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Nhận xét về Royal National Hotel

3 out of 5
Royal National Hotel
38-51 Bedford Way, London, England

Nhận xét

7,6

Tốt

Đánh giá 10 - Xuất sắc. 1607/5401 nhận xét" "
Đánh giá 8 - Tốt. 1967/5401 nhận xét" "
Đánh giá 6 - Được. 1000/5401 nhận xét" "
Đánh giá 4 - Kém. 510/5401 nhận xét" "
Đánh giá 2 - Tồi. 317/5401 nhận xét" "

8,2/10

Sạch sẽ

8,2/10

Nhân viên & dịch vụ

7,2/10

Tiện nghi, dịch vụ

7,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,4/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Anne

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel was a massive structure and it would be quite easy to get a bit lost finding your way around it! That said, the hotel itself was located in a lovely area and very convenient to public transport, good eating and some lovely parks Two drawbacks of the hotel were the extremely long wait for check in and the fact that they chose one of the busiest weekends in London in the sporting calendar to repaint two of their lifts - considering that each bank of elevators had only 4 (very small) lifts, this was a huge inconvenience, especially if you were staying on one of the higher floors. We stayed on Floor 6 The staff members were extremely friendly and helpful all during our stay The room we were staying in was a Twin Room Plus - not sure what the Plus was for, to be honest. The room was very basic and a bit cramped but the beds were comfortable. There was only one chair in the room which was beside a very small table. The only coffee was two very small sachets of instant coffee and you needed both just to make one mug of coffee. None of the above are huge issues but they were things that we noticed none the less
Lưu trú 2 đêm vào Tháng 5, 2024

8/10 - Tốt

Tobias

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Good value hotel. A little bit loud at night but clean, easy to reach from multiple tube stations.
Lưu trú 4 đêm vào Tháng 5, 2024
Royal National Hotel trả lời vào 27/05/2024
Dear Tobias, Thank you for taking the time to rate your recent stay with us. We hope that your stay was comfortable, enjoyable, and memorable. We appreciate your feedback, as it helps us enhance our services for all our guests. If you have any further comments or suggestions that could help us improve, please don't hesitate to share them with us. We're committed to ensuring that each guest has a memorable experience with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back soon for an even better stay. Warm regards, SabinaRoyal National Hotel

10/10 - Xuất sắc

Teresa

Impeccably clean, staff friendly, helpful, smooth service. All staff go above and beyond. Food choice at breakfast so great.
Lưu trú 1 đêm vào Tháng 5, 2024
Royal National Hotel trả lời vào 27/05/2024
Dear Teresa, Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you have awarded us a perfect score, indicating that you had an exceptional stay with us. Your satisfaction is our utmost priority, and we are delighted to know that we succeeded in meeting your expectations during your time at our hotel. We hope that your stay was comfortable, enjoyable, and memorable. Should you have any further feedback or if there's anything we can do to further improve your experience in the future, please feel free to let us know. We are always here to assist you and ensure that you have a wonderful stay with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back for another outstanding experience. Best regards, SabinaRoyal National Hotel

10/10 - Xuất sắc

Victoria

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice and clean , comfy beds and shower is brilliant too
Lưu trú 1 đêm vào Tháng 5, 2024
Royal National Hotel trả lời vào 25/05/2024
Dear Victoria, Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you have awarded us a perfect score, indicating that you had an exceptional stay with us. Your satisfaction is our utmost priority, and we are delighted to know that we succeeded in meeting your expectations during your time at our hotel. We hope that your stay was comfortable, enjoyable, and memorable. Should you have any further feedback or if there's anything we can do to further improve your experience in the future, please feel free to let us know. We are always here to assist you and ensure that you have a wonderful stay with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back for another outstanding experience. Best regards, Mainul Royal National Hotel

6/10 - Được

Julie

Đi cùng gia đình
It was ok, the location was the positive
Lưu trú 2 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Kenneth

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location; friendly and helpful staff. Room was very basic but comfortable. Would stay there again.
Lưu trú 1 đêm vào Tháng 5, 2024
Royal National Hotel trả lời vào 25/05/2024
Dear Kenneth, Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you have awarded us a perfect score, indicating that you had an exceptional stay with us. Your satisfaction is our utmost priority, and we are delighted to know that we succeeded in meeting your expectations during your time at our hotel. We hope that your stay was comfortable, enjoyable, and memorable. Should you have any further feedback or if there's anything we can do to further improve your experience in the future, please feel free to let us know. We are always here to assist you and ensure that you have a wonderful stay with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back for another outstanding experience. Best regards, Mainul Royal National Hotel

10/10 - Xuất sắc

Anto

Thích: Sạch sẽ, tiện nghi, dịch vụ
Very good!
Lưu trú 4 đêm vào Tháng 5, 2024
Royal National Hotel trả lời vào 25/05/2024
Dear Anto, Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you have awarded us a perfect score, indicating that you had an exceptional stay with us. Your satisfaction is our utmost priority, and we are delighted to know that we succeeded in meeting your expectations during your time at our hotel. We hope that your stay was comfortable, enjoyable, and memorable. Should you have any further feedback or if there's anything we can do to further improve your experience in the future, please feel free to let us know. We are always here to assist you and ensure that you have a wonderful stay with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back for another outstanding experience. Best regards, Mainul Royal National Hotel

8/10 - Tốt

Debbie

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice clean hotel. Location perfect to access local hospitals if have early appointment. Area full of restaurants and activities but hotel set back so quiet.
Lưu trú 1 đêm vào Tháng 5, 2024

6/10 - Được

Yin Man Daisy

Đi cùng bạn đồng hành
The location is good and is near the Russel Street underground. But the environment is very noisy.
Lưu trú 3 đêm vào Tháng 5, 2024

6/10 - Được

Jacqueline

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
De service van het personeel was goed. De kamer minder goed, was wel schoon. Elke schone handdoeken, maar wel elke dag 1 handdoek te weinig. Te weinig hangers in de kast, geen haak voor een jas op te hangen, geen ventilator in de badkamer, de badkamerdeur kon niet dicht, de kamer te klein voor 3 personen.
Lưu trú 3 đêm vào Tháng 5, 2024

8/10 - Tốt

Fiona

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ
Wasn’t expecting much but for one night it was perfect and all we needed. The staff were lovely and so helpful. Even let us order a Deliveroo to reception in the early hours of the morning! The room was basic but all we needed. Hotel was very clean and room too. Three single beds in one room was exactly what we needed. The water was hot which was great! The doors, decor and carpet were dated but a very clean and tidy hotel. Shop in the hotel ridiculously expensive!! Only let down was the sink in the bathroom took ages to drain so must have had a blockage. We would stay again!
Lưu trú 1 đêm vào Tháng 5, 2024

2/10 - Tồi

Nandakumar, Manchester

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Useless property, This place is noisy and very uncomfortable. GBP225/ night for this non-sense property is a robbery. And, my first experience with expedia is not great
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Clint

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location and very pleasant staff
Lưu trú 2 đêm vào Tháng 5, 2024
Royal National Hotel trả lời vào 14/05/2024
Dear Clint, Thank you for taking the time to share your experience with us. We hope that your stay was comfortable, enjoyable, and memorable. We're pleased to hear that you found our location favourable during your recent visit. Your feedback is invaluable to us, and we'll certainly take it into consideration as we strive to improve our offerings to better meet the needs of our guests. If you have any further comments or suggestions that could help us improve, please don't hesitate to share them with us. We're committed to ensuring that each guest has a memorable experience with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back soon for an even better stay. Warm regards, Mainul Royal National Hotel

8/10 - Tốt

Anders Fyrand, Drammen

Thích: Sạch sẽ, nhân viên & dịch vụ
Nice hotel, great location. Rooms were clean and modern.
Lưu trú 1 đêm vào Tháng 4, 2024
Royal National Hotel trả lời vào 14/05/2024
Dear Anders Fyrand, Thank you for taking the time to share your experience with us. We hope that your stay was comfortable, enjoyable, and memorable. We're pleased to hear that you found our location favourable during your recent visit. Your feedback is invaluable to us, and we'll certainly take it into consideration as we strive to improve our offerings to better meet the needs of our guests. If you have any further comments or suggestions that could help us improve, please don't hesitate to share them with us. We're committed to ensuring that each guest has a memorable experience with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back soon for an even better stay. Warm regards, Mainul Royal National Hotel

10/10 - Xuất sắc

Sarah

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good clean and good location
Lưu trú 1 đêm vào Tháng 4, 2024
Royal National Hotel trả lời vào 14/05/2024
Dear Sarah, Thank you for taking the time to share your experience with us. We hope that your stay was comfortable, enjoyable, and memorable. We're pleased to hear that you found our location favourable during your recent visit. If you have any further comments or suggestions that could help us improve, please don't hesitate to share them with us. We're committed to ensuring that each guest has a memorable experience with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back soon for an even better stay. Warm regards, Mainul Royal National Hotel

8/10 - Tốt

Maria G

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Muy bien
Lưu trú 2 đêm vào Tháng 5, 2024
Royal National Hotel trả lời vào 08/05/2024
Dear Maria G, Thank you for taking the time to rate your recent stay with us. We hope that your stay was comfortable, enjoyable, and memorable. We appreciate your feedback, as it helps us to enhance our services for all our guests. If you have any further comments or suggestions that could help us improve, please don't hesitate to share them with us. We're committed to ensuring that each guest has a memorable experience with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back soon for an even better stay. Warm regards, Mainul Royal National Hotel

8/10 - Tốt

Ha Eun

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
위치 아주 좋아요. 교통, 관광, 주변 편의시설! 별 하나 뺀건 방음이 잘 안되어서예요!
Lưu trú 2 đêm vào Tháng 5, 2024
Royal National Hotel trả lời vào 14/05/2024
Dear Ha Eun, Thank you for taking the time to share your experience with us. We hope that your stay was comfortable, enjoyable, and memorable. We're pleased to hear that you found our location favourable during your recent visit. Your feedback is invaluable to us, and we'll certainly take it into consideration as we strive to improve our offerings to better meet the needs of our guests. If you have any further comments or suggestions that could help us improve, please don't hesitate to share them with us. We're committed to ensuring that each guest has a memorable experience with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back soon for an even better stay. Warm regards, Mainul Royal National Hotel

8/10 - Tốt

Najma Nisar, Chester

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location and value for money from that perspective. There’s only enough space to lie down in the rooms and read a few reviews complaining about it, but that was fine for us as we didn’t pay enough to have any other experience at the hotel. The beds were comfortable, washroom clean and renovated so it made up for the shortage of space. Breakfast options were available but it’s a huge hotel and often busy so we just preferred to walk and find something on the street every day that we liked which was amazing as well.
Lưu trú 3 đêm vào Tháng 5, 2024
Royal National Hotel trả lời vào 14/05/2024
Dear Najma Nisar, Thank you for taking the time to share your experience with us. We hope that your stay was comfortable, enjoyable, and memorable. We're pleased to hear that you found our location favourable during your recent visit. . We apologize for any inconvenience you experienced. Your feedback is invaluable to us, and we'll certainly take it into consideration as we strive to improve our offerings to better meet the needs of our guests. If you have any further comments or suggestions that could help us improve, please don't hesitate to share them with us. We're committed to ensuring that each guest has a memorable experience with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back soon for an even better stay. Warm regards, Mainul Royal National Hot

10/10 - Xuất sắc

gianluca

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 4, 2024
Mirko trả lời vào 06/05/2024
Dear Gianluca,Thank you so much for rating us with such a great score, we are truly happy that you enjoyed your stay.We look forward to welcoming you again in the future and we wish you the best meanwhile.Kind regards,Mirko

6/10 - Được

Renske

Đi cùng gia đình
Thích: Sạch sẽ
Prima hotel waar het voor bedoeld is: uitvalsbasis in Londen te verkennen. Handige locatie op loopafstand van St.Pancras station en op 5 minuten lopen Russel Square metro station, was top. Kamer netjes, schoon, basic met voldoende ruimte. Housekeeping vriendelijk en behulpzaam.
Lưu trú 3 đêm vào Tháng 4, 2024
Royal National Hotel trả lời vào 04/05/2024
Dear Renske,Thank you for choosing our hotel for exploring London and for taking the time to share your feedback. We're delighted to hear that our convenient location near St. Pancras station and Russell Square metro station contributed positively to your stay.It's wonderful to know that you found your room to be neat, clean, and adequately spacious for your needs. Our housekeeping team works diligently to ensure that each guest room is well-maintained, and we're thrilled to hear that their efforts were appreciated.Your kind words about our friendly and helpful housekeeping staff are truly appreciated. We take great pride in providing excellent service to all our guests, and it's always rewarding to receive positive feedback about our team members.Thank you once again for sharing your experience with us. If there are any areas where you believe we can further enhance our services, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,MainulRoyal National Hotel

10/10 - Xuất sắc

marcel

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really big place but extremely quiet and safe
Lưu trú 6 đêm vào Tháng 4, 2024
Royal National Hotel trả lời vào 04/05/2024
Dear marcel,Thank you for sharing your experience with us. We're thrilled to hear that you found our hotel to be quiet and safe during your stay. Ensuring our guests' comfort and security is always a top priority for us. Our team works hard to create a welcoming and secure environment for all our guests to enjoy.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another peaceful stay in the future.Warm regards,MainulRoyal National Hotel

10/10 - Xuất sắc

Taichi

Lưu trú 2 đêm vào Tháng 5, 2024
Royal National Hotel trả lời vào 25/05/2024
Dear Taichi, Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you have awarded us a perfect score, indicating that you had an exceptional stay with us. Your satisfaction is our utmost priority, and we are delighted to know that we succeeded in meeting your expectations during your time at our hotel. We hope that your stay was comfortable, enjoyable, and memorable. Should you have any further feedback or if there's anything we can do to further improve your experience in the future, please feel free to let us know. We are always here to assist you and ensure that you have a wonderful stay with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back for another outstanding experience. Best regards, Mainul Royal National Hotel

8/10 - Tốt

lucienne

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Het hotel is heel groot, maar de ligging is perfect. Als je het handig aanpakt, kun je alles lopend doen. Kamer schoon, heerlijke douche, erg fijn dat er usb poorten en waterkoker in de kamer zijn. Ontbijt basic, maar prima. Alles goed aangevuld. Personeel heel vriendelijk
Lưu trú 2 đêm vào Tháng 4, 2024
Royal National Hotel trả lời vào 04/05/2024
Dear lucienne,Thank you for taking the time to share your experience with us. We are delighted to hear that you found our hotel's location to be perfect for exploring the city on foot. It's wonderful to know that you enjoyed the cleanliness of your room, the quality of the shower, and the convenience of having USB ports and a kettle available.We're pleased that you found our breakfast offerings to be satisfactory and that our staff left a positive impression with their friendliness and service. Our team works hard to ensure that every guest feels welcomed and well taken care of during their stay.Your feedback is invaluable to us as we strive to continuously improve and enhance the guest experience. If there are any specific areas where you believe we can further improve, please feel free to share them with us. Your feedback helps us to identify areas for enhancement and ensures that we continue to provide the best possible experience for our guests.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,MainulRoyal National Hotel

4/10 - Kém

María Teresa Espada García de la

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
El checkin tardaron mucho y tuvo que hacerlo una segunda persona ya que la primera fue incapaz de encontrar nuestra reserva. Habitación con un baño viejo, sin perchas para colgar las toallas.Toallaa con agujeros. Armario muy pequeño para una habitación triple. Colchones muy poco cómodos. Lo peor el ruido , las ventanas cerraban mal y se oía todo el ruido de la calle que nos impidió descansar.
Lưu trú 3 đêm vào Tháng 4, 2024
Royal National Hotel trả lời vào 05/05/2024
Dear María Teresa Espada García de la,Thank you for taking the time to provide us with your detailed feedback regarding your recent stay at Royal National Hotel. We sincerely apologize for the inconveniences you encountered during your visit, and we truly appreciate your patience and understanding.First and foremost, we apologize for the delay and inconvenience you experienced during the check-in process. It is disappointing to hear that our receptionist initially had difficulty locating your reservation, resulting in a longer wait time for you. Rest assured, we will be providing additional training to our team to ensure that they are better equipped to handle such situations efficiently in the future.We also apologize for the issues you encountered in your room, including the condition of the bathroom, lack of hangers for towels, and the small closet space. We strive to maintain high standards of cleanliness and comfort throughout our hotel, and we regret that we fell short of meeting your expectations in this regard. Your feedback regarding these matters will be shared with our housekeeping and maintenance teams for immediate attention and improvement.Regarding the street noise issue, we understand how disruptive this can be to your rest and relaxation. While we are located in central London where some noise levels are expected, also we take all guest feedback seriously. We will certainly investigate the condition of the windows in your room and take appropriate measures to address any issues to improve sound insulation in the future.Furthermore, we regret that you found the mattresses uncomfortable. Ensuring our guests' comfort during their stay is of paramount importance to us, and we will take your feedback into consideration as we continually strive to enhance our guests' experience.In the future, please do not hesitate to inform our reception team immediately of any concerns or issues you encounter during your stay. Our reception team is available 24/7 and is always eager to assist in resolving any problems to ensure your comfort and satisfaction. Additionally, we encourage you to mention your preference for a quiet room when making your reservation, and we will do our utmost to accommodate your request, subject to availability.Once again, we apologize for the shortcomings you experienced and for any inconvenience caused. We hope that you will consider giving us another opportunity to provide you with the exceptional experience that our guests have come to expect from Royal National Hotel. Should you decide to stay with us again, please do not hesitate to reach out to us directly, and I will ensure that your stay is nothing short of perfect.Warm regards,MainulRoyal National Hotel

10/10 - Xuất sắc

Fareena

Lưu trú 1 đêm vào Tháng 4, 2024
Royal National Hotel trả lời vào 25/05/2024
Dear Fareena, Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you have awarded us a perfect score, indicating that you had an exceptional stay with us. Your satisfaction is our utmost priority, and we are delighted to know that we succeeded in meeting your expectations during your time at our hotel. We hope that your stay was comfortable, enjoyable, and memorable. Should you have any further feedback or if there's anything we can do to further improve your experience in the future, please feel free to let us know. We are always here to assist you and ensure that you have a wonderful stay with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back for another outstanding experience. Best regards, Mainul Royal National Hotel

10/10 - Xuất sắc

Anita, Hinckley

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff were very friendly and welcoming, helpful and polite. The rooms were clean and the breaky was lovely would highly recommend the
Lưu trú 1 đêm vào Tháng 4, 2024
Royal National Hotel trả lời vào 01/05/2024
Dear Anita,Thank you for choosing the Royal National Hotel for your recent stay and for sharing your positive feedback with us. We are delighted to hear that you had a pleasant experience and enjoyed our friendly and welcoming staff, clean rooms, and delicious breakfast.Our team takes great pride in providing excellent service to our guests, and it is always rewarding to receive such kind words of appreciation. We are thrilled to know that our staff's helpfulness and politeness contributed to making your stay memorable.Your recommendation means a lot to us, and we sincerely appreciate your endorsement of our hotel. It would be our pleasure to welcome you back for another enjoyable stay whenever your travels bring you to London.If you have any further comments or if there is anything else we can assist you with, please feel free to contact us directly.Warm regards,MainulRoyal National Hotel

10/10 - Xuất sắc

Ismet Noorani

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I was quick satisfied.
Lưu trú 3 đêm vào Tháng 4, 2024
Royal National Hotel trả lời vào 04/05/2024
Dear Ismet Noorani,Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you had a satisfying experience during your stay with us. Our team works hard to ensure that every guest enjoys their time at our hotel, so it's always wonderful to receive positive comments like yours.If there's anything specific that stood out to you as particularly enjoyable or if there are any areas where you believe we can improve, please feel free to let us know. Your feedback helps us to continually enhance the guest experience and ensure that we're meeting the needs of all our guests.We hope to have the pleasure of welcoming you back for another great stay in the future.Best regards,MainulRoyal National Hotel

10/10 - Xuất sắc

Serena

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Posizione ideale per visitare la città in pochi giorni. Ben servita e negozi di souvenir di fronte alla struttura. Unica pecca che le stanze non sono sonorizzate
Lưu trú 3 đêm vào Tháng 4, 2024
Royal National Hotel trả lời vào 04/05/2024
Dear Serena,Thank you for choosing to stay at our hotel and for sharing your feedback with us. We're delighted to hear that you found our location to be ideal for exploring the city and that you appreciated the convenience of nearby souvenir shops.We apologize for any inconvenience caused by noise disturbances during your stay. Being situated in a vibrant city like London, some level of street noise is expected, but we understand the importance of providing a peaceful environment for our guests to rest and relax. Your feedback regarding the lack of soundproofing in the rooms is valuable, and we will certainly take it into consideration as we strive to enhance our accommodations for future guests.If there are any other aspects of your stay that you feel we could improve upon, please don't hesitate to let us know. We truly value your feedback as it helps us to identify areas for enhancement and ensure that we continue to provide the best possible experience for our guests.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,MainulRoyal National Hotel

8/10 - Tốt

Tzofnat, Shachr, Ori

Lưu trú 9 đêm vào Tháng 4, 2024
Royal National Hotel trả lời vào 19/05/2024
Dear Tzofnat Shachr Ori , Thank you for taking the time to rate your recent stay with us.We hope that your stay was comfortable, enjoyable, and memorable. We appreciate your feedback, as it helps us to enhance our services for all our guests. If you have any further comments or suggestions that could help us improve, please don't hesitate to share them with us. We're committed to ensuring that each guest has a memorable experience with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back soon for an even better stay. Warm regards, Mainul Royal National Hotel

2/10 - Tồi

Morgane

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Royal National Hotel trả lời vào 01/05/2024
Dear Morgane,Thank you sincerely for choosing to stay with us and your decision to spend your time here is greatly appreciated. .If there are any aspects of your stay that you wish to discuss or provide feedback on, please don't hesitate to reach out to us directly. We are committed to ensuring that every guest has a positive and comfortable experience, and your feedback helps us achieve this goal.Once again, we apologize for any inconvenience caused, and we appreciate your feedback as it helps us to continually improve our services. Warm regards,MainulRoyal National Hotel

8/10 - Tốt

Hui

Lưu trú 3 đêm vào Tháng 4, 2024
Royal National Hotel trả lời vào 17/05/2024
Dear hui, Thank you for taking the time to rate your recent stay with us. We hope that your stay was comfortable, enjoyable, and memorable. We appreciate your feedback, as it helps us to enhance our services for all our guests. If you have any further comments or suggestions that could help us improve, please don't hesitate to share them with us. We're committed to ensuring that each guest has a memorable experience with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back soon for an even better stay. Warm regards, Mainul Royal National Hotel

10/10 - Xuất sắc

Majbritt

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Meget centralt i London. Man kan gå fra hotellet og ind til centrum på 10 min. Værelset var rent og pænt. Ny istandsat. Der manglede et lille køleskab og en bænk til at lægge kufferter på, så man ikke skal sidde på gulvet eller lægge kufferten på den rene seng.
Lưu trú 4 đêm vào Tháng 4, 2024
Royal National Hotel trả lời vào 04/05/2024
Dear Majbritt,Thank you for sharing your experience with us. We're delighted to hear that you found our hotel's central location convenient for exploring London and that you enjoyed the cleanliness and new refurbishments of your room.Your feedback regarding the absence of a small fridge and a bench to place suitcases on is greatly appreciated. We do provide fridges only for medication purposes upon request, and we apologize if this was not communicated effectively during your stay. We will certainly take your suggestion for a bench into consideration as we continue to improve our facilities for the comfort of our guests.We hope that despite these minor inconveniences, you had an overall pleasant stay with us. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We value your feedback as it helps us to identify areas for improvement and ensure that we provide the best possible service to our guests.We look forward to welcoming you back to the Royal National Hotel for another enjoyable stay.Warm regards,MainulRoyal National Hotel

10/10 - Xuất sắc

Mariella

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Royal National Hotel trả lời vào 26/04/2024
Dear Mariella,Thank you for giving us your 5/5/ review! If you have any details or comments you'd like to share, please don't hesitate to contact us directly. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards, SabinaRoyal National Hotel

6/10 - Được

Ashton, Toronto

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The hotel was close to the tube and local shopping as well as some great pubs. It was under renovations, which we were not informed about so our room smelled of strong paint. The windows are very thin in the rooms and absolutely everything could be heard that was going on outside.
Lưu trú 3 đêm vào Tháng 4, 2024
Royal National Hotel trả lời vào 26/04/2024
Dear Ashton, Thank you for taking the time to give us your feedback after your stay with us. We're happy you appreciated the central location of our hotel and the opportunities for shopping and pubs. However, we're sorry for the inconvenience that the on-going renovations caused you. We aim that our guests are impacted as little as possible but we're sorry you could smell the paint in your room. We also apologise for any noise disturbance you experienced during your stay; due to our central location, the streets around can get busy and cause some noise at times which might be heard in some of the rooms facing the street. Our other rooms facing inwards are an option for those hoping for a more quiet room (subject to availability). Thank you again for your feedback, if there's anything else you'd like to share you can contact us directly. Kind regards,SabinaRoyal National Hotel

8/10 - Tốt

Kristina

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pretty far walk from the train station. Hotel itself was lovely. Great walking distance to dining
Lưu trú 1 đêm vào Tháng 4, 2024
Royal National Hotel trả lời vào 25/04/2024
Dear Kristina, We appreciate you taking the time to leave your review after your stay with us. We're glad you had a good experience at our lovely hotel. If you have any further comments you'd like to share, please don't hesitate to contact us directly. We hope to see you again for another enjoyable stay. Kind regards,SabinaRoyal National Hotel

10/10 - Xuất sắc

Ryoko

Lưu trú 4 đêm vào Tháng 3, 2024
Royal National Hotel trả lời vào 25/04/2024
Dear Ryoko,Thank you for taking the time to give us this perfect review after your stay with us. We're delighted that you had an excellent experience with us. If you have any details you'd like to share with us, please feel free to contact us directly.We hope to see you again soon for another perfect stay.Warm regards,SabinaRoyal National Hotel

6/10 - Được

Waldemar

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Die Lage des Hotels ist gut. Zum Übernachten ist es ausreichend. Beim Frühstück ist es sehr laut und es ist mit Wartezeiten zu rechnen. Die Sanitäranlagen im Zimmer sind sehr veraltet. Duschen nur mit viel Geschick möglich (Wasserdruck sehr gering) und es gibt nicht mal eine Klobürste. Aber nochmal, zum Übernachten recht es.
Lưu trú 3 đêm vào Tháng 4, 2024
Royal National Hotel trả lời vào 20/04/2024
Dear Waldemar,Thank you for taking the time to share your feedback following your recent stay at the Royal National Hotel. We appreciate your comments regarding our convenient location, which we understand is one of the highlights of our hotel.We regret to hear about the challenges you encountered during breakfast due to the noise and waiting times. Your feedback is important to us, and we will certainly look into ways to improve the breakfast experience for our guests.We also appreciate your comments about the plumbing in the room. Please accept our sincere apologies for any inconvenience caused by the water pressure and the absence of a toilet brush. Regarding the toilet brushes, due to sustainability and health and safety reasons, we are unable to provide them in the rooms. However, please rest assured that our housekeeping team is always available to clean the toilet upon request.Your satisfaction is our top priority, and we strive to provide comfortable and enjoyable stays for all our guests. We hope to have the opportunity to welcome you back for a more pleasant experience in the future. Should you have any further suggestions or if there's anything more we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Warm regards,MainulRoyal National Hotel

10/10 - Xuất sắc

Muazzez

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Gute Lage
Lưu trú 3 đêm vào Tháng 4, 2024
Royal National Hotel trả lời vào 19/04/2024
Dear Muazzez,Thank you for your positive feedback.We're delighted to hear that our central location met your expectations and contributed to an enjoyable stay. If you have any further comments or suggestions, please feel free to reach out. We hope to welcome you back soon!Warm regards, MainulRoyal National Hotel

6/10 - Được

Dela

Đi cùng gia đình và trẻ nhỏ
This hotel is just Okay, at least with American standards. However its location, ease of transportation, safety and most importantly its price is unbeatable! If you are a budget traveler that doesn’t plan to stay in room for much and care about minimal cleanliness, good location and price this is a good hotel but nothing more!
Lưu trú 5 đêm vào Tháng 4, 2024
Royal National Hotel trả lời vào 19/04/2024
Dear Dela,Thank you for taking the time to share your feedback following your recent stay at the Royal National Hotel. We appreciate your honest review and are pleased to hear that our central location, ease of transportation, and competitive pricing met your needs as a budget traveler.We understand that each guest's expectations may vary, and we strive to provide a comfortable and convenient stay for all our guests. While we are glad to hear that you found our hotel suitable for your travel needs, we also take note of your comments regarding cleanliness and room standards.Your feedback is invaluable to us as we continuously strive to improve and enhance our guest experience. We hope to have the opportunity to welcome you back in the future and exceed your expectations on your next visit.Warm regards,MainulRoyal National Hotel

10/10 - Xuất sắc

Charmaine

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Spacious, clean & comfortable rooms. Great choice of breakfast. The jewel in the crown is the staff. Wonderful griendoy & nothing too kuch troubkem thabk you
Lưu trú 4 đêm vào Tháng 4, 2024
Royal National Hotel trả lời vào 19/04/2024
Dear Charmaine,Thank you so much for taking the time to share your positive experience following your recent stay at the Royal National Hotel. We are thrilled to hear that you found our rooms spacious, clean, and comfortable, and that you enjoyed our great breakfast selection.Your kind words about our staff are greatly appreciated. We pride ourselves on providing excellent service to our guests, and it's always rewarding to hear that our team's efforts have made a difference in our guests' stays.If there is anything further we can do to assist you or if you have any additional feedback, please do not hesitate to contact us directly. We look forward to welcoming you back to the Royal National Hotel in the near future.Warm regards,MainulRoyal National Hotel

10/10 - Xuất sắc

Sandra

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I like the hotel because is safe, and quiet, good transportation, and the breakfast buffet was amazing. I recommend this hotel.
Lưu trú 1 đêm vào Tháng 4, 2024
Royal National Hotel trả lời vào 16/04/2024
Dear Sandra,Thank you for taking the time to share your positive experience following your recent stay with us. We are delighted to hear that you enjoyed the safety and tranquility of our hotel, as well as our convenient location with good transportation links. It's fantastic to know that you were impressed with our breakfast buffet; we're thrilled you found it amazing!Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future.Should you have any further comments or suggestions to improve our services, please do not hesitate to let us know. We value your feedback as it helps us continually enhance our guest experience.Once again, thank you for choosing Royal National Hotel. We can't wait to host you again soon!Warm regards,MainulRoyal National Hotel

10/10 - Xuất sắc

Antony

Lưu trú 2 đêm vào Tháng 4, 2024
Mirko trả lời vào 06/05/2024
Dear Antony,Many thanks for scoring your latest experience 5/5, it's great to hear you really enjoyed your stay.We look forward to welcoming you again in future.Kind regards,Mirko

10/10 - Xuất sắc

Loes de

Lưu trú 3 đêm vào Tháng 4, 2024
Royal National Hotel trả lời vào 05/05/2024
Dear Loes De,Thank you for taking the time to rate your experience at our hotel. We are thrilled to see that you have awarded us a perfect score, indicating that you had an exceptional stay with us.Your satisfaction is our utmost priority, and we are delighted to know that we succeeded in meeting your expectations during your time at our hotel. We hope that your stay was comfortable, enjoyable, and memorable.Should you have any further feedback or if there's anything we can do to further improve your experience in the future, please feel free to let us know. We are always here to assist you and ensure that you have a wonderful stay with us.Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back for another outstanding experience.Best regards,MainulRoyal National Hotel

4/10 - Kém

Gerald

Không thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 4, 2024
Royal National Hotel trả lời vào 15/04/2024
Dear Gerald,Thank you for taking the time to share your feedback. We regret to hear that your stay did not meet your expectations.Should you have any specific concerns or suggestions that could help us improve, please feel free to share them with us directly.Once again, thank you for your feedback, and we hope to have the opportunity to better serve you in the future.Warm regards,MainulRoyal National Hotel

8/10 - Tốt

Hema

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stayed for 3 nights. Really good hotel, well located and very well priced. Breakfast however was average.
Lưu trú 3 đêm vào Tháng 4, 2024
Royal National Hotel trả lời vào 15/04/2024
Dear Hema,Thank you for sharing your feedback following your recent three-night stay with us. We are pleased to hear that you found our hotel well-located and competitively priced.We appreciate your comments regarding the breakfast. We continuously strive to improve our offerings and will certainly take your feedback into consideration as we work to enhance our breakfast experience for our guests.We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Should you have any additional comments or suggestions, please feel free to reach out.Warm regards,MainulRoyal National Hotel

8/10 - Tốt

Geraldine

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The location is great in terms of being able to walk to attractions and tube stations. Light sleepers should be aware that it is right next to a busy, noisy road. The only bedding available is a duvet. If you want a light blanket you are out of luck. This is a no-frills, clean hotel well suited for a short visit to London.
Lưu trú 3 đêm vào Tháng 4, 2024
Royal National Hotel trả lời vào 14/04/2024
Dear Geraldine,Thank you for choosing the Royal National Hotel for your recent stay and for taking the time to share your feedback with us. We're glad to hear that our Hotel's location suited your needs and that you found our facilities clean and suitable for your short visit to London.We appreciate your comments regarding the noise level and bedding options. We understand the importance of a good night's sleep and apologize for any inconvenience caused by the noise from the road. Regarding the street noise, it's central London and some noise levels are expected. Please know that our reception is available 24/7 and we have quiet rooms available in our Hotel. If you had informed us while you were in-house, we would have been more than happy to assist you in solving this issue.If you have any further comments or if there is anything else we can assist you with, please feel free to contact us directly. We hope to have the opportunity to welcome you back in the future.Warm regards,MainulRoyal National Hotel

8/10 - Tốt

Mutsumi

Đi cùng gia đình
8連泊しましたが、朝8時過ぎにいつもドアを叩かれて、毎日違うインド系スタッフが掃除をするかどうか聞いてきたのが少し煩わしかった。ただあの値段であのロケーションで、清潔で、必要なサービスが全部あったのはありがたい。修学旅行的な団体もたくさんいて、信頼できるホテルだなと思った。ホテル真ん前にバス停あり夜遅い時など助かりました。
Lưu trú 8 đêm vào Tháng 3, 2024
Royal National Hotel trả lời vào 11/04/2024
Dear Mutsumi,Thank you for choosing to stay with us and for sharing your feedback with us. We're glad to hear that you found our hotel clean, with all the necessary services, and conveniently located.It's wonderful to hear that our location and the presence of essential amenities met your expectations.We apologize for any inconvenience caused by the daily knocks on the door from our housekeeping staff. Our housekeeping team strives to make each of our guest's stay as clean and comfortable as possible by providing cleaning service every day. Moreover, we have no intention to disturb our guests and while we understand that this could be frustrating for you, this is a generic procedure in Hospitality Industry to provide service and considering the size of our hotel, it's a necessity for our housekeeping team to start working in the morning. Please be advised that you make use of the Do Not Disturb sign in the future, in any hotels you might stay in, to avoid similar situations. We appreciate your feedback and your kind understanding and we look forward to welcoming you back for another pleasant stay.Warm regards,Jashanpreet KaurRoyal National Hotel

10/10 - Xuất sắc

Agustina

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excelente ubicación . Zona hermosa , en la esquina el metro y a pasos de Oxford Street . Buen hotel y lindas habitaciones
Lưu trú 1 đêm vào Tháng 4, 2024
Royal National Hotel trả lời vào 06/04/2024
Dear Guest,Thank you for sharing your positive feedback with us!We are delighted to hear that you enjoyed our excellent location, nestled in a beautiful area and conveniently situated on the corner of Russel Square Underground station, just steps away from Oxford Street.It is wonderful to know that you found our hotel to be good and our rooms to be nice. We strive to provide our guests with comfortable accommodations and a pleasant experience.We appreciate your recommendation and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Omar

8/10 - Tốt

Ana

Lưu trú 3 đêm vào Tháng 3, 2024
Royal National Hotel trả lời vào 26/04/2024
Dear Ana, Thank you for taking the time to give us a review after your recent stay with us. We're glad to see you seem to have had an overall good experience with us. If you have any more details or comments you'd like to share, please don't hesitate to contact us directly. Hopefully we'll have the opportunity to welcome you back for another enjoyable stay.Kind regards,SabinaRoyal National Hotel

10/10 - Xuất sắc

Richard A, Pewaukee

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great staff. My third stay at the Royal National and I will book it again next time I visit London.
Lưu trú 7 đêm vào Tháng 3, 2024
Royal National Hotel trả lời vào 01/04/2024
Dear Richard A,Thank you for choosing the Royal National Hotel for your recent stay.We are thrilled to hear that you had a wonderful experience with us and that our staff left a positive impression on you. Providing excellent service is at the heart of what we do, and it's rewarding to know that our team's efforts have made a difference in your stay.We are truly honored that you have chosen to stay with us for the third time and that you plan to return for future visits to London. Your loyalty is greatly appreciated, and we look forward to welcoming you back with open arms.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that your time with us is nothing short of exceptional.Warm regards,Mainul Royal National Hotel