destacado la atención de nuestro equipo.Esperamos verle nuevamente. Atentamente,Guest Experience Team

Dear Amardeep,I completely understand your frustration. It sounds like the stay fell far short of expectations, especially when traveling with kids and dealing with multiple challenges like the elevator, breakfast chaos, and the van service mishap. Your experience is vital feedback for the hotel to improve its services. We will take your comments seriously and we will take action. I hope you will give us another chance in the future.Kind regards,RovenaGuest Experience Manager

Dear Guest,Thanks for taking the time to share your experience at our hotel.We're delighted to hear that you found our hotel clean, pretty, and that the ambiance contributed to a lovely stay. It's wonderful that the cleanliness, condition of the hotel, and room comfort met your expectations, reflecting our commitment to providing an impeccable environment for our guests. We regret to hear about the inconvenience you faced with our lifts. While our elevators are indeed available and designed to provide convenience, we understand that during your stay, this was not the case. Please rest assured that we are attentive to all guest feedback and are looking into this matter to ensure that our facilities meet the high standards our guests expect.We hope to welcome you back. Best wishes,Guest Experience Team

Beste Mirjam,Hartelijk bedankt voor deze mooie review.Het verheugt ons te horen dat de locatie van ons hotel bijgedragen heeft aan een positief verblijf en dat u de nabijheid van de metrostations en Oxford Street waardeerde. We zijn blij dat onze medewerkers een goede indruk hebben achtergelaten en dat u het ontbijt met zijn ruime keuze aan warme en koude gerechten als erg goed heeft ervaren. Het is fantastisch dat het diner en de flexibiliteit van ons personeel tijdens uw theaterbezoek uw verwachtingen hebben overtroffen en dat u genoten heeft van het a la carte diner.Hopelijk zien we je snel nog eens!Guest Experience Team

Dear Maria, We appreciate your feedback.We are thrilled to hear that our hotel's condition, amenities, and location met your expectations and contributed positively to your visit to London. It's wonderful to know you appreciated the modern and minimalist decor, the comfort of our DreamMaker mattresses, and the convenience of our high-speed WiFi. However, we regret to hear about the issues you encountered with the hot water supply. While this is not a common occurrence as our facilities are designed to provide impeccable service, we sincerely apologize for any inconvenience this may have caused during your stay.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Experience Team

Dear David,Thank you for taking the time to share your review.We're delighted to hear you enjoyed the hotel's prime location and found your bedroom to be clean and comfortable. It's our pleasure to provide a setting that contributes to a pleasant visit. Regarding the noise you mentioned, while our hotel's vibrant location is part of its charm, we understand that it might lead to some disturbances. We strive to ensure a restful experience and suggest our rooms on the 7th & 8th floor wings C & D for guests who are particularly sensitive to noise. We're glad to note that this did not detract significantly from your short stay.We hope we have the opportunity of seeing you again in the future.Kind regards,Guest Experience Team

Dear Paul,Thank you for this positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you again.Best regards,Guest Experience Team

Dear Joseph, Thanks very much for your feedback.We're glad to hear that you were satisfied with the service provided by our dedicated team. We apologize if the soundproofing of the rooms did not meet your expectations. Our hotel is indeed a historic building, and while we strive to maintain its character, we also seek to ensure our guests' comfort. We will certainly look into your concerns to see how we can improve in this area. Additionally, we are pleased to note that you found our hotel's cleanliness to be satisfactory, as we pride ourselves on maintaining the highest standards.We all hope to welcome you back on a future visit. Kindest regards,Guest Experience Team

Dear Sally,Thank you for sharing your opinion after your recent stay.We're thrilled to hear you found our location to your liking, right beside the serene Regent’s Park, perfect for both leisure and business stays. It's also great to know that our effort to maintain a high standard of cleanliness met your expectations. Furthermore, we are delighted that you appreciated the dedicated service provided by our team.We hope that you will visit us again in the future. Kind regards,Guest Experience Team

Dear Margaret,Thank you for this great feedback of your recent stay.We're delighted that you found our selection of toiletries to your liking and that the variety offered at our breakfast buffet was to your satisfaction. It's wonderful to hear that the modern aesthetic of our rooms added to the enjoyment of your stay. We are sorry to hear that you experienced disturbances due to noise and that the bed firmness was not to your preference. Our guests' comfort is of utmost importance to us, and we appreciate your feedback as it helps us improve our service.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Experience Team

Dear Nate,I'm truly sorry to hear about your disappointing experience. We understand the importance of a peaceful stay and the value of accurate room descriptions. Your feedback about the lack of soundproofing and the bed configuration not meeting expectations is crucial for us to address these issues promptly. We'll investigate this matter thoroughly to ensure that our guests receive the experience they expect and deserve. Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused during your stay.Kind regards,Rovena, Guest Experience Manager

Dear Caitlyn, Thank you very much for your kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to have the pleasure of welcoming you back in the future. Warm regards,Guest Experience Team

Dear Javell,Thank you for your scores.Kind regards,RovenaGuest Experience Manager

Dear Mark,We're sorry your stay didn't match your expectations. Your feedback about the room, bed, temperature control, and noise is noted. We're committed to improving and hope for a chance to exceed your expectations in the future.Kind regards,RovenaGuest Experience Manager

Dear Leigh,Thank you for this kind feedback concerning your visit.It's a great pleasure to receive your kind comments and we are delighted that you had a memorable experience with us. We appreciate your mention of the excellent service provided and that our high standards met with your approval. Our team is always prepared to go the extra mile to ensure the comfort of our guests.We look forward to welcoming you back to our hotel in the future. Kind regards,Guest Experience Team

Dear David,Thank you for choosing Meliá White House for your recent stay, and for taking the time to share your feedback through our online survey. Your comments and observations are extremely valuable to us as we strive to enhance our services continuously. We are genuinely sorry to learn that your experience with us did not meet your expectations. Your comfort and satisfaction are of the utmost importance to us, and we deeply regret any inconvenience you may have faced.In light of your feedback, we would like to extend our sincere apologies and offer a complimentary upgrade and personally assist you for your next stay with us.We want to ensure that your next experience is exceptional and allows us the opportunity to make amends.Please do not hesitate to contact us and we can coordinate the details of your upcoming stay and ensure it becomes an unforgettable one.Your comfort is our priority, and we are committed to providing you with an outstanding experience.Thank you again for your feedback and for choosing Meliá White House.We appreciate your support and look forward to the opportunity to welcome you back soon.

Dear Guest,Thank you for taking the time to review your recent stay.We are thrilled to hear that you found our location efficient and safe, making it a perfect spot for your visit to London. Our recent renovations have indeed enhanced the overall hotel condition, and we are glad that you appreciated the cleanliness and comfort of your room. It is our dedicated staff that truly sets us apart, and we are delighted that their warm and welcoming service contributed to your positive stay.We look forward to seeing you again in the future. Best wishes,Guest Experience Team

Dear Ian, Thank you for sharing your point of view.We are glad to hear that you appreciated the cleanliness of our rooms and the amenities provided. Our team works hard to maintain high standards of cleanliness and comfort for our guests.We apologize for any inconvenience you experienced during your stay. We understand that the changes in room decor and toiletries may not have met your expectations. Our recent refurbishment aimed to provide a modern and minimalist atmosphere, and we have partnered with Rituals for our toiletries to offer a high-quality experience. Regarding the check-in process, we have introduced the option of using a machine to expedite the process, but our front desk staff is always available to assist you. We value your feedback on the service provided by our staff and will use it to improve our training and ensure a better experience for our guests in the future. As a valued Expedia VIP member, we apologize if your membership benefits were not properly recognized during your stay.We would love to welcome you back on a future occasion. Kind regards,Harsha kappachaliGuest Experience AgentGuest Experience Team