2/10 - Tồi
Yarah
Đi cùng gia đình và trẻ nhỏ
30/04/2026
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Don’t stay here! I think the five star reviews are from the staff.
I arrived late at night (around 1 AM) with a reservation expecting a clean, recently renovated room based on the listing. Before checking in, I even asked the front desk to confirm that the rooms were clean and updated, and I was told they were. Unfortunately, that was not the case.
The room I was shown smelled strongly of smoke, had torn curtains, and was clearly not clean or renovated as advertised. I went back to the front desk within minutes to let them know I would not be staying, at which point the staff changed their statement and admitted that only a couple of rooms had actually been renovated.
Instead of resolving the issue, I was sent to another nearby property under the same ownership. That location was even worse. The lobby area felt unsafe and unprofessional, there was visible damage (including broken glass), and the overall environment was concerning. The room offered did not match my reservation (I booked two rooms with two queen beds each but was only offered rooms with one king bed).
At that point, I chose not to stay at either location. I left immediately and continued my trip.
I also attempted to resolve this through customer service and the booking platform, but the property refused to take responsibility or issue a refund despite acknowledging that I did not stay.
Overall, the property was misrepresented, poorly maintained, and did not meet basic cleanliness or safety expectations.
Yarah
Lưu trú 1 đêm vào Tháng 4, 2026
