"Our stay at Krystal Grand Cabo was incredible. The resort is beautiful, spotless, and well maintained. Our swim-out suite was always clean, water replenished, and the pools sparkling.
Gabriel, the concierge, was amazing, quick, kind, and helpful with every request. The staff also arranged a cab into town that waited for us and brought us safely back.
At the restaurants, Sara, Lila, and Karen were welcoming and ensured my gluten allergy was carefully managed. Victor and Angel went above and beyond to make sure we had everything we needed.
Manuel at the adult pool was fast, efficient, and remembered every order, handling my gluten-free requests with care. He is an extremely hard worker.
Valerie, the manager, was warm, professional, and made us feel truly valued.
The biggest shoutout goes to Rodolfo, our dinner waiter. His knowledge of gluten-free food was exceptional, and he made every meal safe and enjoyable. He was kind, professional, and attentive, making our trip unforgettable.
Improvements would be better Wi-Fi in the rooms, continued investment in food quality, and labeling buffet/menu items for gluten-free, dairy-free, or nut-free options.
Thank you Krystal Grand Cabo for the most memorable vacation. We can’t wait to return!
Shawnay & Rami (Room 4126) "
