4/10 - Kém
Arlene
Đi cùng gia đình
18/06/2025
Thích: Tiện nghi, dịch vụ
Level Downtown LA has always been my preferred place to stay when I’m in the city — I appreciate the spacious, apartment-style accommodations and the convenient location. However, this most recent visit left me feeling disappointed, especially given the price point. I booked the largest unit available outside of the penthouse and spent close to $1,500 CAD for a single night. For that investment, I expected a premium experience, but unfortunately, this time around it didn’t feel worth it. I arrived at 11:30 AM, hopeful for an early check-in as I’ve been accommodated in the past. To my surprise, I was made to wait until 1/4 to 4:00 PM — the standard check-in time — despite the fact that the previous guest had already checked out the day before. It was frustrating to learn that the delay wasn't due to cleaning but rather scheduling. Repeatedly being told “check-in is at 4:00” without any flexibility or empathy was, frankly, exhausting. That said, I do want to acknowledge the one staff member — a gentleman with slicked-back hair — who saw my frustration and made an effort to get me into the unit a bit earlier. Thanks to him, I was able to check in by 3:45 PM. Still, with such a late check-in and an 11:00 AM checkout the next day, the actual usable time in the suite felt incredibly limited. For the price, I expected more — whether in flexibility, service, or at least a gesture of goodwill. Knowing that there are many luxury options in DTLA, I will consider for next time.
Arlene
Lưu trú 1 đêm vào Tháng 6, 2025
