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Nhận xét về The Tower Hotel, London

4 out of 5
The Tower Hotel, London
St Katharine's Way, London, England

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 2200/4799 nhận xét" "
Đánh giá 8 - Tốt. 1436/4799 nhận xét" "
Đánh giá 6 - Được. 630/4799 nhận xét" "
Đánh giá 4 - Kém. 315/4799 nhận xét" "
Đánh giá 2 - Tồi. 218/4799 nhận xét" "

8,2/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

7,8/10

Tiện nghi, dịch vụ

7,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,8/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

anita

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Locatie is dichtbij openbaar vervoer, rustige locatie naast de Tower Bridge. Omgeving is netjes. Medewerkers hotel stonden ons vriendelijk te woord toen wij een probleem met elektriciteit melden. Probleem werd meteen opgelost.
Lưu trú 2 đêm vào Tháng 5, 2024

8/10 - Tốt

KRISTINA CATHLEEN

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The location was nice. The hotel itself seemed very dated.
Lưu trú 4 đêm vào Tháng 5, 2024

8/10 - Tốt

andranik

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Interier is old.
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Wing

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location with fabulous view of Tower Bridge. Close to subway station and walkable distance to Borough Market.
Lưu trú 4 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Lynn

Đi cùng gia đình
Vicinity and the Lawn at the Tower hotel are enticing and very pretty, stunning views of Tower Bridge and a fabulous, well run hotel and location.
Lưu trú 2 đêm vào Tháng 5, 2024

8/10 - Tốt

Lisa

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Super freundlich alle, liegt perfekt und aus einigen Zimmern hat man einen Blick direkt auf die Tower Bridge. Wirklich coole Umgebung
Lưu trú 4 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Dehai

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent for location, service, clearance, coffee & tea&milk, drinking water supply.
Lưu trú 7 đêm vào Tháng 5, 2024
soumya trả lời vào 27/05/2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

6/10 - Được

Cheryl

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property is outdated and needs to be upgraded. Room had issues and the TV would not stay on and phone did not work and when asked to have maintenance come and fix, they never came. Hotel is a great location, easy to get around the area and near historic sites, buses and tube. Restaurant food was just OK and mixed reviews on the staff. Some were poor and others were fantastic.
Lưu trú 7 đêm vào Tháng 5, 2024
soumya trả lời vào 27/05/2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 - Xuất sắc

Carol S

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is in wonderful location with the Tower of London and the Tower Bridge just steps outside the front door. Staff friendly and knowledgable.
Lưu trú 2 đêm vào Tháng 5, 2024
soumya trả lời vào 27/05/2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

8/10 - Tốt

Darren

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024

4/10 - Kém

Ronald

Đi cùng bạn đồng hành
Very elegant hotel in its day. That day is unfortunately passed now, leaky bathroom faucet and tired rugs. Also, the vicinity restaurant does not offer any breakfast option other than the full buffet and insist you pay the $22 GBP for that buffet when you only want eggs and coffee.
Lưu trú 3 đêm vào Tháng 5, 2024
soumya trả lời vào 27/05/2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 - Xuất sắc

Milagrin Isabel

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The view is spectacular and the room comfortable! Along with courteous staff, this is the perfect place to stay in central London. East and quick walk to the subway and once again the view is amazing!
Lưu trú 5 đêm vào Tháng 5, 2024
soumya trả lời vào 27/05/2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

2/10 - Tồi

Arthur

10/10 - Xuất sắc

Matthew

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

arlyn

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice hotel with spectacular view of the Tower Bridge from our room. Two restaurants, buffet breakfast available for 22 pounds per person if not included with the room package . Costa coffee store in hotel. Across the street from the Tower of London. Close to tube and buses. Ubers readily available to come directly to hotel lobby. We had a very nice experience here!
Lưu trú 3 đêm vào Tháng 5, 2024
soumya trả lời vào 27/05/2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

10/10 - Xuất sắc

Larry, Kwai Chung N.T.

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Prefect location & with the good view.
Lưu trú 1 đêm vào Tháng 5, 2024
soumya trả lời vào 27/05/2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

8/10 - Tốt

Macille

Thích: Sạch sẽ, nhân viên & dịch vụ
The stay is good. However the furniture need to be replaced because it was quite worn out.
Lưu trú 3 đêm vào Tháng 5, 2024
soumya trả lời vào 27/05/2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

8/10 - Tốt

Amanda

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Location was excellent close to public transport and nice area Central to attractions
Lưu trú 4 đêm vào Tháng 5, 2024
soumya trả lời vào 27/05/2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

10/10 - Xuất sắc

JODI

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was great being right next to the tower bridge you could walk out and see things very easily. The room was very large was a nice view of the marina the water pressure in the shower was great
Lưu trú 2 đêm vào Tháng 5, 2024
soumya trả lời vào 27/05/2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

10/10 - Xuất sắc

Beate

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Lage hervorragend, Frühstück für englische Verhältnisse sehr gut. Zimmer in die Jahre gekommen.
Lưu trú 3 đêm vào Tháng 5, 2024
soumya trả lời vào 25/05/2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

6/10 - Được

Nico

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Die Zimmer haben großen Renovierungs bedarf!
Lưu trú 4 đêm vào Tháng 5, 2024
soumya trả lời vào 25/05/2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 - Xuất sắc

Albert, Honolulu

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We enjoyed the hotel and its location. Breakfast buffet was awesome. I really loved beans for breakfast, but my wife was not so happy with me eating them every day.
Lưu trú 3 đêm vào Tháng 5, 2024
soumya trả lời vào 25/05/2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

2/10 - Tồi

Martina

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
soumya trả lời vào 27/05/2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

2/10 - Tồi

Susanne

Khách đi công tác
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Awfully filthy and used, old rooms. I will definitely send a separate complaint.
Lưu trú 1 đêm vào Tháng 5, 2024
soumya trả lời vào 24/05/2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

8/10 - Tốt

PAUL

Đi theo nhóm
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location and very good breakfast
Lưu trú 2 đêm vào Tháng 5, 2024
soumya trả lời vào 24/05/2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

6/10 - Được

Ian

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Wonderful views of Tower Bridge and a short walk to The Tower of London. Room was a little tired and could do with modernisation. The bed was very comfortable. Hand shower leaked and squirted water all over. One of the wardrobe lights did not work.
Lưu trú 2 đêm vào Tháng 5, 2024
soumya trả lời vào 24/05/2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

8/10 - Tốt

Jens

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Top Lage an der Tower Bridge. Badezimmer mit Charme der 80 er, besonders Heißwasserhahn- Einstellung war old school . Service top. Frühstück ok. Guter Kaffee.
Lưu trú 4 đêm vào Tháng 5, 2024
soumya trả lời vào 24/05/2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

10/10 - Xuất sắc

Irving Fernando

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 4 đêm vào Tháng 5, 2024
soumya trả lời vào 24/05/2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

6/10 - Được

Franklin

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The most positive was being next to the Tower of London, and Tower Bridge. Busses close by. Would not recommend this hotel though. It needs work and money to be spent on it. Problem with the elevators. Always full and takes a long time to get one. Our room needed someone to repair, lights, toilet role holder, taps etc. The pipes made a loud banging when the person in the room adjoining had a shower. We stayed a total of 8 days 2 at the beginning of our holiday then 6 nights at the end. We booked Premium rooms. We heard complaints from many of the guests. I could add more but must not be too negative. The owners need to upgrade the rooms.
Lưu trú 6 đêm vào Tháng 5, 2024
soumya trả lời vào 24/05/2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 - Xuất sắc

Steven

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great staff, clean room, reasonable size, awesome view of the London Tower Bridge. Concierge can provide power adapters for free with a deposit. Easy walk to subway. Cabs always available (not a good area for driving - heavy traffic). Elevators are a challenge - too few and too slow. I suggest staying on third floor or a height taking the stairs is comfortable. Hotel Internet is free and worked well. We stayed a week and I would stay here again.
Lưu trú 6 đêm vào Tháng 5, 2024
soumya trả lời vào 24/05/2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

8/10 - Tốt

John

Thích: Tiện nghi, dịch vụ
The room was nice, but it was smaller than a standard Holiday Inn Express and could use some updating - no mini-bar/fridge. Bathroom was tight but had great water pressure and largest towels I’ve seen. Very good location.
Lưu trú 3 đêm vào Tháng 5, 2024
The Tower Hotel trả lời vào 23/05/2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 - Tốt

Efren

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ
Older facility. Small bedrooms. Dated furnishings. BUT in a great location.
Lưu trú 2 đêm vào Tháng 5, 2024
The Tower Hotel trả lời vào 23/05/2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 - Tốt

Lilian

Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
soumya trả lời vào 24/05/2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

4/10 - Kém

Pia

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
It was close to The Tower of London and had a good view of the Tower Bridge. Unfortunately the rooms are dated and has a musty order. Not worth the price of the rooms.
Lưu trú 2 đêm vào Tháng 5, 2024
soumya trả lời vào 24/05/2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 - Xuất sắc

Nick

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location
Lưu trú 3 đêm vào Tháng 5, 2024
The Tower Hotel trả lời vào 23/05/2024
Thank you Kindly for your feedback.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 - Xuất sắc

Catalina

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great property, clean and accessible
Lưu trú 3 đêm vào Tháng 5, 2024
The Tower Hotel trả lời vào 22/05/2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

4/10 - Kém

Robert M.

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our room was great. Fantastic view of tower bridge, we were able to arrange for early check in on arrival. That part was great. During the early morning busy periods only two elvators for the whole hotel. Two were out of service each day we were there. Waited 90 minutes for meal too arrive in restaurant four diffent tables meals were brought to us. Totally dis organized, No accountability. Outside restaurants on room svc menu are not vetted. They are essentially a skip the dishes sort of deal. So when something goes sideways with the service/restaurant that the Tower Hotel has on their in room literature there’s is no where to turn for assistance. Nice hotel, just don’t eat there.
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 22/05/2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 - Tốt

Yvonne Marion

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Das Hotel an sich ist sehr schön. Beim Check in hätte ich es mir gewünscht , das ich einfach an die Rezeption kann. Allerdings mussten wir den Self Check in machen. Andere durften einfach an die Rezeption, wie mir Tage später aufgefallen ist. Das Frühstück ist super. Besonders für englische Verhältnisse. Da kann jeder was finden. Es gibt eine kaffeeautomaten (ich trinke keinen Kaffee) , der hat auch heiße Schokolade (spitze) , es gibt Tee, Säfte, typisch bacon Würste beans etc. Aber auch Gebäck Toast bagles Brötchen (an die Deutschen kommt kein Land ran) , wurst Käse Marmelade Obst Joghurt Müsli usw. Wir waren zu dritt (zwei erwachsene 1 kind -10jahre) unterwegs) Wir hatten ein Doppelzimmer mit einem Zustellbett. Wenn du zu zweit drin bist , ist es groß genug. Zu dritt ist es aber schon nervig. Die Lage ist direkt an der Tower Bridge. Sehr schön. Man muss aber zu allem mit der U-Bahn fahren. Das muss man sich bewusst sein.
Lưu trú 4 đêm vào Tháng 5, 2024
Guest Services trả lời vào 22/05/2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

2/10 - Tồi

James

Không thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 23/05/2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 - Xuất sắc

Jeremy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
The Tower Hotel trả lời vào 23/05/2024
Thank you Kindly for your feedback.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 - Xuất sắc

Luis

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The only glitch is that everey time we phone the Concierge or the Front Desk from our room no one would pick up the phone so we had to go downstairs but overall good hotel. Not close to the main building but it does have an incredible view. Personnel is helpful.
Lưu trú 4 đêm vào Tháng 5, 2024
The Tower Hotel trả lời vào 21/05/2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 - Xuất sắc

Annalena

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Alles war super vom Frühstück bis hin zur nahen Bus und Bahnverbindung ins Zentrum von London. Beim nächsten mal auf jeden Fall wieder dies Hotel wähle.
Lưu trú 2 đêm vào Tháng 5, 2024
The Tower Hotel trả lời vào 21/05/2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 - Tốt

Patricia

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Great location, front desk staff was very helpful. Hotel was quiet. Elevators/ lifts were slow, long waits. We only stayed one night. There was minimal amenities in room, one small shampoo, no conditioner. No major complaints though. We slept well and room was clean.
Lưu trú 1 đêm vào Tháng 5, 2024
The Tower Hotel trả lời vào 20/05/2024
Thank you Kindly for your feedback.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 - Tốt

Petra Dorinde

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfecte locatie!!
Lưu trú 2 đêm vào Tháng 5, 2024
The Tower Hotel trả lời vào 20/05/2024
Thank you Kindly for your feedback.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 - Xuất sắc

Michael

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
ventilate more often
Lưu trú 5 đêm vào Tháng 5, 2024
The Tower Hotel trả lời vào 20/05/2024
Thank you Kindly for your feedback.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

6/10 - Được

Rachel

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location and large family room, very poor service for £274 for the night. Room was boiling hot 26 degrees and air con was broken, I reported to reception three times. First time I was told we'll get some one with you and over an hour later nothing, second time reception sounded not bothered and I was told there's no maintenance in the evening but they'll ring maintenance?!? I had no phone call back for over 40 minutes So 3rd call to reception before maintenance came and confirmed it was broken. It was 11pm before they brought a portable AC unit to the room which was small and we had to have to right by us to feel any benefit. Then we were woken at 9am by the cleaner knocking the door to see when we were leaving!! There are lots of mini bars under the hotel which were playing really loud music, but we were lucky to have a room on the far right of the hotel which was quieter. It's right by London Bridge so great views and easy access to Tower of London and surrounding area.
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 20/05/2024
Thank you for your feedback. We're glad you liked our location and the family room size, but we're sorry for the issues you faced.We apologize for the broken air conditioning and the delayed response from our team. This is not the service standard we aim for, and we're addressing this to improve future experiences. We also regret the early morning disturbance from housekeeping and are reminding our team to be more considerate.Your comments about the noise from the mini bars are noted, and we’re working on better soundproofing our rooms.Thank you for bringing these issues to our attention. We hope to welcome you back and provide you with a better experience.Best regards,Fabrizio GiacovazziGuest Services Executive

10/10 - Xuất sắc

Valentina

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very close location to the tube. The staff at the hotel truly went above and beyond during my whole stay. Rooms were clean every day and the size was perfect, hotel is very well kept and the views are amazing! Definitely recommend for solo travelers as well as couples. I will stay here every time I fly to London
Lưu trú 4 đêm vào Tháng 5, 2024
The Tower Hotel trả lời vào 20/05/2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 - Xuất sắc

YUEN KING NANCY

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
The Tower Hotel trả lời vào 21/05/2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 - Xuất sắc

Brendan, Ballina

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The location is perfect for me to get easily to Tower Hill station, as i have an injury which procludes me from long walks. Excellent vibes and i loved the JD Bar
Lưu trú 2 đêm vào Tháng 5, 2024
The Tower Hotel trả lời vào 20/05/2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 - Xuất sắc

Florian

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Lage einfach genial nur das sie etwas in die Jahre gekommen ist das ist alles
Lưu trú 4 đêm vào Tháng 5, 2024
The Tower Hotel trả lời vào 19/05/2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive