Quầy tiếp tân

Nhận xét về Radisson Blu Hampshire Hotel, London

5 out of 5
Radisson Blu Hampshire Hotel, London
31-36 Leicester Square, London, England

Nhận xét

9,0

Tuyệt vời

Đánh giá 10 - Xuất sắc. 667/1000 nhận xét" "
Đánh giá 8 - Tốt. 212/1000 nhận xét" "
Đánh giá 6 - Được. 69/1000 nhận xét" "
Đánh giá 4 - Kém. 26/1000 nhận xét" "
Đánh giá 2 - Tồi. 26/1000 nhận xét" "

9,2/10

Sạch sẽ

9,4/10

Nhân viên & dịch vụ

8,8/10

Tiện nghi, dịch vụ

8,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Abdulraheman, Vancouver

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Best property and price in soho
Lưu trú 6 đêm vào Tháng 5, 2024
Hampshire Front Office trả lời vào 24/05/2024
Dear Abdulraheman,Thank you for your high rating. We are delighted to hear that you had a wonderful experience at our hotel. We strive to provide our guests with exceptional service and we are pleased to know we achieved this during your stay. We look forward to welcoming you back in the future.Kind Regards,The Hampshire Management Team

10/10 - Xuất sắc

David

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Service was excellent; treated us on our special anniversary too. Really first class breakfast
Lưu trú 1 đêm vào Tháng 5, 2024
Hampshire Front Office trả lời vào 22/05/2024
Dear David,We are thrilled to hear you had an excellent stay with us. Your positive feedback is greatly appreciated. We look forward to welcoming you back to our hotel in the future.Kind Regards,The Hampshire Management Team

10/10 - Xuất sắc

Clifford, Signal Mountain

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is a GREAT location and it is an historic hotel. It has a feel of an older British hotel with modern conviences. We attended theater and found some great places to eat. I haven't stayed there in 30 years and I still love it. If you want a new, shiny hotel, it's not for you. A tip. Tell drivers to drop off and pick up at St. Martin's Lane and Orange Street and pull into St. Martin's. The hotel entrance is just a few steps away. Street in front of the hotel is pedestrian only. Also booked an Uber to LHR in advance. Great driver and only 60 GBP with tip. Very good service and price.
Lưu trú 2 đêm vào Tháng 5, 2024
The Hampshire Management Team trả lời vào 19/05/2024
Dear Clifford,Thank you for your lovely review and for rating us 5 out of 5. We are delighted to hear that you enjoyed your stay and appreciated the unique blend of historic charm and modern conveniences at our hotel. We are also pleased to hear that you found our location convenient for attending the theatre and dining.Your tip for other guests about the drop-off and pick-up location is much appreciated. We're glad that your travel arrangements went smoothly.We hope to welcome you back to our hotel in the near future for another wonderful stay.Kind Regards,The Hampshire Management Team

10/10 - Xuất sắc

Michael, Matthews

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location
Lưu trú 3 đêm vào Tháng 5, 2024
Hampshire Front Office trả lời vào 15/05/2024
Dear Michael, We are thrilled to hear that you enjoyed our location. It's always rewarding to know our guests are having a pleasant experience. We look forward to welcoming you back in the future.Kind Regards,The Hampshire Management Team

8/10 - Tốt

JOSE

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel staff was very friendly and helpful. The lobby, bar and restaurant areas were modern and inviting. We had the best dinner of the trip in the hotel restaurant. However, the room was old and outdated.
Lưu trú 3 đêm vào Tháng 5, 2024
The Hampshire Management Team trả lời vào 09/05/2024
Dear Jose,Thank you for taking the time to review our hotel. We're thrilled to hear that you found our staff friendly and helpful, and that our modern and inviting common areas impressed you. It's wonderful to know that you had a great dining experience at our restaurant.We regret, however, that the room didn't meet your expectations due to its outdated decor. We appreciate your feedback as it is of utmost importance for us to improve and provide a better experience for our guests.We hope to have the pleasure of welcoming you back in the future and providing an even better stay.Kind Regards, The Hampshire Management Team

10/10 - Xuất sắc

joe

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The staff is excellent, go above and beyond normal expectation
Lưu trú 3 đêm vào Tháng 5, 2024
The Hampshire Management Team trả lời vào 09/05/2024
Dear Joe,Thank you for the wonderful review and the perfect rating! We're thrilled to hear that our staff exceeded your expectations and made your experience memorable. Your kind words truly inspire us to continue delivering outstanding service. We look forward to welcoming you back to our hotel in the future.Kind Regards,The Hampshire Management Team

10/10 - Xuất sắc

ROBIN

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location and staff were so friendly and helpful
Lưu trú 1 đêm vào Tháng 5, 2024
The Hampshire Team trả lời vào 06/05/2024
Dear Robin,Thank you for your delightful review. We are pleased to hear that our strategic location and friendly staff contributed to making your stay a pleasant one. Your kind words are greatly appreciated and we look forward to welcoming you back in the future.Kind Regards,The Hampshire Team

10/10 - Xuất sắc

Karen

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was beautiful & well maintained. The staff in every area couldn’t have been more friendly or helpful. The only area we would question is the restaurant. The food was excellent but we made the hotel our base & stayed for 2 weeks. We could not eat spicy Mexican and Peruvian tapas for that long.
Lưu trú 14 đêm vào Tháng 4, 2024
The Hampshire Management Team trả lời vào 01/05/2024
Dear Karen,We are thrilled to hear that you enjoyed your stay at our hotel, and that you found our property beautiful and well-maintained. Our staff strives to deliver the best service possible, and your kind words will surely motivate them to continue doing so.We appreciate your feedback on our restaurant. We strive to cater to a wide range of culinary preferences and are delighted to know that you enjoyed the quality of our food.We look forward to having you with us again for another memorable stay.Kind Regards,The Hampshire Management Team

10/10 - Xuất sắc

Alina, Staten island

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 4, 2024
Hampshire Front Office trả lời vào 20/05/2024
Dear Alina,We are delighted to see your perfect rating. It's wonderful to hear that your stay with us was a great one. We appreciate your feedback and look forward to welcoming you back to our hotel in the future.Kind Regards,The Hampshire Management Team

10/10 - Xuất sắc

Robert, Maple Ridge

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ
1st time in London Loved it
Lưu trú 4 đêm vào Tháng 4, 2024
The Hampshire Team trả lời vào 27/04/2024
Dear Robert,We are thrilled to hear that your first visit to London was a memorable one and that our hotel contributed to your positive experience. Thank you for rating us a perfect 5. We look forward to welcoming you back to the Hampshire Hotel on your next visit.Kind Regards,The Hampshire Management Team

10/10 - Xuất sắc

Karla

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfecto
Lưu trú 2 đêm vào Tháng 4, 2024
Reception Management Team trả lời vào 26/04/2024
Dear Karla,Thank you for your succinct yet high-praising review of our hotel. We are truly delighted to know that your experience with us was a perfect 5 out of 5! We aim to provide exceptional service and it seems we hit the mark during your stay. Looking forward to welcoming you back for another stay soon.Best Regards,The Hampshire Team

6/10 - Được

mohamed

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The property in a very good location but my suite was very bad no outlets working the air conditioner and heat is not working and they send me a portable heater and to charge my phones I need to charge it through the tv USP
Lưu trú 2 đêm vào Tháng 4, 2024
Reception Management Team trả lời vào 24/04/2024
Dear Mr Mohamed , We appreciate your valuable feedback regarding your recent stay at our property. We're glad that you found our location to be favorable, as we strive to offer our guests the convenience of being in close proximity to central London's attractions.However, we deeply regret to hear about the issues you experienced with your suite. It's disappointing to learn that you encountered difficulties with the electrical outlets and the air conditioning system. We sincerely apologise for any inconvenience caused and understand how this could affect the comfort of your stay.We assure you that your feedback has been taken seriously and it will be used to review and rectify the areas you highlighted. While we do everything in our power to ensure our guests have an enjoyable stay, we do understand that there are areas where we can still improve.Once again, we appreciate your feedback and hope that you will give us another opportunity to better serve you in the future.Kind Regards,The Hampshire Management Team

10/10 - Xuất sắc

Quynh

Thích: Sạch sẽ
Lưu trú 8 đêm vào Tháng 3, 2024
RP trả lời vào 19/04/2024
Thank you so much for your feedback we value this.

10/10 - Xuất sắc

Randall, Buda

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great barstaff and pisco sours!
Lưu trú 3 đêm vào Tháng 4, 2024
The Reception Team trả lời vào 16/04/2024
We are delighted to receive your positive feedback, Christina! We are pleased that you appreciated our excellent location and the exceptional service provided by our friendly staff. Your 5-star review is greatly appreciated! Thank you for your kind words.

8/10 - Tốt

Neelam

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 4, 2024
Hampshire Front Office trả lời vào 17/04/2024
Dear Neelam,Thank you for taking the time to rate your stay at our hotel. We are glad to know that you had an overall positive experience. We remain committed to providing a superior experience to our guests and we hope to welcome you back soon for an even better stay. Kind Regards, The Hampshire Management Team

10/10 - Xuất sắc

jalkesh

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location
Lưu trú 1 đêm vào Tháng 4, 2024
The Hampshire Team trả lời vào 15/04/2024
Dear Jalkesh,Thank you for your review. We are glad that you appreciated our first-class location, which is truly one of the best features of our hotel. Being in the heart of Leicester Square, we are surrounded by the city's vibrant life and iconic landmarks, providing our guests with easy access to it. We look forward to the pleasure of welcoming you back.Sincerely yours,Hampshire Management Team

10/10 - Xuất sắc

Naomi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Noisey in the morning
Lưu trú 1 đêm vào Tháng 4, 2024
Hampshire Front Office trả lời vào 13/04/2024
Dear Naomi,Thank you for sharing your review. We regret to hear about the noise disturbance you experienced in the morning. Your comfort is our utmost priority, and we sincerely apologise for any inconvenience caused. We hope to have the opportunity to welcome you back for a more peaceful and enjoyable stay in the future.Kind Regards,The Hampshire Management Team

10/10 - Xuất sắc

Alan, Fulshear

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing hotel!!! We prepaid Breakfast and it was worth it; great spread to start the day. Location is perfect, walkable to three tube stations. China town was a 5 min walk. I think this hotel is top notch. One thing, Lecister square is blocked from driving; however, it’s literally a 2 min walk from a car drop off to the hotel entrance. All around, Wonderful Hotel
Lưu trú 2 đêm vào Tháng 4, 2024
RP trả lời vào 10/04/2024
Dear Alan,It is always a pleasure to know that our guests have enjoyed their time with us.Your positive experience is at the heart of what we strive for every day. It is our priority to ensure that all our guests feel comfortable, relaxed, and well-taken care of during their stay.We hope to have the opportunity to welcome you back in the near future for another enjoyable visit.Best Regards,Reception Management Team

8/10 - Tốt

Camilla

Lưu trú 3 đêm vào Tháng 4, 2024
Reception Management Team trả lời vào 24/04/2024
Dear Camilla , Thank you for taking the time to rate your stay with us. We're glad that you had a positive experience and we hope to welcome you back in the future for an even better one. Best Regards,Reception Management Team

6/10 - Được

Jessica

Lưu trú 3 đêm vào Tháng 4, 2024
Reception Management Team trả lời vào 24/04/2024
Dear Guest,Thank you for taking the time to rate your stay at our hotel. While we appreciate your rating, we are committed to providing a 5-star experience to all our guests. If there are any areas where you feel we could have improved, we would greatly appreciate your feedback. We hope to have the opportunity to welcome you back and provide an improved experience in the future.Kind Regards,The Hampshire Management Team

10/10 - Xuất sắc

Amine

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great stay!
Lưu trú 6 đêm vào Tháng 3, 2024
Hampshire Front Office trả lời vào 31/03/2024
Dear Amine,We are delighted to hear that you had a great stay at our hotel. It is always a pleasure to know that our guests have enjoyed their time with us. Your positive experience is at the heart of what we strive for every day. It is our priority to ensure that all our guests feel comfortable, relaxed, and well-taken care of during their stay. We hope to have the opportunity to welcome you back in the near future for another enjoyable visit. Best Regards, Reception Management Team

10/10 - Xuất sắc

Masanori

Lưu trú 4 đêm vào Tháng 3, 2024
The Hampshire Management Team trả lời vào 18/04/2024
Dear Masanori,Thank you for sharing your experience at our Radisson Blu Hampshire Hotel. We're delighted to know that you thoroughly enjoy your stay with us.We are very much looking forward to welcome you back in a near future.Kind Regards

10/10 - Xuất sắc

LISA

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfect location, could walk to everything. Rooms are very clean.
Lưu trú 3 đêm vào Tháng 3, 2024
Hampshire Front Office trả lời vào 29/03/2024
Dear Lisa,We are delighted to hear that you found our location to be perfect for your stay. It's wonderful to know that you could easily explore the city and reach the numerous attractions that London has to offer. We believe our hotel provides an ideal base for both leisure and business travellers. Your comments about the cleanliness of our rooms are also greatly appreciated. Ensuring a clean and comfortable environment for our guests is a priority for us, and it's pleasing to hear that this aspect of your stay met your expectations.Please know that your positive feedback is a source of motivation for our team as we strive to consistently deliver high-quality services to all our guests.We look forward to the opportunity of welcoming you back in the near future.Best Regards, Reception Management Team

8/10 - Tốt

Carolyn

Lưu trú 4 đêm vào Tháng 3, 2024
Hampshire Front Office trả lời vào 17/04/2024
Dear all,Thank you for taking the time to rate your stay at our hotel. We are glad to know that you had an overall positive experience. We remain committed to providing a superior experience to our guests and we hope to welcome you back soon for an even better stay. Kind Regards, The Hampshire Management Team

8/10 - Tốt

Shirley

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Cheeky weekend trip to see a show - spotless room (if starting to look a bit dated). Internal corridors a maze - trail of crumbs required to find the lift again! Restaurant was busy and staffing was a bit lacking for a Saturday night; that said, those on duty were working their behinds off! Dinner in house was a bit disappointing, tapas style tiny portions not really enough to sustain. Drinks prices extortionate (it is central London, so rip off prices are to be expected). Breakfast buffet was plentiful and well presented - prebook breakfast though - at £29pp on spec, it’s pricy, prebooked is £21.50pp
Lưu trú 1 đêm vào Tháng 3, 2024
Reception Management Team trả lời vào 25/03/2024
Dear Miss Shirley , It is gratifying to hear that you enjoyed your weekend trip whilst staying with us. We're pleased to know that you found our rooms spotless, although you felt they could use a bit of an update. We are always looking for ways to enhance our guest's experience and will take note of your comments. Our location in the heart of theatreland, surrounded by almost 40 of London’s best theatres, and on Leicester Square, indeed makes our corridors seem like a maze. We are sorry if this caused any confusion and rest assured, we are keen to ensure that all our guests can navigate our premises with ease.We understand that your dining experience did not meet your expectations, and we apologise for any inconvenience caused. Our restaurant staff are committed to providing the best service possible, and we are sorry to hear that you found the staffing to be insufficient. Every piece of feedback we receive is invaluable in helping us improve. We're glad to hear that you found our breakfast buffet plentiful and well-presented. Our goal is to set our guests up for the day with a selection of fresh fruits, granola, yogurt and superfoods, as well as hearty cooked options, French toast, eggs Benedict, delicious pastries and more. Your comments regarding the pricing are appreciated and will be taken into consideration.Once again, thank you for choosing to stay with us. We value your feedback and hope to have the opportunity to welcome you back in the near future.Best Regards, Reception Management Team

10/10 - Xuất sắc

Juliana

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent place to stay in London! The staff is absolutely amazing, the breakfast is very good and highly recommended. The room is very comfortable and the bed/pillows are really good! The location of the hotel is hard to beat! Close to main attractions, easy to walk around, full of restaurants and very safe! Again, highly recommended hotel! I would definitely stay there again!!
Reception Management Team trả lời vào 18/03/2024
Dear Juliana , We are delighted to hear that you had a fantastic stay with us! Your kind words about our staff, breakfast, and comfortable rooms truly warm our hearts. We strive to ensure our guests have a memorable and exceptional experience, and it's encouraging to know we achieved this during your visit.Your mention of our unbeatable location brings a smile to our faces. Being situated in the heart of London’s iconic Leicester Square, we are proud to be a gateway for our guests to explore London’s most popular sights. It's wonderful to know that you found our location convenient for your travels, and we hope it enriched your London experience.We are particularly pleased that you found the neighborhood safe and full of great dining options. Indeed, our location offers the perfect blend of tranquility and vibrancy, allowing you to enjoy London's iconic attractions and culinary delights at your leisure.Your high recommendation and eagerness to return are the highest compliments we could hope for. We are thrilled to know that we left such a positive impression and we eagerly await the opportunity to welcome you back to our boutique hotel in the future.Best Regards,Reception Management Team

10/10 - Xuất sắc

Sarah

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfect from start to finish, will definitely stay again!
Lưu trú 1 đêm vào Tháng 3, 2024
RP trả lời vào 09/03/2024
Dear Sarah,Your review warms our hearts! It is delightful to hear that your stay with us was perfect from start to finish and you are considering a return visit.In your next visit, do remember to take advantage of our modern mirrored gym. Open 24 hours a day, it is equipped with cardio machines and a free weights area, tailored to keep you fit and energized.Moreover, we're glad to mention our Leicester Square Kitchen. This vibrant restaurant is known for its exquisite Mexican and Peruvian small plate dining. It's open for lunch, dinner and cocktails and we're hoping you might enjoy a meal there during your next stay.In the event you're traveling for business or planning a special celebration, we offer a range of stunning event spaces. They can accommodate up to 100 guests and include a penthouse with panoramic city views and modern meeting rooms. Lastly, we are indeed privileged to be located in the heart of theatreland, surrounded by nearly 40 of London’s best theatres. This makes us an excellent choice for theatre lovers and those who wish to immerse themselves in London's vibrant cultural scene.We appreciate your kind words and look forward to welcoming you back in the near future.Best Regards, Reception Management Team

10/10 - Xuất sắc

Yuhui, charleston

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved it! Will definitely stay here again. It’s conveniently located. However, the taxi doesn’t come to the door of the hotel. The road is closed for walkers only. There is a short walk down to the end of the street.
Lưu trú 2 đêm vào Tháng 2, 2024
The Hampshire Team trả lời vào 03/03/2024
Dear Yuhui,We are thrilled to know that your stay with us was a memorable one and that you appreciated our convenient location. Our central position in the heart of London indeed provides our guests with easy access to the main attractions of the city.We acknowledge your point about the taxi not being able to come right to our doorstep due to the pedestrian area. This measure is in place to maintain the tranquillity of the surroundings and to promote a pedestrian-friendly environment. We understand this can mean a short walk for our guests and we appreciate your understanding in this matter.Your endorsement of our hotel means a lot to us and we look forward to welcoming you back. We hope your next visit will be as enjoyable as the last one and that you will continue to explore the rich cultural offerings that our wonderful location allows.Best Regards, The Hampshire Hotel

8/10 - Tốt

HYUNJOO

Lưu trú 3 đêm vào Tháng 2, 2024
The Front Desk trả lời vào 21/03/2024
Dear HYUNJOO,Thank you for choosing to stay at Radisson Blu Edwardian Hampshire Hotel during your recent visit to London. We sincerely appreciate your decision to provide feedback on your experience, and we're grateful for the opportunity to address your review.Shopping Experience:We're pleased to hear that you enjoyed the shopping opportunities available in the vicinity of our hotel. Situated in the heart of Leicester Square, our hotel offers convenient access to some of London's most renowned shopping destinations. From luxury boutiques to high-street stores, guests can explore a diverse range of shopping experiences just steps away from our doorstep. We're glad that you found this aspect of your stay enjoyable, and we hope you were able to discover some wonderful treasures during your time with us.Room Service:We apologize if you encountered any issues with our room service during your stay. At Radisson Blu Edwardian Hampshire Hotel, we strive to provide prompt and attentive service to ensure our guests' comfort and satisfaction. Your feedback is invaluable to us, and we will review our room service procedures to identify any areas for improvement. Please rest assured that we take your comments seriously and will take steps to address any shortcomings to enhance the overall guest experience.Restaurant:Thank you for your positive feedback regarding our restaurant. We're delighted to hear that you enjoyed the dining experience at our hotel. Our culinary team is dedicated to offering an exceptional dining experience, with a focus on quality ingredients and innovative flavors. Whether you're indulging in a leisurely breakfast, a delicious lunch, or an exquisite dinner, we aim to exceed your expectations with every meal. Your satisfaction is our priority, and we're thrilled that you found our restaurant to be a highlight of your stay.In conclusion, we sincerely appreciate your feedback and your valuable insights into your experience at Radisson Blu Edwardian Hampshire Hotel. Your comments help us to continually improve and enhance our services for future guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more exceptional stay.Warm regards,Radisson Blu Edwardian Hampshire Hotel31 - 36 Leicester Square, London WC2H 7LH, United Kingdom

10/10 - Xuất sắc

MARY

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024
The Hampshire Team trả lời vào 24/02/2024
Dear Mary,Dear Valued Guest,It is indeed gratifying to hear such positive words and we are truly humbled by your perfect rating. Your succinct feedback truly encapsulates what we strive to offer all our guests.Once again, we are truly grateful for your kind words and look forward to welcoming you again in the future. Your satisfaction is our top priority and we will continue to strive for excellence in all aspects of our service.Best Regards,The Hampshire Team

10/10 - Xuất sắc

Jie Qun, arendal

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 2, 2024
The Front Desk trả lời vào 21/03/2024
Dear Jie Qun,Thank you for choosing to stay at Radisson Blu Edwardian Hampshire Hotel during your recent visit to London. We sincerely appreciate your decision to provide feedback on your experience, and we're grateful for the opportunity to address your review.Shopping Experience:We're pleased to hear that you enjoyed the shopping opportunities available in the vicinity of our hotel. Situated in the heart of Leicester Square, our hotel offers convenient access to some of London's most renowned shopping destinations. From luxury boutiques to high-street stores, guests can explore a diverse range of shopping experiences just steps away from our doorstep. We're glad that you found this aspect of your stay enjoyable, and we hope you were able to discover some wonderful treasures during your time with us.Room Service:We apologize if you encountered any issues with our room service during your stay. At Radisson Blu Edwardian Hampshire Hotel, we strive to provide prompt and attentive service to ensure our guests' comfort and satisfaction. Your feedback is invaluable to us, and we will review our room service procedures to identify any areas for improvement. Please rest assured that we take your comments seriously and will take steps to address any shortcomings to enhance the overall guest experience.Restaurant:Thank you for your positive feedback regarding our restaurant. We're delighted to hear that you enjoyed the dining experience at our hotel. Our culinary team is dedicated to offering an exceptional dining experience, with a focus on quality ingredients and innovative flavors. Whether you're indulging in a leisurely breakfast, a delicious lunch, or an exquisite dinner, we aim to exceed your expectations with every meal. Your satisfaction is our priority, and we're thrilled that you found our restaurant to be a highlight of your stay.In conclusion, we sincerely appreciate your feedback and your valuable insights into your experience at Radisson Blu Edwardian Hampshire Hotel. Your comments help us to continually improve and enhance our services for future guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more exceptional stay.Warm regards,Radisson Blu Edwardian Hampshire Hotel31 - 36 Leicester Square, London WC2H 7LH, United Kingdom

10/10 - Xuất sắc

Klemens

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A
Lưu trú 3 đêm vào Tháng 2, 2024
The reception Hampshire Hotel trả lời vào 23/02/2024
Dear Mr. Klemens,We are truly delighted to hear that your recent stay met your expectations and brought you joy. It is guests like you that make our commitment to service excellence so rewarding.Looking forward to welcome you again in the future.Warm regards,

8/10 - Tốt

Cyril

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Suite was roomy, the bed and pillows great. View of Leicester Square was good. Staff friendly.
Lưu trú 4 đêm vào Tháng 2, 2024
Hampshire Front Office trả lời vào 19/02/2024
Dear Guest,It's heartening to hear such positive remarks about your stay with us. We're pleased to know that you found the suite spacious and comfortable, and that our bedding contributed to your overall satisfaction. We're equally delighted to learn that our team made a good impression on you with their friendliness.The view of Leicester Square you mentioned is one of the unique charms of our location. Being a five-star boutique hotel located right in the heart of London’s iconic theatreland, we aim to offer our guests not just superior accommodation, but also the delight of being close to some of the most popular attractions the capital has to offer.Indeed, our strategic location allows our guests to enjoy the convenience of being within walking distance of renowned landmarks such as the London Eye and Buckingham Palace. For those who enjoy shopping and dining, Oxford Street and Covent Garden are just around the corner. And of course, as you've pointed out, we are perfectly located for visiting the West End’s theatres.Once again, thank you for your kind words. We hope to have the pleasure of welcoming you back in the near future for another memorable stay in London.Best Regards,Reception Management Team

10/10 - Xuất sắc

Carol

Lưu trú 1 đêm vào Tháng 2, 2024
Hampshire Front Office trả lời vào 19/02/2024
Dear Carol, It's heartening to see your perfect score! Your "10 out of 10" rating has truly brightened our day.Our bar and terrace spaces are indeed popular spots for soaking in the atmosphere, enjoying cocktails, wines, and light bites. We are glad you could experience the vibrant ambiance of our establishment and the lively buzz of the square. It's truly a unique aspect of our hotel that we are proud to offer our guests.Your positive feedback encourages us to continue striving for excellence and creating memorable experiences for all who choose to stay with us. We look forward to the pleasure of welcoming you back in the future.Best Regards,Reception Management Team

8/10 - Tốt

Andrew

Lưu trú 1 đêm vào Tháng 2, 2024
Hampshire Front Office trả lời vào 19/02/2024
Dear Andrew,It is heartening to learn that you have rated us an 8 out of 10. Your rating is a testament to our commitment to delivering quality service and a memorable stay for our guests.In our continuous endeavor to improve, your feedback holds immense value. It would be beneficial for us if you could share specific areas where we excelled, and where you feel there could be room for improvement. Your insights will guide us towards making every guest’s experience even better.Once again, we appreciate your valuable rating and we look forward to the opportunity of welcoming you back to our hotel. We hope to not only meet, but exceed your expectations on your next visit.Best Regards, Reception Management Team

4/10 - Kém

Kate

Lưu trú 2 đêm vào Tháng 2, 2024
Reception Management Team trả lời vào 13/02/2024
Dear Kate,We truly regret to see that your recent stay didn't meet your expectations, as reflected in your score of 4 out of 10. We strive to provide our guests with an exceptional experience, and it seems that in your case, we fell short of this.Please accept our sincere apologies for any inconvenience you may have experienced. We aim to provide a positive and memorable stay for all of our guests and it's clear we have not fulfilled this promise during your stay.Without detailed feedback, it's difficult for us to understand where we missed the mark. We would greatly appreciate if you could spare some time to share more about your experience. This would help us immensely in taking the necessary steps to ensure such instances do not reoccur.Your feedback is valuable to us, and we hope that despite this experience, you will give us another chance to serve you better in the future.Best Regards,Reception Management Team

6/10 - Được

Phillip

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
nice staff outdated hotel
hotel staff were professional and accommodating. excellent breakfast service. front desk staff ere fantastic. the drawbacks of this hotel are, very noisy area surrounding the hotel and the rooms are very outdated. the hotel rooms need a complete refurbishment.
Lưu trú 4 đêm vào Tháng 2, 2024
Reception Management Team trả lời vào 11/02/2024
Dear Mr Philip , We understand that your recent stay at our hotel did not meet your expectations and for this, we sincerely apologise. It is our aim to provide an exceptional experience to all our guests and we are deeply sorry to hear that we fell short in this instance.The situation you described regarding the room allocation is certainly not indicative of the standards we strive to achieve. We believe that clear and timely communication with our guests is crucial and we regret that we missed the mark on this occasion. We are taking your feedback seriously and will use it to improve our processes moving forward.We are sorry to hear that the size of the room did not meet your expectations. Our various room types are designed to cater to the diverse needs of our guests, and we are disheartened to learn that the room allocated to you was not up to par.We are, however, pleased to hear that you found our location to be great. With the London Eye, Buckingham Palace, Oxford Street, Covent Garden, and the West End’s theatres within walking distance, we understand the importance of our strategic location to our guests' experience.We appreciate your feedback as it helps us identify areas where we can improve. We hope that despite the setbacks, you will give us another opportunity to serve you better in the future.Best Regards,Reception Management Team

10/10 - Xuất sắc

Christine, CHESTER

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is central and reasonable for the excellent location near to the main theatres and good restaurants
Lưu trú 1 đêm vào Tháng 2, 2024
Reception Management Team trả lời vào 09/02/2024
Dear Christine ,Your words truly reflect the essence of our hotel's prime location. It's delightful to learn that you found our hotel's proximity to the main theatres and good restaurants beneficial.Our location does indeed provide a wonderful advantage to our guests, allowing them to explore the heart of the city with ease. From the iconic London Eye and the regal Buckingham Palace, to the bustling shopping district of Oxford Street and the delightful dining options in Covent Garden, everything is within a stone's throw from our doorstep. We hope that your stay with us not only offered convenience but also added value to your experience of the vibrant city life. We take pride in creating a comfortable and welcoming environment for our guests, and your acknowledgment of our location is truly appreciated.Once again, thank you for your commendation and we look forward to having the opportunity to serve you again in the future.Best Regards,Reception Management Team

8/10 - Tốt

pierre

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 2, 2024
The Hampshire Hotel trả lời vào 10/02/2024
Dear Pierre,We appreciate your rating of 4 out of 5 stars. It brings us immense pleasure that your stay with us met your expectations.We always strive to provide an experience that is both enjoyable and memorable. While your rating is gratifying, we acknowledge there is always room for improvement to reach that coveted 5-star rating.We would be thrilled to learn more about your stay and any areas you believe could be enhanced. Your insights help us to continually refine our guest experience.Thank you once again for choosing us as your accommodation provider during your visit to London. We are hopeful of having the opportunity to serve you in the future.Best Regards, The Hampshire Hotel

10/10 - Xuất sắc

Lynne

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly,attentive staff,especially Sonia from Portugal....10/10
Lưu trú 2 đêm vào Tháng 2, 2024
The Hampshire Team trả lời vào 07/02/2024
Dear LynneFirstly, we are delighted to hear that you had a positive experience at our hotel and rated us with a perfect score. It's wonderful to know that our staff, especially Sonia, was able to make your stay an enjoyable one. We pride ourselves on our attentive and friendly service and it’s always heartening when this is recognized and appreciated by our esteemed guests like you.Our central location in the heart of theatreland, surrounded by almost 40 of London’s best theatres, is indeed one of the many aspects our guests find appealing. We trust you had the opportunity to take advantage of this and enjoy some of the best performances London has to offer.We look forward to welcoming you back on your next visit to London, and we promise to deliver the same level of service and comfort that you experienced during your recent stay.Best Regards, The Hampshire Hotel

10/10 - Xuất sắc

christopher

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Extremely comfortable stay with amazing food
fully happy and comfortable experience from the ease of check in with smiles all round to the incredibly tasty and different food served in the restaurant.
Lưu trú 1 đêm vào Tháng 2, 2024
Reception Management Team trả lời vào 05/02/2024
Dear Christopher ,It's truly heartening to learn that your stay with us was a comfortable and satisfying experience. Your kind words about our check-in process and cordial staff have been greatly appreciated. It is indeed our goal to provide an easy and pleasant experience right from the moment our guests step into our hotel.The culinary journey you had at our restaurant, Leicester Square Kitchen, truly seems remarkable. It's a pleasure to know that you relished the distinctive flavours of our Mexican and Peruvian small plate dining. We take immense pride in offering a unique gastronomic experience to our valued guests.Moreover, we are thrilled to know that you found our location convenient. Being nestled in the heart of theatreland, we offer our guests the privilege of being surrounded by almost 40 of London’s best theatres. It's always our endeavour to provide a perfect blend of comfort and convenience to all our guests.We look forward to welcoming you back for another remarkable experience. Best Regards, Reception Management Team

10/10 - Xuất sắc

Goran

Lưu trú 1 đêm vào Tháng 2, 2024
The Hampshire Team trả lời vào 06/02/2024
Dear Goran, Your succinct review, "10 out of 10", truly resonates with us. We are delighted to hear that your stay at our hotel met your expectations to such a high degree. Our team strives to provide a memorable experience for every guest, and your kind words serve as an affirmation of our efforts. It is feedback like yours that motivates us to continuously enhance our services.We look forward to welcoming you back on your next trip to London.Best Regards, The Hampshire Team

10/10 - Xuất sắc

Paul

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 5 đêm vào Tháng 1, 2024
Reception Management Team trả lời vào 05/02/2024
Dear Paul,We are absolutely delighted to learn that you've rated your experience at our hotel with a perfect score. It's wonderful to know that your stay with us was a resounding success.Our prime location in the heart of theatreland certainly delivers an atmosphere like no other. The fact that we are surrounded by almost 40 of London's best theatres indeed brings a unique and unforgettable touch to the stay of our guests. We hope you had the chance to indulge in the rich cultural experiences that the area has to offer.Moreover, we trust that you had an enjoyable time at our bar and terrace. These spaces aim to provide a vibrant yet relaxing environment for our guests, where they can unwind with cocktails, wines, and light bites while soaking up the buzz of the square. It's part of our commitment to ensure that every aspect of your stay is as enjoyable as possible.We are grateful that you chose to stay with us and we hope to have the pleasure of welcoming you back soon. Best Regards,Reception Management Team

10/10 - Xuất sắc

Steven

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
RP trả lời vào 05/02/2024
Dear Steven,Thank you very much for taking the time to provide us with your score in regards to you recent stay in our Leicester Square Hotel.We are delighted to learn that you thoroughly enjoyed your stay with us.We are very much looking forward to welcome you back again very soon.Kind Regards,Reception Management Team

10/10 - Xuất sắc

Julie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
Reception Management Team trả lời vào 01/02/2024
Dear Julie, Your succinct review of "10 out of 10" is indeed a testament to the efforts we put into ensuring our guests' stays are memorable. Your positive rating has truly brightened our day, and it's rewarding to know that we've met your expectations. Located in the heart of theatreland, we are privileged to be surrounded by nearly 40 of London's top theatres. We hope that this location added an extra touch of magic to your stay, enhancing your London experience.Your support is much appreciated and it's feedback like yours that motivates our team to strive for excellence. We look forward to welcoming you back for another wonderful stay in the future.Best Regards,Reception Management Team

4/10 - Kém

Aksarinth

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 1, 2024
The Hampshire Management Team trả lời vào 28/01/2024
Dearv Aksarinth,We are deeply sorry to hear that your recent stay at our boutique hotel did not meet your expectations. It is our aim to provide all our guests with an exceptional experience, and it is clear that we fell short in this instance.We take all feedback seriously and we want to assure you that your concerns are not taken lightly. We are committed to ensuring that our guests are satisfied with their stay, and we are sorry for any inconvenience you may have faced.We would be grateful if you could provide some more details about your visit. This information will be extremely valuable in helping us identify where we may need to focus our improvements.Your feedback is greatly appreciated, and we hope that you will give us another opportunity to provide you with the high level of service that we strive to deliver.Kind Regards

6/10 - Được

Aksarinth

Lưu trú 3 đêm vào Tháng 1, 2024
RP trả lời vào 29/01/2024
Thank you so much for your feedback we value this.

10/10 - Xuất sắc

Barry

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Comfy and attentive staff
Lưu trú 1 đêm vào Tháng 1, 2024
The Hampshire Management Team trả lời vào 20/01/2024
Dear Barry,We are thrilled to note that your stay at our Leicester Square Hotel was comfortable and our staff left a positive impression on you.Our team is indeed dedicated to creating an environment that not only is cozy but also fosters a sense of attentiveness towards the needs of our guests. It is heartening to know that their efforts have contributed to a pleasant experience for you.We hope that your review will inspire other potential guests to choose our hotel for their stay, knowing they can expect a comfortable environment and attentive service. Your kind words provide our team with great motivation to continue doing their best.Our team looks forward to the possibility of welcoming you back for another relaxing stay in the future.Best Regards,

10/10 - Xuất sắc

Mark

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 1, 2024
The Hampshire Management Team trả lời vào 20/01/2024
Dear Mark,It is indeed delightful to know that you have had an 'excellent stay' with us. Your positive words resonate with our commitment to provide a memorable experience to all our guests.At our Leicester Square Hotel, we firmly believe in the philosophy of 'guest-first'. Every decision we make, every action we take, has the sole purpose of ensuring our guests' comfort and satisfaction. From our well-furnished rooms to our dedicated service staff, each aspect of our hotel is designed to make your stay a pleasurable one. We are thrilled that your experience with us was a reflection of this commitment. It gives us immense joy to know that we were able to meet your expectations and provide you with an enjoyable stay.Once again, thank you for sharing your feedback. Your positive words will serve as an encouragement to our team to continue their efforts to make every guest's stay a beautiful experience. We look forward to the pleasure of welcoming you back soon.Kind Regards

10/10 - Xuất sắc

A.

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Super mooi centraal gelegen hotel, vlakbij British Museum, Trafalgar Square, National Gallery, heel veel theaters, winkelstraten, metro en bushaltes, allemaal op loopafstand. En ook fijn 20 minuten bij St. Pancrasstation (Eurostar). Een hotel in hartje Londen is heel fijn en spaart ook heel veel tijd. Wij hadden een luxe en zeer ruime suite, met woonkamer en aparte slaapkamer. Goede bedden, heerlijk geslapen, geen last van geluid in de omgeving. Alleen het bed voor de derde volwassene in de woonkamer was een hard kinderbed, dus niet geschikt en dat kon niet zo maar worden verholpen met een ander en beter bed. Uiteindelijk is het opgelost en door het hotel een beetje gecompenseerd. Heel lekker en uitgebreid ontbijt, vooral van tevoren boeken. Al met al wel de kwalificaties van een 4 /5 sterren hotel voor Londense begrippen, met wel een stevig prijskaartje. Wij hebben het zeer naar ons zin gehad en zeker voor herhaling vatbaar.
Lưu trú 3 đêm vào Tháng 1, 2024
The Hampshire Management Team trả lời vào 20/01/2024
Dear A,We are delighted to hear about your enjoyable stay at our boutique hotel. It's truly heartwarming to know that our strategic location in the heart of London provided you with an easy access to the city's iconic landmarks, shopping streets, and transport hubs. We're pleased to learn that you found the suite spacious and luxurious, and that the quiet surroundings contributed to your restful sleep. It's also good to hear that you savoured the variety we offer in our breakfast menu. We've crafted it to start your day with both nutritious and indulgent choices.We genuinely apologize for the inconvenience you experienced with the third bed. We're glad that we were able to address the issue to your satisfaction, even though it was not the ideal scenario. Your comfort is our utmost priority and we always strive to cater to all the needs of our guests.It would be our pleasure to welcome you back and offer you another memorable experience in the heart of London.Kind Regards