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Nhận xét về Mondrian London Shoreditch

5 out of 5
Mondrian London Shoreditch
45 Curtain Road, London, England

Nhận xét

9,2

Tuyệt vời

Đánh giá 10 - Xuất sắc. 476/717 nhận xét" "
Đánh giá 8 - Tốt. 169/717 nhận xét" "
Đánh giá 6 - Được. 42/717 nhận xét" "
Đánh giá 4 - Kém. 18/717 nhận xét" "
Đánh giá 2 - Tồi. 12/717 nhận xét" "

9,6/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

9,2/10

Tiện nghi, dịch vụ

9,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Stacey

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Had an amazing time here.
Lưu trú 4 đêm vào Tháng 5, 2024
Heiko Schmidt trả lời vào 28/05/2024
Dear Stacey, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay. Best Regards,Heiko SchmidtAssistant Front Office Manager

10/10 - Xuất sắc

Andrew

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Heiko Schmidt trả lời vào 13/05/2024
Dear Andrew, Thank you for the 5 star review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay. Best Regards,Heiko SchmidtAssistant Front Office Manager

8/10 - Tốt

Lauren

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pros: location close to shopping and dining, close to tube/buses, pristinely clean room, great shower, nice in-room amenities, extremely comfy beds! Double “twin” beds are actually full-size. Cons: had a rough first few nights due to our room being over the hotel’s loading garage, loud middle of the night noise disrupted our sleep. Staff kindly switched our room which was much quieter. For a 5 star hotel, there should be more consideration around this. We also requested turn down service at check-in but never received it. Overall, a nice stay with nice staff and would recommend.
Lưu trú 5 đêm vào Tháng 5, 2024
Heiko Schmidt trả lời vào 06/05/2024
Dear Lauren, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best Regards,Heiko SchmidtAssistant Front Office Manager

10/10 - Xuất sắc

Lauren, Reno

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff were AMAZING!
Lưu trú 1 đêm vào Tháng 4, 2024
Heiko Schmidt trả lời vào 25/04/2024
Dear Lauren, Thank you very much for taking the time to write about us. Service is at the heart of everything we do, therefore your experience truly matters to us! We appreciate your wonderful comments and I am delighted to know you enjoyed your stay, whilst being so well looked after by our team. We sincerely hope that we will have the opportunity to welcome you back to Mondrian Shoreditch soon! Kind Regards,Heiko SchmidtAssistant Front Office Manager

10/10 - Xuất sắc

Dr Penny

Lưu trú 1 đêm vào Tháng 4, 2024
Heiko Schmidt trả lời vào 13/05/2024
Dear Dr. Penny, Thank you for the 5-star review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay. Best Regards,Heiko SchmidtAssistant Front Office Manager

10/10 - Xuất sắc

Christina

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely hotel and staff. Very comfortable. We truly enjoyed our stay
Lưu trú 6 đêm vào Tháng 4, 2024
Heiko Schmidt trả lời vào 25/04/2024
Dear Christna, Thank you very much for taking the time to write about us. Service is at the heart of everything we do, therefore your experience truly matters to us! We appreciate your wonderful comments and I am delighted to know you enjoyed your stay, whilst being so well looked after by our team. We sincerely hope that we will have the opportunity to welcome you back to Mondrian Shoreditch soon! Best Regards,Heiko SchmidtAssistant Front Office Manager

10/10 - Xuất sắc

Raymond

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
love staying in for London.
Lưu trú 2 đêm vào Tháng 2, 2024
Heiko Schmidt trả lời vào 18/04/2024
Dear Raymond, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay. Best Regards,Heiko SchmidtAssistant Front Office Manager

10/10 - Xuất sắc

Amy

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Comfortable beds, good gym, easy 10 minute walk to train.
Lưu trú 4 đêm vào Tháng 3, 2024
Heiko Schmidt trả lời vào 30/03/2024
Dear Amy, Thank you very much for your feedback. We are happy to see that you have enjoyed our property! We truly hope to have the opportunity to have you back soon! Sincerely,Heiko SchmidtAssistant Front Office Manager

10/10 - Xuất sắc

Gregory, Spokane

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fabulous property and location
Lưu trú 6 đêm vào Tháng 3, 2024
Heiko Schmidt trả lời vào 20/03/2024
Thank you very much for your feedback,Gregory. We are happy to see that you have enjoyed our property! We truly hope to have the opportunity to have you back soon! Best Regards,Heiko SchmidtAssistant Front Office Manager

6/10 - Được

Petra Angelika

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Room was quiet and clean. The assigned room had a steam shower that was not working but they changed our room quickly. The real disappointment was the breakfast. There was the same limited choice for all 5 days… no cereal, fruit cheese or jam. Since the restaurant is not operated by the hotel they charged us more than 5 pound service fee every day for a prepaid breakfast. I would not book the hotel again with an included breakfast.
Lưu trú 5 đêm vào Tháng 3, 2024
Heiko Schmidt trả lời vào 20/03/2024
Dear Petra,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mondrian, we strive to provide a superior service experience for every guest, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with management to address the issue and prevent future occurrences. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Heiko SchmidtAssistant Front Office Manager

10/10 - Xuất sắc

Klas

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Mondrian London Shoreditch trả lời vào 28/02/2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Warm regards, Ava Hopewell Assistant Front Office Manager

10/10 - Xuất sắc

Audrey

Lưu trú 4 đêm vào Tháng 2, 2024
Heiko Schmidt trả lời vào 21/03/2024
Dear Audrey, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay. Best Regards,Heiko SchmidtAssistant Front Office Manager

10/10 - Xuất sắc

Anthony

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent stay
The room was lovely, staff were very friendly and helpful and checkin was quick
Lưu trú 1 đêm vào Tháng 2, 2024
Heiko Schmidt trả lời vào 23/02/2024
Dear Anthony,Thank you very much for taking the time to write about us. Service is at the heart of everything we do, therefore your experience truly matters to us! We appreciate your wonderful comments and I am delighted to know you enjoyed your stay, whilst being so well looked after by our team. We sincerely hope that we will have the opportunity to welcome you back to Mondrian Shoreditch soon! Kind Regards,Heiko SchmidtAssistant Front Office Manager

10/10 - Xuất sắc

Ryan

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 2, 2024
Heiko Schmidt trả lời vào 16/02/2024
Dear Ryan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay. Sincerely,Heiko SchmidtAssistant Front Office Manager

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great location
Great location, lovely room and facilities. Friendly, helpful staff.
Lưu trú 1 đêm vào Tháng 2, 2024
Heiko Schmidt trả lời vào 11/02/2024
Thank you very much for taking the time to write about us. Service is at the heart of everything we do, therefore your experience truly matters to us! We appreciate your wonderful comments and I am delighted to know you enjoyed your stay, whilst being so well looked after by our team. We sincerely hope that we will have the opportunity to welcome you back to Mondrian Shoreditch soon! Kind Regards,Heiko SchmidtAssistant Front Office Manager

10/10 - Xuất sắc

Spencer

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024
Heiko Schmidt trả lời vào 16/02/2024
Hello Spencer, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay. Best Regards,Heiko SchmidtAssistant Front Office Manager

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Heiko Schmidt trả lời vào 10/02/2024
Thank you very much for your feedback. We are happy to see that you have enjoyed our property! We truly hope to have the opportunity of having you back soon! Sincerely,Heiko SchmidtAssistant Front Office Manager

10/10 - Xuất sắc

Harry

Lưu trú 1 đêm vào Tháng 1, 2024
Heiko Schmidt trả lời vào 10/02/2024
Dear Harry,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay. Sincerely,Heiko SchmidtAssistant Front Office Manager

6/10 - Được

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
Heiko Schmidt trả lời vào 10/02/2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,Heiko SchmidtAssistant Front Office Manager

10/10 - Xuất sắc

Andrew

Lưu trú 3 đêm vào Tháng 1, 2024
Heiko Schmidt trả lời vào 11/02/2024
Dear Andrew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay. Kind Regards,Heiko SchmidtAssistant Front Office Manager

8/10 - Tốt

Mia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
Heiko Schmidt trả lời vào 10/02/2024
Dear Mia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay. Sincerely,Heiko SchmidtAssistant Front Office Manager

2/10 - Tồi

S

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Zero customer services skills
Staff would not permit me to use my laptop in the restaurant or have a meeting with a colleague despite staying in the hotel.
Lưu trú 2 đêm vào Tháng 1, 2024
Heiko Schmidt trả lời vào 21/03/2024
Dear S, Thank you for taking the time to share your recent experience with us. At Mondrian Shoreditch we are proud to offer positively memorable experiences to all our guests and I am sorry this wasn't the case. Once again, we appreciate your very honest feedback; it is highly appreciated and has been shared with the relevant teams to ensure we keep improving the service we are proud to offer. Kind Regards,Heiko SchmidtAssistant Front Office Manager

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 1, 2024
Mondrian London Shoreditch trả lời vào 23/01/2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay. Sincerely, Ava Hopewell Assistant Front Office Manager

10/10 - Xuất sắc

Sunny, Miami

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great staff! Beautiful hotel. Great location!
Lưu trú 4 đêm vào Tháng 1, 2024
Heiko Schmidt trả lời vào 10/01/2024
Dear Sunny, Thank you very much for your feedback. We are happy to see that you have enjoyed our property! We truly hope to have the opportunity of having you back soon! Sincerely, Heiko Schmidt

2/10 - Tồi

James

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Double Charged at Check Out
The hotel was very nice. Unfortunately the stay was tainted by the front desk charging my credit card upon check out, even though I had prepaid in full. For a hotel of this level of supposed standards, I would expect a better level of training / customer experience than this for the price.
Lưu trú 3 đêm vào Tháng 1, 2024
Heiko Schmidt trả lời vào 10/01/2024
Dear James, I can guarantee you that this is just a human mistake and does not reflect the high standard of service we are proud to offer to our guests.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heiko SchmidtAssistant Front Office Manager

10/10 - Xuất sắc

sarmed

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Love this hotel, the heated bathroom floors and steam shower option just what you need after long day exploring London in Dec
Lưu trú 7 đêm vào Tháng 12, 2023
Heiko Schmidt trả lời vào 10/01/2024
Dear Sarmed, Thank you very much for your feedback. We are happy to see that you have enjoyed our property! We truly hope to have the opportunity of having you back soon! Best Regards,Heiko SchmidtAssistant Front Office Manager

8/10 - Tốt

Mallory

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We enjoyed our stay but the “courtyard view” was a view of a solid blank exterior wall and roof top equipment. The room was also near the elevators. Not ideal…
Lưu trú 1 đêm vào Tháng 12, 2023
Heiko Schmidt trả lời vào 06/01/2024
Dear Mallory, Thank you for taking the time to share your feedback. Will keep a note on reservation and make sure you have a Superior Room the next time you visit us. We hope to welcome you back to our hotel very soon! Sincerely, Heiko SchmidtAssistant Front Office Manager

6/10 - Được

Kerryn, Berkeley vale

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ
500 pound deposit for a prepaid room is way too high- mini bar is like a shop and is not needed Staff did not help much and for staying over Christmas, new years and our honeymoon nothing much was done from the hotel to us Our room also spelt like smoke a few nights
Lưu trú 8 đêm vào Tháng 12, 2023
Heiko Schmidt trả lời vào 20/03/2024
Dear Kerryn,Thank you for taking the time to share your recent experience with us. At Mondrian Shoreditch we are proud to offer positively memorable experiences to all our guests and I am sorry this wasn't the case. Once again, we appreciate your very honest feedback; it is highly appreciated and has been shared with the relevant teams to ensure we keep improving the service we are proud to offer. Sincerely,Heiko SchmidtAssistant Front Office Manager

10/10 - Xuất sắc

Khách đã xác thực

Lưu trú 1 đêm vào Tháng 12, 2023
Heiko Schmidt trả lời vào 29/12/2023
Dear Hilary, Thank you very much for your feedback. We are happy to see that you have enjoyed our property! We truly hope to have the opportunity of having you back soon!Sincerely, Heiko SchmidtAssistant Front Office Manager

10/10 - Xuất sắc

Ben

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Heiko Schmidt trả lời vào 19/12/2023
Dear Ben, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay. Best Regards, Heiko SchmidtAssistant Front Office Manager

6/10 - Được

Jonathan

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good bathroom. However, disturbed by noise coming from bar event downstairs until early hours. Need to decide whether they're a nightclub or a hotel first and foremost
Lưu trú 1 đêm vào Tháng 12, 2023
Heiko Schmidt trả lời vào 19/12/2023
Dear Jonathan, Thank you for taking the time to tell us about your experience at Mondrian Shoreditch. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this was an exceptional circumstance and does not reflect the high quality of service we are so proud to provide. Rest assured that we are taking the appropriate measures to address the problem and all our efforts are concentrated on preventing future occurrences. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heiko SchmidtAssistant Front Office Manager

8/10 - Tốt

Jean-Claude

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
hotel tres bien quelques petits détails à améliorer miroir grossissant dans SDB fixé trop haut pour une femme de taille normale ( moyenne ) Pas de chausse-pied
Lưu trú 2 đêm vào Tháng 12, 2023
Mondrian London Shoreditch trả lời vào 10/12/2023
Thank you very much for your feedback, Jean-Claude. We are happy to see that you have enjoyed our property! We truly hope to have the opportunity of having you back soon!Kind regards,Ava HopewellAssistant Front Office Manager

8/10 - Tốt

Susanne

Lưu trú 2 đêm vào Tháng 11, 2023
Mondrian London Shoreditch trả lời vào 10/12/2023
DearThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Warm regards,Ava HopewellAssistant Front Office Manager

8/10 - Tốt

Miss C

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great room and hotel overall
Really lovely hotel, very comfy bed and nice bars/restaurants. Rooms styled really nicely and steam shower was great. Only negatives were that the toilet did not have a door or screen and the bathroom door doesn't lock so no privacy. Also the courtyard view ooks out onto the roof which is fine except it's covered in AstroTurf. Not very environmentally friendly - a living roof would be much more pleasant but just a small thing. Overall definitely recommend staying here
Lưu trú 1 đêm vào Tháng 11, 2023
Mondrian London Shoreditch trả lời vào 11/12/2023
Miss C,Thank you very much for taking the time to share your feedback. We are happy to see that you have enjoyed our property! We truly hope to have the opportunity of having you back soon.Kind regards,Ava HopewellAssistant Front Office Manager

10/10 - Xuất sắc

Niclas

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 11, 2023
Mondrian London Shoreditch trả lời vào 14/11/2023
Dear Niclas,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay.Sincerely,Ava HopewellAssistant Front Office Manager

10/10 - Xuất sắc

Peter

Lưu trú 1 đêm vào Tháng 11, 2023
Mondrian London Shoreditch trả lời vào 08/11/2023
Dear Peter,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay.Sincerely,Ava HopewellAssistant Front Office Manager

8/10 - Tốt

Khách đã xác thực

Thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 11, 2023
Mondrian London Shoreditch trả lời vào 08/11/2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay.Sincerely,Ava HopewellAssistant Front Office Manager

2/10 - Tồi

Jacqueline

Lưu trú 2 đêm vào Tháng 10, 2023
Mondrian London Shoreditch trả lời vào 14/11/2023
Dear Jacqueline,Thank you for sharing your experience at Mondrian Shoreditch London. I am sorry to read your experience with us did not meet your expectations. Please kindly email us at guestservices@mondrianshoreditch.com, as I would like to discuss your experience in more detail.Kind regards,Ava HopewellAssistant Front Office Manager

2/10 - Tồi

Jacqueline

Lưu trú 1 đêm vào Tháng 10, 2023
Mondrian London Shoreditch trả lời vào 14/11/2023
Dear Jacqueline,Thank you for sharing your experience at Mondrian Shoreditch London. I am sorry to read your experience with us did not meet your expectations. Please kindly email us at guestservices@mondrianshoreditch.com, as I would like to discuss your experience in more detail.Kind regards,Ava HopewellAssistant Front Office Manager

4/10 - Kém

Lyle

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Poor, overpriced and facilities shut.
Check-in not available at specified time. Pool and rooftop shut for private event during stay which we weren’t advised of previously. Thumping music throughout whole day of event. Couldn’t rest. Staff inattentive to another guest in need of ambulance assistance in lobby during stay. Couldn’t arrange taxi transport on checkout. Spacious room but steam shower didn’t work. Overall lacklustre display for an expensive highly rated hotel. Stay at your own risk.
Lưu trú 3 đêm vào Tháng 9, 2023

10/10 - Xuất sắc

Jan-Kristian

Lưu trú 2 đêm vào Tháng 9, 2023
Mondrian London Shoreditch trả lời vào 04/10/2023
Dear Jan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay.Sincerely,Ava HopewellAssistant Front Office Manager

8/10 - Tốt

Kam

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 9, 2023
Mondrian London Shoreditch trả lời vào 04/10/2023
Thank you Kam for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay.Sincerely,Ava HopewellAssistant Front Office Manager

10/10 - Xuất sắc

Elizabeth

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 9, 2023
Mondrian London Shoreditch trả lời vào 04/10/2023
DearThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay.Sincerely,Ava HopewellAssistant Front Office Manager

8/10 - Tốt

Ayesha

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I will definitely stay here again, clean, friendly and helpful staff. Great property to walk and explore as well as close to many food options. The only reason I didn’t give it a 5 is because there is no area on the rooftop to just sit and relax as a guest. You must either be in swimwear or deal with the not so nice rooftop restaurant staff who won’t let you just sit and enjoy the view.
Lưu trú 4 đêm vào Tháng 9, 2023
Mondrian London Shoreditch trả lời vào 04/10/2023
Thank you Ayesha for taking the time to leave such a great review of our hotel! I am happy to know that you enjoyed your stay and will be passing your feedback along to our rooftop team to ensure we continue to improve the quality of service we are so proud to provide our guests. We hope to host you again very soon for another lovely experience.Sincerely,Ava HopewellAssistant Front Office Manager

10/10 - Xuất sắc

Elizabeth

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Top quality
Lưu trú 1 đêm vào Tháng 7, 2023
Mondrian London Shoreditch trả lời vào 10/09/2023
Dear Elizabeth,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Warm regards,Ava HopewellAssistant Front Office Manager

8/10 - Tốt

Ravandeep

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Really nice place. Amazing rooms and bar. Just had one really rude member of staff at Laurels which put a damper on the stay. Really rude, no smiles, no manners. Awful. Rest of the staff were fine though.
Lưu trú 1 đêm vào Tháng 9, 2023
Mondrian London Shoreditch trả lời vào 09/09/2023
Dear Ravandeep,Thank you for taking the time to share your feedback. I am delighted to know you enjoyed our rooms and hotel bar Christina's during your time with us.While I wish you had a better experience at Laurel's on the Roof, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely, Ava HopewellAssistant Front Office Manager

10/10 - Xuất sắc

Maria Jose

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 9, 2023
Mondrian London Shoreditch trả lời vào 09/09/2023
Dear Maria Jose,Thank you for the great review. We hope to welcome you back to our hotel very soon!Warm regards,Ava HopewellAssistant Front Office Manager

10/10 - Xuất sắc

Caroline

Lưu trú 3 đêm vào Tháng 8, 2023
Mondrian London Shoreditch trả lời vào 09/09/2023
Dear Caroline,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Warm regards,Ava HopewellAssistant Front Office Manager

10/10 - Xuất sắc

Penelope

Lưu trú 1 đêm vào Tháng 8, 2023
Mondrian London Shoreditch trả lời vào 09/09/2023
Thank you Penelope for the great review! We hope to welcome you back to Mondrian Shoreditch soon.Kind regards,Ava HopewellAssistant Front Office Manager

10/10 - Xuất sắc

Judith

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 5 đêm vào Tháng 8, 2023
Mondrian London Shoreditch trả lời vào 09/09/2023
Dear Judith,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another delightful stay.Sincerely,Ava HopewellAssistant Front Office Manager