6/10 - Được
charles
Đi cùng gia đình
14/10/2025
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was right above an active pub which we were not advised about when booking the hotel. Our room was located over the pub exit door, and each night it was busy and noisy until after 11:00pm. ON one night there was a party in the local area, and we were disturbed by the noise until 5:00am. Unfortunately, there was nobody to complain to, except for the local police.
The windows in the hotel do not help with noise reduction as they are not double glazed.
Throughout our stay of 4 days, our room was never serviced once, i.e. changing towels, empty bins or replenish coffee & tea & milk. There was a cupboard on level 3 which allegedly had plenty of stock in it, however, I visited it on 3 separate days, and the stock had not been replenished, no tea, coffee, toilet rolls etc.
As there are no staff/concierge service available, all contact has to go through a UK mobile telephone, but not have outgoing UK telephone access, I was unable to contact the remote concierge service to complain. There was no other option available to contact the hotel.
There was no lift and the stairs are very awkward and narrow to carry large suitcases and luggage up to, and down from the room.
Overall, not a very good experience, considering that this is a Marriott Bonvoy hotel. I would not recommend this hotel to anybody, unless you are on a cheap weekend getaway. I will never be staying here again and will reconsider using Marriott Bonvoy hotels in the future.
charles
Lưu trú 4 đêm vào Tháng 10, 2025