2/10 - Tồi
Brendan
Đi cùng bạn đồng hành
18/02/2026
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Upon check in, we were given the wrong room. We went to the room and tried to open it 2x. We went back downstairs, and were given the correct room. Then, we went to the room and the keycards did not work. We had to go back downstairs. Then, we finally came upstairs and got into our room. We had to remind the front desk person that our Expedia booking included 2 drink tickets. We were not advised on any other amenities nor advised of an amenity fee.
The carpet in the room was stained, and when we requested a coffee maker, we were told that it simply was not available. No alternatives were given. Not even a kettle for tea. The rooms could use some major TLC, ours had a weird odour when we checked in as well. Notably there is nowhere to even hang your hand towel in the bathroom!
Upon check out, we were charged an amenity fee 4x. Per their website, this amenity fee supposedly includes a $20 voucher per day for the restaurants, as well as access to a coffee machine. We were advised of neither upon check in, and did not even know there was an amenity fee as this was not communicated.
Overall, horrible experience. I have no idea how this hotel is on the Michelin Guide (we normally stay in Michelin Guide hotels - this fell far below).
Comparably, our stay at the LAX Hyatt Regency was much better. We will never stay here again. There are so many other, nice hotels in LA with wonderful and comfortable amenities.
Brendan
Lưu trú 3 đêm vào Tháng 2, 2026
