Bar phục vụ món nhẹ kiểu Tây Ban Nha

Nhận xét về Hotel Madrid Alameda Aeropuerto, Affiliated by Meliá

4 out of 5

Nhận xét

8,4

Rất tốt

Đánh giá 10 - Xuất sắc. 499/1017 nhận xét" "
Đánh giá 8 - Tốt. 311/1017 nhận xét" "
Đánh giá 6 - Được. 122/1017 nhận xét" "
Đánh giá 4 - Kém. 44/1017 nhận xét" "
Đánh giá 2 - Tồi. 41/1017 nhận xét" "

9,0/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

8,0/10

Tiện nghi, dịch vụ

8,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,4/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Noemi

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Cercano al aeropuerto atención extraordinaria
Lưu trú 1 đêm vào Tháng 5, 2024
Laura López, Voice of Customer Coordinator trả lời vào 27/05/2024
Estimada Noemi,Muchísimas gracias por su reseña acerca de su experiencia en Hotel Madrid Alameda Aeropuerto.Nos complace enormemente que haya disfrutado de la cercanía al aeropuerto y de la atención recibida durante su estancia. Agradecemos sus amables palabras sobre la limpieza de la habitación y la condición del hotel, así como sobre la calidad del servicio y las comodidades de la habitación. Es siempre un placer saber que hemos alcanzado nuestro objetivo de proporcionar una experiencia excepcional.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,Laura López, Voice of Customer Coordinator

10/10 - Xuất sắc

manuel, Simpsonville

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a lovely stay, cleanliness, close to restaurants and bars, very quiet and proffesional staff. Breakfast in the morning was great. Thanks.
Lưu trú 1 đêm vào Tháng 5, 2024
Laura López, Voice of Customer Coordinator trả lời vào 27/05/2024
Dear Manuel,We would like to thank you for this positive review.We're delighted to hear that the cleanliness of our rooms met your expectations and that our location provided convenient access to local dining options. It's also wonderful to know that you found our staff professional and the breakfast offered a great start to your day. We continuously strive to provide a tranquil environment for our guests, and we're pleased that you appreciated the quiet atmosphere.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

10/10 - Xuất sắc

Sandra

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Shuttle service to/from the airport was very convenient and on-time. Breakfast buffet was excellent. Room was clean and comfortable.
Lưu trú 1 đêm vào Tháng 5, 2024
Laura López, Voice of Customer Coordinator trả lời vào 27/05/2024
Dear Sandra,Thank you for such a positive review.We're thrilled to hear that our shuttle service met your expectations and provided convenient transportation to and from the airport. It is wonderful to know you enjoyed our extensive breakfast buffet and found it to be an excellent start to your day. We also appreciate your compliments on the cleanliness and comfort of our rooms. Your satisfaction with the services provided by our dedicated team is a testament to their hard work.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator

10/10 - Xuất sắc

roberto, Artesia

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
great shuttle service
Lưu trú 1 đêm vào Tháng 5, 2024
Laura López, Voice of Customer Coordinator trả lời vào 27/05/2024
Dear Roberto,We would like to thank you for this positive review.We are thrilled to hear that our shuttle service met your expectations and made your travels smoother. Your appreciation for the cleanliness of our rooms, the condition of our hotel, the quality of service, and the amenities provided is very encouraging for our team. We continually strive to ensure that our guests have a comfortable and enjoyable stay, and your feedback affirms our efforts.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

6/10 - Được

Judy, Loveland

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Thích: Nhân viên & dịch vụ
A great location to stay the night before an early flight. The airport shuttle is also a plus. The staff was friendly and helpful. However the facilities are a bit shabby and the hotel restaurant is slightly worse than a typical hotel restaurant.
Lưu trú 1 đêm vào Tháng 5, 2024
Laura López, Voice of Customer Coordinator trả lời vào 27/05/2024
Dear Judy, Thank you for this review about your stay with us at Hotel Madrid Alameda Aeropuerto.We're pleased to hear that our convenient location and airport shuttle service met your expectations and made your journey smoother. It's also great to know that our staff provided friendly and helpful service during your stay. While we're proud of our hotel's prime location and amenities, we acknowledge your comments about the facilities and dining options. Our goal is to provide a comfortable and enjoyable experience for all our guests, and we continuously strive to maintain and improve our standards in every aspect.We look forward to seeing you again in the future. Kindest regards,Laura López, Voice of Customer Coordinator

6/10 - Được

Silvia Josefina, Pachuca

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Que está en una calle cerrada
Lưu trú 1 đêm vào Tháng 5, 2024
Laura López, Voice of Customer Coordinator trả lời vào 23/05/2024
Estimada Silvia Josefina,Muchas gracias por su reciente visita y por sus comentarios.Nos complace que nuestras instalaciones hayan sido de su agrado, nos esforzamos a diario para que nuestros huéspedes puedan encontrarse lo más cómodos posible durante su visita. Lamentamos que nuestra ubicación no haya sido plenamente satisfactoria.Esperamos poder recibirle de nuevo en un futuro próximo. Atentamente,Laura López, Voice of Customer Coordinator

10/10 - Xuất sắc

Marion

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stay at this hotel! It's a perfect airport experience, complete with airport shuttle, early breakfast, coffee and restaurants on-site. Accommodations are roomier and the staff is friendly.
Lưu trú 1 đêm vào Tháng 5, 2024
Laura López, Voice of Customer Coordinator trả lời vào 23/05/2024
Dear Marion,Thank you for such a positive review.We're delighted to hear that our proximity to the airport and shuttle service contributed to a seamless travel experience for you. It's fantastic to know that our spacious accommodations met your expectations and that our team's friendliness stood out during your stay. We also appreciate your recognition of the early coffee service and on-site dining options, indicating our commitment to guest convenience.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator

8/10 - Tốt

shaull

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to airport, airport transportation, clean, good breakfast
Lưu trú 1 đêm vào Tháng 5, 2024
Laura López, Voice of Customer Coordinator trả lời vào 23/05/2024
Dear Guest,Thank you for positively reviewing your recent visit.We're delighted to hear that our proximity to the airport and the complimentary transportation provided added convenience to your stay. It's also gratifying to know that our efforts in maintaining cleanliness met your expectations. Your appreciation for the breakfast we offer is much valued, and we're pleased it contributed to a positive start to your day.We constantly strive to maintain our hotel's condition and service to ensure guest satisfaction, and your scores reflect that we are on the right track. Thank you for recognizing our team's dedication.We look forward to welcoming you back soon. Kind regards,Laura López, Voice of Customer Coordinator

10/10 - Xuất sắc

Lisa

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
everything
Lưu trú 1 đêm vào Tháng 5, 2024
Laura López, Voice of Customer Coordinator trả lời vào 20/05/2024
Dear Lisa,Thank you for such a positive review.We are glad we were able to meet all your requirements for a perfect stay.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator

8/10 - Tốt

Benjamin ENRIQUE ASHOOK

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to the airport
Lưu trú 1 đêm vào Tháng 5, 2024
Laura López, Voice of Customer Coordinator trả lời vào 18/05/2024
Dear Mr. Ashook,We would like to thank you for this positive review.We're delighted to hear that our proximity to the airport was convenient for your travel needs. It's also a pleasure to know that you found our service to be impeccable; our team strives to provide a welcoming and efficient experience for every guest. We appreciate your recognition of the cleanliness of our rooms and the amenities provided to ensure a comfortable stay. While we note your satisfaction with many aspects of our hotel, we regret to hear that certain elements did not fully meet your expectations. Our furnishings are selected to balance practicality and comfort, and we are continuously reviewing guest feedback for future improvements. The air conditioning and heating systems are seasonally adjusted to provide the most comfortable environment possible for our guests.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

10/10 - Xuất sắc

gustavo

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
muy amables todos
Lưu trú 1 đêm vào Tháng 5, 2024
Laura López, Voice of Customer Coordinator trả lời vào 18/05/2024
Estimado Gustavo,Le damos las gracias por su excelente valoración.Agradecemos enormemente sus amables palabras sobre su estancia en nuestro hotel. Nos complace saber que la limpieza de la habitación, la condición del hotel, el servicio y las comodidades de la habitación fueron de su total agrado. Es un honor para nosotros que valore tan positivamente los esfuerzos de nuestro equipo por ofrecer un servicio excepcional y un ambiente acogedor.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,Laura López, Voice of Customer Coordinator

10/10 - Xuất sắc

Gloria

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place to stay close to the airport for early filght.
Lưu trú 1 đêm vào Tháng 5, 2024
Laura López, Voice of Customer Coordinator trả lời vào 18/05/2024
Dear Gloria,Thank you for such a positive review.We're thrilled to hear that our proximity to the airport made your early flight more convenient. It's wonderful to know that the cleanliness of our rooms and the overall condition of our hotel met your expectations. Our team takes great pride in providing excellent service, and your appreciation means a lot.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator

10/10 - Xuất sắc

TINO, Miami

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Will stay again
Lưu trú 1 đêm vào Tháng 5, 2024
Laura López, Voice of Customer Coordinator trả lời vào 18/05/2024
Dear Mr. Tino,We would like to thank you for this positive review.We are delighted to hear that the cleanliness of our rooms met your expectations and that you found our service to be top-notch. It's also great to know that the amenities provided in your room contributed to a comfortable stay. While we acknowledge your feedback regarding the hotel's condition, we take pride in our well-maintained facilities and continue to ensure that our guests have a pleasant experience.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

10/10 - Xuất sắc

Sara

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
El hotel ofrece gratis transporte para el aeropuerto, los desayunos son excelente con muchas opciones y a muy buen precio. Los empleados muy atentos. La suite muy cómoda pero necesita un update en la decoración y los matress se les sentían los muelles. La localización es muy buena porque tienen muchas opciones para comer cerca.
Lưu trú 1 đêm vào Tháng 5, 2024
Laura López, Voice of Customer Coordinator trả lời vào 18/05/2024
Estimada Sara,Muchas gracias por su reciente visita y por sus comentarios.Nos llena de orgullo saber que nuestro servicio de transporte gratuito al aeropuerto y la variedad y calidad de nuestro desayuno buffet han sido de su agrado. Apreciamos que destaque la atención de nuestro equipo. Tomamos nota de sus comentarios sobre la decoración y los colchones de la suite para considerar mejoras futuras. Nos complace que la ubicación haya sido conveniente para sus necesidades, con opciones gastronómicas cercanas.Lamentamos que la comodidad de su descanso se haya visto afectada y quisiéramos asegurarle que la satisfacción de nuestros huéspedes es nuestra prioridad. Estaremos revisando las condiciones de nuestras suites para garantizar que todos los aspectos de la estancia sean excepcionales.Esperamos poder recibirle de nuevo en un futuro próximo. Atentamente,Laura López, Voice of Customer Coordinator

8/10 - Tốt

Alfred

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

rafael

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sin duda vuelvo!... muy buena ubicación y con transporte ida y vuelta al aeropuerto!
Lưu trú 1 đêm vào Tháng 5, 2024
Laura López, Voice of Customer Coordinator trả lời vào 14/05/2024
Estimado Rafael,Le damos las gracias por su excelente valoración.Nos alegra saber que disfrutó de la conveniente ubicación de nuestro establecimiento y del servicio de transporte gratuito al aeropuerto, diseñado para facilitar sus traslados. Agradecemos sus comentarios sobre la limpieza de la habitación y nos enorgullece que haya encontrado nuestras instalaciones a la altura de sus expectativas.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,Laura López, Voice of Customer Coordinator

10/10 - Xuất sắc

Leanna, South Charleston

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean comfortable room, excellent restaurant on property, convenient airport shuttle
Lưu trú 1 đêm vào Tháng 4, 2024
Laura López, Voice of Customer Coordinator trả lời vào 13/05/2024
Dear Ms Leanna,Thank you for such a positive review.We're delighted to hear that our efforts to maintain clean and comfortable rooms met your expectations and that you enjoyed the culinary offerings at our in-house restaurant. It's also wonderful to know that our convenient airport shuttle service added to the ease of your stay.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator

8/10 - Tốt

Tara

Handy location to airport. Easy walk to nearby cafe, grocery, and park. Did not appreciate paying extra when I arrived before the 3 pm check in. Other hotels accommodate the dynamics of train schedules.
Lưu trú 1 đêm vào Tháng 5, 2024
Laura López, Voice of Customer Coordinator trả lời vào 13/05/2024
Dear Tara, Thank you for this review about your stay with us at Hotel Madrid Alameda Aeropuerto.We're delighted to hear that our location provided you with convenient access to the airport, cafes, grocery stores, and parks. Regarding the early check-in fee, we strive to accommodate our guests' needs and understand the challenges of travel schedules; however, our policy allows us to ensure rooms are impeccably prepared for each guest. Although this is standard practice, we appreciate your feedback and will consider your comments as we continually seek to enhance our guest experience.We look forward to seeing you again in the future. Kindest regards,Laura López, Voice of Customer Coordinator

8/10 - Tốt

Martha

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sus instalaciones necesitan ser más modernas , el buffet de desayuno muy rico, la amabilidad de todo el personal excelente.
Lưu trú 3 đêm vào Tháng 5, 2024
Laura López, Voice of Customer Coordinator trả lời vào 13/05/2024
Estimada Sra. Martha,Muchas gracias por su reciente visita y por sus comentarios.Nos alegra saber que el desayuno buffet fue de su agrado, destacando la calidad y variedad de nuestros productos. La cordialidad de nuestro personal es un aspecto que valoramos enormemente, y es gratificante que lo haya mencionado positivamente. Respecto a sus comentarios sobre la modernidad de nuestras instalaciones, queremos informarle que estamos comprometidos con la mejora continua y tomamos en cuenta todas las observaciones de nuestros huéspedes para enriquecer la experiencia en futuras estancias.Esperamos poder recibirle de nuevo en un futuro próximo. Atentamente,Laura López, Voice of Customer Coordinator

10/10 - Xuất sắc

Amanda

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Súper amables y profesionales. El desayuno espectacular
Laura López, Voice of Customer Coordinator trả lời vào 13/05/2024
Estimada Amanda,Muchísimas gracias por su reseña acerca de su experiencia en Hotel Madrid Alameda Aeropuerto, Affiliated by Meliá.Le agradecemos enormemente que haya compartido su experiencia y estamos encantados de saber que nuestro desayuno cumplió con sus expectativas, ofreciendo una amplia selección de productos de alta calidad para comenzar el día con energía. Nos complace también que haya destacado la amabilidad y profesionalidad de nuestro equipo, aspectos que consideramos esenciales para proporcionar un servicio excepcional.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,Laura López, Voice of Customer Coordinator

8/10 - Tốt

Anthony

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Airport property with transportation to the terminals. Good buffet breakfast.
Lưu trú 1 đêm vào Tháng 5, 2024
Laura López, Voice of Customer Coordinator trả lời vào 13/05/2024
Dear Mr. Anthony,We would like to thank you for this positive review.We're delighted to hear you enjoyed the convenience of our airport transportation and the variety of our buffet breakfast. It's great to know that the cleanliness of our rooms and the overall condition of the hotel met your expectations, along with the service provided by our team. We also appreciate your positive feedback on the room amenities, which we strive to maintain for a comfortable stay.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

10/10 - Xuất sắc

Delia

Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Amelie

Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Trang

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Carlos

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very convenient because of airport proximity. Transportation excellent. Lots of dining options
Lưu trú 2 đêm vào Tháng 5, 2024
Laura López, Voice of Customer Coordinator trả lời vào 07/05/2024
Dear Carlos,We would like to thank you for this positive review.We are delighted to hear that our proximity to the airport added to the convenience of your stay and that you found our transportation services to be excellent. It's great to know that the variety of dining options met your expectations. We appreciate your positive remarks on our room cleanliness, overall hotel condition, and the service provided by our team. We also take note of your feedback regarding the room amenities, and while we strive for perfection, we're glad that you still had an enjoyable experience overall.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

10/10 - Xuất sắc

wendy

Chicken was a breeze. Desk staff was friendly and helpful. Signup for a morning shuttle was simple and uncomplicated. My room features a long and deep bathtub. After three weeks of travel, I had a much needed and absolutely heavenly soak. Dinner was easy and the food good.
Lưu trú 1 đêm vào Tháng 5, 2024
Laura López, Voice of Customer Coordinator trả lời vào 03/05/2024
Dear Wendy,Thank you for such a positive review.We're thrilled to hear that our staff's friendliness and the ease of arranging airport shuttle services contributed to a smooth experience for you. It is delightful to learn that our deep bathtubs provided the perfect respite after your travels. We are also glad that the dining options met your expectations and you enjoyed your meal.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator

10/10 - Xuất sắc

daniel

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property room was super clean, staff was very helpful.
Lưu trú 1 đêm vào Tháng 5, 2024
Laura López, Voice of Customer Coordinator trả lời vào 03/05/2024
Dear Mr. Daniel,We would like to thank you for this positive review.We are glad we were able to meet all your requirements for a perfect stay.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

6/10 - Được

Luna

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
El aire acondicionado no funciona y cuando vas al front desk te dicen que como hace un mes hacia frio, lo tienen caliente. No importando que ahora haga un calor terrible.
Lưu trú 2 đêm vào Tháng 4, 2024
Laura López, Voice of Customer Coordinator trả lời vào 29/04/2024
Estimada Sra. Luna,Muchas gracias por su reciente visita y por sus comentarios.Nos complace saber que encontró la limpieza de la habitación a su satisfacción, reflejando nuestro compromiso con los estándares de higiene. Lamentamos los inconvenientes que haya podido experimentar con el aire acondicionado; nos gustaría informarle que nuestro sistema de climatización se ajusta según la temporada para garantizar el confort de nuestros huéspedes, y estamos constantemente revisando nuestras instalaciones para asegurar su correcto funcionamiento. Agradecemos sus comentarios acerca del servicio y las comodidades de la habitación, los cuales son esenciales para nosotros en nuestra búsqueda de mejorar la experiencia del huésped.Esperamos poder recibirle de nuevo en un futuro próximo.Atentamente,Laura López, Voice of Customer Coordinator

10/10 - Xuất sắc

Philip

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent hotel and location to airport. My only complaint is the information on how to get the shuttle from Airport to Hotel was not clear. I got the Airport help desk to call the Hotel for instructions. Even with that glitch in the process I highly Recommend this hotel!
Lưu trú 1 đêm vào Tháng 4, 2024
Laura López, Voice of Customer Coordinator trả lời vào 29/04/2024
Dear Mr. Philip,We'd like to thank you for taking the time to review your experience.We're thrilled to hear that our hotel's proximity to the airport and overall condition met your expectations. It's wonderful to know that you found our room cleanliness and amenities to be impeccable. We regret to hear about the confusion regarding our complimentary airport shuttle service. Our goal is to provide seamless transportation, and we will ensure that clearer instructions are available for a hassle-free journey from the airport to our hotel.We hope to have the opportunity of welcoming you back in the future. Best regards,Laura López, Voice of Customer Coordinator

8/10 - Tốt

scott

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel Alameda is very convenient to the Barajas airport. The property seems on the older side but is well maintained. Many options for eating in the adjacent neighborhood. We found a very goods tapas bar - BLT - and had a good final night dinner before flying home the next morning.
Lưu trú 1 đêm vào Tháng 4, 2024
Laura López, Voice of Customer Coordinator trả lời vào 29/04/2024
Dear Mr. Scott,We'd like to thank you for taking the time to review your experience.We are delighted to hear that our proximity to Barajas airport added convenience to your stay and that the neighborhood's dining options, including the tapas bar you found, enhanced your final evening in Madrid. Our team takes great pride in maintaining the property to ensure a pleasant environment for our guests. We appreciate your recognition of our efforts in room cleanliness, hotel condition, service, and room amenities.We hope to have the opportunity of welcoming you back in the future. Best regards,Laura López, Voice of Customer Coordinator

8/10 - Tốt

Elaine, Kearny

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed there one night before an early flight out of Madrid airport. The airport shuttle and close proximity to the airport is very convenient.
Lưu trú 1 đêm vào Tháng 4, 2024
Laura López, Voice of Customer Coordinator trả lời vào 29/04/2024
Dear Ms Elaine,Thank you for such a positive review.We are glad that our location and shuttle service were so convenient for your needs.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator

10/10 - Xuất sắc

Elizabeth

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good.
Lưu trú 1 đêm vào Tháng 4, 2024
Laura López, Voice of Customer Coordinator trả lời vào 27/04/2024
Dear Ms Elizabeth,Thank you for such a positive review.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator

8/10 - Tốt

Ryan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was stuffy. AC/fan didn’t work and was set on a fixed temperature. Having an airport shuttle was nice. Getting from the airport took much longer than expected as we had to stop at the other terminals. I would have probably stayed at another hotel and pay for a taxi since we already had a long travel day.
Lưu trú 1 đêm vào Tháng 4, 2024
María Fdez. de Valderrama Voice of Customer Coordi trả lời vào 24/04/2024
Dear Ryan,Thank you for taking the time to provide your feedback.We're delighted to hear that the cleanliness of our rooms and the level of service met your expectations. Our commitment to maintaining a high standard is unwavering, and we're glad it enhanced your stay. We also appreciate your positive remarks about the convenience of our airport shuttle service. We understand that after a long journey, our guests value efficient and comfortable transportation. We regret to hear that you encountered issues with the air conditioning in your room. Our rooms are indeed equipped with air conditioning or heating, depending on the season, to ensure our guests' comfort. While we strive to provide a seamless experience, it appears we fell short in this instance. Please rest assured that our team is dedicated to addressing any in-room amenities that may not meet our guests' expectations.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 - Xuất sắc

Andrea

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
muy buena opcion para estar cerca del aeropuerto
Lưu trú 1 đêm vào Tháng 4, 2024
María Fdez. de Valderrama Voice of Customer Coordi trả lời vào 23/04/2024
Estimada Andrea,Muchísimas gracias por su reseña acerca de su experiencia en Hotel Madrid Alameda Aeropuerto, Affiliated by Meliá.Nos complace saber que la limpieza de la habitación, la condición del hotel, el servicio y las comodidades de la habitación cumplieron con sus expectativas al 100%. Trabajamos con dedicación para ofrecer estancias memorables y es gratificante recibir comentarios como los suyos.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,María Fdez. de ValderramaVoice of Customer Coordinator

8/10 - Tốt

Agustin

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Safe and quiet
Lưu trú 2 đêm vào Tháng 4, 2024
María Fdez. de Valderrama Voice of Customer Coordi trả lời vào 24/04/2024
Dear Mr. Agustín,We would like to thank you for this positive review.We're delighted to hear that you found your stay to be safe and quiet, which is a testament to our commitment to guest comfort and security. Our team takes great pride in maintaining the cleanliness of our rooms, and we're pleased that you appreciated the condition of the hotel and the services provided. While we note your satisfaction with the room amenities, we constantly strive for excellence and your feedback is invaluable in this pursuit.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 - Xuất sắc

Jose

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfect place to stay if you’re flying from Barajas. It has many shuttles.
Lưu trú 1 đêm vào Tháng 4, 2024
María Fdez. de Valderrama Voice of Customer Coordi trả lời vào 22/04/2024
Dear Mr. José,We would like to thank you for this positive review.We're delighted to hear you appreciated the convenience of our multiple shuttles to Barajas airport, ensuring a smooth journey for our guests. Your recognition of the cleanliness of our rooms and the overall condition of the hotel greatly encourages our team, as we strive to maintain the highest standards. The amenities provided in our rooms are selected to enhance your stay, and we're pleased they contributed positively to your visit.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 - Xuất sắc

Karl

Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Jose

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place to stay if you're traveling from Madrid airport. They have a shuttle that runs since 5 AM or something, and a great breakfast buffet.
Lưu trú 1 đêm vào Tháng 4, 2024
María Fdez. de Valderrama Voice of Customer Coordi trả lời vào 22/04/2024
Dear Mr. José,We would like to thank you for this positive review.We're thrilled to hear that our shuttle service, operating from the early hours, contributed to the ease of your travels and that our breakfast buffet offered a delightful start to your day. Our team takes great pride in maintaining the cleanliness of our hotel and providing excellent service, and your acknowledgment of these efforts is most appreciated.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

2/10 - Tồi

Peter

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Don't stay here. Air conditioning was not on - all rooms. Room was around 90'F. restaurant prices are very high, $24 euros for hamburger, fries and coke. People outside all night.
Lưu trú 1 đêm vào Tháng 4, 2024
María Fdez. de Valderrama Voice of Customer Coordi trả lời vào 22/04/2024
Dear Mr. Peter,Thanks for taking the time to share your views of your visit.We are pleased to offer air conditioning in all rooms, though we regret any inconvenience you may have experienced with the temperature control. We aim to provide a variety of dining options, including our restaurant where we strive to balance quality and price. We apologize if noise disturbances affected your stay; we're continuously working to ensure a peaceful environment for our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

6/10 - Được

Lisa, Dobbs Ferry

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
No temp control in room and room was 80 degrees. Beds very hard. But price was right and equaled condition of hotel
Lưu trú 1 đêm vào Tháng 4, 2024
María Fdez. de Valderrama Voice of Customer Coordi trả lời vào 22/04/2024
Dear Lisa, Thank you for this review about your stay with us at Hotel Madrid Alameda Aeropuerto, Affiliated by Meliá.We're glad to hear that the price met your expectations and appreciate your satisfaction with our service. We're proud to offer a competitive rate while ensuring a high standard of hospitality. Regarding the temperature control, our rooms feature air conditioning or heating depending on the season, and we regret if this did not provide the level of comfort you expected. We also note your comments on the firmness of our beds and understand that mattress preference can vary greatly from guest to guest. Our aim is always to provide a restful night's sleep for all our visitors.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 - Xuất sắc

SHEIKH, westford

Lưu trú 1 đêm vào Tháng 2, 2024

2/10 - Tồi

Franco, Arlington

Lưu trú 3 đêm vào Tháng 4, 2024

6/10 - Được

Linda

Đi theo nhóm
Không thích: Tiện nghi, dịch vụ
Very basic hotel for one night stay and more like a 3 star hotel. Airport shuttle was very convenient. Rooms were very dated and mattress not great with springs very apparent. No water dispenser for guests and no hot water kettle in rooms.
Lưu trú 1 đêm vào Tháng 4, 2024
María Fdez. de Valderrama Voice of Customer Coordi trả lời vào 22/04/2024
Dear Linda, Thank you for this review about your stay with us at Hotel Madrid Alameda Aeropuerto, Affiliated by Meliá.We're pleased to hear you found our airport shuttle service to be very convenient, offering a seamless connection to your next destination. The provision of early morning coffee from 3:30 am is one of our thoughtful offerings to ensure our guests start their day right, even when they have an early flight to catch. We regret to hear that the room did not meet your expectations. While our rooms are designed with practicality in mind and include amenities such as a flat-screen TV and a minibar, we acknowledge your comments regarding the room's furnishings and mattress. We strive to maintain a high standard of comfort and quality, and your feedback is valuable to us. It's also worth noting that our premium rooms, suites, and junior suites are equipped with additional amenities like electric kettles for added convenience.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 - Xuất sắc

Jaime, Fairfax

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024

2/10 - Tồi

Aileen

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
False advertising. I picked this hotel because I wanted a hotel near the airport for my flight in the morning after traveling back via train to Madrid. The purpose of my stay was to get a good night's sleep, be able to work out in the morning, and have a nice breakfast. I received none of that. It was a noisy, hot warm, the gym had four pieces of equipment, not even a treadmill, and the breakfast was meh. Also, the airport shuttle included was advertised that you could take it anytime but the times were very scheduled times. I would have not chosen this hotel because it did not fulfill any of my needs.
Lưu trú 1 đêm vào Tháng 4, 2024
María Fdez. de Valderrama Voice of Customer Coord trả lời vào 15/04/2024
Dear Ms Aileen,Thank you for taking the time to share your feedback,We're glad to hear that our proximity to the airport and the Congress Center met your location needs. It's disappointing to hear that other aspects of your stay did not meet expectations. Our fitness room is equipped with a variety of equipment, including a treadmill, and we regret any confusion regarding the facilities during your visit. We also offer a complimentary airport shuttle service that runs at scheduled times, and we apologize if this was not clearly communicated. As for the noise levels, our rooms are soundproofed to ensure a restful night's sleep; any deviation from this is certainly not up to our standard. We're sorry to hear that your breakfast experience did not leave you satisfied, as we take pride in the quality and variety of our breakfast buffet.We hope to have the opportunity to welcome you back for a much-improved experience. Warm regards,María Fdez. de ValderramaVoice of Customer Coordinator

2/10 - Tồi

gustavo j alarcon, garza garcia

Đi cùng bạn đồng hành
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Terrible mantenimiento, la habitación 106 queme dieron sin clima espejo del baño callendose ! Es una lástima porque el servicio de shuttle al aeropuerto es muy bueno No vuelvo a quedarme allí
Lưu trú 1 đêm vào Tháng 4, 2024
María Fdez. de Valderrama Voice of Customer Coord trả lời vào 15/04/2024
Estimado Sr. Alarcon,Gracias por tomarse el tiempo de compartir su experiencia con nosotros en esta plataforma.Nos complace saber que encontró nuestro servicio de transporte al aeropuerto muy bueno y que esto haya sido un aspecto positivo durante su estancia. Lamentamos los inconvenientes que menciona respecto a la habitación 106. Queremos asegurarle que ofrecemos aire acondicionado o calefacción dependiendo de la temporada y que nuestras habitaciones están diseñadas para proporcionar confort y practicidad, aunque entendemos que la decoración y los muebles pueden no ser del gusto de todos nuestros huéspedes.Será un placer volver a darle la bienvenida en otra ocasión. Le enviamos nuestros más cordiales saludos,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 - Xuất sắc

Sharon

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All good - easy and convenient
Lưu trú 1 đêm vào Tháng 3, 2024
María Fdez. de Valderrama Voice of Customer Coord trả lời vào 09/04/2024
Dear Ms Sharon,Thank you for your visit.We're delighted to hear that you found your stay to be convenient and appreciated the cleanliness of our rooms and the condition of the hotel. It's also gratifying to know that our service met your expectations, as we strive to provide a seamless and enjoyable experience for all our guests.We all look forward to welcoming you back in the future.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

10/10 - Xuất sắc

Lynn

Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Ampelia

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Yadira Rios

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great service by the staff
Lưu trú 1 đêm vào Tháng 4, 2024
María Fdez. de Valderrama Voice of Customer Coord trả lời vào 05/04/2024
Dear Ms Rios,Thank you to share your feedback with us.We're delighted to hear that you appreciated the efforts of our dedicated staff and found our hotel to be in excellent condition. It's wonderful to know that the cleanliness of your room met your expectations. We also take note of your feedback regarding the room amenities and would like to highlight our commitment to providing a comfortable and convenient experience, as detailed by the availability of a desk, minibar, safe, and flat-screen TV in all our rooms, with additional features such as an electric kettle, terrace, ironing facilities, along with slippers and bathrobe in our premium accommodations.It would be our pleasure to have you return on another occasion. Very best wishes,María Fdez. de ValderramaVoice of Customer Coordinator