4/10 - Kém
Xi, Austin
Đi cùng gia đình
27/12/2025
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location in central Madrid and many restaurants nearby. The beds are comfortable. However their booking policy is very deceiving. I booked the hotel through Expedia but the front desk lady insisted that I pay them directly and have to choose to pay in US doollar with their exchange rate. So we ended up paying $40 more than what was quoted by Expedia. Ironically on the receipt it was stated that we were given the choice to pay Euro or US dollar.
There is no living room in this apartment, just two bedrooms and a kitchenette. There is no coffee or tea provided, no coffee pot either. If you want to cook, you will need to buy cooking oil and salt as none of the basic spices are provided. It looks like there is a washer but again no soap is provided. There is no paper towels or tissue paper provided either. The hot water tank is very small and water temperature is very hard to adjust. After two people take a shower, the third person has to wait for hours before the water gets warm again.
The towels of this place are paper thin, the cheapest kind I have never seen before at a hotel. It took a long time to warm up the room and it never got up to the cozy temperature we wanted.
There is no closet in the second bedroom and no place to hang your clothes. If you want to keep the luggage at this place for a few hours after you check out, your luggage will be put in an open air area with no cover above.
Overall this is not a comfortable place for travelers.
Xi
Lưu trú 3 đêm vào Tháng 12, 2025