Tất cả nhận xét được hiển thị đều là từ trải nghiệm thật của khách. Chỉ những khách đã đặt kỳ lưu trú với chúng tôi mới có thể gửi nhận xét. Chúng tôi xác thực nhận xét theo nguyên tắc của mình và đăng tất cả nhận xét, dù tích cực hay tiêu cực.Thông tin thêmMở trong cửa sổ mới
Đánh giá 10 - Xuất sắc. 359/1009 nhận xét" "
10 - Xuất sắc
359
Đánh giá 8 - Tốt. 341/1009 nhận xét" "
8 - Tốt
341
Đánh giá 6 - Được. 150/1009 nhận xét" "
6 - Được
150
Đánh giá 4 - Kém. 79/1009 nhận xét" "
4 - Kém
79
Đánh giá 2 - Tồi. 80/1009 nhận xét" "
2 - Tồi
80
8,0/10
Sạch sẽ
8,2/10
Nhân viên & dịch vụ
7,6/10
Tiện nghi, dịch vụ
7,6/10
Điều kiện & cơ sở vật chất nơi lưu trú
7,4/10
Thân thiện với môi trường
Nhận xét
8/10 - Tốt
SKYE
Đi cùng gia đình
25/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Complements to John at reception. Extremely helpful and funny.
SKYE
Lưu trú 1 đêm vào Tháng 5, 2024
Khawar trả lời vào 25/05/2024
Dear Skye,Thank you so much for your kind words and for taking the time to share your experience with us. We're delighted to hear that John at reception made such a positive impression with his helpful and humorous demeanor. Your feedback is truly appreciated, and we'll make sure to pass on your compliments to John and the rest of our team. We hope to have the pleasure of welcoming you back to Thistle Express Luton Hotel soon.Kind regards, KhawarReception Manager Thistle Express Luton.
10/10 - Xuất sắc
Tony
Đi cùng gia đình
22/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property is excellent but we never feel safe in Luton lots of beggars and drunks and gangs of youths
Tony
Lưu trú 2 đêm vào Tháng 5, 2024
Reception Team trả lời vào 22/05/2024
Dear Tony,Thank you for taking the time to post a review. We appreciate your feedback! As you can hopefully understand, the surrounding area is out of our control, and although we wish we could change that, unfortunately there isn't much we can do at this time, that’s why we focus on delivering the best service we can and constantly invest in developing our product. Kind regards,
10/10 - Xuất sắc
Meenakshi
Đi cùng gia đình
22/05/2024
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Hotel is nice break fast is excellent however area around the hotel especially at night is not safe what I feel
Meenakshi
Lưu trú 1 đêm vào Tháng 5, 2024
Reception Team trả lời vào 22/05/2024
Dear Meenakshi,Thank you for reviewing your recent stay here with us. It's fantastic to hear that you enjoyed your stay and your breakfast. As you can hopefully understand, the surrounding area is out of our control, and although we wish we could change that, unfortunately there isn't much we can do at this time, that’s why we focus on delivering the best service we can and constantly invest in developing our product. Regards,
10/10 - Xuất sắc
Simon
20/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Simon
Lưu trú 5 đêm vào Tháng 5, 2024
Khawar trả lời vào 21/05/2024
Dear Simon,Thank you for taking the time to share your perfect rating! We're thrilled to know that your experience at Thistle Express Luton was exceptional. Should you plan another visit to Luton, we look forward to welcoming you back for another memorable stay.Kind regards,Khawar.Reception ManagerThistle Express Luton
8/10 - Tốt
Paolo
Đi cùng gia đình
19/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Très bon petit déjeuner, belles chambres, personnel très agréable. Il faudrait sensibiliser les hôtes que quand on arrive à la chambre pendant la nuit il faudra éviter de parler forte dans les couloirs et de claquer les portes.
Paolo
Lưu trú 1 đêm vào Tháng 5, 2024
Khawar trả lời vào 19/05/2024
Dear Paolo,Thank you for your review and for your kind words about our breakfast, rooms, and staff.We understand the importance of a peaceful environment for our guests. Please know that our reception team is always available to address any noise disturbances. We also conduct regular floor walks, particularly during the quieter, late hours, to ensure a calm atmosphere. If you ever experience any issues, don't hesitate to inform reception, and we will take immediate action to remind guests to keep noise levels down.We appreciate your feedback and hope to welcome you back to Thistle Express Hotel soon.Kind regards, Khawar. Reception Manager Thistle Express Luton.
10/10 - Xuất sắc
Salar
15/05/2024
Friendly staff
Salar
Lưu trú 1 đêm vào Tháng 5, 2024
Reception Manager trả lời vào 15/05/2024
Dear Salar, Thank you for having taken the time to share this lovely review following your recent stay with us. I am glad to hear you had an enjoyable stay. I am glad our team proved to be helpful and friendly. We look forward to welcoming you back and providing you with another fantastic experience.Kind Regards, Leah
10/10 - Xuất sắc
Bernadette
13/05/2024
Thích: Tiện nghi, dịch vụ
Very nice hotel. Clean, convenient to all amenities. Staff friendly, comfortable bed.food was great. Will stay there again. Only make ure you have booked your taxi before you leave the airport. Taxis prices outrages. Get the bus back to the airport or get the A bus outside the ibis hotel outside the airport to the main town bus station and walk through the shopping Mall Thistle express is a little way along on your right.
Bernadette
Lưu trú 1 đêm vào Tháng 5, 2024
Reception Team trả lời vào 14/05/2024
Dear Bernadette,Thank you for taking the time to share your feedback. We are so pleased to hear that you had an enjoyable stay at our hotel. We appreciate all our guests' feedback, and we hope to see you again in the future. Thank you for choosing the Thistle Express Luton. Kind regards,
8/10 - Tốt
Harriet Edinam
Đi theo nhóm, Khách đi công tác
08/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was ok
Harriet Edinam
Lưu trú 1 đêm vào Tháng 5, 2024
Reception Team trả lời vào 08/05/2024
Dear Harriet,Thank you for taking the time to share your feedback. We are so pleased to hear that you had an enjoyable stay at our hotel. We appreciate all our guests' feedback, and we hope to see you again in the future. Thank you for choosing the Thistle Express Luton. Kind regards,
10/10 - Xuất sắc
Emily
03/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Some mud on the carpet in the room but otherwise clean
Emily
Lưu trú 1 đêm vào Tháng 5, 2024
Reception Team trả lời vào 04/05/2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
8/10 - Tốt
Lisa
Đi cùng bạn đồng hành
01/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Cheap stop off before the airport. Bit noisy at night. Cattle market for breakfast but ok
Lisa
Lưu trú 1 đêm vào Tháng 4, 2024
Reception Team trả lời vào 01/05/2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
8/10 - Tốt
Sabrina
29/04/2024
Sabrina
Lưu trú 1 đêm vào Tháng 4, 2024
Khawar trả lời vào 19/05/2024
Dear Sabrina,Thank you for taking the time to share your experience with us and for awarding us a 4 out of 5 rating. We truly appreciate your feedback and are delighted to hear that you had a positive stay at Thistle Express Luton Hotel.If there are any specific areas where you feel we could improve to make your next stay even better, we would love to hear your thoughts. Our goal is always to provide an exceptional experience for all our guests, and your insights are invaluable in helping us achieve that.We look forward to welcoming you back to our hotel in the near future.Kind regards,Khawar.Reception Manager Thistle Express Luton.
8/10 - Tốt
Katherine
25/04/2024
Katherine
Lưu trú 1 đêm vào Tháng 4, 2024
Giovanni reception Manager trả lời vào 27/04/2024
Thank you for your review. It's lovely to see that you enjoyed all aspects of your stay with us, and we hope to welcome you back soon. Thank you for choosing the Thistle Express Luton.
2/10 - Tồi
Rutendo
25/04/2024
Rutendo
Lưu trú 1 đêm vào Tháng 4, 2024
Reception Manager trả lời vào 15/05/2024
Dear rutendo, Thank you so much for your review. I am sorry to hear you had a disappointing stay.We would love to welcome you back and fully meet your expectations on this occasion.Kind Regards, leah
10/10 - Xuất sắc
Angela
Đi cùng bạn đồng hành
24/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very cosy room. Everything I needed. Bright. Comfortable bed.
Nice breakfast. Good coffee.
The staff were lovely and very helpful.
Angela
Lưu trú 2 đêm vào Tháng 4, 2024
Reception Team trả lời vào 24/04/2024
Dear Angela , we’re so happy to hear you had a great experience at Thistle Express Luton. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing people like you. Thanks again, and we hope to serve you again soon.
8/10 - Tốt
Sam
24/04/2024
Sam
Lưu trú 1 đêm vào Tháng 4, 2024
Reception Team trả lời vào 14/05/2024
Dear Sam,Thank you for taking the time to share your feedback. We appreciate all our guests' feedback, and we hope to see you again in the future. Thank you for choosing the Thistle Express Luton. Kind regards,
6/10 - Được
Josh
24/04/2024
Không thích: Nhân viên & dịch vụ
Josh
Lưu trú 1 đêm vào Tháng 4, 2024
Reception Team trả lời vào 25/04/2024
Dear Josh,Thanks for staying with us. We appreciate your feedback! Thank you for choosing the Thistle Express Luton. Kind regards,
10/10 - Xuất sắc
David
23/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was simple but comfortable and clean. The free breakfast was better than I expected and the staff were always helpful.
David
Lưu trú 6 đêm vào Tháng 4, 2024
Sabia trả lời vào 24/04/2024
Dear David, We're thrilled to hear you enjoyed your stay with us! Providing a comfortable and clean environment, along with a satisfying breakfast, is our priority. Our team works hard to ensure every guest has a pleasant experience, and your kind words mean a lot to us. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Warm Regards, Sabia Senior Reception Manager
6/10 - Được
Anja
Đi cùng gia đình
21/04/2024
Thích: Sạch sẽ
Slecht te vinden, beetje een achterbuurt gevoel, nogal wat zwervers, reed veel politie ‘s nachts veel sirenes. Ontbijt was nogal mager, werd slecht bijgevuld waardoor veel niet beschikbaar was
Anja
Lưu trú 1 đêm vào Tháng 4, 2024
Reception Team trả lời vào 21/04/2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
10/10 - Xuất sắc
Sabtain
Đi theo nhóm, Khách đi công tác
20/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
i had to wait for parking because people who use the shopping center use this car par too.
Sabtain
Lưu trú 3 đêm vào Tháng 4, 2024
Reception Team trả lời vào 21/04/2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
8/10 - Tốt
RAHMANPUR
Đi cùng bạn đồng hành
20/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
nice and clean ,near to luton airport, easy tansportion to airport, near shoping center
RAHMANPUR
Lưu trú 1 đêm vào Tháng 4, 2024
Reception Manager trả lời vào 21/04/2024
Dear Rahanpur, Thank you for your review and for choosing our hotel. I am glad to hear you had an enjoyable stay. I am happy to hear you found our hotel’s superb location so convenient. We hope to see you again soon.Kind Regards, Leah
6/10 - Được
Aileen
Đi theo nhóm
16/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Hotel and staff were great but found the area around a bit intimidating
Aileen
Lưu trú 1 đêm vào Tháng 4, 2024
Giovanni reception Manager trả lời vào 16/04/2024
Dear Aileen,Thank you for your review, I am apologies you have found the area not safe. Kind Regard
10/10 - Xuất sắc
georgios
Khách đi công tác
14/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean and convenient. Value for money
georgios
Lưu trú 2 đêm vào Tháng 4, 2024
Reception Manager trả lời vào 15/04/2024
Dear Georgios, Thank you so much for your review. I am delighted to hear you had a good stay with us. We look forward to welcoming you back and providing you with another fantastic experience.Kind Regards, Leah
8/10 - Tốt
David, BALDOCK
Khách đi công tác
11/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All good.
David
Lưu trú 1 đêm vào Tháng 4, 2024
Giovanni Reception Manager trả lời vào 12/04/2024
Dear David, we’re so happy to hear you had a great experience at Thistle Express Luton. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing people like you. Thanks again, and we hope to serve you again soon.
8/10 - Tốt
Marian
11/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close proximity to railway station and airport.
Marian
Lưu trú 2 đêm vào Tháng 4, 2024
Reception team trả lời vào 12/04/2024
Hello Marian We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
8/10 - Tốt
Julie
Đi cùng gia đình
11/04/2024
Hard to find but overall ok stay would use again
Julie
Lưu trú 1 đêm vào Tháng 4, 2024
Reception team trả lời vào 12/04/2024
Hello Julie ! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
10/10 - Xuất sắc
Anna
11/04/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I like short distance to shopping centre, reasonable prices
Anna
Lưu trú 1 đêm vào Tháng 4, 2024
Reception team trả lời vào 12/04/2024
Thank you for your kind words, Anna. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!
8/10 - Tốt
Jon
09/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nicely remodeled inside. Cool reception and breakfast area with 24 hour tea and coffee. Very friendly reception staff. Excellent food at breakfast.
I recommend a Bolt, Uber or Taxi unless you know the way. Especially with luggage. Public transport option is awful. Infrequent bus to Rail junction bus terminal. Winding walk around a poorly lit series of underpasses and entrance is through the TK Maxx mall. Driving or taxi entrance up a ramp and very convenient by comparison. Desk appreciated as well as an extra hour for late check out. Thank you.
Jon
Lưu trú 1 đêm vào Tháng 4, 2024
Reception team trả lời vào 12/04/2024
Dear John, it is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at Thistle Express Luton. We sincerely thank you for taking the time to share your thoughts with us.
8/10 - Tốt
Manuel
09/04/2024
Thích: Nhân viên & dịch vụ
Manuel
Lưu trú 5 đêm vào Tháng 4, 2024
Reception team trả lời vào 12/04/2024
Hello Manuel! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
10/10 - Xuất sắc
Nao
Đi cùng gia đình và trẻ nhỏ
09/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We really enjoyed staying there. We could have meal and free coffee and tea in the dining space. There was a microwave and it was useful. We checked out the hotel at 4:30 am but got breakfast bags . All the staff were very nice.
Nao
Lưu trú 1 đêm vào Tháng 4, 2024
Reception team trả lời vào 12/04/2024
Dear Nao, it is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at Thistle Express Luton. We sincerely thank you for taking the time to share your thoughts with us.
8/10 - Tốt
Rimsa
Đi theo nhóm
09/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great service, clean room, access to microwaves and drinks. But confusing to reach if arriving later in the evening.
Rimsa
Lưu trú 1 đêm vào Tháng 3, 2024
Reception team trả lời vào 12/04/2024
Hello Rimsa! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you.We are very sorry if the indication was not that great from the map.Have a wonderful day!
8/10 - Tốt
Anastasia
Đi theo nhóm
07/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Die Unterkunft hatte alles was man braucht. Das Frühstück war für den britischen Standard besser als in anderen Hotels. Leider war das Hotel schlecht isoliert, sowohl die Lautstärke von draußen als auch von den Nachbarn hat man gehört.
Anastasia
Lưu trú 2 đêm vào Tháng 4, 2024
Reception Manager trả lời vào 07/04/2024
Dear Anastasia, Thank you for having taken the time to share this lovely review following your recent stay with us. I am delighted to hear you had a good stay with us. I am glad to hear you enjoyed the breakfast. We look forward to welcoming you back and providing you with another fantastic experience.Kind Regards, Leah
10/10 - Xuất sắc
Myriam
02/04/2024
Thích: Sạch sẽ
Myriam
Lưu trú 1 đêm vào Tháng 4, 2024
Reception Team trả lời vào 03/04/2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
10/10 - Xuất sắc
Rheana
Đi cùng bạn đồng hành
01/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel. Well kept, modern and clean. The staff were friendly- asked for extra pillows and this was not an issue. Free hot drinks and cold drinks are a nice addition. The breakfast was tasty and everything was plentiful. It did get noisy during the night due to other guests but otherwise an excellent stay and i highly recommend
Rheana
Lưu trú 1 đêm vào Tháng 3, 2024
Alexandra trả lời vào 01/04/2024
Dear Rheana, Please let me thank you for such an amazing review. We are more than happy to hear that our hotel was, as you expected, clean, modern and comfortable. It is such an amazing opportunity to thank you and welcome you back many times from now on. Thank you for rating our staff so nicely and this is what we aim for, having the best customer service in Luton.We hope that you choose to stay with us again. Thank you for choosing the Thistle Express Luton.Kind regards, Alexandra Reception Manager
2/10 - Tồi
Adriana
31/03/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Adriana
Lưu trú 6 đêm vào Tháng 3, 2024
Alexandra trả lời vào 01/04/2024
Dear Adriana, Thanks for staying with us. We appreciate your feedback! Thank you for choosing the Thistle Express Luton. Kin regards, Alexandra Reception Manager
10/10 - Xuất sắc
Syed
30/03/2024
Syed
Lưu trú 1 đêm vào Tháng 3, 2024
Khawar trả lời vào 19/04/2024
Dear Mr. Syed,Thank you for taking the time to leave us a 5-star review! We truly appreciate your feedback. While we're thrilled to hear about your positive experience, we also value your insights on how we can further improve. If you have any specific feedback or highlights about your stay that you'd like to share, we'd love to hear them! Your input helps us ensure that every guest has a memorable experience at Thistle Express Hotel. We eagerly await the opportunity to welcome you back soon.Kind regards,Khawar.Reception Manager
10/10 - Xuất sắc
Daphne
Đi cùng gia đình
29/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Located at a very convenient location, close to Luton Airport and the mall is just right beside the hotel. Free breakfast was provided and it was great. Guests also had free flow coffee, tea and hot chocolate which was a great addition! Would recommend!
Daphne
Lưu trú 1 đêm vào Tháng 3, 2024
Reception Manager trả lời vào 29/03/2024
Dear Daphne, Thank you for taking the time to provide feedback regarding your recent stay with us. I am glad to hear you had an enjoyable stay. I am happy to hear you found our hotel’s superb location so convenient. We look forward to welcoming you back and providing you with another fantastic experience. Kind Regards, Leah
10/10 - Xuất sắc
steve
Đi cùng bạn đồng hành
25/03/2024
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The beds and linen towels etc were clean. The buffet was good. The staff friendly enough. There are stains and some wear around the room but for the price I would stay here again.
steve
Lưu trú 1 đêm vào Tháng 3, 2024
Alexandra trả lời vào 29/03/2024
Dear Steve, Thank you for reviewing your recent stay here with us. It's fantastic to hear that you enjoyed your stay and your early breakfast. We will take your comments on board regarding steps. We hope that you choose to stay here again soon. Thank you for choosing the Thistle Express Luton. Kind regards, AlexandraReception Manager
8/10 - Tốt
Jocelyn
24/03/2024
Jocelyn
Lưu trú 1 đêm vào Tháng 3, 2024
Sabia trả lời vào 14/04/2024
Dear valued guest, Thank you for taking the time to leave a review of your recent stay with us. We greatly value your feedback as it helps us improve our services. We're pleased to hear that you had a positive experience overall during your time with us.If there are any specific areas where you feel we could have improved to earn that fifth star, please do let us know. Your insights are invaluable to us, and we're committed to continually enhancing our guests' experiences.We hope to have the opportunity to welcome you back in the future and provide you with an even more exceptional stay.Warm regards,Sabia Senior Reception Manager
6/10 - Được
Igor
22/03/2024
Igor
Lưu trú 1 đêm vào Tháng 3, 2024
Reception team trả lời vào 12/04/2024
Hello Igor! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
10/10 - Xuất sắc
Jennifer Gabriela
Đi cùng gia đình và trẻ nhỏ
18/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quedamos a gusto, habitación, comida, limpieza muy bien todo, la vista que teníamos era espectacular
Jennifer Gabriela
Lưu trú 2 đêm vào Tháng 3, 2024
Sabia trả lời vào 18/03/2024
Nos alegra mucho que hayan disfrutado su estancia con nosotros! Estamos encantados de saber que quedaron satisfechos con la habitación, la comida y la limpieza. Y qué bueno que les haya encantado la espectacular vista que ofrecemos. Esperamos darles la bienvenida de nuevo pronto para otra experiencia inolvidable!Saludos Sabia Gerente Senior de Recepción
10/10 - Xuất sắc
samantha
11/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I had to move from a different hotel to this one, I was unwhat to expect. I was pleasantly surprised, spotless clean room, bath, decent quality bedding and towels. Comfortable bed. Had a great nights sleep. The staff were very friendly and helpful.
samantha
Lưu trú 1 đêm vào Tháng 3, 2024
Reception Manager trả lời vào 16/03/2024
Dear Samantha, Thank you for taking the time to provide feedback regarding your recent stay with us. I am glad to hear you had an enjoyable stay. I am glad our team proved to be helpful and friendly. We hope to see you again soon. Kind Regards, Leah
8/10 - Tốt
Jinal
10/03/2024
Jinal
Lưu trú 1 đêm vào Tháng 3, 2024
Reception Manager trả lời vào 30/03/2024
Dear Jinal, Thank you so much for your review. I am glad you enjoyed your stay. We hope to see you again soon. Kind Reagrds, Leah
8/10 - Tốt
Estelle
09/03/2024
Estelle
Lưu trú 1 đêm vào Tháng 3, 2024
Reception Manager trả lời vào 30/03/2024
Dear Estelle, Thank you so much for your review. I am delighted to hear you had a good stay with us. We hope to welcome you back soon. Kind Regards, Leah
10/10 - Xuất sắc
Jonathan, Airdrie
Đi cùng bạn đồng hành
07/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Unscheduled stay due to flight cancellation
Can't complain we liked it here
Jonathan
Lưu trú 1 đêm vào Tháng 3, 2024
Mathieu trả lời vào 10/03/2024
Dear Jonathan,Thank you for your recent stay and for taking the time to share your experience with us.I am please to see that you had a good time with us and hope to see you in better circumstances.
8/10 - Tốt
Amanda
04/03/2024
Thích: Nhân viên & dịch vụ
Amanda
Lưu trú 1 đêm vào Tháng 3, 2024
Reception Manager trả lời vào 05/03/2024
Dear Amanda, Thank you for your review. I am glad you enjoyed your stay. We hope to welcome you back soon. Kind Regards, Leah
10/10 - Xuất sắc
David
03/03/2024
David
Lưu trú 1 đêm vào Tháng 2, 2024
Reception Team trả lời vào 23/03/2024
Thank you for the perfect score, the team appreciate it. Hope to see you again soon.
10/10 - Xuất sắc
Linda
Đi cùng bạn đồng hành
02/03/2024
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lovely hotel - room was good. Hot drinks available at reception for free. Great hot breakfast. Reasonably priced too.
Linda
Lưu trú 1 đêm vào Tháng 2, 2024
Reception Team trả lời vào 02/03/2024
Dear Linda, we’re so happy to hear you had a great experience at Thistle Express Luton. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing people like you. Thanks again, and we hope to serve you again soon.
8/10 - Tốt
James
29/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
No drinking vessel in the room.
James
Lưu trú 1 đêm vào Tháng 2, 2024
Reception Team trả lời vào 02/03/2024
Hi James, it’s great to hear that you had a positive experience at Thistle Express Luton. Our team will be very happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know
10/10 - Xuất sắc
teresa
26/02/2024
teresa
Lưu trú 3 đêm vào Tháng 2, 2024
Alexandra trả lời vào 21/03/2024
Dear Teresa, Thank you for your review. It's lovely to see that you enjoyed all aspects of your stay with us, and we hope to welcome you back soon. Thank you for choosing the Thistle Express Luton. Best regards, Alexandra Reception Manager
4/10 - Kém
Dorothy
26/02/2024
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Rooms were clean staff very helpful but the first room i got didn't have double glazing so i was moved to another room i couldn't close the window it was a very cold night .receptionist offered me another room but by this time id had enoughof up and dow in the lift.
Dorothy
Lưu trú 1 đêm vào Tháng 2, 2024
Reception Manager trả lời vào 27/02/2024
Dear Dorothy,Thank you for sharing your experience with us. We are glad to hear that you found the rooms clean and the staff very helpful during your stay. However, we apologize for the inconvenience you faced with the first room not having double glazing and the issue with the window not closing properly a cold night. We understand how important a comfortable stay is for our guests, and we regret that we fell short in providing that for you. Your feedback regarding the room conditions will be addressed with our team to ensure such issues are rectified promptly. We appreciate your patience and understanding during this time. If you decide to stay with us again, we will do our best to make sure your experience is much smoother and more enjoyable. Thank you for choosing our hotel. Kind Regards, Leah