Khu sảnh

Nhận xét về Point A Hotel London Liverpool Street

3.5 out of 5
Point A Hotel London Liverpool Street
13-15 Folgate Street, London, England

Nhận xét

8,0

Rất tốt

Đánh giá 10 - Xuất sắc. 439/1079 nhận xét" "
Đánh giá 8 - Tốt. 384/1079 nhận xét" "
Đánh giá 6 - Được. 129/1079 nhận xét" "
Đánh giá 4 - Kém. 69/1079 nhận xét" "
Đánh giá 2 - Tồi. 58/1079 nhận xét" "

8,6/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

8,0/10

Tiện nghi, dịch vụ

8,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,2/10

Thân thiện với môi trường

Nhận xét

4/10 - Kém

Claire, Dereham

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Shockingly small room with no space or wardrobes
Lưu trú 2 đêm vào Tháng 5, 2024
Author trả lời vào 27/05/2024
Dear Claire Brady, Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We sincerely apologize that the size of your room did not meet your expectations and that there were no wardrobes provided. Please know that we take all guest feedback seriously and we are constantly striving to improve our services. We understand how important it is to have a comfortable and spacious room during your stay, and we regret that we fell short in this aspect. Rest assured, we will address this issue with our team to ensure that similar concerns are not experienced by future guests. In the meantime, if there is anything else we can do to make your stay more enjoyable, please do not hesitate to let us know. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future for a much-improved experience. Warm Regards, Nikky

10/10 - Xuất sắc

Sandra

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sehr gute Gegend, alles gut erreichbar.
Lưu trú 3 đêm vào Tháng 5, 2024
Author trả lời vào 27/05/2024
Dear Sandra Muller, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our hotel's location convenient and easily accessible. Our team works hard to ensure that all guests have a comfortable and enjoyable stay, so it is always rewarding to receive positive feedback like yours. We take pride in providing a welcoming atmosphere and top-notch service to all our guests. We hope to have the pleasure of welcoming you back in the future. If there is anything else we can do to enhance your stay, please do not hesitate to let us know. Thank you once again for choosing our hotel. Warm Regards, Nikky

10/10 - Xuất sắc

Christopher

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great access to a thriving area
Lưu trú 9 đêm vào Tháng 5, 2024
Author trả lời vào 27/05/2024
Dear Christopher Brown, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our hotel to have great access to a thriving area. We take pride in providing our guests with convenient and accessible locations, and we are pleased to know that it met your expectations. Your positive feedback is truly appreciated. If there is anything else we can do to make your stay even more enjoyable in the future, please do not hesitate to let us know. We look forward to welcoming you back soon! Warm Regards, Nikky

8/10 - Tốt

Tousif, Elmhurst

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice area. Clean and quiet.
Lưu trú 4 đêm vào Tháng 5, 2024
Nikky trả lời vào 23/05/2024
Dear Tousif,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel's area to be very nice, clean, and quiet.At our hotel, we strive to provide a comfortable and relaxing environment for all of our guests, so it is wonderful to know that you enjoyed your stay with us.Your kind words serve as motivation for us to continue delivering exceptional service and maintaining high standards of cleanliness throughout the property.We hope to welcome you back in the near future for another enjoyable stay. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.Thank you once again for choosing our hotel.

8/10 - Tốt

Christine

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was even smaller than we had expected but nevertheless contained all of the advertised features. Although our room had a double bed, it was, necessarily, pushed against a wall so that one could only get in or out on one side. We deliberately selected a room without a window to try and reduce external noise: this seemed to work.
Lưu trú 1 đêm vào Tháng 5, 2024
Nikky trả lời vào 16/05/2024
Dear Christine,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We truly appreciate your input as it helps us to improve our services and accommodations.We are sorry to hear that the room size did not meet your expectations. We understand that space can be a concern for some guests, and we apologize for any inconvenience this may have caused. Rest assured, we will take note of your comments and see if there are any ways we can make adjustments in the future.We are glad to hear that despite the size of the room, you found all of the advertised features available to you. Your comfort and satisfaction are important to us, and we strive to ensure that all necessary amenities are provided for a pleasant stay.It is great to know that choosing a room without a window helped reduce external noise for you. We aim to create a peaceful environment for our guests, and we are pleased that this aspect of your stay was satisfactory.Once again, thank you for sharing your experience with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

6/10 - Được

Jean

Thích: Sạch sẽ, nhân viên & dịch vụ
Very convenient for the transportation but too much noise at night
Lưu trú 6 đêm vào Tháng 5, 2024
Nikky trả lời vào 14/05/2024
Dear Jean,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We truly value all comments from our guests as it helps us improve our services.We are pleased to hear that you found the transportation convenient during your stay. However, we apologize for any inconvenience caused by the noise at night. Please rest assured that we take this matter seriously and will work on finding solutions to minimize noise disturbances in the future.If there is anything else we can do to make your next stay more enjoyable, please do not hesitate to let us know. We appreciate your patronage and hope to welcome you back soon.

6/10 - Được

Madeleine

Đi theo nhóm
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
The hotel was located really nicely. It could be cleaned better, especially the bathroom. I loved the courtyard. Ok value for money.
Lưu trú 3 đêm vào Tháng 5, 2024
Nikky trả lời vào 13/05/2024
Dear Madeleine,Thank you for taking the time to share your thoughts on your recent stay at our hotel. We truly appreciate all feedback as it helps us improve and provide a better experience for our guests.I'm glad to hear that you enjoyed the location of our hotel and found the courtyard to be lovely. Your comments regarding the cleanliness, particularly in the bathroom, have been noted and will be addressed with our housekeeping team to ensure that we maintain high standards of cleanliness throughout the hotel.We strive to offer great value for money and I'm pleased to hear that you found it to be okay. If there are any specific areas where you feel we can improve further, please do not hesitate to let us know so we can make your next stay even more enjoyable.Once again, thank you for your feedback and we hope to welcome you back in the future for an even better experience.

10/10 - Xuất sắc

Jan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Het is een net en goed verzorgd hotel. Kamers en badkamer netjes en schoon. Personeel vriendelijk enbehulpzaam. Winkels en openbaar vervoer in de buurt. Prima plek om te zijn
Lưu trú 4 đêm vào Tháng 5, 2024
Author trả lời vào 10/05/2024
Dear Jan Sleurink, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel neat and well-maintained, with clean rooms and bathrooms. Our team works hard to ensure that all areas of the hotel are kept in top condition for our guests. We are also pleased to hear that you found our staff friendly and helpful. Providing excellent customer service is a top priority for us, and we are glad to know that our team members made a positive impression on you during your stay. It's great to hear that you enjoyed the convenience of having shops and public transport nearby. We strive to provide our guests with a comfortable and convenient experience, and we are happy to hear that this aspect of your stay met your expectations. Thank you once again for your kind words. We hope to welcome you back to our hotel in the future. Warm Regards, Nikky

10/10 - Xuất sắc

Nicholas

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quiet
Lưu trú 1 đêm vào Tháng 4, 2024
Author trả lời vào 02/05/2024
Dear Nicholas Andrews, Thank you for taking the time to provide us with your feedback. We are delighted to hear that you found our hotel to be quiet during your stay. Our team works hard to ensure a peaceful and relaxing environment for all our guests, so it is always rewarding to receive positive comments like yours. We appreciate your kind words and hope that you will choose to stay with us again in the future. If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to let us know. Thank you once again for choosing our hotel. Warm Regards, Nikky

8/10 - Tốt

Liana

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
La struttura è stata una piacevole esperienza, siamo stati in due persone in una suite per 3 notti. Camera pulita, posizione eccellente, personale gentile e cortese. Scomodità da segnalare: mancata presenza di bollitore e macchina da caffè o un mini frigo, che sarebbe stato piacevole trovare in camera. È necessario rivolgersi alla reception e al servizio bar per ottenere il servizio desiderato. Camera senza finestra ben ventilata ma piccola, giusta per pochi giorni. In generale consiglio vivamente questo hotel, grazie per il servizio.
Lưu trú 3 đêm vào Tháng 4, 2024
Nikky trả lời vào 29/04/2024
Dear Liana,Thank you for taking the time to share your experience during your recent stay at our hotel. We are delighted to hear that you found our property to be a pleasant experience, with clean rooms, an excellent location, and friendly and courteous staff.We appreciate your feedback regarding the lack of a kettle, coffee machine, or mini fridge in the room. We will definitely take this into consideration as we continue to improve our services for our guests. We apologize for any inconvenience this may have caused during your stay.Regarding the room without a window, we are glad to hear that it was well ventilated and suitable for your needs over a few days. Your recommendation means a lot to us and we are grateful for your kind words about our service.We hope to welcome you back in the future and provide an even better experience during your next visit. If there is anything else we can assist you with, please do not hesitate to contact us.

8/10 - Tốt

xavier

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel clean facilities good service
Lưu trú 2 đêm vào Tháng 4, 2024
Nikky trả lời vào 29/04/2024
Dear Xavier,Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you found our hotel to be nice, with clean facilities and good service.Our team works hard to ensure that all of our guests have a comfortable and enjoyable stay, so it is always rewarding to receive positive feedback like yours. Your kind words will be shared with the entire staff as motivation to continue providing exceptional service.We hope to welcome you back to our hotel in the future and provide you with another great experience. If there is anything else we can do to make your next stay even better, please do not hesitate to let us know.Thank you once again for choosing our hotel and for sharing your positive review.

8/10 - Tốt

Shigeyoshi

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient, but a bit noisy
Lưu trú 1 đêm vào Tháng 4, 2024
Nikky trả lời vào 27/04/2024
Dear Shigeyoshi,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our hotel convenient.We apologize for any noise disturbances that may have affected your stay. Please rest assured that we take all guest feedback seriously and will address this issue promptly to ensure a more peaceful experience for our guests in the future.We appreciate your valuable input and hope to have the opportunity to welcome you back for a more enjoyable stay.

6/10 - Được

Joanne

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Nikky trả lời vào 25/04/2024
Dear Joanne,Thank you for your rating. We look forward to welcome you back soon.

10/10 - Xuất sắc

Elisa

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Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Super zentrale und trotzdem ruhige Lage!
Lưu trú 4 đêm vào Tháng 4, 2024
Nikky trả lời vào 25/04/2024
Dear Elisa,Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our hotel's location to be both central and quiet. Providing a peaceful environment for our guests is one of our top priorities, so we are delighted that you were able to enjoy a comfortable stay with us.We strive to offer exceptional service and amenities to all of our guests, and it is always rewarding to receive positive feedback like yours. Your kind words serve as motivation for our team to continue delivering memorable experiences for all who choose to stay with us.We hope to welcome you back again in the future and provide you with another enjoyable stay. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.Thank you once again for choosing our hotel, and we look forward to hosting you again soon.

8/10 - Tốt

Jesse

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Good rooms, but not for tall people
Lưu trú 2 đêm vào Tháng 4, 2024
Nikky trả lời vào 16/04/2024
Dear Jesse,Thank you for your rating. We look forward to welcoming you back soon.

8/10 - Tốt

Nathan John

Thích: Sạch sẽ, nhân viên & dịch vụ
Straight forward hotel. I’d go again. Especially as a solo traveler.
Lưu trú 4 đêm vào Tháng 4, 2024
Nikky trả lời vào 12/04/2024
Dear Nathan John,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you again for choosing us.

6/10 - Được

Lorena

Không thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 4, 2024
Nikky trả lời vào 12/04/2024
Dear Lorena, Thank you for your rating. We look forward to welcoming you back soon.

6/10 - Được

Mark

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 3 đêm vào Tháng 4, 2024
Nikky trả lời vào 09/04/2024
Dear Mark, Thank you for your rating. We look forward to welcoming you back soon.

10/10 - Xuất sắc

Selena

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Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel was very clean, and the room was adequate for two people, it is small with a bathroom included. If what you just want is a nice place to sleep, this is a good option. The area is beautiful, you can walk nearby and visit several nearby restaurants. The staff at the entrance was not so friendly, you can only check-in on the screens but I had never seen one and I didn't really know how it worked, after a while of trying they came to help me.
Lưu trú 3 đêm vào Tháng 12, 2023
Nikky trả lời vào 04/04/2024
Dear Selena,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.

8/10 - Tốt

Gareth, Burnham on Crouch

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Comfortable and convenient We had to "crash" here as there was a major and complete "outage" affecting all trains from Liverpool Street. Well done to Expedia and Point A Hotels for providing a reasonable and comfortable last minute stay.
Lưu trú 1 đêm vào Tháng 3, 2024
Nikky trả lời vào 04/04/2024
Dear Garet,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.

10/10 - Xuất sắc

Jason

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great spot close to train
Lưu trú 1 đêm vào Tháng 3, 2024
Nikky trả lời vào 02/04/2024
Dear Jason,Thank you for your rating. We are delighted to hear that the location is very convenient for you. We look forward to welcoming you back soon.

6/10 - Được

Fryderyka

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Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Lage des Hotels ist gut. Zimmer ist sehr klein, aber das ist bekannt wenn man nach London reist. Für einen Städtetrip ausreichend. Frühstück kann nicht bewertet werden, da nicht gebucht. Leider war das Zimmer nicht sauber, es gab dunkle Flecken an den Wänden (man möchte nicht wissen was es war). Der Fußboden war auch nicht sauber. (Flecken und sehr staubig)
Lưu trú 3 đêm vào Tháng 3, 2024
Nikky trả lời vào 01/04/2024
Dear Fryderyka,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your detailed review and are pleased to hear that you found our hotel's location suitable for your trip. We apologize for any inconvenience caused by the condition of your room. Please rest assured that we take cleanliness and maintenance seriously, and we will address the issues you have highlighted to ensure a more comfortable experience for future guests. We will use your feedback constructively to enhance the overall guest experience at our hotel. Once again, thank you for sharing your thoughts with us, and we hope to have the opportunity to welcome you back in the future for an improved stay that meets and exceeds your expectations.

10/10 - Xuất sắc

Israel

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
👍
Lưu trú 1 đêm vào Tháng 3, 2024
Nikky trả lời vào 01/04/2024
Dear Israel,Thank you for your rating. We look forward to welcoming you back soon.

10/10 - Xuất sắc

Iona

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good property, clean and walkable. Will definitely stay at a point a hotel again
Lưu trú 1 đêm vào Tháng 3, 2024
Nikky trả lời vào 01/04/2024
Dear Iona,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you again for choosing us.

8/10 - Tốt

Dale

Khách đi công tác
Thích: Tiện nghi, dịch vụ
Central location, busy reception, dining options walkable.
Lưu trú 3 đêm vào Tháng 3, 2024
Nikky trả lời vào 01/04/2024
Dear Dale,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you again for choosing us.

10/10 - Xuất sắc

Godfrey Obinna

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff are very friendly and helpful. The property is very clean as well. It might be helpful to includen room service to order meals as well as a wardrobe. Otherwise, it was a good service.
Lưu trú 3 đêm vào Tháng 3, 2024
Nikky trả lời vào 11/03/2024
Dear Godfrey Obinna,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.Your kind words regarding our property are truly appreciated, and we are pleased to know that you had a positive experience during your time with us. Our team works diligently to ensure that our guests have a comfortable and memorable stay, and it is rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back in the future and providing you with another exceptional experience. If there is anything further we can assist you with or if you have any additional feedback to share, please do not hesitate to reach out.

8/10 - Tốt

Dirk

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Für eine kurzen Trip nach London gut geeignet. Nahverkehrsmittel, Gaststätten und Highlights in der Nähe,
Lưu trú 2 đêm vào Tháng 3, 2024
Nikky trả lời vào 11/03/2024
Dear Dirk,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our location well suited for a short trip to London, with convenient access to local transport, restaurants, and nearby highlights.Your kind words regarding our property are truly appreciated, and we are pleased to know that you had a positive experience during your time with us. Our team works diligently to ensure that our guests have a comfortable and memorable stay, and it is rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back in the future and providing you with another exceptional experience. If there is anything further we can assist you with or if you have any additional feedback to share, please do not hesitate to reach out.

10/10 - Xuất sắc

Russell

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent location for the money
Lưu trú 1 đêm vào Tháng 12, 2023

8/10 - Tốt

Thomas Ewald

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 2, 2024
Nikky trả lời vào 11/03/2024
Thank you for your rating. We look forward to welcoming you back again soon.

2/10 - Tồi

JJ

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Won’t be back
Lưu trú 1 đêm vào Tháng 1, 2024
Nikky trả lời vào 03/03/2024
Thank you for taking the time to share your feedback following your recent stay with us.We are sorry to hear that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience you faced during your stay.We hope to have the opportunity to welcome you back in the future and provide you with an improved stay that reflects the high standards we aim to achieve.If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to contact us directly.

8/10 - Tốt

Anne, Leipzig

Lưu trú 3 đêm vào Tháng 2, 2024
Nikky trả lời vào 03/03/2024
Dear Anne,Thank you for the rating. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay that reflects the high standards we aim to achieve.

6/10 - Được

Rebecca

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
No customer service
Hotel was basic but what we expected for a cheaper option, no complaints room wise, it was nice apart from paying for a window which is frosted over which doesn’t seem worth it, but the man who checked us in had no interest in us, we received no information about the hotel, checkout times or breakfast which most hotels give info on, he didn’t speak to us, not even to direct us to where the lifts were, I wouldn’t stay here again just because of the lack of customer service
Lưu trú 2 đêm vào Tháng 2, 2024
Nikky trả lời vào 03/03/2024
Dear Rebecca,Thank you for taking the time to share your feedback regarding your recent stay at our establishment. We are disappointed to learn about your experience, particularly with the lack of customer service you encountered during check-in. Please accept our sincere apologies for any inconvenience caused by the oversight in providing essential information about the hotel facilities and services.Your comments regarding the frosted window charge and the indifference of our staff member are duly noted. Rest assured, we are addressing these issues internally to ensure that all guests receive a warm and informative welcome in the future.We appreciate your constructive feedback, as it helps us to improve and provide better service to our valued guests. Should you reconsider staying with us, we would welcome the opportunity to make amends and provide a more pleasant experience.

8/10 - Tốt

Danielle

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Night away
Easy to check in and out. In a good area but near back so noise wasn't an issue. Curtains where excellent at keeping the light out. The only issue was the pillows they where small and very uncomfortable neck was sore in the morning. But would stay again if in london
Lưu trú 1 đêm vào Tháng 2, 2024
Nikky trả lời vào 03/03/2024
Dear Danielle,Thank you for sharing your positive feedback following your recent stay at our establishment. We are pleased to hear that you found the check-in and check-out process easy and that you enjoyed the convenient location and peaceful surroundings of our property.We are grateful for your kind comments about the effectiveness of the curtains in your room. However, we apologize for the discomfort caused by the pillows, and we have taken note of your feedback regarding this matter. Your comfort is important to us, and we will look into improving the pillow options for a better night's sleep.Should your travels bring you back to London, we would be delighted to welcome you once again and provide you with an even more enjoyable stay.

10/10 - Xuất sắc

Rosendo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 2, 2024
Nikky trả lời vào 03/03/2024
Dear Rosendo,Thank you for your rating. We look forward to welcoming back soon again.

8/10 - Tốt

Victoria Jane

Đi theo nhóm, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely room and lots of mod cons. Was quite compact! Great location overall and hotel and room very clean. Only reason for not giving top marks is because the pillows were quite lumpy (we asked for extra which were lumpy too) and there isn’t much privacy when 2 people - you can hear everything in the bathroom
Lưu trú 2 đêm vào Tháng 2, 2024
Nikky trả lời vào 03/03/2024
Dear Victoria Jane,Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found our location convenient and appreciated the cleanliness of our hotel and rooms. Your kind words are truly appreciated.We sincerely apologize for the inconvenience caused by the quality of the pillows and the lack of privacy regarding the soundproofing in the bathroom area. Rest assured, we will address these issues promptly to ensure a more comfortable experience for our guests in the future.Your feedback is invaluable to us as it helps us to continually improve our services and facilities. We hope to have the opportunity to welcome you back and provide you with an even better experience.

6/10 - Được

Omo

Lưu trú 1 đêm vào Tháng 2, 2024
Nikky trả lời vào 03/03/2024
Dear Omo,Thank you for the rating. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay that reflects the high standards we aim to achieve.

8/10 - Tốt

Leeroy

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
93 Ft East
Hotel great value, however bathroom door didn’t close.
Lưu trú 1 đêm vào Tháng 2, 2024
Nikky trả lời vào 25/02/2024
Dear Leeroy, Thank you for choosing to stay with us and for sharing your lovely review! We apologise for any inconvenience this may have caused with the bathroom door usage. Our team works tirelessly to ensure each guest feels at home and cared for, and it's heartening to see those efforts recognized. Bookmark us for next time – we can't wait to treat you right once more.

6/10 - Được

Rick

Lưu trú 3 đêm vào Tháng 2, 2024
Nikky trả lời vào 01/04/2024
Dear Rick,Thank you for your rating. We look forward to welcoming you back soon with an improved level of service.

10/10 - Xuất sắc

Sue

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location to explore this part of London. Good value for money, lovely room, quiet.
Lưu trú 1 đêm vào Tháng 2, 2024
Nikky trả lời vào 25/02/2024
Dear Sue, Thank you for choosing to stay with us and for sharing your lovely review! Our team works tirelessly to ensure each guest feels at home and cared for, and it's heartening to see those efforts recognized. Bookmark us for next time – we can't wait to treat you right once more.

4/10 - Kém

Christa

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi phòng
Ei hintansa arvoinen
Hotellin sijainti oli hyvä, lähellä Liverpool Streetin asemaa: katu oli siisti, mutta lähiympäristö rauhaton. Metron ja rakennustyömaan äänet kuuluivat selvästi huoneeseen. Huone oli superpieni ja askeettinen. Siisti, vaikka roskista ei tyhjennetty 3 päivän vierailumme aikana. Henkilökunta oli ystävällistä.
Lưu trú 3 đêm vào Tháng 2, 2024
Nikky trả lời vào 03/03/2024
Dear Christa,Thank you for sharing your detailed feedback following your recent stay with us. We appreciate your comments regarding our hotel's convenient location and the cleanliness of our facilities. Your feedback on the room size, noise disturbances, and housekeeping has been duly noted.We apologize for falling short of your expectations in these areas and for any inconvenience caused. Please be assured that we have taken your comments seriously and will work diligently to address these issues to enhance the overall guest experience.Your feedback is invaluable to us, and we thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

4/10 - Kém

Khách đã xác thực

Đi theo nhóm
Thích: Sạch sẽ, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Room was not ready at check in. Space is extremely tight in the room (barely had anywhere to leave my carryon size suitcase that wouldn't be a tripping hazard). Most annoyingly, there was a beeping sound coming from outside that I could hear all night long. The walls are definitely thin and do not block out noise (from outside or between rooms).
Lưu trú 3 đêm vào Tháng 2, 2024
Nikky trả lời vào 18/02/2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced during your time at our hotel. Your comments are invaluable to us as they help us identify areas for improvement and ensure a better experience for all our guests.We regret to hear that the room was not ready upon your check-in and that you found the space to be tight, making it challenging to accommodate your suitcase comfortably. Furthermore, we apologize for the disruptive noise that impacted your stay. Please know that we take all guest feedback seriously, and we will address the issues you raised with our team to prevent similar occurrences in the future.We strive to provide a peaceful and comfortable environment for all our guests, and we are disappointed that we fell short of your expectations on this occasion. Your feedback will be used constructively to enhance our services and facilities so that we can offer a more enjoyable experience to our valued guests.Thank you once again for sharing your thoughts with us. We hope to welcome you back in the future and provide you with a more seamless and enjoyable stay.

8/10 - Tốt

Susan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Nikky trả lời vào 15/02/2024
Dear Susan,Thank you for your positive rating. We look forward to welcoming you soon again.

6/10 - Được

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Requested a room away from lifts and fire doors, was given a room opposite the lift and directly under the main lobby so it was very noisy. Avoid room 6 if you are a light sleeper
Lưu trú 1 đêm vào Tháng 2, 2024
Nikky trả lời vào 17/02/2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for falling short of your expectations and for any inconvenience caused during your visit.We regret to hear that the room location assigned did not align with your request for quieter accommodation. Your comfort and satisfaction are of utmost importance to us, and we are truly sorry that we did not meet your needs on this occasion. Rest assured that we will address this issue with our team to ensure that such oversights do not happen in the future.We appreciate your feedback as it helps us to continuously improve our services and provide a better experience for all our guests. Should you choose to stay with us again in the future, please do not hesitate to contact us directly so that we can personally ensure that your preferences are met.Thank you once again for bringing this to our attention. We value your patronage and hope to have the opportunity to welcome you back for a much-improved stay.

10/10 - Xuất sắc

Jonathan

Lưu trú 1 đêm vào Tháng 2, 2024
Nikky trả lời vào 15/02/2024
Dear Jonathan,Thank you for your positive rating. We look forward to welcoming you back soon again.

10/10 - Xuất sắc

Chris

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Ideal
Lưu trú 1 đêm vào Tháng 2, 2024
Nikky trả lời vào 15/02/2024
Dear Chris,Thank you for your positive rating. We look forward to welcoming you back soon again.

6/10 - Được

Esmee

Đi theo nhóm
Thích: Sạch sẽ
Om te beginnen was de kamer erg schoon bij aankomst en werkt het systeem om zelf in te checken ook naar behoren. Echter zit er boven de deur in de kamer een ventilatie die tot laat in de avond geluid maakt. Daarnaast is de ontbijtzaal dusdanig klein, dat wij alle ochtenden het ontbijt hebben mee moeten nemen naar onze kamer en het daar vervolgens hebben opgegeten. Dit is natuurlijk niet helemaal het beeld wat je voor ogen hebt. Ook krijgt iedereen 1 grote handdoek en deze wordt pas na 3 dagen verschoont. Echter komt de housekeeping helemaal niet langs in die 3 dagen. Tot slot ging ook nog midden in de nacht het brandalarm af. Al met al een redelijk verblijf gehad, maar door als hotel te werken aan de bovengenoemde punten, kan het nog een stuk aangenamer worden.
Lưu trú 3 đêm vào Tháng 2, 2024
Nikky trả lời vào 17/02/2024
Dear Esmee,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your detailed review and would like to address each point raised to ensure a more pleasant experience for our future guests.We are delighted to hear that you found the room clean upon arrival and that our self-check-in system met your expectations. Your feedback regarding the noise from the ventilation, the size of the breakfast room, and the frequency of housekeeping services is duly noted. We apologize for any inconvenience caused and will immediately address these issues to enhance our guests' comfort and satisfaction.Regarding the towel change policy, we appreciate your feedback and are currently reviewing our procedures to ensure a more convenient approach for our guests in this regard. We sincerely apologize for the disruption caused by the fire alarm incident and are working to prevent such occurrences in the future.Your comments are invaluable to us as we strive to continuously improve our services. We hope that despite the challenges you faced, you were able to enjoy your stay with us. Your feedback will guide us in making the necessary changes to provide a more enjoyable experience for all our guests.Thank you once again for sharing your thoughts with us. We look forward to welcoming you back and exceeding your expectations on your next visit.

10/10 - Xuất sắc

Darron

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 1, 2024
Nikky trả lời vào 15/02/2024
Dear Darron,Thank you for your rating. We look forward to welcoming you back soon again.

2/10 - Tồi

N D

Lưu trú 1 đêm vào Tháng 2, 2024
Nikky trả lời vào 17/02/2024
Thank you for the rating. We will do our best next time.

6/10 - Được

Ashley

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Had a good stay just small rooms
The price was reasonable, i just didnt think the room would be so small, between my boyfriend and i our luggages were pretty much crammed into a corner, not to mention theres no closet or drawers to put your clothes in. But nonetheless the hotel is located in a great area, everything is conveniently close to you.
Lưu trú 13 đêm vào Tháng 1, 2024
Nikky trả lời vào 17/02/2024
Dear Ashley,Thank you for taking the time to share your feedback about your recent stay with us at our hotel. We appreciate your detailed review and are grateful for your insights.We regret to hear that the size of the room did not meet your expectations. Your comments regarding the limited storage space have been duly noted, and we will certainly take this into consideration for future improvements.On a brighter note, we are pleased to learn that you found our location convenient and enjoyed your overall stay with us. Your satisfaction is our top priority, and we strive to provide a comfortable and enjoyable experience for all our guests.We value your feedback as it helps us understand the areas where we can enhance our services further. Your comments have been shared with our team, and we will work diligently to address the concerns you have raised.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

8/10 - Tốt

Jamie

Lưu trú 2 đêm vào Tháng 2, 2024
Nikky trả lời vào 01/04/2024
Dear Jamie,Thank you for your rating. We look forward to welcoming you back soon.